Management Sciences and Quantitative Methods Commons^™

Team Member Selection Strategies, Robert Carl Stewart

Walden Dissertations and Doctoral Studies

Business teams have been losing millions of dollars every year in cost and schedule over-runs from incomplete or failed projects. The purpose of this single case study was to explore the strategies that business managers use to determine team fit when selecting employees for assignment to cross-functional project teams. The participants for this study were 3 senior management personnel and a 6-member employee focus group, all from midsized, nonprofit organizations located within 200 miles of the tri-state region of Delaware, Maryland, and Virginia. The conceptual framework for this study was Werbel and Gilliland's theory of person-group fit, McCrae's and John's …

Exploration Of Leadership Skills For Organizational Strategy Execution, Regina L. Banks-Hall

Walden Dissertations and Doctoral Studies

Multinational corporate leaders acknowledge that a lack of business direction by senior leadership results in a 68% failure in the execution of organizational strategies. The purpose of this qualitative study was to explore what best practice solutions automotive manufacturing senior leaders created to help front-line managers execute organizational strategies. The population consisted of 20 automotive manufacturing senior leaders located in Michigan with significant years of automotive experience and at least a year of experience employed as an automotive manufacturing senior leader. Vroom's expectancy theory served as the conceptual framework for the study describing the enhancement of employee performance related to …

Personality Factors That Influence Administrative Assistants' Participation In Continuing Education And Training, Rose Friend Schmitt

Walden Dissertations and Doctoral Studies

Administrative assistants (AAs) provide critical office support for modern businesses, yet many do not participate in the continuing education and training (CE&T) required for rapidly changing technologies and new office procedures. The purpose of this non-experimental quantitative correlational study was to investigate whether a significant predictive relationship exists between AAs' general self-efficacy (GSE), locus of control (LOC), and their participation in CE&T activities. The primary research question examined whether a significant predictive relationship existed among these variables, factoring in generation cohort and education level. Bandura's self-efficacy theory and Rotter's LOC theory provided the theoretical foundations. Volunteer AAs (n = 125) …

Strategies To Retain Revenue Management Analysts In The U.S. Airline Industry, Curtis Raynard Williams

Walden Dissertations and Doctoral Studies

The voluntary turnover of revenue management analysts in the U.S. airline industry is an issue, compelling revenue management leaders to implement retention strategies that successfully reduce employee turnover. The purpose of this qualitative single case study was to explore strategies revenue management leaders used within the last 15 years to retain revenue management analysts. The conceptual framework that grounded this study was Maertz's 8 motivational forces of job attachment and voluntary turnover. The targeted population was comprised of revenue management leaders at an airline in Dallas, Texas who had demonstrated successful strategies to reduce employee turnover. Using criterion-based sampling, 4 …

Driving Strategies In Performance Excellence, Nathan Lawrence

Walden Dissertations and Doctoral Studies

Only a small number of U.S. businesses have implemented the Baldrige Criteria for Performance Excellence to improve their performance. The purpose of this multiple case study was to explore strategies that executive business leaders use to implement the Baldrige Criteria for Performance Excellence. The study population consisted of 6 business executives and 2 organizations in the U.S. state of Texas, all with experience in implementing the Baldrige Criteria for Performance Excellence. The theory of high performance work systems provided the conceptual framework for the study. Data were gathered from interviews and record reviews that were conducted within the organizations. Inductive …

Relationships Between Job Satisfaction, Supervisor Support, And Profitability Among Quick Service Industry Employees, Joseph Carl Vann

Walden Dissertations and Doctoral Studies

Low profit margins threaten the sustainability of quick service restaurants (QSRs). In the United States, low levels of employee job satisfaction and low employee perceptions of supervisor support decrease organizational profitability by as much as $151 million annually, depending on the size and type of organization. Guided by the 2-factor theory of motivation, the purpose of this correlational study was to examine the relationship between employee job satisfaction, employee perceptions of supervisor support, and organizational profitability. A convenience sample of employees from 86 QSR franchise locations in Houston, Texas completed the Job Satisfaction and Perceived Supervisor Support surveys. Multiple linear …

