Management Sciences and Quantitative Methods Commons^™

Building Relationships That Last: Integrating Public Relations Into Web Design, Richard V. Mccarthy, Jay E. Aronson, Robert Petrausch

Journal of International Technology and Information Management

This paper explores the relationship between web site design, public relations strategy, and a consumer’s intention to return to a web site. This relationship is defined through a model that explores the influence of information satisfaction, particularly when the web site design is congruent with the consumer’s expectations. The public relations dimension extends the consumer web site design model by interjecting a long-term focus on relationship building that organizations will need to make electronic commerce a viable investment in information technology resources. This is significant because it recognizes the importance of developing loyalty and trust online.

Deciding On The Appropriateness Of B2b Reverse Auction Technology Adoption: An Ahp Approach Combined With Integer Programming, Tobias Schoenherr

Journal of International Technology and Information Management

Although Business-to-Business online reverse auctions have emerged as a promising purchasing tool, no research has been found that provides a model to assess the reverse auction decision in a systematic way. This paper fills this gap by presenting an integrated approach, utilizing Analytic Hierarchy Process techniques and an Integer Programming Formulation, to decide whether Reverse Auction Technology (RAT) adoption is cost-effective and appropriate. The model developed is a practical decision support tool that allows for the consideration of both qualitative and quantitative decision factors, and for the adoption of multiple modes of RATs, which are contrasted to traditional purchasing.

A Genetic Algorithm Assisted Hybrid Approach To Web Information Integration, Jia-Lang Seng, Ming-Hsiung Ying

Journal of International Technology and Information Management

No abstract provided.

Studying The Value Of Information Sharing In E-Business Supply Chain Management, Aryya Gangopadhyay, Zhensen Huang

Journal of International Technology and Information Management

The supply chain management of goods and services involves multiple trading partners such as raw-material suppliers, manufacturers, distributors, and retailers. Every one of these trading partners need to determine their requirements, in terms of merchandise, and match them against availability, pricing, and cost of transportation. At every step of the supply chain economics information retrieval is a crucial and recurring process. In this paper we study information sharing as a strategy for improved decision making that can increase the profitability of the entire supply chain. We describe various different models for information sharing and illustrate the benefits of information sharing …

Improving Workflow In Home Healthcare Industry: A Case Study, Mohan Rao, Norma Teran, Michael Savard

Journal of International Technology and Information Management

Home healthcare industry is facing increasing pressure to change business processes and manage information flow electronically. With the help of a case example, this paper describes how a web- based system could improve the workflow communication problems in home healthcare companies. Every department of the case company has its own software to assist in everyday operations but is unable to communicate with one another electronically. All documents necessary in the coordination of care have to move physically between departments. The proposed solution is a web-based electronic form management system that would improve regulatory compliance and operating efficiency.

Measuring Online Students' Ability To Apply Programming Theory: Are Web Courses Really Working?, Kathryn A. Marold, Wayne Haga

Journal of International Technology and Information Management

As a response to troubling doubts about the success of Web-delivered courses that include problem solving and critical thinking skills, the authors gathered data from two online sections of the CIS Application Programming with Visual Basic course at Metropolitan State College of Denver over two semesters and compared it with the data from classroom sections. T-tests showed a significant difference in the means of student projects and tests that required application of theory learned. All sections of the course used the same syllabus and assignments and were taught by the same instructor. Internet students scored significantly lower in theory portions …

A Study Of The Relationship Between Internet Diffusion And Culture, Ravi Nath, N.R. Vasudeva Murthy

Journal of International Technology and Information Management

The unevenness in the diffusion rates of the Internet across nations is commonly referred to as the “digital divide.” Technological, economic and political factors are often mentioned as the primary contributing factors to this digital gap. However, there is sufficient evidence in support of the proposition that a nation’s culture also plays a role in how citizens adopt and use technology innovations. This paper examines the relationship between the cultural dimensions proposed by Hofstede and the Internet adoption rate of nations. Data from sixty-two countries are used to establish a regression model and the empirical results show that cultural traits …

The Impacts Of Conflicts On Requirements Uncertainty And Project Performance, Houn-Gee Chen, James J. Jiang, Jun-Cheng Chen, J T. Shim

