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Articles 151 - 180 of 328
Full-Text Articles in Management Information Systems
Improving Workflovf In Home Healthcare Industry: A Case Study, Mohan Rao, Norma Teran, Michael Savard
Improving Workflovf In Home Healthcare Industry: A Case Study, Mohan Rao, Norma Teran, Michael Savard
Journal of International Information Management
Home healthcare industry is facing increasing pressure to change business processes and manage information flow electronically. With the help of a case example, this paper describes how a webbased system could improve the workflow communication problems in home healthcare companies. Every department of the case company has its own software to assist in everyday operations but is unable to communicate with one another electronically. All documents necessary in the coordination of care have to move physically between departments. The proposed solution is a web-based electronic form management system that would improve regulatory compliance and operating efficiency.
Linioj-Maition Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten
Linioj-Maition Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten
Journal of International Information Management
Due to the increasing service component of information technology, service quality measurement has become increasingly important as IS practitioners attempt to increase service quality to customers. The measurement of service quality in IS evolved from the research done in marketing literature. The SERVQUAL instrument has evolved to become the most commonly used measurement instrument in both IS and marketing. Although commonly used, SERVQUAL instrument is not without criticism. This paper describes the SERVQUAL instrument, its criticisms and support, and finally the SERVPERF instrument, a variation of the SERVQUAL instrument which is an attempt at improving upon the SERVQUAL instrument.
Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga
Customer Relationship Management (Crm): A Comparative Study Between U.S.A. And Spain, Jesus Garcia De Madariaga
Journal of International Information Management
This paper surveys the marketing executives of the top companies in Spain with more than 100 million euros on net sales and reports the status of Customer Relationship Management (CRM) solutions in their companies. The results are compared with the U.S.A. status reported by a previous study developed by InformationWeek Research in 2000 with a sample based on Fortune 500. One hundred and thirty-six companies participated in this study. The data provides insights into the strengths and weaknesses of the CRM in Spain in comparison with USA. Some viable actions are recommended to improve the usage of CRM and to …
Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung
Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung
Journal of International Information Management
extensible Markup Language (XML) has received much attention in the popular press lately as a new technology designed to facilitate information sharing among business entities. One of the biggest problems that companies are experiencing today with XML is that many executives do not understand what XML is and why it is important, nor do they understand what its potential impact on their information strategy might be. In this paper, we present an overview of XML and a framework for generating IS strategic alternatives, which was introduced in its original form in the 1980s. This framework is adapted to suit the …
The Demand For Information Technology Knowledge And Skills: An Exploratory Investigation, Stuart D. Galup, Ronald Dattero, Jim J. Quan
The Demand For Information Technology Knowledge And Skills: An Exploratory Investigation, Stuart D. Galup, Ronald Dattero, Jim J. Quan
Journal of International Information Management
Organizations are always in search of appropriate information technology knowledge and skills to carry out normal business operations. Such demand is directly impacted by the overall economic conditions. During stressful economic times, managers, facing tough budgetary pressure, are farced to examine more thoroughly what knowledge and skills are needed to survive. This paper investigates the desired information technology knowledge and skills that employers are searching for in these turbulent times. We examine the content ofjob advertisements for information technology professionals placed in an online job placement website over a 2 year period, 2001-2002.
