Management Information Systems Commons^™

Theorizing When User Reaction To It Implementation Is Neither Resistance Nor Acceptance, But Constructive Behavior: A Case Study Of Healthcare It Implementation, Kaveh Mohajeri

Theses and Dissertations

The prevailing discourse of “resistance vs. acceptance” in IT implementation research mostly personalizes the issue as “users” versus IT implementers (e.g., managers, CIOs, CMIOs, etc.). This kind of discourse has created an IT-implementer-centric attitude among IS scholars and practitioners. The IT-implementer-centric attitude, while embraces “acceptance” as a desirable reaction almost unconditionally, frequently holds for minimizing or more conservatively suppressing “resistance” to IT implementation. In other words, the mainstream IT implementation research, almost completely, treats “users” as passive recipients whose choices, as they face pre-developed/pre-designed/pre-rolled-out technology being implemented, can only be defined on a spectrum from “acceptance” to “resistance.” The current …

New Artifacts For The Knowledge Discovery Via Data Analytics (Kdda) Process, Yan Li

Theses and Dissertations

Recently, the interest in the business application of analytics and data science has increased significantly. The popularity of data analytics and data science comes from the clear articulation of business problem solving as an end goal. To address limitations in existing literature, this dissertation provides four novel design artifacts for Knowledge Discovery via Data Analytics (KDDA). The first artifact is a Snail Shell KDDA process model that extends existing knowledge discovery process models, but addresses many existing limitations. At the top level, the KDDA Process model highlights the iterative nature of KDDA projects and adds two new phases, namely Problem …

Limitations Of Nonfinancial Metrics Reported By Social Media Companies, Rob Weitz, Theresa Henry, David Rosenthal

Journal of International Technology and Information Management

Publicly traded companies in the U.S. are required by the Securities and Exchange Commission (SEC) to file annual and quarterly financial statements (form 10-K and form 10-Q respectively). The Management Discussion and Analysis (MD&A) section of these reports, as per SEC requirements, should include the identification and discussion of nonfinancial performance metrics that are critical to management and important to investors. This paper examines a set of common nonfinancial metrics reported by some well-known social media companies. These metrics include such quantities as number of registered users, monthly average users, and number of unique visitors. The definition and use of …

The Influence Of Digital Self-Services On Patient’S Experience In A Polyclinic Context: A Framework Construction, Gabriela Labres Mallmann, Marco Plaisier, Johan Versendaal, Pascal Ravesteyn

Journal of International Technology and Information Management

The healthcare sector has done significant investments in technology in order to improve their processes; however there is evidence showing that new technology is not optimally used in certain healthcare settings. In this paper we present a framework to analyse how digital self- service (DSS) can optimize processes and improve patient experience in a polyclinic context. The framework consists of five digital self-service types and seven patient's experience factors, both taken from literature and validated for experts. The framework aims to show the influence of DSS in patient’s experience. The results show a positive impact of self-service diagnosis, treatment and …

Using Document Indexers For Faceted Search In Dataspaces, Hsun-Ming Lee, Jaymeen Shah, Ju Long

Journal of International Technology and Information Management

Efficient information retrieval is essential to enrich user experience when searching for documents in dataspaces. With the continued growth in the volume and complexity of documents, the efficient information retrieval for searches has become increasingly challenging. To improve users’ search experience, faceted search combines direct keyword search methods with faceted browsing using a predefined set of categories (facets). This paper studies a faceted search approach that integrates dynamic facets generation with search. To further enhance the faceted search, alternative indexers based on pre-defined ontology for data repositories within dataspaces are evaluated in terms of execution time and data size. Experimental …

Owner-Manager Separation And The Structure Of It Governance In Small Business, Jeffrey S. Saffer

