Management Sciences and Quantitative Methods Commons^™

Relationship Between Corporate Social Responsibility, Environmental Management, And Profitability, Dr. Daisy Valentin

Walden Dissertations and Doctoral Studies

The U.S. hospitality industry's profitability has been shifting to environmental management and corporate social responsibility (CSR) practices. Hospitality industries accounted for 5% of the global market in 2015 and are expected to increase by 130% in 2035. Grounded in stakeholder theory, this correlation study examined the relationship between corporate sustainability officer (CSO) CSR, CSO environmental management, and hospitality business profitability. Secondary data were collected from 97 hotel websites of the Minneapolis-St. Paul, Minnesota area from 2014 to 2016. The multiple linear regression combinations of CSR and environmental management (EM) measured significantly related to the profitability index, F(3, 93) = 4.67, …

Strategies To Cultivate Sustainable Open Innovation Culture In High-Tech Organizations, Eyal Banai

Walden Dissertations and Doctoral Studies

Business leaders must adopt new business practices to sustain their organizations and meet the paradigm of global competition. In the 21st century, innovation and market readiness have become the primary criteria for sustainability of an organization. Some organizational leaders should adopt open innovation strategy to stay competitive and foster a positive impact on their organizations' performance while practicing a systematic inclusion of knowledge from sources outside of the organization. The purpose of this multiple case study was to explore effective strategies business leaders use to cultivate a sustainable open innovation culture. The population consisted of leaders from 200 high technology …

Social Security Administration Employee Lived Experiences Of Job Satisfaction And Employee Turnover, Lafaun Cain

Walden Dissertations and Doctoral Studies

Employee turnover continues to be an issue in federal organizations, including the Social Security Administration (SSA). While issues such as retiring baby boomers and budget constraints are beyond the control of any agency, retaining employees is critical to maintain essential services. The purpose of this transcendental phenomenological study was to explore SSA employee's lived experiences of job satisfaction and employee turnover to uncover motivators and satisfaction strategies. The conceptual framework for the study was based on Maslow's human needs and Herzberg's two-factor theory. Data were collected from 20 SSA frontline employees using 6 open-ended interview questions. The data were analyzed …

Music Artists' Strategies To Generate Revenue Through Technology, Kalilu Kamara Ii

Walden Dissertations and Doctoral Studies

Music streaming services are increasing, compact discs (CDs) and digital download sales are declining, and many music artists are becoming affected by this positive shift in music technology. Music streaming revenue does not compensate for the decrease in revenue from CDs and paid downloads. Based on organizational configuration theory (OCT), the purpose of this multiple case study was to explore the technology and marketing strategies that small business music artists used to generate sales revenue from the Internet. Six small business music artists who were 18 years or older with different music revenue streams participated in semistructured interviews. These small …

Role Of Spiritual Intelligence In Leader Influence On Organizational Trust, Bill Kerstetter

Walden Dissertations and Doctoral Studies

Corporate scandals have disrupted the trust and confidence in leaders over the last two decades. Researchers have not addressed the spiritual intelligence of leaders and the role it might play in influencing organizational trust. The purpose of this qualitative phenomenological study was to explore the role of spiritual intelligence in leader influence on organizational trust. The research question addressed the role of spiritual intelligence in leader influence on organizational trust within a global insurance company. The conceptual framework was based on intelligence theory, leadership theory, spiritual intelligence theory, trust theory, and servant leadership philosophy. Data were collected using semistructured interviews …

Success Factors Of Entrepreneurship In Emerging Rural Economies, Sultan Tahir Mehmood

Walden Dissertations and Doctoral Studies

One factor of the leadership stratagem is to account for the core values, operations, and growth of the organization. The purpose of this case study was to ascertain the financial strategies small business leaders incorporate to help ensure growth of small businesses. The conceptual framework of Schumpeter's innovation and entrepreneurship theory and the Grameen model were included to drive the scope and analysis of this study. A purposive sample of 8 leaders from successful small businesses in Islamabad contributed to a focus group session; 4 out of these participants originated from the finance and management department and 4 represented sales …

