Management Sciences and Quantitative Methods Commons^™

Switching It Outsourcing Suppliers: Enhancing Transition Readiness, Siew Kien Sia, Wee-Kiat Lim, Kanapaty Pelly Periasamy

CCX Research

As IT outsourcing continues to gather momentum and mature, the decision to change suppliers at the end of a contract, or even earlier, has become an inevitable reality for many. This article sheds light on the management challenges associated with transitioning from one outsourcing supplier to another. Based on the “painful” experience of a large public-sector organization that chose not to renew its contract with a supplier that had operated its online portal and call center for five years, we provide insights into what makes a client organization “transition-ready.” We then describe the actions an organization can take before, during, …

A Psychological Perspective On Cultural Difference: Epistemological Heterogeneity And Individual Heterogeneity Across Cultures, Kamal Fatehi, Uday S. Tate

Faculty Articles

Most cross-cultural studies of management have been sociological type. Conventional view of cultures and sociological perspective has resulted in the assumption that within each culture members are homogeneous in their psychological make-up, logic, and perspective. Although researchers have reminded us that people vary on pivotal psychological dimensions, both on a between-country and within-country basis, these reminders were not heeded. Maruyama’s theories and research on epistemological heterogeneity, and individual heterogeneity across cultures, or as it is called, mindscape, were the exception. This paper elaborates on epistemological heterogeneity and individual heterogeneity across cultures. It suggests that researchers in international management could use …

Index-Exciting Caviar: A New Empirical Time-Varying Risk Model, Dashan Huang, Baimin Yu, Zudi Lu, Sergio Focardi, Frank Fabozzi, Masao Fukushima

Research Collection Lee Kong Chian School Of Business

Instead of assuming the distribution of return series, Engle and Manganelli (2004) propose a new Value-at-Risk (VaR) modeling approach, Conditional Autoregressive Value-at-Risk (CAViaR), to directly compute the quantile of an individual asset's returns which performs better in many cases than those that invert a return distribution. In this paper we explore more flexible CAViaR models that allow VaR prediction to depend upon a richer information set involving returns on an index. Specifically, we formulate a time-varying CAViaR model whose parameters vary according to the evolution of the index. The empirical evidence reported in this paper suggests that our time-varying CAViaR …

Pension Plan Funding Effect On Shareholder Equity, Larisa Parchomovsky

Honors College Theses

A pension plan often tends to be one of the company’s biggest liabilities. Before 2008, pension plans were not directly included in the financial statements, but could only be found in the footnote disclosures. Such accounting convention essentially made pensions a type of off-balance sheet financing resulting in a misrepresentation of valuation ratios and earnings due to the exclusion of such a significant liability. The objective of this research is to determine whether the funded status of a pension plan will significantly affect a company’s shareholder equity. As part of this research, I analyzed 4 years (2001-2004) of financial statements …

An Investigation Of Value Updating Bidders In Simultaneous Online Art Auctions, Mayukh Dass, Lynne Seymour, Srinivas K. Reddy

Research Collection Lee Kong Chian School Of Business

Simultaneous online auctions, in which the auction of all items being sold starts at the same time and ends at the same time, are becoming popular especially in selling items such as collectables and art pieces. In this paper, we analyze the characteristics of bidders (Reactors) in simultaneous auctions who update their pre-auction value of an item in the presence of influencing bidders (Influencers). We represent an auction as a network of bidders where the nodes represent the bidders participating in the auction and the ties between them represent an Influencer?Reactor relationship. We further develop a random effects bilinear model …

Trusts Versus Corporations: An Empirical Analysis Of Competing Organizational Forms, A. Joseph Warburton

College of Law - Faculty Scholarship

This paper studies the effects of organizational form on managerial behavior and firm performance, from an empirical perspective. Managers of trusts are subject to stricter fiduciary responsibilities than managers of corporations. This paper examines the ramifications empirically, by exploiting data generated by a change in British regulations in the 1990s that allowed mutual funds to organize as either a trust or a corporation. I find evidence that trust law is effective in curtailing opportunistic behavior, as trust managers charge significantly lower fees than their observationally equivalent corporate counterparts. Trust managers also incur lower risk. However, evidence suggests that trust managers …

Cross-Cultural Customer Satisfaction Of High Technology Companies In China, India, And Japan, William H. Bleuel, Darrol J. Stanley

GSBM Faculty Scholarship

Customer satisfaction has become a very important aspect of business management in the high technology market. Companies that provide products and services world-wide often are concerned that customer satisfaction may be impacted by cultural differences. This study examines measures of customer satisfaction in China, India and Japan to determine whether or not there is a difference in satisfaction scores for field service, depot repair and help desk. The statistical results at a 5% confidence level indicate there is a difference in customer perception in all service support areas. The results clearly indicate that companies need to understand these differences in …