Functional And Dysfunctional Themes In Successful Peace Agreements Arising From Intractable Conflicts, Sharon Ryan Ryan

Walden Dissertations and Doctoral Studies

An important challenge facing humanity today is to determine how to resolve intractable conflicts. Intractable conflicts are intensely violent conflicts that are difficult to resolve and last at least one generation. The purpose of this study was to explore the themes leaders used in resolving intractable conflicts by writing peace agreements, which achieved at least a ninety percent implementation rating by the Kroc Institute for International Peace Studies at the University of Notre Dame. The research questions focused on the distribution of societal themes defined by Bar-Tal as present within societies experiencing an intractable conflict. This study used a multicase …

Minimizing Nepotistic Practices In Family Owned And Operated Businesses: The Private Sector, Darlene Thomas Thomas

Walden Dissertations and Doctoral Studies

Owners of family businesses in the private sector must be cognizant of nepotism to reduce skilled employee turnover. Guided by Herzberg two-factor theory as the conceptual framework, the purpose of this multiple case study was to explore strategies used by family owned and operated business leaders to minimize nepotistic practices that reduce skilled nonfamily employees' voluntary turnover. The population for this study included 3 family owned and operated funeral establishments in the Midwest region of St. Louis, Missouri. These participants had sustained their family businesses longer than 5 years while minimizing skilled nonfamily employees' voluntary turnover. Data were collected from …

Impact Of Change Management On Employee Behavior In A University Administrative Office, Kendra M. Turner

Walden Dissertations and Doctoral Studies

This qualitative case study focused on the effect of a system implementation upgrade on employees' job performance within a central administration department of a major research university in the Southern United States. Review of literature revealed a lack of a specific model or process for system implementation upgrades and its impact on employees' performance in a university administrative office. Guided by Kotter's research on change management models, the research questions examined the attitudes and behaviors of employees involved with the business process project. Data collection was through purposeful sampling and face-to-face interviews with 11 employees. Data were analyzed through pattern-matching …

The Sustainability Management Control System: Factors To Consider In Metric Conceptualization, Corne Mouton

Walden Dissertations and Doctoral Studies

The performance metrics embedded in sustainability management control systems (SMCS) provide organizational leaders the ability to affect the implementation and continual improvement of sustainability strategies. Leaders in oil sands companies lacking adequate information on the efficacy of the sustainability performance metrics and their use to enhance their SMCS could be at a competitive disadvantage. Guided by stakeholder theory, the purpose of this single case study was to explore strategies Alberta-based oil sands company leaders use for critical planning, developing, and implementing SMCS performance metrics. The target population comprised of 20 oil sands company leaders from an Alberta, Canada, organization who …

Challenges Facing Organizational Leaders: A Phenomenological Study Of Nigerian Organizational Leaders, Adesina Olufemi Adegunle

Walden Dissertations and Doctoral Studies

In the first decade of the 21st century, the number of functioning business organizations in Nigeria decreased by 45%. The high rate of business failures in Nigeria has left many questions about what is needed for creating business success. The purpose of this qualitative phenomenological study was to explore the influence of internal and external dynamics on leaders in Nigerian microfinance organizations. Twenty leaders from microfinance institutions participated in face-to-face semistructured interviews. The data analysis process involved the use of Moustakas's modified van Kaam method, which resulted in the emergence of 12 themes. The themes that emerged included: (a) staff …

The Influence Of Attachment Styles On Employee Engagement, Ian Briggs

Walden Dissertations and Doctoral Studies

The purpose of this phenomenological study was to explore the influence of adult attachment styles on the engagement of employees in an attempt to address increasing losses in U.S. work productivity. Researchers have documented that organizations able to maintain better manager-employee relationships demonstrated positive employee engagement and improved productivity. However, a distinct gap in the literature remains as to how organizational leaders can stimulate healthier manager-employee relationships. Adult attachment theory was used as the foundation to explore how employees' relationships with their immediate manager affect their work engagement. To address this question, a purposeful sample of 16 full time mid …

