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Management Information Systems Commons™

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2013

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Articles 121 - 129 of 129

Full-Text Articles in Management Information Systems

Technology Investment Decision-Making Under Uncertainty: The Case Of Mobile Payment Systems, Robert J. Kauffman, Jun Liu, Dan Ma Jan 2013

Technology Investment Decision-Making Under Uncertainty: The Case Of Mobile Payment Systems, Robert J. Kauffman, Jun Liu, Dan Ma

Research Collection School Of Computing and Information Systems

The recent launch of Google Wallet has brought the issue of technology solutions in mobile payments (m-payments) to the forefront. In deciding whether and when to adopt m-payments, senior managers in banks are concerned about uncertainties regarding future market conditions, technology standards, and consumer and merchant responses, especially their willingness to adopt. This study applies economic theory and modeling for decision-making under uncertainty to bank investments in m-payment systems technology. We assess the projected benefits and costs of investment as a continuous-time stochastic process to determine optimal investment timing. We find that the value of waiting to adopt jumps when …

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Analyzing The Impact Of Cloud Services Brokers On Cloud Computing Markets, Richard D. Shang, Jianhui Huang, Yinping Yang, Robert J. Kauffman Jan 2013

Analyzing The Impact Of Cloud Services Brokers On Cloud Computing Markets, Richard D. Shang, Jianhui Huang, Yinping Yang, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

This research offers a theoretical model of brokered services and provides an analysis of their impact on the cloud computing market with risk preference-based stratification of client segments. The model structures the decision problem that clients face when they choose among spot, reserved and brokered services. Although all the three types of services do not indemnify the cloud services client against other kinds of service outages, due to changes in market demand, service interruptions occur most frequently in the spot market, and are lower when brokered services are offered, and no risk of inter-ruption is involved in reserved services. Based …

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Breaking Out Of The Design Science Box: High-Value Impact Through Multidisciplinary Design Science Programs Of Research, Jay F. Nunamaker Jr., Nathan W. Twyman, Justin Scott Giboney Jan 2013

Breaking Out Of The Design Science Box: High-Value Impact Through Multidisciplinary Design Science Programs Of Research, Jay F. Nunamaker Jr., Nathan W. Twyman, Justin Scott Giboney

Faculty Publications

Conducting research that will make an impact is a difficult challenge for any research discipline. Information Systems is no exception, and there is much discussion on how to increase the level of real-world impact of our research. This paper details a framework for generating high-impact research through a DSR-driven program of research. The framework rests on the propositions that as opposed to individual or ad-hoc team-driven approaches, increased impact is more likely to be realized by 1) sustained collaborative research programs that 2) employ multiple research methods to 3) shepherd concepts from the ideation stage all the way to realized, …

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Enabling Greater Access To Home Meal Delivery, Maciek Nowak, Leo Gala, Mike Hewitt Jan 2013

Enabling Greater Access To Home Meal Delivery, Maciek Nowak, Leo Gala, Mike Hewitt

Information Systems and Operations Management: Faculty Publications & Other Works

Non-profit organizations like the Meals on Wheels (MOW) association of America prepare and deliver meals, typically daily, to approximately one million homebound citizens in the United States alone. However, many MOW agencies are facing a steadily increasing number of clients requesting meal service without an increase in resources (either financial or human). One strategy for accommodating these requests is to deliver multiple (frozen) meals at a time and thus make fewer delivers. However, many of the stakeholders (funders, volunteers, meal recipients) value the relationships that are developed by having a client receive daily deliveries from the same volunteer. Further, meal …

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Workforce Management In Periodic Delivery Operations, Karen Smilowitz, Maciek Nowak, Tingting Jiang Jan 2013

Workforce Management In Periodic Delivery Operations, Karen Smilowitz, Maciek Nowak, Tingting Jiang

Information Systems and Operations Management: Faculty Publications & Other Works

