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Full-Text Articles in Management Information Systems
Knowledge Management: The Role Of Epss, Denise Johnson Mcmanus, Charles A. Snyder
Knowledge Management: The Role Of Epss, Denise Johnson Mcmanus, Charles A. Snyder
Journal of International Information Management
Knowledge Management (KM) has become a key business strategy. KM involves the systematic mapping, harvesting, storing, sharing, maintaining, and refreshing knowledge from many sources. An Electronic Performance Support System (EPSS) can perform an essential role of encapsulating and delivering knowledge at the time needed. Expanding globalization and reliance on distributed knowledge means that the EPSS delivered via networks should have a high priority. We present an argument to show the linkage between components of a KM system and EPSS. The approach involves the creation of software that is designed to assist decisionmakers and performers while they accomplish organizational processes.
All Integrated Model For Improving Security Management In The E-Commerce Environment, Hossein Bidgoli
All Integrated Model For Improving Security Management In The E-Commerce Environment, Hossein Bidgoli
Journal of International Information Management
Security issues and threats in the e-commerce environment are varied and can be caused intentionally and unintentionally by insiders and outsiders. Many experts believe that insiders create the majority of the security threats and issues. Security issues and threats related to ecommerce environment can be categorized as controllable, partially controllable and uncontrollable. This article presents an integrated model that identifies various security issues and threats in the e-commerce environment and then offers a comprehensive e-commerce security plan. The integrated model includes six steps: identification of basic e-commerce security safeguards, identification of e-commerce general security threats, identification of intentional e-commerce threats, …
Software Project Process Management Maturity And Project Performance: An Examination Of Taiwan's Software Companies, Melody Wu, Hsin-Ginn Hwang, Houn-Gee Chen, James J. Jiang
Software Project Process Management Maturity And Project Performance: An Examination Of Taiwan's Software Companies, Melody Wu, Hsin-Ginn Hwang, Houn-Gee Chen, James J. Jiang
Journal of International Information Management
Researchers and practitioners argue that an inadequate software development process is one critical factor accounting for high project failure rates. a result, the Capability Maturity Model (CMM) was introduced by the Software Engineering Institute as a guideline for advancing project maturity and improving the odds of project success. To investigate the effectiveness of applying the principles of the CMM, a survey was conducted of 196 Information System managers in Taiwan. The results indicate that a more mature software development process reduces the extent of certain risks experienced during the project development and enables better project performance. Managerial implications regarding the …
Death Of An Expert System: A Case Study Of Success And Failure, Richard G. Vedder, Thomas P. Van Dyke, Victor R. Prybutok
Death Of An Expert System: A Case Study Of Success And Failure, Richard G. Vedder, Thomas P. Van Dyke, Victor R. Prybutok
Journal of International Information Management
A decision team composed of managers and staff experts at Mary Kay Cosmetics develops packaging for new and revised products as well as sets their prices. However, the potential for costly errors in the decision-making process motivated this group to pursue development of an expert system (ES) to assist with the problem. The ES performed so well that it changed the organization's behavior—the group ceased to meet for the purpose of developing the packaging but instead gathered just to confirm and approve the expert system's solution. Despite the clear benefits associated with using an ES approach, the group stopped using …
Benefits From It Support In Networked Value Shops, Petter Gottschalk
Benefits From It Support In Networked Value Shops, Petter Gottschalk
Journal of International Information Management
For a long time, the value chain was the only value configuration known to managers. Recently, two alternative value configurations have been identified: value shop and value network. Law firms are typical value shops. This research investigated benefits perceived from the use of the network among Eurojuris law firms in Norway. Benefit concepts were derived from value shop activities, knowledge categories and knowledge levels. A survey was conducted, and survey results indicate that lawyers in the value shop activities of problem solving, choice, control and evaluation perceive benefits when they get access to knowledge at an advanced level.
