Management Information Systems Commons^™

Using Business Intelligence For Operational Decision-Making In Call Centers, Eric Kyper, Michael Douglas, Roger Blake

Management Science and Information Systems Faculty Publication Series

This paper proposes an operational business intelligence system to help achieve operational excellence in insurance call centers. We apply a decision tree based solution to collected data using a sliding window approach. Our solution provides two distinct advantages to call center managers. First, the decision trees allow managers to recognize key factors and the role they play in determining service levels. Second, our sliding window approach allows managers to see the effects on service levels of resource reallocation. Collected data from a large U.S. insurance company is analyzed. Initial results provide good insight into factors affecting this firm’s call center …

Technology Assimilation Across The Value Chain: An Empirical Study Of Small And Medium-Sized Enterprises, Pratyush Bharati, Abhijit Chaudhury

Management Science and Information Systems Faculty Publication Series

No abstract provided.

Unpacking The Privacy Paradox: Irrational Decision-Making Within The Privacy Calculus, David W. Wilson, Joseph S. Valacich

Faculty Publications

Understanding privacy is important to individuals and organizations. This research in progress develops a theoretical model that incorporates both actual disclosure behavior and the potential for irrational behavior induced by overriding situational factors presented at the time of the privacy disclosure decision. Actual disclosure behavior is seldom measured in privacy research, and most prior work has assumed the disclosure decision to be a fully rational one. This research challenges that assumption, and the eventual completion of the project will contribute uniquely to our understanding of the privacy calculus in online transactions.

Using An Elaboration Likelihood Approach To Better Understand The Persuasiveness Of Website Privacy Assurance Cues For Online Consumers, Paul Benjamin Lowry, Gregory D. Moody, Anthony Vance, Matthew Jensen, Jeffrey L. Jenkins, Taylor Michael Wells

Faculty Publications

Privacy concerns can greatly hinder consumers’ intentions to interact with a website. The success of a website therefore depends on its ability to improve consumers’ perceptions of privacy assurance. Seals and assurance statements are mechanisms often used to increase this assurance; however, the findings of the extant literature regarding the effectiveness of these tools are mixed. We propose a model based on the elaboration likelihood model (ELM) that explains conditions under which privacy assurance is more or less effective, clarifying the contradictory findings in previous literature. We test our model in a free-simulation online experiment, and the results of the …

Understanding Information Systems Continuance For Information-Oriented Mobile Applications, Leida Chen, Thomas O. Meservy, Mark Gillenson

Faculty Publications

Consumers’ use of mobile data applications is expected to rise significantly in the next few years. While user acceptance and adoption of mobile applications have received growing interest from IS researchers, only a paucity of studies have focused on user continuance behaviors in the mobile commerce context. Studying the IS continuance behavior of 147 registered users of an information-oriented mobile application, this research extends the general model of IS continuance to include a number of explanatory antecedents: information quality, system quality, process quality, and hedonic value. The enhanced framework makes a significant contribution to the theory of IS continuance intention, …

Establishing A Foundation For Automated Human Credibility Screening, Jay F. Nunamaker Jr, Judee K. Burgoon, Nathan W. Twyman, Jeffrey Gainer Proudfoot, Ryan M. Schuetzler, Justin Scott Giboney

Faculty Publications

Automated human credibility screening is an emerging research area that has potential for high impact in fields as diverse as homeland security and accounting fraud detection. Systems that conduct interviews and make credibility judgments can provide objectivity, improved accuracy, and greater reliability to credibility assessment practices, need to be built. This study establishes a foundation for developing automated systems for human credibility screening

Isscm Graduating Cohort, 2012, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster congratulating the 2012 Graduating Cohort from the Master of Information Systems and the Master of Science in Logistics and Supply Chain Management Programs.

Does Information Technology Investment Influences Firm’S Market Value? The Case Of Non-Publicly Traded Healthcare Firms, Rajiv Kohli, Sarv Devaraj, Terence T. Ow

Management Faculty Research and Publications

Managers make informed information technology investment decisions when they are able to quantify how IT contributes to firm performance. While financial accounting measures inform IT’s influence on retrospective firm performance, senior managers expect evidence of how IT influences prospective measures such as the firm’s market value. We examine the efficacy of IT’s influence on firm value combined with measures of financial performance for non-publicly traded (NPT) hospitals that lack conventional market-based measures. We gathered actual sale transactions for NPT hospitals in the United States to derive the q ratio, a measure of market value. Our findings indicate that the influence …

Agile Knowledge Management: A Review, Reconceptualization, And Extension To Military Applications, Dogan Ozturk, Rafael E. Landaeta, Resit Unal, Cesar Ariel Pinto, Gokay Sursal