Service quality and driver efficiency in the delivery industry may be enhanced by increasing the regularity with which a driver visits the same set of customers. However, effectively managing a workforce of drivers may increase travel distance, a traditional metric of the vehicle routing problem (VRP). This paper evaluates the effect that workforce management has on routing costs, providing insight for managerial decision making. The analysis is presented in the context of the period vehicle routing problem (PVRP), an extension of the VRP with vehicle routes constructed to service customers according to preset visit frequencies over an established period of …

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Is Your Susceptibility To Phishing Dependent On Your Memory?, Bonnie Brinton Anderson, Anthony Vance, David Eargle Jan 2013

Is Your Susceptibility To Phishing Dependent On Your Memory?, Bonnie Brinton Anderson, Anthony Vance, David Eargle

Faculty Publications

Phishing has become a major attack vector for hackers and cost victims $687 million in the first half of 2012 alone. Additionally, despite technical solutions to defend against this threat, reports show that phishing attacks are increasing. There is therefore a pressing need to understand why users continue to fall victim to phishing, and how such attacks can be prevented. In this researchin- progress paper, we argue that the cognitive neuroscience of memory provides a useful lens through which to study the problem of phishing. A commonly reported finding from the field of memory is the eye movement-based memory effect, …

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What, I Shouldn’T Have Done That?: The Influence Of Training And Just-In-Time Reminders On Secure Behavior, Jeffrey L. Jenkins, Alexandra Durcikova Jan 2013

What, I Shouldn’T Have Done That?: The Influence Of Training And Just-In-Time Reminders On Secure Behavior, Jeffrey L. Jenkins, Alexandra Durcikova

Faculty Publications

Organizations often implement Security Education, Training, and Awareness (SETA) programs to help improve secure behavior. SETA programs can be multifaceted; however, organizations often take a “one-size-fits-all” approach to improve security, without understanding how different SETA components influence behavior. In this research, we explain how two common SETA program components—online training and reminders—influence behavior through discrete theoretical mechanisms. First, we hypothesize that online training influences behavior through improving beliefs and intentions. However, because of dual-task interference, the relationship between beliefs and intentions may be hindered. We then explain how just-in-time reminders can help overcome dual-task interference and influence behavior directly. We …

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Exploring The Effect Of Arousal And Valence On Mouse Interaction, G. Mark Grimes, Jeffrey L. Jenkins, Joseph S. Valacich Jan 2013

Exploring The Effect Of Arousal And Valence On Mouse Interaction, G. Mark Grimes, Jeffrey L. Jenkins, Joseph S. Valacich

Faculty Publications

Determining a user’s affective state can be an important element when trying to understand human-computer interactions. Accurately assessing affect during system use, however, can be very difficult, especially in a non-laboratory setting. Extensive previous research in neuroscience has shown that arousal and valence influence motor control. In this research, the prior relevant neuroscience findings inform the investigation of mouse movement behavior under conditions of low and high arousal as well as positive and negative valence. A controlled laboratory experiment was conducted, providing support for hypotheses predicting that arousal and valence may be inferred by monitoring for differences in the distance, …

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Detecting Deceptive Chat-Based Communication Using Typing Behavior And Message Cues, Douglas C. Derrick, Thomas O. Meservy, Jeffrey L. Jenkins, Judee K. Burgoon, Jay F. Nunamaker Jr. Jan 2013

Detecting Deceptive Chat-Based Communication Using Typing Behavior And Message Cues, Douglas C. Derrick, Thomas O. Meservy, Jeffrey L. Jenkins, Judee K. Burgoon, Jay F. Nunamaker Jr.

Faculty Publications

Computer-mediated deception is prevalent and may have serious consequences for individuals, organizations, and society. This article investigates several metrics as predictors of deception in synchronous chatbased environments, where participants must often spontaneously formulate deceptive responses. Based on cognitive load theory, we hypothesize that deception influences response time, word count, lexical diversity, and the number of times a chat message is edited. Using a custom chatbot to conduct interviews in an experiment, we collected 1,572 deceitful and 1,590 truthful chat-based responses. The results of the experiment confirm that deception is positively correlated with response time and the number of edits and …

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