An Examination Of Web-Based Application Development Skills By Industry Professionals: A Pilot Study, Kenneth Sousa, Shaw K. Chen, Maling Ebrahimpour, Kenneth Fougere
An Examination Of Web-Based Application Development Skills By Industry Professionals: A Pilot Study, Kenneth Sousa, Shaw K. Chen, Maling Ebrahimpour, Kenneth Fougere
Journal of International Information Management
The development of web-based, electronic commerce software has grown significantly in recent years. These software development applications have challenged information technology departments in business organizations to implement mission critical, strategic applications for their organization. That in turn creates a significant demand for the technology personnel to support the development process. This research conducts a pilot survey of industry professionals to determine the necessary skills and training required of an undergraduate computer information systems professional seeking an entry-level position in a web-based application development environment. Respondents were asked to provide their opinion relating to the market importance and student competency for …
Analysis Of Factors Affecting E-Supply Chain Performances, Frederica Cucchiella, Luciano Fratoocchi, Pacifico Marcello Pelagagge, Frederica Scacchia
Analysis Of Factors Affecting E-Supply Chain Performances, Frederica Cucchiella, Luciano Fratoocchi, Pacifico Marcello Pelagagge, Frederica Scacchia
Journal of International Information Management
The relevance of supply chain (SC) behaviour is continuously increasing, especially with respect to companies adopting e-commerce strategies. Although the huge number of works on this topic, an integrated approach to design and implement effective electronic supply chain (e-SC) - that is supply chain (SC) in which business actors are connected via Internet technologies - is still not available. In order to contribute towards the definition of an integrated and comprehensive framework for e-SC analysis and design, in this paper factors affecting e-SC performances are investigated, including organization, management and control.
Analyzing Behavior Patterns Of Internet Consumers Through Database Integration, Sally Rao, Jeretta Horn Nord, G. Daryl Nord
Analyzing Behavior Patterns Of Internet Consumers Through Database Integration, Sally Rao, Jeretta Horn Nord, G. Daryl Nord
Journal of International Information Management
A question facing contemporary entrepreneurs is: How can Electronic Commerce be used to exploit business opportunities now available through highly efficient electronic markets? This study aims to answer that question. Although the Internet is increasingly being adopted to market products and services, little academic attention has been paid to its linkages with database technology. This research used focus groups and convergent interviews to develop a framework illustrating how firms use the Internet and database technology for strategic advantage. Results revealed that integration of Internet and database marketing enhances the effectiveness of EC's potential, offering such benefits as increased accuracy and …
Does The Internet Improve Business? An Empirical Inquiry Into The Perceived Strategic Value And Contribution Of The Internet, Chang E. Koh, Hyonsong Chong
Does The Internet Improve Business? An Empirical Inquiry Into The Perceived Strategic Value And Contribution Of The Internet, Chang E. Koh, Hyonsong Chong
Journal of International Information Management
The Internet has become an indispensable tool for business. While it is generally presumed that the Internet can provide a competitive edge over competition, no substantive empirical evidence linking the Internet to organizational performance has been presented. This study empirically tests the connection between the use of the Internet and the perceived strategic importance of the Internet and its contribution to business using LISREL confirmatory factor analysis. The findings of this study suggest that management's strategic emphasis on the Internet affect the diffusion of Internet technology in an organization and these two factors collectively improve business performance.
Using The Sayre Model To Analyze Internet Privacy, Richard V. Mccarthy, Jay E. Aronson
Using The Sayre Model To Analyze Internet Privacy, Richard V. Mccarthy, Jay E. Aronson
Journal of International Information Management
The Internet continues to evolve as a transportal of electronic commerce. It has penetrated into every facet of organizational life, from the ordering of commodity goods to providing a means to speed the recording and payment of federal income taxes. Internet usage continues to expand rapidly, surfacing issues in its wake that must be managed in order for it to ensure that it is viable as a long-term strategic tool for government and industry. To bridge the legal gap that has emerged as a result of the dynamic growth of the Internet, the United States Congress has acted to begin …
Implementing Enterprise Resource Planning Systems: A Study Of Benefits And Concerns, Y Helio Yang, Nikhil Varaiya, Sherry A. Irwin
Implementing Enterprise Resource Planning Systems: A Study Of Benefits And Concerns, Y Helio Yang, Nikhil Varaiya, Sherry A. Irwin
Journal of International Information Management
In the 1990's information technology and business process re-engtneermg have combined to provide organizations a competitive advantage. Enterprise Resource Planning (ERP) systems were particularly considered examples representing such development. This paper reports the results of a survey on ERF implementation to explore its benefits and concerns. Our results show companies can expect more intrafirm benefits, such as reduced inventory, improved quality, and shortened cycle time, than interfirm benefits from current ERP technology. Existing ERP technology is not yet capable of handling the complexity of the whole supply chain. More supplier relationship management functionalities need to be integrated. Our results also …
