Management Sciences and Quantitative Methods Commons^™

Uncovering The Nuances Of Referral Hiring: How Referrer Characteristics Affect Referral Hires’ Performance And Likelihood Of Voluntary Turnover, Jenna R. Pieper

Department of Management: Faculty Publications

The literature on employee referral hiring gives little attention to referrers. Synthesizing two theories in the literature (the better match and social enrichment accounts), through the lens of social resources theory, I provide a conceptual and empirical breakdown of the effects of referrer quality (referrer performance at hire and referrer tenure at hire) and post-hire accessibility (referrer employment and referrer-referral hire job congruence) on referral hire performance and likelihood of voluntary turnover. I tested my hypotheses with longitudinal data from 386 referrer-referral hire pairs at the same job level in a U.S. call center over a 2-year period. Across analyses …

Identifying Contextual Factors Of Employee Satisfaction Of Performance Management At A Thai State Enterprise, Molraudee Saratun, Parisa Rungruang

The South East Asian Journal of Management

Although there has been an increase in Performance Management (PM) literature over the years arguing that PM perceptions are likely to be a function of PM process components and contextual factors, the actual relationship between the contextual factors and employee satisfaction of PM remains little explored. Extending previous research, this study examines relationships between contextual factors and employees’ PM satisfaction. Derived from the literature, these contextual factors are motivation and empowerment of employees, role conflict, role ambiguity, perceived organisational support, procedural justice and distributive justice. Seven directional hypotheses are tested accordingly through a series of regression analyses. This article finds …

Factors Influencing Individual Performance In An Indonesian Government Office, Azizatul Munawaroh, Corina D. S. Riantoputra, Sally Bethesda Marpaung

The South East Asian Journal of Management

Reformation in Indonesian government offices leads to many substantial changes, and demands improved job performances while arguably loading employees with more work. This research aims to understand factors that potentially influence job performance in Indonesian government offices that carries on such reformation. Using adapted scales from previous studies, this research investigates the role of workload, responsibility for others (level of responsibility to care for other people) and need for achievement on employee’s performance. A survey to all full-time workers in an Indonesian government office is conducted. Contrary to expectation, workload does not influence employee’s performance. Instead, regression analysis demonstrates that, …

Service Recovery Paradox In Indian Banking Industry: An Empirical Investigation, Arunesh Garg

The South East Asian Journal of Management

The present study examines existence of service recovery paradox in Indian banking industry. The study is taken up in the tri-city of Chandigarh, Panchkula and Mohali. The respondents are categorized into failure and no-failure groups on the basis of their service experience. Failure group constitutes those respondents who have experienced service recovery, and has been further divided into five sub-groups ranging from service recovery++ (service recovery better than expected) to service recovery- - (service recovery worse than expected). Service recovery paradox is examined by comparing service recovery++ group with no-failure group. The study shows evidence for existence of service recovery …

What Factors Drive Job Seekers Attitude In Using E-Recruitment?, Ritzky Karina Brahmana, Rayenda Brahmana

The South East Asian Journal of Management

In a digital world, job seekers prefer to use e-recruitment for a vacancy searching. Thus, the explanation of the determinants of their attitude in using this technology is left unobserved. This article reports the result of a survey study on how users utilize e-recruitment to search for works. Three hundred eighty-five just-graduated undergraduate students answered questions regarding their intention of using the e-recruitment under Theory of Acceptance Model. We propose Perceived Usefulness, Perceived Ease of Use, and Perceived of Enjoyment as the determinants of the job seekers intention. Results showed that those three variables influence the decision making of job …

Including Capabilities Of Local Actors In Regional Economic Development: Empirical Results Of Local Seaweed Industries In Sulawesi, Mark T. J. Vredegoor, Bartjan W. Pennink

The South East Asian Journal of Management

Stimson, et al. (2009) developed one of the most relevant and well known model for Regional Economic Development. This model covers the most important factors related to economic development question. However, this model excludes the social components of development. Local community should be included in terms of the development of a region. This paper introduced to the Stimson model “Skills” and “Knowledge” at the individual level for local actors indicating the capabilities at the individual level and introduced “Human Coordination” for the capabilities at the collective level. In our empirical research we looked at the Indonesian seaweed market with a …

Data Science In Supply Chain Management: Data-Related Influences On Demand Planning, Yao Jin

Graduate Theses and Dissertations

Data-driven decisions have become an important aspect of supply chain management. Demand planners are tasked with analyzing volumes of data that are being collected at a torrential pace from myriad sources in order to translate them into actionable business intelligence. In particular, demand volatilities and planning are vital for effective and efficient decisions. Yet, the accuracy of these metrics is dependent on the proper specification and parameterization of models and measurements. Thus, demand planners need to step away from a "black box" approach to supply chain data science. Utilizing paired weekly point-of-sale (POS) and order data collected at retail distribution …