Spreadsheets Grow Up: Three Spreadsheet Engineering Methodologies For Large Financial Planning Models, Thomas A. Grossman Jr., O Ozluk

Business Analytics and Information Systems

Many large financial planning models are written in a spreadsheet programming language (usually Microsoft Excel) and deployed as a spreadsheet application. Three groups, FAST Alliance, Operis Group, and BPM Analytics (under the name “Spreadsheet Standards Review Board”) have independently promulgated standardized processes for efficiently building such models. These spreadsheet engineering methodologies provide detailed guidance on design, construction process, and quality control. We summarize and compare these methodologies. They share many design practices, and standardized, mechanistic procedures to construct spreadsheets. We learned that a written book or standards document is by itself insufficient to understand a methodology. These methodologies represent a …

Impact Of Positive Psychological Capital On Employee Well-Being Over Time, James B. Avey, Fred Luthans, Ronda M. Smith, Noel F. Palmer

Department of Management: Faculty Publications

The recently recognized core construct of psychological capital or PsyCap (consisting of the positive psychological resources of efficacy, hope, optimism, and resilience) has been demonstrated to be related to various employee attitudinal, behavioral, and performance outcomes. However, to date, the impact of this positive core construct over time and on important employee well-being outcomes has not been tested. This study meets this need by analyzing the relationship between a broad cross-section of employees’ (N = 280) level of PsyCap and two measures of psychological well-being over time. The results indicated that employees’ PsyCap was related to both measures of well-being …

Everyday Sensegiving: A Closer Look At Successful Plant Managers, Anne D. Smith, Donde Ashmos Plowman, Dennis Duchon

Department of Management: Faculty Publications

The authors conducted in-depth interviews and on-site visits with successful plant managers to understand similarities in their management approaches. Across 11 different plants, representing nine different industries, the authors found each plant manager actively engaged in shaping how employees viewed the organization and its values through what the authors call “everyday sensegiving.” From themes inductively identified from the interviews and on-site visits, four central values—”Here, we value people, we value openness, we value being positive, and we value being part of a larger community”— were identified. In this article, the authors link everyday sensegiving of these middle managers and extend …

Corporate Social Responsibility In Emerging Markets - The Importance Of The Governance Environment, Marc Fetscherin, Shaomin Li, Ilan Alon, Christoph Lattemann, Kuang Yeh

Faculty Publications

• This study examines how country-level, industry-level, and firm-level factors affect the extent of corporate communication about CSR in Brazil, Russia, India, and China (BRIC). In particular, using the data of 105 largest MNCs from BRIC, we investigate the CSR motives, processes, and stakeholder issues discussed in corporate communications.
• On the country level, we use a newly developed framework of the governance environment which differentiates between rule-based and relation-based governance. Our study reveals that the governance environment of a country is the most important driving force for the communication intensity about CSR.
• Our results show that firms communicating …

How Emerging Market Firms Compete In Global Markets, Rajaram Veliyath, Lance Brouthers

Faculty Articles

We posit that contexts in emerging markets are different from developed country contexts. These contextual differences necessitate the development and deployment of unique capabilities and strategies on the parts of companies operating there. While all emerging market countries are not uniform across all of the characteristics described below, there is a great deal of commonality on these conditions within the group of emerging market countries, by virtue of their similar stages of development. Thus, companies that develop their skill sets and products/services in one emerging market are likely to more easily be able to extend them to others. Conversely, there …

The Application Of Little's Law To Enrollment Management: Improving Student Persistence In Part-Time Degree Programs, Ellen M. Walk, Lewis A. Litteral

Management Faculty Publications

Little’s Law is applied to enrollment management in part-time degree programs. Using institutional data by program, on number of graduates per year, as well as number of credits taken and number of active students per semester, the calculated average time to graduation is compared to the average flow time predicted by Little’s Law. Despite significant variability among students who enter with varying transfer credits and take varying credits per semester, Little’s Law provides a simple model for measuring program growth trends, student productivity, and persistence to graduation. Implications for marketing, admissions, advising, course scheduling, and curriculum design are discussed.