Engineering Management & Systems Engineering Faculty Publications

This study contributes to the literature by integrating agility in knowledge management (KM) operations, especially in military environments via major findings of (a) introducing a new approach to KM with integration of 'agility'; (b) articulating the application of an enhanced process of Agile Knowledge Management (AKM) across the military. The purpose of the study is to explore the conceptual background of agility in KM, re-conceptualize it and extend it to military applications with a special focus on counterinsurgency (COIN). An initial qualitative exploration of agility in KM was performed. Three different concepts and their interrelationships were analyzed: (a) KM, (b) …

Introduction: Advances In E-Business Engineering, Shoubo Xu, Li Da Xu, Josef Basl

Information Technology & Decision Sciences Faculty Publications

(First Paragraph) E-business is one of the most exciting and challenging research areas. Today, not only large companies, but also medium or small-sized companies are learning that e-business is a required component of doing business. E-business has rapidly evolved in the last decade and this trend will continue. In this rapid process, a variety of e-business engineering methods and techniques have been developed. There are many research issues needed to be addressed. As a result, there is a growing demand for insights into challenges, issues, and solutions related to the design, implementation, and management of e-business systems.

A Linkedin Analysis Of Career Paths Of Information Systems Alumni, Thomas L. Case, Adrian Gardiner, Paige Rutner, John N. Dyer

Information Systems & Analytics: Faculty Publications

Information harvested from the LinkedIn profiles for 175 graduates of an Information Systems program at a mid-sized comprehensive university in the southeastern USA are summarized in this investigation. The current investigation was undertaken to examine the extent to which LinkedIn profiles are able to provide a more realistic picture of entry-level jobs held by program alumni and subsequent career progress. Additionally, our results suggest that LinkedIn profiles can help answer questions such as: what jobs do IS graduates get, what does the career of an IS professional typically look like, and can IS graduates successfully transition from technical to managerial …

Public Safety Networks – Examining Mimetic, Complexity, And Legacy Effects On Interorganizational Collaborations, Martin A. Dias

2012

The purpose of this dissertation is to examine information systems-enabled interorganizational collaborations called public safety networks – their proliferation, information systems architecture, and technology evolution. These networks face immense pressures from member organizations, external stakeholders, and environmental contingencies. This dissertation investigates the role of three effects on these networks - the effect of peers in network proliferation, the effect of environmental and organizational complexity on their information systems, and the effect of legacy systems on capability scale and scope. Better understanding the conditions associated with network proliferation will assist decision-makers in assessing appropriate partnering opportunities. Better understanding the nature of …

Use Of Visualization In Digital Financial Reporting: The Effect Of Sparkline, Priyanka Meharia

Theses and Dissertations--Business Administration

Information visualization (InfoViz) is an essential component of decision support systems (DSS). Sparklines is a visualization tool. This study examines if Sparklines in digital financial reports aids novice investors and if so under what circumstances? Does it enhances decision-making performance and facilitates effective decision-making experience? Additionally, does it lowers decision making effort; reduces dilution effect from non-relevant data in financial reports and mitigates recency bias in using digital financial reports?

The hypothesis is guided by the theory of Proximity Compatibility Principle and the Theory of Cognitive Fit. The research methodology for this study is a repeated measure, controlled laboratory based …

The Impact Of The User-It Artifact Interaction On Technology Implementation And Value: Mobile Social Networking And Mobile Social Capital, Donghyun Kim

Electronic Theses and Dissertations

Despite investment and cutting-edge features, the majority of new mobile phone subscribers have adopted low-cost handsets instead of the latest mobile devices (Karjaluoto et al., 2005). According to the U.S. Census Bureau report, only 37% of cell phone users selected a smartphone in 2007. The Census Bureau forecasted the figure would increase by less than 10% in 2008. However, only 24% of cell phone users owned a smartphone in 2010, 27 % in 2011 and 30% in 2012. Therefore, the purpose of this study is to propose a conceptual model of the impact of mobile social capital on mobile networks …

Threats To Information Security Revisited, Michael Whitman, Herbert J. Mattord

Faculty Articles

The battle for the protection of information assets continues to rage at all organizations, big and small. In the ever-changing world of information security, new threats emerge, and old threats remain potent risks to poorly prepared organizations. It is critical to the ongoing protection of valuable information assets to understand these threats, new and old. This study seeks to inform organizations and researchers about the characteristics of specific threat categories and the relative dangers they pose. In addition, the study provides updated findings of a study conducted in 2002. New findings reveal the more things change, the more they stay …

Seniors And Information Technology: A Mis-Fit?, Mark E. Mcmurtrey, James P. Downey, Steven M. Zeltmann, Ronald E. Mcgaughey