Strategies To Improve Millennial Employee Engagement In The Luxury Resort Industry, Kei-Lin Cerf

Walden Dissertations and Doctoral Studies

Millennials are estimated to compose half of the workforce by 2020. Many hospitality researchers have studied Millennial employee engagement, but less is known about how to apply strategies that are authentically engaging for Millennials. The purpose of this study was to explore Millennial employee engagement strategies. The research questions for this study were used to examine the engagement strategies of luxury resort leaders and how Millennial employees perceived engagement. A single case study design was used to gather interview, questionnaire, and company document data from employees of a luxury resort in Hawai`i. Kahn's employee engagement theory served as the basis …

Relationship Between Budget And Project Success Factors In The Ghanaian Building Construction Sector, Kenneth Kwame Aggor

Walden Dissertations and Doctoral Studies

In developing countries, 60% of project management professionals appear to lack knowledge that timely completion, budget fidelity, and high quality are critical success factors for completion of construction initiatives. Based on the theories of iron triangle, accident causation, scientific management, and strategic management, the purpose of this correlational study was to examine the relationship between project budget and the independent variables of time, quality, safety, environmental impact, and site disputes in the Greater Accra Region of Ghana. One hundred and sixteen project managers, randomly selected from the population of construction professionals in the Greater Accra Region of Ghana, completed the …

Human Resource Local Content In Ghana's Upstream Petroleum Industry, Papa Benin

Walden Dissertations and Doctoral Studies

Enactment of Ghana's Petroleum (Local Content and Local Participation) Regulations, 2013 (L.I. 2204) was intended to regulate the percentage of local products, personnel, financing, and goods and services rendered within Ghana's upstream petroleum industry value chain. Five years after the inception of Ghana's upstream oil and gas industry, a gap is evident between the requirements of L.I. 2204 and professional practice. Drawing on Lewin's change theory, a cross-sectional study was conducted to examine the extent of differences between the prevailing human resource local content and the requirements of L.I. 2204 in Ghana's upstream petroleum industry. The extent to which training …

Correlations Between Management Behaviors And Financial Indicators With Fda Compliance Leading To Medicine Shortages, Francisco Gutierrez-Perez

Walden Dissertations and Doctoral Studies

In the first 3 years of the Obama Administration, 2009-2011, the number of warning letters issued to pharmaceutical firms for manufacturing and quality issues increased by 81% to 49 letters. Only 9 letters were issued in the last 3 years of the George W. Bush Administration. Shortfalls in compliance and product quality led to medicine shortages that affected patients' treatment and health. This quantitative study sought to learn to what extent, if any, the independent variables, management behaviors and financial indicators at pharmaceutical firms in the United States, correlated with, or predicted, the dependent variable, compliance with the FDA regulations. …

The Relationship Between Athletic Development Personality Factors And Decision Making, Herbert Degraffe

Walden Dissertations and Doctoral Studies

Ineffective leadership that results from personality defects, ineffective core executive functions, and emotional decision making can lead to destructive actions and executive failures that affect organizational effectiveness. The purpose of this correlational study was to determine if athletic development personality factors correlate with decision making at the executive leadership level. The research questions focused on determining if there was a relationship between athletic development personality factors and decision making. Social exchange theory, social representations theory, and leadership theories comprised the theoretical framework. Participants included 124 executive decision-makers from the United States, the United Kingdom, South Africa, India, and Singapore who …

How Improved Training Strategies Can Benefit Taxpayers Using Vita Programs, Jaclyn Marie Barkow