An Evaluation Of Risk Management Courses Offered In Engineering Management Programs, S. Jimmy Gandhi, C. Ariel Pinto

Engineering Management & Systems Engineering Faculty Publications

For this paper, the authors have surveyed a total of 22 engineering management (EM) programs in the United States (both accredited and non-accredited). The purpose of this study was to analyze the offering of risk management courses as part of the engineering management curriculum. The findings showed that the majority of the programs did not offer a single dedicated course on risk management and merely covered the topic as part of other courses such as project management. The authors have made recommendations that risk management should be included as a required part of the EM curriculum due to the higher …

How Brand Name And Packaging Quality Affect The Consumer Choice Process, Albert Edward Price

Undergraduate Honors Thesis Collection

Current research tells us that both the brand name and packaging of a product have an effect on the consumer and his or her individual purchasing decision. The following study attempts to further explore and explain how each one affects the other and in which situations, one has a greater influence on the consumer choice process. The research focuses on the comparison of what role brand name and packaging quality play in the consumer choice process. Specifically, the study looked at how the following factors, brand consciousness/familiarity, product experience and individual confidence/self-esteem of the buyer, influence the choice process as …

Team Identification, Trust, And Conflict: A Mediation Model, Guohong (Helen) Han, Peter D. Harms

Leadership Institute: Faculty Publications

Purpose — The current study aims to address the relationship between trust, team identification, and team conflict. Specifically, it aims to examine whether trust in peers mediates the relationship between team identification and team conflict.
Design/methodology/approach — This is an empirical paper based on two field studies. In Study 1, 241 employees in a US Fortune 500 company distributed in various and mostly R&D teams were surveyed. In Study 2,205 employees in a health care organization in the Midwest were surveyed.
Findings — Team identification was related to lower levels of both task conflict and relationship conflict. This relationship, however, …

Emotional Intelligence And Transformational And Transactional Leadership: A Meta-Analysis, Peter D. Harms, Marcus Credé

Leadership Institute: Faculty Publications

The purpose of this study is to evaluate claims that emotional intelligence is significantly related to transformational and other leadership behaviors. Results (based on 62 independent samples) indicated a validity estimate of .59 when ratings of both emotional intelligence and leadership behaviors were provided by the same source (self, subordinates, peers, or superiors). However, when ratings of the constructs were derived from different sources, the validity estimate was .12. Lower validity estimates were found for transactional and laissez-faire leadership behaviors. Separate analyses were performed for each measure of emotional intelligence. Trait measures of emotional intelligence tended to show higher validities …

Perceived Fairness Of Pay: The Importance Of Task Versus Maintenance Inputs In Japan, South Korea, And Hong Kong, Tae-Yeol Kim, Todd J. Weber, Kwok Leung, Yukiko Muramoto

Leadership Institute: Faculty Publications

This study compares East Asians’ evaluations of task and maintenance inputs in reward allocation decisions and examines the effects that inequity in various types of inputs and rewards have on fairness judgments. Based on a sample of 587 employees from various organizations in Hong Kong, Japan, and South Korea, we find that Hong Kong Chinese and South Korean employees are more likely to want their organizations and supervisors to emphasize maintenance inputs, while Japanese employees value task inputs in reward allocation. Results also show that there are significant country differences in fairness judgments associated with various types of inputs. For …

The Development And Resulting Performance Impact Of Positive Psychological Capital, Fred Luthans, James B. Avey, Bruce J. Avolio, Suzanne Peterson

Department of Management: Faculty Publications

Recently, theory and research have supported psychological capital (PsyCap) as an emerging core construct linked to positive outcomes at the individual and organizational level. However, to date, little attention has been given to PsyCap development through training interventions; nor have there been attempts to determine empirically if such PsyCap development has a causal impact on participants’ performance. To fill these gaps we first conducted a pilot test of the PsyCap intervention (PCI) model with a randomized control group design. Next, we conducted a follow-up study with a cross section of practicing managers to determine if following the training guidelines of …

Project And Risk Management: A Systematic Approach, Baqer Alali, C. Ariel Pinto, Andreas Tolk, Rafael Landaeta

Engineering Management & Systems Engineering Faculty Publications

The main purpose of this paper is to discuss three related topics of project management, systems management, and risk management. The issue that would be addressed in this paper is how risks are addressed in project and systems management, and how risks are propagated between projects and systems. A framework is proposed to overcome the problem of risk propagation from project to the systems. It was shown that the proposed framework can be deployed to existing risk management process with reasonable interventions (e.g. process prescribed by PMI). Finally a proof-of-concept application shows potential of the framework for various types of …

A Valuation Of U.S. Not-For-Profit Summer Camps With A Comparison Of Two Members Of The Association Of Hole In The Wall Camps, Kristine N. Staley

CMC Senior Theses

Despite their prevalence throughout the United States, summer camps are rarely considered as businesses or high-functioning not-for-profit entities. This paper explores the camping industry with a focus on not-for-profit camps. It adapts typical not-for-profit efficiency metrics to camps in order to demonstrate that powerful missions are not always enough to keep not-for-profits in operation. The paper examines two members of the Association of Hole in the Wall Camps which serve children with serious and life-threatening illnesses. Ultimately, this paper is a tool for donors to observe how organizational performance is a crucial factor when donating to organizations with similar mission.