Towards Operations Excellence: Optimising Staff Scheduling For New Emergency Department, Amr Arisha, Waleed Abo Hamad

Conference papers

This paper presents a case study of an Emergency Department of a public hospital in Dublin, and uses an integrated approach to determine optimal staffing levels to meet the challenges of its dynamic patient demand levels. A comprehensive stochastic model is developed to incorporate patients care pathways and the resources required along their treatment journeys. Analytical Hierarchical Process is utilised to enable decision makers to set their preferences for the facility’s strategic objectives. Evolutionary algorithms are applied to optimise staff schedules. The resulted optimized schedules maintains continuity of care delivery for patients while ensuring a balanced equilibrium among available staff.

Revisiting The Miles And Snow Typology: Strategic Path Mediates Business Strategy And Resource Configuration For Innovation, Yasmina Zubaedah, Avanti Fontana, Adi Zakaria Afiff

The South East Asian Journal of Management

This article provides the results of an exploratory study that investigated the effect of Capability Lifecycle Path on attaining effective adaptation through innovation. Based on Miles and Snow (1978), an empirical study was conducted to explore whether performing firms are those that indicate consistency within the strategy, process, structure and Capability Lifecycle Path arrangement. The basic premise of this study is adaptability for sustainability, where firms go through adaptation cycles through Business Model Innovation would perform well when they are able to consistently create value and effectively manage adopted business models, or denoted as Business Model Effectiveness. Using data obtained …

Repositioning Strategy For Malaysian Companies Internationalization, Ismi Rajiani, Edna Buyong

The South East Asian Journal of Management

The rise of the emerging-market countries offers both developing and developed countries a unique opportunity to gain the benefits of a truly international economy. Consequently, it is imperative to advance our knowledge of emerging-market countries MNC emergence and competitiveness including Malaysian firms on how will they position their products strategically? Based on the framework of Porter’s Generic Strategy this paper is composed of price/ volume segments and impacts on product strategy theory. The aim is to identify crucial triggering cues and focus areas for Malaysian companies and measure what role these play in different segments. This study argues that some …

Sustainable Growth And Ethics: A Study Of Business Ethics In Vietnam Between Business Students And Working Adults, Lam D. Nguyen, Bahaudin G. Mujtaba, Chat N. Tran, Quan H. M. Tran

The South East Asian Journal of Management

Sustainable growth is not only the ultimate goal of business corporations but also the primary target of local governments as well as regional and global economies. One of the cornerstones of sustainable growth is ethics. An ethical organizational culture provides support to achieve sustainable growth. Ethical leaders and employees have great potential for positive influence on decisions and behaviors that lead to sustainability. Ethical behavior, therefore, is expected of everyone in the modern workplace. As a result, companies devote many resources and training programs to make sure their employees live according to the high ethical standards. This study provides an …

Environmental Dynamic, Business Strategy, And Financial Performance: An Empirical Study Of Indonesian Property And Real Estate Industry, Imam Wahyudi

The South East Asian Journal of Management

Firm’s strategic orientation involves synchronizing environmental dynamics, corporate strategy and capital structure in order to achieve firm performance targets. The co-alignment model used successfully in the hospitality industry might be used in a wider context as a framework in explaining these relationships simultaneously. Using the data of public firms in Indonesia during the period of 1996-2010, we found that co-alignment model can be implemented in property and real estate industry as well as in hospitality industry.

Analyzing Project Management Maturity Level In Indonesia, Eliot Simangunsong, Elisabeth N. Da Silva

The South East Asian Journal of Management

Project management has been generally known and increasingly used by many organizations to gain competitive advantage. In this context, many studies have proposed maturity models to evaluate how project management knowledge has been deployed effectively and efficiently in organization. As a developing country, Indonesia needs many development projects managed by government and private companies in different industries. Here, a study to assess project management maturity level in Indonesian businesses may bring insight about current business practices, which is important to speed up country development and business sustainability. Adapting the Project Management Maturity Model (ProMMM), a survey instrument has been developed …

Data Mining The Harness Track And Predicting Outcomes, Robert P. Schumaker

Journal of International Technology and Information Management

This paper presented the S&C Racing system that uses Support Vector Regression (SVR) to predict harness race finishes and analyzed it on fifteen months of data from Northfield Park. We found that our system outperforms the most common betting strategies of wagering on the favorites and the mathematical arbitrage Dr. Z system in five of the seven wager types tested. This work would suggest that an informational inequality exists within the harness racing market that is not apparent to domain experts.

Integrating Strategic And Tactical Rolling Stock Models With Cyclical Demand, Michael F. Gorman

MIS/OM/DS Faculty Publications

In the transportation industry, companies position rolling stock where it is likely to be needed in the face of a pronounced weekly cyclical demand pattern in orders.