Journal of International Technology and Information Management

Conflict is a pervasive phenomenon that permeates information systems development and implementation. The literature has indicated that conflicts, due to their association with negative emotion, will negatively influence IS project development, even after controlling for the effects of conflict management and resolution; however, the negative emotional characteristic of conflict alone has a limited explanatory power of IS project success. The purpose of this study is to provide additional insight, by including requirement uncertainty as the mediator variable, of the impacts of conflicts on project performance. Surveys were sent to Taiwan’s top 1600 companies and the results support the hypotheses. The …

Development Of An It Balanced Scorecard, Theophilus B.A. Addo, Chee W. Chow, Kamal M. Haddad

Journal of International Technology and Information Management

There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm’s “bottom line” has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the context of overall corporate strategy and financial performance. Data for the scorecard was obtained via a survey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …

The Demand For Information Technology Knowledge And Skills: An Exploratory Investigation, Stuart D. Galup, Ronald Dattero, Jim J. Quan

Journal of International Technology and Information Management

Organizations are always in search of appropriate information technology knowledge and skills to carry out normal business operations. Such demand is directly impacted by the overall economic conditions. During stressful economic times, managers, facing tough budgetary pressure, are forced to examine more thoroughly what knowledge and skills are needed to survive. This paper investigates the desired information technology knowledge and skills that employers are searching for in these turbulent times. We examine the content of job advertisements for information technology professionals placed in an online job placement website over a 2 year period, 2001-2002.

The Quality Problem Solving Method And Its Effectiveness At Nortech Inc., Jeffrey Henderson

Honors Capstones

Capstone submitted as a graduation requirement for the BSU Honors Program.

Analysing Construction Risk : A Project Management Model, P K Dey

IIMB Management Review

The success parameters for any project are ontime completion within the specific budget, and requisite performance or meeting the technical requirements. The main barriers to achievement are changes in the project environment. The problem multiplies with the size of the project. Large-scale construction projects are exposed to an uncertain environment because they are subject to such factors as planning and design complexity, presence of various interest groups (project owner, owner’s project group, consultants, contractors, vendors etc), availability of resources (materials, equipment, funds etc), climatic environment, the economic and political environment and statutory regulations. Other risk factors include the complexity of …

A Model To Evaluate The Effect Of Organizational Adaptation, Holly A. H. Handley, Alexander H. Levis

Engineering Management & Systems Engineering Faculty Publications

When an organization’s output declines due to either internal changes or changes in its external environment, it needs to adapt. In order to evaluate the effectiveness of different adaptation strategies on organizational per- formance, an organizational model composed of individual models of a five stage interacting decision maker was designed using an object oriented design approach and implemented as a Colored Petri net. The concept of entropy is used to calculate the total activity value, a surrogate for decision maker workload, based on the functional partition and the adaptation strategy being implemented. The individual decision maker’s total activity is monitored, …

A Leadership Model And Supervisory Skills Perceived By Production Employees, Supervisors, And Managers As Important To The Improvement Of Employee Performance In Manufacturing, Douglas R. Hotek

Dissertations and Theses @ UNI

The purpose of this research was to provide to industry and education a better understanding of what makes a supervisor a good supervisor of today's educated and technically skilled work force. Manufacturing firms that depend on advanced technologies and employee-technology relationships have made an impact on the role of supervision. The modern supervisor has a new role in managing production operations. The role has changed from that of directing and controlling employees to that of effectively leading the improvement of employee performance. This study builds upon previous research in an effort to further identify and authenticate a leadership model with …

Road Rescue Implements A Continuous Process Improvement Framework, John Olson, Paul Savory

Department of Industrial and Management Systems Engineering: Faculty Publications

Continuous improvement programs traditionally focus on making small incremental improvements to a system. Unfortunately, their success can be limited due to the rapid changing environment within which most small companies operate. Improvement efforts should be flexible enough to capitalize on incremental and radical changes to a system. This paper presents a case analysis of how Road Rescue, an ambulance manufacturer, uses a continuous improvement framework to capitalize on both radical and incremental improvement opportunities. Results include a 10% increase in throughput, reduced cycle time of 44%, increased customer satisfaction, and higher quality.

