Operations and Supply Chain Management Commons^™

Maximizing The Benefits Of An On-Demand Workforce: Fill Rate-Based Allocation And Coordination Mechanisms, Tao Lu, Zhichao Zheng, Yuanguang Zhong

Research Collection Lee Kong Chian School Of Business

Problem definition: With the rapid growth of the gig economy, on-demand staffing platforms have emerged to help companies manage their temporary workforce. This emerging business-to-business context motivates us to study a new form of supply chain coordination problem. We consider a staffing platform managing an on-demand workforce to serve multiple firms facing stochastic labor demand. Before demand realization, each individual firm can hire permanent employees, whereas the platform determines a compensation rate for potential on-demand workers. After knowing the realized demand, firms in need can request on-demand workers from the platform, and then, the platform operator allocates the available on-demand …