Development Of An It Balanced Scorecard, Theophilus B. A. Addo, Chee W. Chow, Kamal M. Haddad
Development Of An It Balanced Scorecard, Theophilus B. A. Addo, Chee W. Chow, Kamal M. Haddad
Journal of International Information Management
There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm's "bottom line" has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the cordetU of overall corporate strategy and financial performance. Data for the scorecard was obtained via a sur^'ey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …
Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara
Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara
Journal of International Information Management
Extensible Markup Language (XML) started as an effort to simplify Generalized Markup Language (SGML), which was the International Organization for Standardization's (ISO) standard for defining data vocabularies. This study investigates XML technology as a substitute to SGML that would be Web friendly, and easy to learn and use while supporting a variety of applications for faster and more efficient data mobility on the Web. It describes several compelling reasons why XML is a useful technology for representing structured data mobility. XML is a markup language used for data structure in a textual form. A specific goal of XML is to …
Examining The Benefits Of Project Management Professional (Pmp) Certification For Is Project Managers And Organizations, Robert C. Mahaney, Bertie M. Greer
Examining The Benefits Of Project Management Professional (Pmp) Certification For Is Project Managers And Organizations, Robert C. Mahaney, Bertie M. Greer
Journal of International Information Management
The project management professional (PMP) certification has gained a positive reputation among project managers as well as with HR managers and recruiters. However, the organizational benefits are untested. This paper examines the business value of PMP certification. The three questions this study investigates are, "What value does certification give project managers?" "What value does certification give organizations? " and "How can organizations encourage project managers to pursue certification?" Content analysis of transcripts from twenty-five structured interviews identified several reasons businesses should encourage their project managers to pursue PMP certification, but many of the benefits are not easily quantified.
Information Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten
Information Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten
Journal of International Technology and Information Management
Due to the increasing service component of information technology, service quality measurement has become increasingly important as IS practitioners attempt to increase service quality to customers. The measurement of service quality in IS evolved from the research done in the marketing literature. The SERVQUAL instrument has evolved to become the most commonly used measurement instrument in both IS and marketing. Although commonly used, the SERVQUAL instrument is not without criticism. This paper describes the SERVQUAL instrument, its criticisms and support, and finally the SERVPERF instrument, a variation of the SERVQUAL instrument which is an attempt at improving upon the SERVQUAL …
Empirical Evidence Of Diminishing Payoff From Successive Generations Of Information Systems, Gerald E. Evans, Neil Morton
Empirical Evidence Of Diminishing Payoff From Successive Generations Of Information Systems, Gerald E. Evans, Neil Morton
Journal of International Technology and Information Management
Previous research has focused on a number of important variables that can influence the observed payoffs from information systems investments. In the current investigation conducted in the spring of 2002, personal, on-site interviews were conducted in 138 small and medium sized businesses. Vendor involvement in systems development was less related to systems cost than previously. Unfortunately, vendor involvement was unrelated to any of the four measures of systems success in the entire sample. Further analysis revealed a strong relationship between information system generation and payoffs. Specifically, there appeared to be a point of diminishing return with subsequent generations of information …
Web-Services – The Next Evolutionary Stage Of E-Business, Santosh S. Venkatraman
Web-Services – The Next Evolutionary Stage Of E-Business, Santosh S. Venkatraman
Journal of International Technology and Information Management
Web-Services are a set of new technologies that promise to take “service-oriented” distributed computing to a whole new level, and eventually take e-business to the next evolutionary stage. Web-Services, in a nutshell, let organizations bridge communication gaps among their information systems, and build new software applications by “stitching” together existing ones. It is capable of integrating applications written in different programming languages, developed by different vendors, and running on different servers with dissimilar operating systems. Web- Services would enable companies to seamlessly connect their information systems and business processes with those of their partners and customers – thus ushering in …
Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara
Xml: Gateway For Data Mobility And Universal Connectivity, Emmanuel Uzoma Opara
Journal of International Technology and Information Management
Extensible Markup Language (XML) started as an effort to simplify the standard Generalized Markup Language (SGML), which was the International Organization for Standardization’s (ISO) standard for defining data vocabularies. This study investigates XML technology as a substitute to SGML that would be Web friendly, and easy to learn and use while supporting a variety of applications for faster and more efficient data mobility on the Web. It describes several compelling reasons why XML is a useful technology for representing structured data mobility. XML is a markup language used for data structure in a textual form. A specific goal of XML …
Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung
Extensible Markup Language (Xml) For Competitive Advantage, William P. Wagner, Ralph Hilken, Q B. Chung
Journal of International Technology and Information Management
eXtensible Markup Language (XML) has received much attention in the popular press lately as a new technology designed to facilitate information sharing among business entities. One of the biggest problems that companies are experiencing today with XML is that many executives do not understand what XML is and why it is important, nor do they understand what its potential impact on their information strategy might be. In this paper, we present an overview of XML and a framework for generating IS strategic alternatives, which was introduced in its original form in the 1980s. This framework is adapted to suit the …
Examining The Benefits Of Project Management Professional (Pmp) Certification For Is Project Managers And Organizations, Robert C. Mahaney, Bertie M. Greer
Examining The Benefits Of Project Management Professional (Pmp) Certification For Is Project Managers And Organizations, Robert C. Mahaney, Bertie M. Greer
Journal of International Technology and Information Management
The project management professional (PMP) certification has gained a positive reputation among project managers as well as with HR managers and recruiters. However, the organizational benefits are untested. This paper examines the business value of PMP certification. The three questions this study investigates are, “What value does certification give project managers?” “What value does certification give organizations?” and “How can organizations encourage project managers to pursue certification?” Content analysis of transcripts from twenty-five structured interviews identified several reasons businesses should encourage their project managers to pursue PMP certification, but many of the benefits are not easily quantified.