Factors Influencing Activity-Based Costing (Abc) Success Implementation : A Study Among Manufacturing Firms In China., Zhang Yi Fei

Student Works (2010-2019)

Nowadays firms are experiencing a constant changing business context. Accurate costing information is crucial for any firms to survive and stay competitive. However, traditional volume based costing systems are subjected to many criticisms due to the failure to provide firms with a reliable, accurate and timely costing information. Activity-Based Costing (ABC) was introduced by Cooper and Kaplan (1988) to address the shortcomings of the traditional costing systems, and it is more suitable to assist management in strategy formulation, implementation and evaluation in today‟s advanced business environment. Motivated by the benefits of ABC, a number of researchers have conducted various studies …

Regulation And Mindful Resident Care In Nursing Homes, Cathleen S. Colón-Emeric, Donde Ashmos Plowman, Donald Bailey, Kirsten Corazzini, Queen Utley-Smith, Natalie Ammarell, Mark Toles, Ruth Anderson

Department of Management: Faculty Publications

Regulatory oversight is intended to improve the health outcomes of nursing home residents, yet evidence suggests that regulations can inhibit mindful staff behaviors that are associated with effective care. We explored the influence of regulations on mindful staff behavior as it relates to resident health outcomes, and offer a theoretical explanation of why regulations sometimes enhance mindfulness and other times inhibit it. We analyzed data from an in-depth, multiple-case study including field notes, interviews, and documents collected in eight nursing homes. We completed a conceptual/thematic description using the concept of mindfulness to reframe the observations. Shared facility mission strongly impacted …

Human Values And Corporate Actions Propensity: Examining The Behavioural Roots Of Societal Sustainability, Joel Marcus

Theses and Dissertations (Comprehensive)

Global society is currently facing a series of interrelated challenges that cross the economic, social, and environmental domains. Widespread market instability, corporate fraud, social unrest, failing states, environmental degradation, and climate change represent just a few of the most salient issues with which we are having to contend, and which could long affect future generations. Corporations, as the dominant institutions of our time, will necessarily play an important role in our ability to address these challenges. At a very basic level, corporate actions that degrade economic, social, or environmental value make the prospect of long-term sustainability increasingly uncertain. In contrast, …

Structural And Pricing Decisions In Manufacturing/Remanufacturing Systems With Vertically Differentiated Products, Hamidreza Faramarzi

Theses and Dissertations (Comprehensive)

This research encompasses three related papers to address some of the influencing factors in structural and pricing decisions in supply chains with manufacturing and remanufactunng. We consider new and remanufactured products that are vertically differentiated, that is, the consumers perceive the remanufactured product as of a lower quality and thus they are not willing to pay for them as much as they would for the new product. Examples of such products are seen in computer systems, automotive parts and office equipment.

In the first paper, we consider a closed loop supply chain that includes a manufacturer, a remanufacturer and a …

Three Essays In Corporate Governance, Vishaal Rabindranauth Anand Baulkaran

Theses and Dissertations (Comprehensive)

This dissertation comprises three related but different essays on corporate governance issues. The essays are preceded by an overview of the major areas of corporate governance research. The first essay investigates whether the valuation discount of dual class firms reported in the literature can be explained by three channels through which private benefits can be extracted—excess compensation, excess cash and excess capital expenditure. With a propensity score matched sample of S&P 1500 dual class and single class companies, I provide evidence that excess compensation and excess cash holdings of dual class companies lead to a larger discount that investors apply …

Cohorting Patients By Medical Groups Improves Throughput And Length Of Stay, Susan L. Lawrence Ms, Cmac

Administration & Leadership

No abstract provided.

Inadequate Health Numeracy Affects Cancer Screening Practices In Vulnerable Populations, Sherrine Eid Mph, Dorothy Faulkner Phd

Administration & Leadership

No abstract provided.

Evaluation Of The Care Manager Role In Primary Care, Malaika Stoll Md, Mpa, Lynn M. Deitrick Rn, Phd, Nancy Gratz Mpa, Pam Marcks, Kathleen Moser

Administration & Leadership

No abstract provided.

A Qualitative Review Of Differential Diagnosis Generators, William Bond Md, Ms, Linda M. Schwartz Mde, Ahip, Cm, Kevin R. Weaver Do, Donald Levick Md, Mba, Michael Guliano Md, Med, Mhpe, Mark L. Graber Md

Department of Emergency Medicine

No abstract provided.