Operations and Supply Chain Management Commons^™

Capturing Sustainability Goals In City Logistics: A Delphi Approach To Develop Sustainability Indicators, Xu Zhang, Eoin Plant, Nikolaos Valantasis Kanellos

Conference Papers

Purpose of this paper: ‘Sustainability’ as a phenomenon is difficult to define and sense (Meadows,1998). Sustainable city logistics is a concept with many subjective interpretations by different actors in the urban freight transport ecosystem (Behrends et al., 2008). Developing useful metrics to measure sustainability performance and impact in city logistics is challenging as there are many uncertainties and multiple stakeholders’ interests to consider. Selecting the indicators is also a complicated task because of the numerous variables used in literature and the variety of KPIs reported by logistics companies in their sustainability reports.

Extant research studies have proposed different frameworks …