Strategies Of Successful Government It Projects Based On Cost And Time, Ullice John Pelican

Walden Dissertations and Doctoral Studies

From 2001 through 2015, some information technology (IT) project managers failed to deliver U.S. Government IT projects on time and within budget. The failure of IT project managers to complete projects on time and within budget provoked the U.S. Government Accountability Office to classify IT projects as high risk. This multiple case study explored strategies government contracted IT project managers use to reduce cost overruns and improve on-time delivery. The participants in this study were government contracted IT project managers from organizations that provide IT project management in the Maryland area. Employing purposeful sampling of the explicit population, 5 selected …

Strategies For Reducing Professional Turnover In Information Technology, Brett Grosshans

Walden Dissertations and Doctoral Studies

The information technology (IT) industry workforce in the United States is expected to increase by approximately 50,000 jobs through the year 2024, creating opportunities for employees to change jobs if they are not satisfied. Replacing talented IT professionals can cost a business as much as 150% of the salary of the outgoing employee. The purpose of this descriptive single case study was to identify strategies successful IT business leaders used to reduce voluntary turnover among IT professionals. The research population was 4 leaders from an IT business in southeastern Virginia, who oversee supervisory and hiring. The conceptual framework was Herzberg's …

Exploring Possibilities With Professionals On Youth Aging Out Of Placement, Karen L. Garrett

Walden Dissertations and Doctoral Studies

Homelessness with youth aging out the child welfare system has proportionally risen over the years. It is important that policy makers, professionals, and practitioners in the field of foster care understand the conditions youth find themselves in at the time of leaving placement. The purpose of this study was to describe problems that exist for youth aging out of foster care. Post placement outcomes have not generated results that suggest youth are thriving as they return to communities. Attachment Theory outlines relational bonds that form with caregivers when youth are entering and exiting placements. This qualitative study collected data from …

Retail Business Managers' Strategies For Enhancing Workplace Diversity Planning, Daniel M. Ortiz

Walden Dissertations and Doctoral Studies

Lack of workplace diversity planning leads to negative financial outcomes. The purpose of this qualitative multiple case study was to explore strategies that business managers in the retail sector use to enhance workplace diversity planning for assuring compliance with Equal Employment Opportunity Commission (EEOC) regulations. The population included a single focus group of retail business employees as well as business managers of 5 distinct retail stores located in the Southeastern United States who have successfully instituted workplace diversity plans for assuring compliance with EEOC regulations. The conceptual framework for this study was cultural intelligence theory, which researchers have used to …

Strategies Hospitality Leaders Use To Reduce Employee Turnover, Borislav Perev

Walden Dissertations and Doctoral Studies

Employee turnover is a global problem with adverse effects on financial performance and sustainability of organizations. In the hospitality industry, employee turnover levels increased to 58.8%, and the associated cost of turnover may be more than 100% of an employee's yearly wage, with a total loss of over $25 billion a year. The purpose of this single case study was to explore strategies used by hospitality leaders in the southeastern United States to reduce employee turnover. The conceptual framework was the transformational leadership theory. Purposeful selection of participants included leaders with experience in developing and implementing strategies for reducing employee …

Human Resource Strategies And Sustainability In Small Businesses, Christopher Rice

Walden Dissertations and Doctoral Studies

Research shows that due to a lack of strategy in managing human resources (HR), small businesses frequently close within the first 5 years of operation. The purpose of this multiple case study was to explore the strategies that HR managers used to maintain business operations for longer than the first 5 years. The targeted population comprised 2 owners of small business in North Carolina who used HR strategies successfully to sustain their businesses for longer than 5 years. Data collection methods included face-to-face, semistructured interviews and the review of the company documents associated with owners of the businesses and their …

Complexity Theory Of Leadership And Management Information, Mark Aloysius Simpson