Walden Dissertations and Doctoral Studies

Small business owners and small business managers tend to favor different information technology (IT) governance structures. Such differences can lead to ineffective management and control of IT in small businesses. The purpose of this correlational study was to examine the extent and nature of the association between owner-manager separation in small businesses and the structure of IT governance in the businesses. Agency theory formed the theoretical framework of this study. Data were collected using a web-based survey and randomly sampled 3,697 small business owners and managers located in New Jersey and Pennsylvania. Chi-square statistics indicated no significant association between owner-manager …

Computer Security In The Introductory Business Information Systems Course: A Follow-Up Study Of Textbook Coverage, Kenneth J. Sousa, Laurie E. Macdonald, Kenneth T. Fougere

Information Systems and Analytics Department Faculty Journal Articles

The authors conducted a study of MIS textbooks as a follow-up to a study completed in 2005 and found, as in the earlier study, that computer security receives limited depth of coverage in the textbooks. Textbooks continue to publish a variety of topics and issues relating to technology security. A comparison of the results of the previous and current research studies clearly indicate there is additional coverage. This increase illustrates the importance of security topics and issues for students completing an introductory information systems course. The research they conducted also suggests that MIS faculty need to provide additional material to …

The Impact Of Software Testing Governance Choices, Xihui Zhang, Colin Onita, Jasbir Dhaliwal

Faculty Publications

Software testing is becoming a critical component of software development, especially because of the proliferation of complex, interconnected, and real-time business applications. As a result, information technology (IT) managers are struggling with pragmatic governance mechanisms for integrating testing with development.Governance issues pertaining to how software testing is organized at strategic, tactical, and operational levels,however, have not received adequate attention in the literature. This study explores the impact of three specificgovernance mechanisms, including the existence of a distinct corporate testing unit, developers and testersreporting to different executives, and the existence of one-to-one matching between developers and testers,on the organizational integration of …

A Federated Architecture For Heuristics Packet Filtering In Cloud Networks, Ibrahim M. Waziri Jr

College of Graduate Studies: Theses & Dissertations

The rapid expansion in networking has provided tremendous opportunities to access an unparalleled amount of information. Everyone connects to a network to gain access and to share this information. However when someone connects to a public network, his private network and information becomes vulnerable to hackers and all kinds of security threats. Today, all networks needs to be secured, and one of the best security policies is firewall implementation.

Firewalls can be hardware or cloud based. Hardware based firewalls offer the advantage of faster response time, whereas cloud based firewalls are more flexible. In reality the best form of firewall …

Two Stage Procurement Processes With Competitive Suppliers And Uncertain Supplier Quality, Yue Jin, Jennifer K. Ryan, Walter Yund

Department of Supply Chain Management and Analytics: Faculty Publications

This paper considers a sourcing problem faced by a manufacturer who outsources the manufacturing of a product to one of several competing suppliers, whose cost and quality capabilities are unknown. We consider a two-stage sourcing process in which the first stage is the qualification stage, while the second stage is the supplier selection stage. In the first stage, the manufacturer exerts effort to learn about the quality level of each of the suppliers and then must determine the set of qualified suppliers, subject to some tolerance for error. In the second stage, the manufacturer runs a price-only procurement auction, in …

Uncovering The Nuances Of Referral Hiring: How Referrer Characteristics Affect Referral Hires’ Performance And Likelihood Of Voluntary Turnover, Jenna R. Pieper

Department of Management: Faculty Publications

The literature on employee referral hiring gives little attention to referrers. Synthesizing two theories in the literature (the better match and social enrichment accounts), through the lens of social resources theory, I provide a conceptual and empirical breakdown of the effects of referrer quality (referrer performance at hire and referrer tenure at hire) and post-hire accessibility (referrer employment and referrer-referral hire job congruence) on referral hire performance and likelihood of voluntary turnover. I tested my hypotheses with longitudinal data from 386 referrer-referral hire pairs at the same job level in a U.S. call center over a 2-year period. Across analyses …

Using Measures Of Risk Perception To Predict Information Security Behavior: Insights From Electroencephalography (Eeg), Anthony Vance, Bonnie Anderson, C. Brock Kirwan, David Eargle