Walden Dissertations and Doctoral Studies

Many volunteer income tax assistance (VITA) sites experience inaccuracy in the taxes prepared according to audits conducted by the treasury inspector general for tax administration (TIGTA). Effective training strategies may influence the accuracy rates of tax returns prepared at VITA sites. Following the conceptual framework of the human capital theory, this multiple case study described the training strategies used by 4 VITA site coordinators in northwest Indiana. An Internal Revenue Service (IRS) representative overseeing the VITA sites identified the 4 site coordinators as achieving an exceptional accuracy rating. Data were collected from semistructured interviews, the annual VITA site coordinator's manual …

The Role Of Project Leadership In Global Multicultural Project Success, Jamal Nassif

Walden Dissertations and Doctoral Studies

Global projects have a high failure rate, with many project failures attributed to lack of effective leadership. A knowledge gap about leadership requirements and complexities in a global project management environment has increased the risks in global projects. The problem is evident in the increasing project failure rate and the struggling national strategies in the oil and gas industry in the Arabian Gulf Cooperation Council (GCC). The purpose of this study was to explore the role of leadership in project success and adaptation complexities in GCC. The conceptual framework consisted of complex adaptive systems and contingency theories. A qualitative approach …

Building Consensus Among General Counsel To Address Managerial Legal Strategy Perspectives, Evan Andrew Peterson

Walden Dissertations and Doctoral Studies

The research problem for this study focused on organizations' inability to derive strategic value from the law due to the lack of integration between legal strategy and business strategy. The purpose of this study was to build consensus among in-house general counsel working across business industries in the United States with regard to techniques that will alter unreceptive managerial viewpoints toward the strategic value of law within the corporate setting. The research question centered on assessing the level of consensus among general counsel relative to those techniques. This 3-round qualitative Delphi study began with open-ended questions in Round 1 and …

Perceptions Of Ingratiation From The Perspective Of Retired Air Force Leaders, Kevin C. Dunn

Walden Dissertations and Doctoral Studies

Ingratiation is a deceptive, psychological tactic subordinates use to convince their supervisors to treat them better than other subordinates. Subordinate ingratiation is relatively well-known, but the concept of a manager promoting and encouraging ingratiative behaviors to subordinates is less common and seen as uncommonly deceptive. Little is known about how managers feel about ingratiation why any manager would encourage it. The purpose of this study was to explore how people in management positions percieve manager-encouraged ingratiation. Research questions addressed how people in management positions might respond to a scenario wherein a manager encouraged a subordinate employee to act out ingratiation. …

Nonprofit Sustainability: How Does Departure Of A Founding Leader Impact Outcomes?, Lauren Mcindoo

Walden Dissertations and Doctoral Studies

There is a high failure rate among local community-based nonprofit human service organizations in New York State, which may lead to service gaps in communities. Increasing sustainability may reduce these gaps and allow nonprofits to continue following the first leadership transition. Using McGregor's human resource theory as the guide, the purpose of this phenomenological study was to explore the relationship between leadership succession planning and how departure of founding leaders impacts the sustainability of nonprofits. Data were collected through interviews with 16 leaders that included departing founding leaders, successors, and 2 board members in 4 local community-based nonprofit human service …

A Comparison Of Managerial And Leadership Effectiveness Of Veteran And Civilian Developed Leaders In A Civilian Context, John C. Dexter

Human Resource Development Theses and Dissertations

Since the terrorist attacks on September 11, 2001, there has been an increase in American patriotism that has facilitated a strong commitment of U.S. employers to actively recruit and hire military veterans. These highly publicized employer veteran hiring commitments easily number in the hundreds of thousands, if not millions. However, the commitments to employ veterans does not specify how these veterans will be employed. In fact, there is wide-spread difficulty in translating military training and experience to civilian applications, and there is virtually no empirical support as to whether veterans will be more of less successful in civilian employment than …

Examining Law Enforcement Officer Job Satisfaction And Burnout Through The Lens Of Empowerment Theory, Bruce A. Biggs

Open Access Dissertations

This exploratory cross-sectional study examined the organizational factors that influence law enforcement officers’ perception of job stress and perception of job satisfaction. The extant literature is replete with the finding that organizational factors (job context) rather than the aspects of providing police service (job content) cause law enforcement officers the largest amount of stress and job dissatisfaction. However, the literature also shows that the exact organizational factors that wield these deleterious effects are enigmatic.