Strategic policies based on assumptions of repetition of cyclical weekly patterns set rolling stock targets; during tactical execution, a myriad dynamic influences cause deviations from strategically set targets. We find that optimal strategic plans do not agree with results of tactical modeling; strategic results are in fact suboptimal in many tactical situations. We discuss managerial implications of this finding and how the two modeling paradigms can be reconciled.

06. Management, University Of Central Oklahoma

Oklahoma Research Day Abstracts

No abstract provided.

Deer Herd Management Using The Internet: A Comparative Study Of California Targeted By Data Mining The Internet, G. Kent Webb

Faculty Publications, Information Systems & Technology

An ongoing project to investigate the use of the internet as an information source for decision support identified the decline of the California deer population as a significant issue. Using Google Alerts, an automated keyword search tool, text and numerical data were collected from a daily internet search and categorized by region and topic to allow for identification of information trends. This simple data mining approach determined that California is one of only four states that do not currently report total, finalized deer harvest (kill) data online and that it is the only state that has reduced the amount of …

M-Commerce Development In Developing Country: Users’ Perspective, Hongjiang Xu

Scholarship and Professional Work - Business

M-commerce (mobile commerce) is growing increasingly popular, and China has a huge potential to develop m-commerce technology. This study focuses on users' perspectives of m-commerce development in China. The development of m-commerce was measured by the extent of m-commerce businesses adopting business intelligence. A research framework was developed for users' perceptions on m-commerce development, survey questionnaires were used to collect data, and ANOVA was used for data analysis.

Connecting Big Data With Big Decisions: Ideas For Synthesizing Analytics And Decision Analysis, Jeffrey Keisler

Management Science and Information Systems Faculty Publication Series

This paper describes an approach to connect decision analysis models with outputs of analytic methods applied to various types of big data. Decision analysis models focus on issues of concern to a decision maker and incorporate use of a range of methods and axioms to develop insights about what the decision maker should do. In particular, decision analysis models typically use subjective judgments from the decision maker to describe beliefs about the likelihood of events and the desirability of outcomes. In order for human judgments to be improved by the availability of large amounts of data and processing power, it …

Modeling Social Transmission Dynamics Of Unhealthy Behaviors For Evaluating Prevention And Treatment Interventions On Childhood Obesity, Leah M. Frerichs, Ozgur M. Araz, Terry T.-K. Huang

Department of Supply Chain Management and Analytics: Faculty Publications

Research evidence indicates that obesity has spread through social networks, but lever points for interventions based on overlapping networks are not well studied. The objective of our research was to construct and parameterize a system dynamics model of the social transmission of behaviors through adult and youth influence in order to explore hypotheses and identify plausible lever points for future childhood obesity intervention research. Our objectives were: (1) to assess the sensitivity of childhood overweight and obesity prevalence to peer and adult social transmission rates, and (2) to test the effect of combinations of prevention and treatment interventions on the …

Quantitative Analysis Of Impacts Of Employee Engagement On Continuance And Normative Commitment, Daniel A. Cernas Ortiz, Hong Qin, Wai Kwan (Elaine) Lau

Accounting Faculty Research

A positive relationship between employee engagement and affective commitment is already documented in the literature. However, we do not adequately know how engagement is associated with continuance and normative commitment. Using survey methodology we find that while engagement has a non–significant positive association with continuance commitment; it has a positive association with normative commitment. No negative association was found between engagement and continuance commitment. These results advance prior findings about the effect of employee engagement on different types of commitment and provide understandings in setting effective performance standards in the organization.

Coordinating A Supply Chain With A Manufacturer-Owned Online Channel: A Dual Channel Model Under Price Competition, Jennifer K. Ryan, Daewon Sun, Xuying Zhao

Department of Supply Chain Management and Analytics: Faculty Publications

We consider a dual channel supply chain in which a manufacturer sells a single product to end-users through both a traditional retail channel and a manufacturer-owned direct online channel. We adopt a commonly used linear demand substitution model in which the mean demand in each channel is a function of the prices in each channel.We model each channel as a news vendor problem, with price and order quantity as decision variables. In addition, the manufacturer must choose the wholesale price to charge to the independent retailer. We analyze the optimal decisions for each channel and prove the existence of a …

Amazon.Com: Offering Everything From A To Z, Stephanie Lang, Logan Tinder, Jarett Zimmerman, Jeffrey S. Harrison

Robins Case Network

Amazon’s focus on customer service has led to an impressive record of growth and profitability. However, late in 2012, the company posted a quarterly loss. This asks whether the company may be sacrificing profits in the interest of growing rapidly. It also explores the incredibly competitive environment Amazon faces.