Faculty Publications

Users' perceptions of risks have important implications for information security, as the actions of individual users can compromise entire systems. Therefore, there is a critical need to understand how users perceive and respond to information security risks. Previous research on perceptions of information security risk has chiefly relied on self-reported measures. Although these studies are valuable, risk perceptions are often associated with feelings—such as fear or doubt—that are difficult to measure accurately using survey instruments. Additionally, it is unclear how these self-reported measures map to actual security behavior. This paper contributes by demonstrating that risk-taking behavior is effectively predicted using …

Users Aren’T (Necessarily) Lazy: Using Neurois To Explain Habituation To Security Warnings, Bonnie Brinton Anderson, Anthony Vance, Brock Kirwan, David Eargle, Seth Howard

Faculty Publications

Warning messages are one of the last lines of defense in information security, and are fundamental to users’ security interactions with technology. Unfortunately, research shows that users routinely ignore security warnings. A key contributor to this disregard is habituation, the diminishing of attention through frequent exposure. However, previous research has examined habituation indirectly by observing its influence on security behavior, rather than measuring habituation itself.

We contribute by using functional magnetic resonance imaging (fMRI) to directly observe habituation as it occurs in the brain. Our results show that with repeated exposure to warnings, neural activity in the visual processing centers …

You Said What? Assessing The Impact Of Collaboration Technologies And Message Characteristics Using Physiological Measures, Taylor M. Wells, Alan R. Dennis

Faculty Publications

Collaboration technologies often are effective but sometimes they can distort messages, especially in emotional communication. We propose and test a theoretical model to explain how different technologies and message characteristics influence the emotional responses of recipients and how recipients evaluate the emotional content of the messages. Two collaboration technologies—email and voicemail—were examined because they differ in richness and naturalness. As some individuals are more capable in interpreting and understanding emotion, we also examined the role of emotional intelligence. The results show that a message sent via email was likely to trigger a different immediate psychophysiological emotional response and be evaluated …

I’M Proud Of It: Consumer Technology Appropriation And Psychological Ownership, Colleen P. Kirk, Scott D. Swain, James E. Gaskin

Faculty Publications

In this conceptual paper, using the lens of self-design we examine the relationship between consumer technology appropriation and psychological ownership, suggesting that pride plays a key and multi-faceted role. Resolving discrepancies in the literature, we propose that authentic pride operates as an antecedent of psychological ownership, while hubristic pride strengthens the effect of psychological ownership on outcomes such as economic valuation and word-of-mouth. We further enrich the conceptualization by considering the moderating effects of the technology consumption context (public versus private) as well as consumers’ perceptions of situation strength (strong versus weak behavioral constraints).

The Effects Of Social Networking Site (Sns) Use On College Students’ Friendship And Well-Being, Jin-Liang Wang, Linda A. Jackson, James Gaskin, Hai-Zhen Wang

Faculty Publications

The present study was conducted with two goals in mind: (1) to examine the influence of using different types of SNS use on users’ well-being, and (2) to examine the mediating roles of online self-disclosure and friendship quality in the relationship between types of SNS use and well-being. Participants were from two large 4-year undergraduate universities in Southwestern China. The study was conducted during Spring semester, 2013, using advertisements that described the nature of the research and indicated that compensation for participation was U10 (about $1.5 U.S.). Of the 402 students approached, 337 completed the survey (i.e., response rate was …

Mini-Track Introduction: Information Economics, Competition, Regulation, Law And Society, Eric K. Clemons, Robert John Kauffman, Thomas A. Weber

Research Collection School Of Computing and Information Systems

This mini-track is informed by the most modern thinking in information economics and competitive strategy, and includes many interdisciplinary applications of IS and technology.