Review Of The Opnet It Guru Software, Jeng-Chung Victor Chen
Review Of The Opnet It Guru Software, Jeng-Chung Victor Chen
Journal of International Technology and Information Management
The OPNET IT GURU has been in existence for years and designed to be used for the industry and the academics. The simulation software is now in version 10.0 and equipped with abundant features such as: modeling network topology and traffic, application impact assessment, and server capacity planning. The features of modeling network topology and traffic are ideal for network engineers to experiment different kinds of scenarios before implementation of any networks, which in turn could cost the organizations less on the IT budget. The application impact assessment is useful when measuring the end-to-end time of the deployed or to-be-deployed …
The Impacts Of Conflicts On Requirements Uncertainty And Project Performance, Houn-Gee Chen, James J. Jiang, Jun-Cheng Chen, J T. Shim
The Impacts Of Conflicts On Requirements Uncertainty And Project Performance, Houn-Gee Chen, James J. Jiang, Jun-Cheng Chen, J T. Shim
Journal of International Technology and Information Management
Conflict is a pervasive phenomenon that permeates information systems development and implementation. The literature has indicated that conflicts, due to their association with negative emotion, will negatively influence IS project development, even after controlling for the effects of conflict management and resolution; however, the negative emotional characteristic of conflict alone has a limited explanatory power of IS project success. The purpose of this study is to provide additional insight, by including requirement uncertainty as the mediator variable, of the impacts of conflicts on project performance. Surveys were sent to Taiwan’s top 1600 companies and the results support the hypotheses. The …
Development Of An It Balanced Scorecard, Theophilus B.A. Addo, Chee W. Chow, Kamal M. Haddad
Development Of An It Balanced Scorecard, Theophilus B.A. Addo, Chee W. Chow, Kamal M. Haddad
Journal of International Technology and Information Management
There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm’s “bottom line” has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the context of overall corporate strategy and financial performance. Data for the scorecard was obtained via a survey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …
The Demand For Information Technology Knowledge And Skills: An Exploratory Investigation, Stuart D. Galup, Ronald Dattero, Jim J. Quan
The Demand For Information Technology Knowledge And Skills: An Exploratory Investigation, Stuart D. Galup, Ronald Dattero, Jim J. Quan
Journal of International Technology and Information Management
Organizations are always in search of appropriate information technology knowledge and skills to carry out normal business operations. Such demand is directly impacted by the overall economic conditions. During stressful economic times, managers, facing tough budgetary pressure, are forced to examine more thoroughly what knowledge and skills are needed to survive. This paper investigates the desired information technology knowledge and skills that employers are searching for in these turbulent times. We examine the content of job advertisements for information technology professionals placed in an online job placement website over a 2 year period, 2001-2002.