Walden Dissertations and Doctoral Studies

Implementing effective leadership strategies in management of information systems (MIS) can positively influence overall organizational performance. This study was an exploration of the general problem of failure to lead effectively in the current knowledge-based economy and the resulting deleterious effects on organizational performance and threats to continuing organizational viability. The specific problem was the lack of understanding regarding the interaction of leadership processes with MIS functions and the impact on organizational success. Managers' and employees' lived experiences of leadership in small- to medium-sized enterprises were explored, as well as how those experiences influenced the organization's adaptive responses regarding technology and …

Turnover: A Case Study Of Middle Managers In The Landscape Industry, Jason Richard Stroman

Walden Dissertations and Doctoral Studies

The landscape industry in the United States suffers higher turnover among middle management positions. Upper management does not know why this is occurring and currently has no strategy to deal with it. The purpose of this study was to investigate the reasons for high turnover among middle managers and explore the ways to reduce turnover. Reducing turnover may help with the stability of the landscape industry and increase employee retention. Conceptual framework for this study included Maslow's hierarchy of needs, Herzberg's two factor theory, situational theory, and contingency theory. This qualitative exploratory case study addressed the reasons for high turnover …

Organizational Size's Effect Strategic Service Innovation And Strategic Service Delivery Innovation, Sheikh Tejan

Walden Dissertations and Doctoral Studies

Empirical research has established that the service sector is the engine of growth in global economies. Despite the contributions of the service sector to global economies, research in service innovation has been neglected. There are still empirical research gaps especially on the predictors of strategic service delivery innovation (SSDI). The problem statement addressed in this study was that no research used the resource advantage theory to investigate the nature of the relationship between SSI and SSDI with OS as a possible moderator variable. Using resource advantage theory as the foundation, the purpose of this correlational study was to determine whether …

Engineering Leadership Competencies For Entry-Level Civil Engineers, Agha Bedar Bakht

Walden Dissertations and Doctoral Studies

The general problem is that while technical engineering firms today require entry-level, full-time engineers to possess leadership skills, companies have failed to indicate which leadership competencies are most important in their recruitment and hiring process. This study's contributions could have implications for the long-term career prospects of engineers as well as the future outlook and sustainability of engineering companies. The specific problem is that various disciplines in the engineering profession, such as the construction sector, have yet to clearly define which leadership competencies are most important for the job market in their specific areas. Advancements in this regard are important …

Strategies For Natural Disaster Financial Recovery For Small Business, Gideon Ezekiel Peterson

Walden Dissertations and Doctoral Studies

Many owners of small business restaurants lack financial strategies for successful business recovery following a disaster. The purpose of this qualitative, multiple case study was to explore the financial strategies 3 owners of small business restaurants used for successful business recovery following a natural disaster such as Hurricane Katrina in New Orleans, Louisiana. The conceptual framework for this study included theories of reasoned action, planned behavior, and vested interest. Historical evidence of past practices supported semistructured interviews with 3 owners of small restaurant businesses. Yin's 5-step analysis guided transcribing and coding of the participants' responses. The major themes of this …

Strategies To Mitigate Supply Chain Disruptions In Miniconvenience Stores, Christopher Jason Roberts

Walden Dissertations and Doctoral Studies

Implementing strategies and polices and maintain standards are essential to improving supply chain systems. The purpose of this multiple case study was to explore strategies miniconvenience store managers used to mitigate supply chain disruptions to sustain productivity and increase profits. The population was 4 managers of miniconvenience stores within gas stations located in the southeastern region of the United States who successfully maintained productivity during a supply chain disruption. The conceptual framework for this study was resource dependency theory. Data were collected using company documents, face-to-face interviews and semistructured, open-ended questions. Two themes were identified from the data analysis: building …

Using Succession Strategies To Increase Workplace Productivity, Dayton Dave Robinson