Community Banking In The E-Business Era, Peter Southard, Keng Siau
Community Banking In The E-Business Era, Peter Southard, Keng Siau
Journal of International Information Management
This paper reviews how existing and potential uses of Internet technology can generate a competitive advantage for rural community banks. To do so, it offers a framework for analyzing Internet technology investment decisions. Organizations in this segment of the banking industry are often more removed from centers of technology and have traditionally been more conservative in their approaches to information technology (among other things). Banking Associations have developed in the U.S., such as the Independent Bankers Association, to try and help community banks coordinate marketing, legislative, and other issues that they have in common. The use of Internet technology can …
Computer-Supported Collaborative Learning Performance And Satisfaction: A Muiti-Stage Study, Ta-Tao Chuang, Michael Bernard, Shahid I. Ali
Computer-Supported Collaborative Learning Performance And Satisfaction: A Muiti-Stage Study, Ta-Tao Chuang, Michael Bernard, Shahid I. Ali
Journal of International Information Management
Research in computer-supported cooperative learning provides evidence that collaborative technology can enhance learning performance and increase affective experiences in the context of cooperative learning. Most studies, however, have examined the learning performance only during the middle and end of the process. It is not clear how information technology continuously facilitates and improves student performance and learning experience over time. By employing a multidisciplinary approach, the research presented in this article drew research findings in the fields of communication, information systems, and education to examine cooperative learning processes with a continuous, longitudinal study. Based on a descriptive model of computer-supported cooperative …
The Roles Of Computer Self-Efficacy, Outcome Expectancy, And Attribution Theory In Impacting Computer System Use, John W. Henry, Robert W. Stone
The Roles Of Computer Self-Efficacy, Outcome Expectancy, And Attribution Theory In Impacting Computer System Use, John W. Henry, Robert W. Stone
Journal of International Information Management
TJte process by which individuals accept or reject information technologies was theoretically explained in a model employing attributional relationships and computer self-ejficacy and outcome expectancy. The model was empirically tested using structural equations modeling and data collected in afield setting. The results provided partial confiirmation of the theory that attributions to ability, effort, luck, and task difficulty impact information system use mediated by computer self-ejficacy and outcome expectancy. The stable attributions of ability and task difficulty had meaningful impacts on computer self-ejficacy. Similarly, task difficulty had a meaningful impact on outcome expectancy. The unstable attributes of effort and luck demonstrated …
Analyzing And Documenting An Internet Website Using Notecards, Jay M. Lightfoot
Analyzing And Documenting An Internet Website Using Notecards, Jay M. Lightfoot
Journal of International Information Management
Corporate websites are an important component in the world-wide web. The traditional way of creating these websites leads to a variety of structural problems that reduce the effectiveness of the websites. These problems are difficult to locate and correct using the ad hoc analysis methods that currently exist. This paper introduces a new technique to analyze and document websites. The technique uses the NoteCards hypertext environment to build a visual model of the website. The model is semantically rich, dynamically extensible, and allows interactive update. The result of using this technique is a website that is easier to use, easier …
Female Entrepreneur Underperformance: A Puzzle For The Information Age, Sherry Robinson, John Watson
Female Entrepreneur Underperformance: A Puzzle For The Information Age, Sherry Robinson, John Watson
Journal of International Information Management
Women entrepreneurs are a significant and fast-growing force in small business, yet many studies have concluded that their businesses underperfomi men's in terms of sales and size. As both women entrepreneurs and e-commerce become increasingly important parts of the Information Age economy, it is essential to determine if there are differences in success between women- and men-owned businesses, and how those differences, if any, relate to e-commerce. This paper examines the apparent underperformance of women-owned businesses and proposes a number of hypotheses for future research.
Students' Perceptions Of A Course Dedicated Website A Regression Analysis To Predict Its Use, Malini Krishnamurthi
Students' Perceptions Of A Course Dedicated Website A Regression Analysis To Predict Its Use, Malini Krishnamurthi
Journal of International Information Management
There has been an unprecedented surge in the number of web related tools used for course delivery. This paper examined the reasons for students to go to course dedicated websites and the impact these sites have on classroom attendance. An empirical assessment shows that course dedicated websites enhance learning and do not tempt students to turn away from the classroom. A software program called Zlocker which gives students and teachers an opportunity to share a locker in cyberspace was incorporated in the courses that were examined in this study.