An Examination Of The Relationship Between Digital Divide And Economic Freedom: An International Perspective, Ravi Nath, N.R. Vasudeva Murthy
An Examination Of The Relationship Between Digital Divide And Economic Freedom: An International Perspective, Ravi Nath, N.R. Vasudeva Murthy
Journal of International Information Management
Due to various economic, political and social reasons, the Internet usage remains relatively Iom> in many countries around the world. The difference in access to new information technologies and the Internet among countries, is known as the "digital divide." This is a significant economic phenomenon that warrants the attention of analysts and policy makers. Furthermore, since information technologies and the Internet have proven to be key drivers for economic growth and global trade, many nations are in danger of being marginalized. This paper examines the relationship between economic freedom as indicated by the Economic Freedom Index (EFI), proposed by Beach …
The Development Of A Business Rules Engine: A Condition-Action Rule Algorithm For Finite Static Lists, Terri D. Giddens, Kevin E. Gaasch
The Development Of A Business Rules Engine: A Condition-Action Rule Algorithm For Finite Static Lists, Terri D. Giddens, Kevin E. Gaasch
Journal of International Information Management
An on-going theme in Information Systems research is the methods by which business rules are gathered and implemented. Additionally, many efforts have been made to develop reusable algorithms for processing business rules to reduce system development, testing, and maintenance time. The objective of this paper is to present a reusable algorithm for condition-action rules that are applied to finite static lists. More importantly, the algorithm is generalized for complex rules that are complicated by differences in user authorizations and other dependencies.
Perceptions Of Unsolicited Electronic Mail Or Spam, Jack T. Marchewka, Chang Liu, Charles G. Peterson
Perceptions Of Unsolicited Electronic Mail Or Spam, Jack T. Marchewka, Chang Liu, Charles G. Peterson
Journal of International Information Management
The proliferation of unsolicited electronic mail or spam is becoming a global concern for many organizations. This paper explores perceptions of unsolicited email, its impact on personal productivity, the question of whether spam is an invasion of privacy, the perceived need to control spam, and the effectiveness of unsolicited email. The results clearly show that while the respondents find spam annoying, they spend very little time in dealing with it. Although the respondents express the need to control spam, they do not believe that governmental control is the solution, but rather that Internet Service Providers and organizations should take the …
Salaries Of Information Technology Managers; A Trend Analysis, Kai S. Koong, Lui C. Liu, Richard Fowler
Salaries Of Information Technology Managers; A Trend Analysis, Kai S. Koong, Lui C. Liu, Richard Fowler
Journal of International Information Management
During the economic boom of the last decade, companies and organizations have to offer lucrative salaries and a wide variety of incentive programs to attract and to retain highly skilled IT workers. While it is true that the economic downturn has affected the dramatic rise in salary trends, determining the worth of an employee as measured by wages will always remain a critical management issue. History has shown that irrespective of economic conditions, salaries will continue to rise. As the economy recovers and given the projected mass exodus of governmental information technology workers in the coming years, managers will need …
The Virtual Organizing Process—A Critical Tool For Enterprise Competitiveness In The Information Era, Wu F, Chu Lk, Li Hz, Han Xm, Sculli D
The Virtual Organizing Process—A Critical Tool For Enterprise Competitiveness In The Information Era, Wu F, Chu Lk, Li Hz, Han Xm, Sculli D
Journal of International Information Management
The term virtual enterprise has generated considerable confusion because of its rather liberal interpretation. This paper argues that the successful establishment of a virtual enterprise is mainly dependent on the virtual organizing processes of an enterprise's strategies ( VOPES), rather than on the actual manifested transformation of the whole into a single virtual organization. A three-dimensional dynamic framework for VOPES is presented, with the aim of providing a coherent model for positioning the various virtual organizing strategies, and at the same time giving VOPES dynamic tendencies towards market negotiation, co-operation, co-ordination and collaboration. To achieve a competitive advantage, the top …
A Study Of .Net Framework, Sml Wev Services And Supply Chain Management, Huei Lee, Vance Etnyre, Kuo Lane Chen
A Study Of .Net Framework, Sml Wev Services And Supply Chain Management, Huei Lee, Vance Etnyre, Kuo Lane Chen
Journal of International Information Management
The. primary purpose of this paper is to explore Microsoft's platform - .Net, Web services, and XML for supply chain management. The following topics are studied: 1) The development of scripting languages for a supply chain management application; 2) The use of XML to enhance compatibility of the scripted applications; and 3) The implementation issues of Microsoft .Net platform. To answer the research questions, a technique similar to content analysis is used in this study. Seventeen case studies regarding the implementation of the .Net Web Services are examined.