Walden Dissertations and Doctoral Studies

Approximately 70% of small and medium-sized enterprises fail due to a lack of effective leadership succession planning. The purpose of this qualitative single case study was to explore strategies that some business leaders in the manufacturing sector in Jamaica used to implement leadership succession plans. Data were collected from semistructured interviews conducted with 5 business leaders who participated in the succession strategies of a manufacturing organization in Jamaica. Data were analyzed according to Yin's 5-step process. Analysis of data collected from interview sessions and review of company documentation were used to conduct methodological triangulation to validate the findings. Five themes …

Relationship Between Software Development Team Structure, Ambiguity, Volatility, And Project Failure, Dominic Martinelli Saxton

Walden Dissertations and Doctoral Studies

Complex environments like the United States Air Force's advanced weapon systems are highly reliant on externally developed software, which is often delivered late, over budget, and with fewer benefits than expected. Grounded in Galbraith's organizational information processing theory, the purpose of this correlational study was to examine the relationship between software development team structure, ambiguity, volatility and software project failure. Participants included 23 members of the Armed Forces Communications and Electronics Association in the southeastern United States who completed 4 project management surveys. Results of multiple regression analysis indicated the model as a whole was able to predict software project …

Leadership Strategies To Retain Key Employees, Keith Reginald Stafford

Walden Dissertations and Doctoral Studies

Retention of key employees protects a firm's investment in its human resources. Employee retention is an issue in the insurance sector, particularly among sales employees. The purpose of this descriptive study was to explore leadership strategies used by insurance sales managers to retain key employees. Herzberg's dual factor theory and Adams's equity theory were used to explore insurance sales managers' insights into leadership strategies. Semistructured interviews were conducted with 15 insurance sales managers in southern California to elicit the strategies they used to maintain their key salespeople. Data were analyzed using the modified Van Kaam method. Seven themes emerged from …

Stress Reduction Strategies For Improving Private Security Officer Performance, Khalil Ibrahim Al-Mulla

Walden Dissertations and Doctoral Studies

The impact of occupational stress on employees' health and work performance costs U.S. companies $300 billion annually; work-related stress is an issue for private security organizations all over the world. The purpose of this single case study was to explore strategies private security organizational leaders used to mitigate private security officers' occupational stress. The study participants were 4 leaders of a private security organization in Bahrain who had a minimum of 5 years of experience in the private security field and had addressed occupational stress successfully. The human capital theory was the conceptual framework used for this study. Data were …

Skills That Small Business Owners Use To Succeed Beyond 5 Years, Shelly Gerig

Walden Dissertations and Doctoral Studies

Small businesses in the United States have a high failure rate, with 50% failing within 5 years. Small businesses also account for 99.7% of U.S. firms and provide 48.0% of employees in the private sector, or 57 million out of 118 million employees. From 1992 to 2013, small firms were responsible for 63% of new jobs generated. The purpose of this qualitative multiple case study was to explore the skills small business owners (SBOs) used to achieve sustainability beyond 5 years in a purposefully selected area of Central Florida. The conceptual framework of human capital theory served to focus this …

Risk Management Strategies To Prevent And Mitigate Emerging Operational Security Threats, Nancy Page Larrimore

Walden Dissertations and Doctoral Studies

Dependence on technology brings security compromises that have become a global threat that costs businesses millions of dollars. More than 7.6 million South Carolinians incurred effects from the 162 security breaches reported in 2011-2015. The purpose of this multiple case study was to explore the risk management strategies small business leaders use to prevent and mitigate operational security threats that produce financial losses. The population for this study consisted of 6 business leaders in South Carolina who have demonstrated successful experience in preventing and mitigating operational security threats. Transformational leadership theory provided the conceptual framework for exploring the overreaching research …

Nonprofit Fundraising Strategies To Provide Quality Sustainable Services, Karen Cobb Love