How Can Substitution And Complementarity Effects Be Leveraged For Broadband Internet Services Strategy?, Gwangjae Jung, Young Soo Kim, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

With growth in mobile Internet services, the relationship between mobile and fixed broadband has become an issue in telecom firm strategy. Previous research focused on aggregate penetration for mobile and fixed broadband services. Our research analyzes the economic relationship between mobile and fixed broadband services at the household level, as a basis for how senior managers should rethink their strategy approach. Using data on broadband services subscriptions, we examine how changes that occur for mobile broadband services bandwidth (MBB) affect changes in fixed broadband bandwidth (FBB) services subscriptions, inclusive of new subscriptions - and vice versa. We explore the different …

A Picture Is Worth A Thousand Words: Source Credibility Theory Applied To Logo And Website Design For Heightened Credibility And Consumer Trust, Paul Benjamin Lowry, David W. Wilson, William L. Haig

Faculty Publications

Websites are often the first or only interaction a consumer has with a firm in modern commerce. Because consumers tend to make decisions within the first few seconds of online interaction, the first impression given to users can greatly determine a website’s success. Leveraging Source Credibility Theory (SCT), we present a strategy for building credibility derived from a user’s initial impressions of a website, in online environments. We demonstrate that logos designed to communicate traits of credibility (i.e., expertise and trustworthiness) can trigger positive credibility judgments about the firm’s website, and that this increase in perceived credibility results in greater …

The Effects Of Team Flow On Performance: A Video Game Experiment, Mark Keith, Greg Anderson, Doug Dean, James Gaskin

Faculty Publications

Research on effective team work has traditionally explained team performance as a result of team cohesion and goal commitment. Team cohesion was originally defined as the general level of attraction the team members had to all others in their group. This social relations-based concept of team cohesion is generally a strong indicator of team performance. However, more recent research has stressed the importance of incorporating the team members’ mutual level of commitment to the team task as another sub-dimension of cohesion. When including task commitment, team cohesion is a somewhat weaker predictor of team performance (Beal et al., 2003). To …

Exploring Configurations Of Affordances: The Case Of Software Development, Aron Lindberg, James Gaskin, Nicholas Berente, Kalle Lyytinen

Faculty Publications

Affordances have been increasingly used in the information systems literature to account for the usage and effects of information technology. However, a review of the literature shows that the construct has remained nebulously defined, rarely used in anything but singular forms and with little consideration of context. This has resulted in a lack of cumulative research on affordances. We propose that affordances need to be considered not only individually, but also as configurations of multiple affordances. Through a sociomaterial sequence analysis of two software development teams – one waterfall and one agile - we build a framework for the study …

Improving Password Cybersecurity Through Inexpensive And Minimally Invasive Means: Detecting And Deterring Password Reuse Through Keystroke-Dynamics Monitoring And Just-In-Time Fear Appeals, Jeffrey L. Jenkins, Mark Grimes, Jeffrey Gainer Proudfoot, Paul Benjamin Lowry

Faculty Publications

Password reuse – using the same password for multiple accounts – is a prevalent phenomenon that can make even the most secure systems vulnerable. When passwords are reused across multiple systems, hackers may compromise accounts by stealing passwords from lowsecurity sites to access sites with higher security. Password reuse can be particularly threatening to users in developing countries in which cybersecurity training is limited, law enforcement of cybersecurity is non-existent, or in which programs to secure cyberspace are limited. This article proposes a two-pronged solution for reducing password reuse through detection and mitigation. First, based on the theories of routine, …

Stories From The Workplace: Using Mini-Modules Online To Increase Student Motivation And Learning, Jon Balzotti, Janet Roberts

Faculty Publications

In this article, we describe the incorporation of video modules into three professional communication classrooms. These modules were designed to give both teachers and students access to professional practitioners and their views about the changing role of communication in the 21st century workplace. We incorporated these modules into professional communication courses (junior/senior level technical communication course) and courses in the disciplines (freshman and senior engineering design courses). The article discusses how content designed to simulate the language conventions of friendly conversation can impact student motivation and foster greater participation in the professional communication classroom.