Synergy And Its Limits In Managing Information Technology Professionals, Thomas W. Ferratt, Jayesh Prasad, Harvey Enns

MIS/OM/DS Faculty Publications

We examine the effects of human resource management (HRM) practices (e.g., career development, social support, compensation, and security) on IT professionals‟ job search behavior. Job search is a relatively novel dependent variable in studies of voluntary withdrawal behavior, in general, and for IT professionals, in particular. From a universalistic perspective, HRM practices individually and in combination exhibit independently additive effects on job search behavior. Our study contrasts this perspective with configurational theory, hypothesizing that proposed idealtype configurations of HRM practices have synergistic effects on job search behavior. We contribute to the IT and broader HRM literature by theoretically explicating and …

Risk Perception And Economic Value Of Disaster Mitigation Case Of Bantul Post Earthquake May 2006, Suryanto Suryanto, Mudrajad Kuncoro

The South East Asian Journal of Management

This study aims to obtain empirical evidence of disaster mitigation in Bantul, Indonesia. The expected utility theory and impact of regional characteristics on individual perceptions was used to describe the disaster risk management process. The regional mapping based on hazard level was conducted by a Geographical Information System (GIS). Data used in this research were primary and secondary data. Primary data were obtained by distributing questionnaire to some respondents. Sample amounts used were 395 respondents. The research empirical contribution was to economic valuation method used towards safety and efforts to link regional characteristics, individual perception and also their willingness to …

Entrepreneurial Inclination Among Business Students: A Malaysian Study, Yet-Mee Lim, Teck-Heang Lee, Boon-Liat Cheng

The South East Asian Journal of Management

Entrepreneurship has been the fundamental topics of discussion among the politicians, economists, and academics. Business creation is especially critical in developing countries to stimulate economic growth. The present study attempts to examine entrepreneurial inclination among students who are a potential source of entrepreneurs. The findings of the present research study indicate that majority of our business students are not entrepreneurial-inclined. They do not seem to possess strong entrepreneurial characteristics and entrepreneurial skills, and they are not keen in starting a new business. The roles of higher institutes of education and the government in promoting entrepreneurship are discussed.

Students’ Entrepreneurial Intentions By Using Theory Of Planned Behavior: The Case In Indonesia, Rifelly Dewi Astuti, Fanny Martdianty

The South East Asian Journal of Management

This research aims to study the intentions of students in entrepreneurship by using the theory of planned behavior of Fishbein and Ajzein. This study was conducted in six state universities in Indonesia, namely University A in Northern Sumatra, University B in Western Sumatra, University C in Jakarta, University D in Yogyakarta, University E in Eastern Java and University F in Southern Sulawesi with total sample of 600 final year students. Data were analyzed using descriptive and inferential statistics using SPSS 11.5 and structural equation models using LISREL software to test the models. The result shows that the theory of planned …

Conflict Approaches Of Effective Project Manager In The Upstream Sector Of Indonesian Oil & Gas Industry, Adhi Cahyono, Yanki Hartijasti

The South East Asian Journal of Management

Conflict can be functional or dysfunctional to the organization’s performance. This study focused on the relationship between conflict approaches implemented by the project manager based on project team member’s perception on the effectiveness of the project manager in managing project’s conflict. Questionnaires were modified from Barker et al. (1988) to measure conflict management approaches and outcomes of managing project conflict. Data were gathered from 57 respondents who worked in the Engineering, Procurement, and Construction (EPC) contractors serving the upstream sector of the Oil and Gas industry in Indonesia. By using Pearson correlation, result of this study indicated that project managers …

Characterization Of Early And Late Adopters Of Atm Card In Indian Banking Industry, Kamalpreet Kaur

The South East Asian Journal of Management

The present study deals with affect of adoption pattern of the ATMs by banks on its characteristics. With the exploration of various characteristics of the banks like Size, Profi tability, Efficiency, Cost of Operations, Asset quality and Credit risk, Financing Pattern, Diversifi cation and Age etc.; the study has tried to differentiate between the early and late adopter category of the banks regarding ATM cards. The banks have been categorized into early and late adopters on the basis of their adoption period. For this purpose, 50 scheduled commercial banks consisting of 27 Public Sector Banks and 23 Private Sector Banks …

Principles For Conducting Critical Realist Case Study Research In Information Systems, Donald E. Wynn, Clay K. Williams

MIS/OM/DS Faculty Publications

Critical realism is emerging as a viable philosophical paradigm for conducting social science research, and has been proposed as an alternative to the more prevalent paradigms of positivism and interpretivism. Few papers, however, have offered clear guidance for applying this philosophy to actual research methodologies. Under critical realism, a causal explanation for a given phenomenon is inferred by explicitly identifying the means by which structural entities and contextual conditions interact to generate a given set of events. Consistent with this view of causality, we propose a set of methodological principles for conducting and evaluating critical realism-based explanatory case study research …