This situation is further confounded by the lack of a guiding and encompassing theoretical construct through which the myriad of organizational influences and consequences may be …

Creativity In Organizations: Antecedents And Outcomes Of Individual Creativity, Goran Calic

Open Access Dissertations

In this dissertation I set out to expand our collective understanding of creativity in organizations. I accomplish this through three related studies, each organized into independent chapters of this dissertation.

The first study explores how demands of organizations, particularly strategic contradictions faced by decision makers, affect creative processes and products. In this chapter I develop the theory of paradoxical creativity, which posits that creative discovery is a function of how strategic contradictions are perceived by decision-makers. The key insight of the theory of paradoxical creativity is that strategic contradictions have independent effects on the two stages of creative discovery (generation …

Leadership And Decision-Making Styles, Oluremi Alapo

Publications and Research

Generation X: The Role of Culture on the Leadership Styles of Women in Leadership Positions' goal is to assist organizational leaders to view Generation X women in positions of power from a different perspective. Women leaders are capable of leading a 21st century organization because of their scope of knowledge about growing businesses, and their ability to blend and incorporate new technologies and innovations in the business environment. Generation X: The Role of Culture on the Leadership Styles of Women in Leadership Positions is relevant to the fields of business, cultural, human relations, leadership, management, and cross-cultural leadership and women …

Strategies Functional Managers Use To Control Cyberloafing Behaviors, Emilsen Salazar Holguin

Walden Dissertations and Doctoral Studies

Computer technologies have increased the opportunities for employees to engage in cyberloafing by using the Internet at work for personal purposes. Uncontrolled cyberloafing is a threat to organizational effectiveness because it affects organizational productivity. The purpose of this single case study was to explore successful strategies functional managers use to control cyberloafing behaviors of their employees at an e-learning organization located in the northeastern United States. The theory of planned behavior, which emphasized behavioral, normative, and control beliefs as key elements to predict individuals' intentions to behave was the conceptual framework. Data collection included semistructured face-to-face interviews with 11 functional …

A Social Capital Perspective On Projects: Measuring The Unobservable Using Structural Equation Modeling, Sandra Sjoberg

Walden Dissertations and Doctoral Studies

Project leadership requires a diverse blend of technical and behavioral skills. Researchers have focused on the technical aspects of project management, leaving a void in understanding the behavioral skills of project leadership. The purpose of this correlational study was to gain insights into the behavioral aspects of projects by understanding the social capital and knowledge integration abilities of project leaders. Nahapiet and Ghoshal's social capital definition and its structural, relational, and cognitive attributes form the basis for the social capital theory constructs used in this study. The focus of the research questions was on the relationship of social capital to …

The Development Of The Creative Synergy Scale, Amy E. Climer

Antioch University Dissertations & Theses

This study developed a scale for teams to assess their behaviors related to creative synergy. Creative synergy is the interactions among team members where the collective creative results are greater than the sum of their individual efforts. When a team achieves creative synergy they have the potential to solve difficult problems with innovative solutions leading to positive impacts on our communities, societies, and even our world. This study looked at the internal-process variables of teams to determine what factors impact creative synergy. The research process involved two phases.In Phase 1, a survey was taken by 830 adults who were members …

Evaluating Key Predictors Of Employee Response To Change In The Pharmaceutical Industry, Otis S. Johnson

Walden Dissertations and Doctoral Studies

This study addressed the factors that predict employee response to large-scale change in the United States pharmaceutical industry. When poorly executed, major organizational changes such as mergers and acquisitions are often disruptive and costly to organizations and demoralizing to employees. Although employee responses to change have been studied in several industries, employee responses during change execution in the pharmaceutical industry have not been subject to study. The purpose of this correlational study was to reduce the knowledge gap related to organizational change in the pharmaceutical industry by evaluating key predictors of employee response to large-scale change. The theoretical framework consisted …