Walden Dissertations and Doctoral Studies

Nonprofit organizations are essential in providing goods and services to the under-resourced in the community. Nonprofits have experienced a growth rate of 47% in 2014 and yet 53% of nonprofits reported less than 3 months cash on hand needed to meet the demands of their clients. This explorative and descriptive study analyzed nonprofit fundraising strategies for providing sustainable quality services. The purpose of this study was to determine what strategies successful nonprofits used to increase funding as it relates to the delivery of quality sustainable service and what conditions influenced fundraising effectiveness. The methodology consisted of a qualitative, thematic research …

Productivity And Employee Behavior Change Strategies In Two Nigerian Manufacturing Organizations, Marvel Saturday Ogah

Walden Dissertations and Doctoral Studies

Some Nigerian manufacturing organizations suffer significant losses yearly due to a lack of employee commitment and engagement. The purpose of this qualitative multiple case study was to gain understanding of the strategies that leaders in the manufacturing industries in Lagos need to know in order to change employee behavior to achieve increased organizational productivity levels. The conceptual framework that grounded the study was the path-goal theory of leadership. Data were collected from semistructured interviews with a purposeful sample consisting of 24 managerial and non-managerial staff members of 2 manufacturing organizations in Nigeria who have had experience in, and training, and …

Exploring How Women On Corporate Boards Cope With Gender Bias, Sharon Roberts

Walden Dissertations and Doctoral Studies

Gender bias may cause organizations to lose the values that women bring to the workplace in leadership positions and may thwart women from reaching their personal goals. The purpose of this qualitative descriptive multiple case study was to explore gender bias and its influence on women on corporate boards, their roles, appointment, and the need to develop coping strategies to deal with gender bias to execute their roles. The conceptual lens used was Tajfel and Turner's social identity theory to explain the basis for intergroup discrimination, and Eagly and Karau's role congruity theory of prejudice to explain the exclusion of …

The Role Of Motivation In Financing Women-Owned Businesses, Severine C. Bryan

Walden Dissertations and Doctoral Studies

Women-owned small businesses contribute significantly to the U.S. economy, accounting for 55% of all new ventures; however, women entrepreneurs receive only 2% in external financing. The growth of small businesses is contingent on business owners receiving adequate financing. Business leaders should consider how obstacles, such as lack of motivation, impede the pursuit of external financing. Grounded in Vroom's expectancy theory of motivation, the purpose of this correlational study was to analyze the relationships among valence, instrumentality, expectancy, and the desire to seek business financing. The study included women small business owners in the United States. Data were collected from a …

Relationships Between Transformational Leadership And Organizational Citizenship Behavior In Ghanaian Organizations, Adjoa Randy-Cofie

Walden Dissertations and Doctoral Studies

The recent global financial crisis prompted organizations to search for effective ways to minimize loss of revenue due to settlement of organizational scandals. Transformational leadership and organizational citizenship behavior (OCB) are known to affect employees and subsequently organizational productivity. However, little is known about the relationship between transformational leadership and the OCB of employees of multinational corporations (MNCs) in Ghana. The purpose of this quantitative study was to bridge the gap in knowledge by examining the relationships between transformational leadership and the OCB of employees of MNCs in Ghana. The theoretical frameworks for this study were Bass' transformational leadership theory …

Increasing Employee Retention Within The Georgia Division Of Family And Children Services, Santoria Lushell Williams

Walden Dissertations and Doctoral Studies

Walden University

College of Social and Behavioral Sciences

This is to certify that the doctoral dissertation by

Santoria Lushell Williams

has been found to be complete and satisfactory in all respects,

and that any and all revisions required by

the review committee have been made.

Review Committee

Dr. Hilda Shepeard, Committee Chairperson,

Public Policy and Administration Faculty

Dr. Clarence Williamson, Committee Member,

Public Policy and Administration Faculty

Dr. Anne Hacker, University Reviewer,

Public Policy and Administration Faculty

Chief Academic Officer

Eric Riedel, Ph.D.

Walden University

2018

In Fulton County, Georgia, the Division of Family and Children Services (DFCS) child-welfare workers …