A Computer-Based Application For Core Course Outcomes Assessment And Program Continuous Improvement Using An Integrative Business Plan — An Empirical Evaluation, Donald Drost, John Chaney
A Computer-Based Application For Core Course Outcomes Assessment And Program Continuous Improvement Using An Integrative Business Plan — An Empirical Evaluation, Donald Drost, John Chaney
Journal of International Information Management
Outcomes assessment and continuous program improvement has become an increasingly important topic in higher education. ASCSB and governmental bodies often require this type of self-analysis. This paper presents and examines a model of business common core course assessment and improvement using an integrated business plan in the upper division strategic management capstone course. An emphasis is placed demonstrating how computer and information technology is used for instruction and as a means for outcomes assessment. Also, an evaluation of empirical data developed over a one-year period is presented. The manuscript also reflects on some of the problems and issues engendered by …
Taking Payments Online: A Framework For Selection, Binshan Lin, Charlotte Jones
Taking Payments Online: A Framework For Selection, Binshan Lin, Charlotte Jones
Journal of International Information Management
Electronic bill presentment and payment (EBPP) is usually viewed as a "killer application" in e-commerce, which will fundamentally change the way customers receive and pay their bills. While many models exist, there is a dearth of information for determining which model would best fit customer characteristics and needs. This paper examines primary models, customer requirements, bill characteristics, and customer types to develop an exploratory framework for determviing which EBPP model a bill-generating firm should employ.
Enhancing Organizational Performance Via Electronic Customer Relationship Management, Santosh S. Venkatraman
Enhancing Organizational Performance Via Electronic Customer Relationship Management, Santosh S. Venkatraman
Journal of International Information Management
An Electronic Customer Relationship Management system or eCRM helps organizations shift from mass marketing of goods and services to customized marketing of personalized offers. As consumers are constantly getting more technologically savvy and sophisticated, eCRM systems allow businesses to tune-in to their customers' needs and design appropriate personalized marketing campaigns. They not only allow more intelligent customer interactions and responses, but also do it in a cost effective manner. The primary purpose of this paper is to explain the eCRM concept and describe the major organizational benefits of eCRM.
Managerial Information, The Basics, Floyd J. Brock, Gurpreet S. Dhillon
Managerial Information, The Basics, Floyd J. Brock, Gurpreet S. Dhillon
Journal of International Information Management
A problem exists in the defitiition of information, particularly in its application in management. The problem emerges from the inability of academics and practitioners alike to differentiate adequately between data and information. Our failure to comprehend the concept of information casts doubt on the efficacy of analyses and development of information systems. As evidenced in the literature and surveys, this paper presents a collection of differing emphases in definitions of information. It then sifts for the basics and proposes a definition of managerial information.
New Concepts In Password Management, S. E. Kruck, John R. Sciandra, Karen A. Forcht
New Concepts In Password Management, S. E. Kruck, John R. Sciandra, Karen A. Forcht
Journal of International Information Management
Passwords have been used for many years in the security of computer systems. The password mechanism has not changed in recent years and has several inherent security problems. This paper examines several password problems including sniffers, dictionary and brute force attacks. A specific Department of Defense incident is cited to illustrate a method to thwart sniffers followed by several suggestions intended to increase the security of the password process.
A Value-Oriented Model In Technology For Business Personnel, Mabel T. Kung, Dag Naslund
A Value-Oriented Model In Technology For Business Personnel, Mabel T. Kung, Dag Naslund
Journal of International Information Management
In this paper a process-based framework is presented for end-user development of software applications. The paper discusses the changes of the education of systems for general users to design their own systems. Guidelines and people issues identify ways to help traditional users in developing systems computing to be successful.
Decision Support System And Design For Reverse Logistics, Bajis Dodin, Mohsen Elhafsi
Decision Support System And Design For Reverse Logistics, Bajis Dodin, Mohsen Elhafsi
Journal of International Information Management
This paper studies the relative positions of some selected elements in relations to flexibility and cost factors in information system and logistics design settings. Moreover, this study investigates the extent to which organizations can relate, today, to the importance of information technology in logistics and design for reverse logistics in their operational planning and activities. The findings show the degree of their in terest and policies for reverse logistics, and the creation of joint efforts to reduce costs and to increase flexibility.