Electronic Data Interchange: If A Perspective From Taiwan, Mary C. Jones, Ronald L. Berry, Catherina Yi-Fang Ku
Electronic Data Interchange: If A Perspective From Taiwan, Mary C. Jones, Ronald L. Berry, Catherina Yi-Fang Ku
Journal of International Information Management
This study presents findings about perceptions and use of Electronic Data Interchange (EDI) in Taiwan. It was undertaken to help build a framework within which to better understand EDI in a global setting. Findings indicate that there are differences and similarities between perceptions and use of EDI in Taiwan and what we know about EDI use in Western cultures. Possible explanations are offered for these findings. Several research questions arise out of the findings that can guide future research about EDI in a variety of cultures, and sets of propositions for each research question are suggested.
V/Hat Have Happened To Export Intermediaries?, Lee Li
V/Hat Have Happened To Export Intermediaries?, Lee Li
Journal of International Information Management
The Internet has changed significantly business operation across national borders. However, existing literature about its impacts on export channels remains limited. This inductive study explored the Internet's impacts on the relations between 13 Chinese manufacturers and their export intermediaries in Canada. Findings from this study suggest that export intermediaries that provide financing and credit, intensive after-sales services, and important distribution infrastructure survive the Internet while those that offer traditional market-sensing and customer-linking services can hardly survive the Internet.
Vendor And Professional Certification Where Is It Headed?, Garry L. White, James R. Cook
Vendor And Professional Certification Where Is It Headed?, Garry L. White, James R. Cook
Journal of International Information Management
Trade journals and magazines define three categories of computer certification: "professional, " industry, " and "vendor. " The purpose of this study was to compare Information Systems IS) professionals' value of professional and vendor certification types in relation to technical and management positions in IS. It appears that IS professionals value both certification types equally when not considering job position. Findings suggest technical and managerial IS professionals value the two types of certifications differently when job position is considered. Future research is warranted to determine why the respondents considered these two certifications differently for both technical (programmers and analysts) and …
An Empirical Model Of Price And Quality Effects Of E-Commerce, Scott E. Sampson, Kendall Hulet
An Empirical Model Of Price And Quality Effects Of E-Commerce, Scott E. Sampson, Kendall Hulet
Journal of International Information Management
During the e-Commerce boom of the late 1990s it was predicted that the Internet would have a significant impact on prices of various goods and services. Whether the net impact would he p ositive or negative was harder to forecast, there being opposing effects. We develop a model that describes some of those effects, including information asymmetry, search costs, price dispersion, trust premiums, and convenience premiums. The model is discussed, and a major portion is statistically tested with empirical data. As an exploratory gesture, the model is extended to consider product quality effects of online shopping. The final section concludes …
Supplier Selection Problem: Methodology Literature Review, M. Khurrum S. Bhutta
Supplier Selection Problem: Methodology Literature Review, M. Khurrum S. Bhutta
Journal of International Information Management
Supplier selection and evaluation has attracted serious research attention at both the academic and the practitioner levels. In this paper, an attempt is made to review the status of methodology literature in supplier selection. A total of 154 papers from 68 refereed journals were selected and reviewed. This paper provides insights to the literature by considering the breakdown of journals that have published research in this area, by classifying the literature into various categories and considering the various methods/techniques suggested in the literature. Eased on the review, avenues for further research are also discussed.
Seleclting Middleware For N-Tier Applications, Thomas Sandman, Timothy Riley
Seleclting Middleware For N-Tier Applications, Thomas Sandman, Timothy Riley
Journal of International Information Management
This paper describes middleware for n-tier architecture, describes how this middleware is meeting the unique demands of Internet applications and e-commerce, and suggests selection guidelines to assist business managers in choosing appropriate types of middleware for n-tier systems that will meet their internet needs. Different types of middleware provide the functionality for addressing many distinct and disparate problems arising from the distributed processing associated with n-tier systems. This paper associates the type of middleware with the nature of the system being developed.