Evaluation Of Airport Operating Efficiencies Using Data Envelopment Analysis, Scott Andrew Cummings

Engineering Management & Systems Engineering Theses & Dissertations

Airport congestion represents a serious obstacle to the future growth of the air transportation industry in the United States. Future development of new airports, and expansion of existing ones is required to meet the growing demands in domestic and commercial air travel. Globalization of economies and international travel has placed additional burdens on airports nationwide. This growth is requiring airports to operate at peak efficiencies. Economic growth of surrounding industries is dependent on the airport that services that geographical region. The variations in functions that airports offer, and therefore the differences in operations, do not lend themselves to traditional efficiency …

Fisheries Management Report No. 1 - The Impact Of Occupational Safety And Health On The Management Of Western Australian Fisheries, Cameron Wilson

Fisheries Published Reports

This report has been produced at the request of Fisheries Western Australia ("Fisheries Department") as a result of a fixed term consultancy by Pacific Management Systems Pty Ltd ("Pacific").

In essence, the Terms of Reference require consideration of the interaction and possible conflict between the principal piece of legislation governing safety and health of employees in Western Australian workplaces, the Occupational Safety and Health Act 1984 ('OSH Act'), and the Fish Resources Management Act 1994 ('FRM Act') being the principal source of legislation in respect of the management of Western Australia's fish resources.

Concerns with regard to the possible conflict …

Minimizing Post-Production Weight Growth In Tanks Using A Decision Analysis Model, Michael F. Cochrane

Engineering Management & Systems Engineering Theses & Dissertations

Post-production weight growth of tanks is an historic problem for the military. Tanks are difficult to transport because of their weight, and post-production modifications tend to cause this weight to increase over the lifecycle of the tank. In this thesis, a computer model is constructed which uses influence diagrams to model tank weight growth as a probabilistic process. Historical weight data for the MI Abrams tank program is used to derive probabilities for the model. The model is used to predict tank weight growth over both the short and long term with the goal of understanding more about how and …

Knowledge-Based System For Casting Process Selection, Ahmet Er, Edward Sweeney, Voya Kondic

Articles

Design of casting entails the knowledge of various interacting factors that are unique to casting process, and, quite often, product designers do not have the required foundry-specific knowledge. Casting designers normally have to liaise with casting experts in order to ensure the product designed is castable and the optimum casting method is selected. This two-way communication results in long design lead times, and lack of it can easily lead to incorrect casting design. A computer-based system at the discretion of a design engineer can, however, alleviate this problem and enhance the prospect of casting design for manufacture. This paper proposes …

Measuring User Satisfaction Of The Electronic Mail System At Air Force Materiel Command Headquarters As An Indicator Of The System's Effectiveness, Randall R. Bradford

Theses and Dissertations

The purpose of this study was to evaluate the effectiveness of the electronic mail system at the Air Force Materiel Command Headquarters. User satisfaction was measured as an indicator of the systems effectiveness. In order to provide an objective measurement of system effectiveness, the following research questions were addressed: (1) What is system effectiveness in relation to this particular electronic mail system, and how should it be measured? (2) What measurement instruments can be adapted, modified, or created to measure effectiveness as it is defined for problem? (3) If a measurement instrument is administered what do the results of the …

Benchmarking Practices Of Air Cargo Carriers: A Case Study Approach, Mila D. Abalateo, Joni R. Lee

Theses and Dissertations

This research effort used the benchmarking process and a case study methodology to determine what the Air Force can learn from commercial air cargo carriers. A literature search showed that the U.S. air cargo industry leaders are United Parcel Service, Federal Express, Emery Air Freight, Airborne Freight, DHL Airways, and Burlington Air Express. In addition, the 436th Aerial Port Squadron at Dover AFB, Delaware was chosen as the Air Force representative in the benchmarking study. Observations of air cargo operations and interviews with operational managers or applicable experts familiar with air cargo operations were conducted at each carrier's hub and …

A Case Study In The Development Of A Cost Reduction Methodology In The Public Sector, Ross Cooper Haines

Engineering Management & Systems Engineering Theses & Dissertations

Intense fiscal pressures have caused the Department of Defense (DoD) to explore new ways of reducing operating expenses. The primary technique used to achieve this objective is the use of competition - recently for maintenance requirements not previously subjected to competition. One such maintenance requirement is the periodic overhaul of one of the Navy's front line fighter aircraft - the F-14A Tomcat. This case study documents the cost reduction methodology developed by the DoD's incumbent overhaul facility in preparation for competition. The methodology discusses task time estimation, cost center structure, labor rate development and analysis, internal cost transfers as well …