Describing Intelligent Agent Behaviors, Walt Truszkowski, Jagannathan V. Iyengar, Fred Mills
Describing Intelligent Agent Behaviors, Walt Truszkowski, Jagannathan V. Iyengar, Fred Mills
Journal of International Information Management
The development of new intelligent agents requires an interdisciplinary approach to programming. The initial challenge is to describe the desired agent behaviors and abilities without necessarily committing the agent development project to one particular programming language. What are the appropriate linguistic and logical tools for creating a top level, unambiguous, program-independent, and consistent description of the functions and behaviors of the agent? And how can that description then be translated easily into one of a number of program languages? This article provides a case study of the application of a simple Belief, Desire, and Intention (EDI) first order logic to …
Adapting E-Business To The Undergraduate Entrepreneurship Curriculum In The New Economy: Development Of An E-Husiness Course With A Focus On Field-Based Projects, Peter H. Hackbert
Adapting E-Business To The Undergraduate Entrepreneurship Curriculum In The New Economy: Development Of An E-Husiness Course With A Focus On Field-Based Projects, Peter H. Hackbert
Journal of International Information Management
Organization creation separates entrepreneurship from other disciplines. In today's rapidly growing net economy and ever-changing entrepreneurial environment, discovering the behaviors of individuals who create new organizations, and observing the behaviors or organizational personnel who exploit new market opportunities within existing organizations are the foci of the behavioral school of entrepreneurship. Business schools that adapt curricula to examine the kinds of activities entrepreneurs perform, the information they process, with whom they must work, where, and how frequently may help describe the emerging needs of the current dynamic new economy. The following paper describes the development of an e-business entrepreneurship course with …
User Perceptions Of The Benefits Of Implementing An Erp System: A Case Study, Jaideep Motwani, Dinesh Mirchandani, Victor E. Sower
User Perceptions Of The Benefits Of Implementing An Erp System: A Case Study, Jaideep Motwani, Dinesh Mirchandani, Victor E. Sower
Journal of International Information Management
Given the large time and fitiancial commitment that an ERP project requires and the potential benefits it can offer if successfidly implemented, it is important to understand the factors that facilitate and inhibit the success ofEP,P implementation. By means of a case study of a global energy company, we first examine the factors that facilitate and inhibit the success of their ERP implementation. We draw on the theory of business process change when analyzing the implementation process. Next, we examine the perceptions non-management professional users of the ERP system (who were not members of the ERP implementation team) have of …
An Integrated Spatial Dss For Site Selection For Service Organizations In Developing Countries, Mehdi Beheshtian
An Integrated Spatial Dss For Site Selection For Service Organizations In Developing Countries, Mehdi Beheshtian
Journal of International Information Management
An Integrated Spatial Decision Support System (ISDSS) is developed for finding locations where people can access post offices with minimum travel time between their residences and the post offices and their next destinations. Location-allocation models may be used to determine sites for these transshipment nodes. Due to the nature of traffic and unstructured zoning and all other non-predictable variables, network models may not be applied to find the optimal solution. Instead a gravity model is used to find a solution, which both minimizes the number of post offices and minimizes before-and-after travel times. The result of this system is a …
A Fuzzy Expert System For Small Business Loan Processing, Vipul K. Gupta, Serkan Celtek
A Fuzzy Expert System For Small Business Loan Processing, Vipul K. Gupta, Serkan Celtek
Journal of International Information Management
In recent years, managerial applications of artificial intelligence, especially in the area of financial services, has received considerable attention. In this paper, a fiizzy logic expert system is developed for approvals of small business loans. Previous studies have used non-fuzzv expert systems. But the fuzzification of the variables used in a business loan approval decisionmaking promises more efficient results. Furthermore, another distinct feature of this paper is its focus on small business loans. CubiCalc fuzzy expert system shell is used to develop the expert system. Knowledge acquisition is made using the resources and expertise of a Small Business Development Center. …
Physical Security Models, Philosophies, And Context, Karen A. Forcht, S. E. Kruck
Physical Security Models, Philosophies, And Context, Karen A. Forcht, S. E. Kruck
Journal of International Information Management
This paper presents physical security of a computer facility within the context of a corporate environment. The context is established from several different perspectives. It first presents physical security philosophies and illustrates the philosophies via the Onion and Garlic Models. It defines a process for identifying and describing transition strategies between security levels. Once the models are defined, a Macro View of physical security is presented. This view discusses physical security goals and critical factors such as budget, monitoring and redundancy. With this context established, the Micro View is presented. Its focus is on information technology (IT) facilities that protect …