Journal of International Technology and Information Management

The “digital divide” between the haves and have-nots in society continues to draw attention in traditional media outlets as well as academic research. Those yearning to join the computer revolution comprise several groups defined by wealth, ethnicity, country (even regions of countries), and age. While there has been research into the digital divide in all of these areas, the focus of this paper is Information Technology (IT) use by the elderly, or our senior citizens. Our interest in this group stems from the dynamic interaction of two forces: 1) senior populations are growing in percentage and sheer number both in …

Teaching Web Information Retrieval And Network Communications Undergraduate Courses In It Curriculum, Song Xing, Xiannong Meng, Wei Wang

Journal of International Technology and Information Management

This paper provided the results of an investigation on the teaching of computer networks courses and web information retrieval courses in undergraduate Information Technology (IT) curriculum. The paper consists of two parts. First part of the paper surveys the undergraduate courses in two curriculum areas, computer networks and web information retrieval. The content of the survey includes the topics covered, the textbooks used, and major projects in these courses. The second part of the paper describes the authors’ experiences in teaching such courses to undergraduate students in various discipline areas including computer science majors, IT majors, and non-technical majors.

Key Successful Factors In Knowledge Transfer During M&A In Traditional Industries: An Empirical Study, Jun Huang, Juan Ling, Jiaqin Yang, Quanwu Zhao

Journal of International Technology and Information Management

This paper describes a study on identifying key successful factors in knowledge transfer resulting from business mergers and acquisitions (M&A) in those (so-called) traditional industries (e.g., textile and steel & iron) with the data collected in the steel and iron industry in Southwestern China. Specifically, this research investigates the relationship between prior-gained knowledge of merging companies, preparation and implementation processes, and actual performance after knowledge transfer. The result reveals that such prior-gained knowledge of merging companies will have a significant positive impact on the motivation for proposed M&A, while it, in contrast, may only have a limited impact on other …

The Impact Of Analyst-Induced Misinformation On The Requirements Elicitation Process, Radha Appan, Glenn J. Browne

Business Faculty Publications

Information requirements determination (IRD) is concerned with developing accurate requirements for a proposed system, primarily by eliciting information from users and other organizational stakeholders. In this paper we build and test theory concerning a significant threat to the accuracy of information requirements, termed the misinformation effect. Misinformation is distorted, false, or other erroneous or misleading information that does not reflect the true state of the world or state of mind of the person communicating the information. The misinformation effect refers to the tendency of people to recall misleading or false information introduced to them following an event instead of original …

Organizing For Post-Implementation Erp, Kevin P. Gallagher, Vickie C. Gallagher

Business Faculty Publications

PURPOSE: The importance of involving subject matter experts (SMEs) in ERP implementations is well established. SMEs' knowledge of business and system processes are critical to conducting gap analyses and configuring enterprise systems. But what happens to SMEs on completion of the implementation phase? Prior qualitative research found that some organizations return SMEs to their old department, which can contribute to knowledge transfer; while other organizations retain the services of SMEs, to assist in ongoing efforts with support and enhancement of the systems. The purpose of this study is to understand post-implementation organizational choices - when SMEs are retained and returned. …

Simulating School Closure Policies For Cost Effective Pandemic Decision Making, Ozgur M. Araz, Paul Damien, David A. Paltiel, Sean Burke, Bryce Van De Geijn, Alison Galvani, Lauren Ancel Meyers

Department of Supply Chain Management and Analytics: Faculty Publications

Background: Around the globe, school closures were used sporadically to mitigate the 2009 H1N1 influenza pandemic. However, such closures can detrimentally impact economic and social life.

Methods: Here, we couple a decision analytic approach with a mathematical model of influenza transmission to estimate the impact of school closures in terms of epidemiological and cost effectiveness. Our method assumes that the transmissibility and the severity of the disease are uncertain, and evaluates several closure and reopening strategies that cover a range of thresholds in school-aged prevalence (SAP) and closure durations.

Results: Assuming a willingness to pay per quality adjusted life-year (QALY) …

Cycles Of Electronic Health Records Adaptation By Physicians: How Do The Positive And Negative Experience With The Ehr System Affect Physicians' Ehr Adaptation Process?, Cherie Noteboom, Dhundy Bastola, Sajda Qureshi

Research & Publications

The integration of EHR in IT infrastructures supporting organizations enable improved access and recording of patient data, enhanced ability to make improved decisions, improved quality and reduced errors in patient care. Despite these benefits, there are mixed results as to the use of EHR. The literature suggests that the reasons for the limited use relate to policy, financial and usability considerations, but it does not provide an understanding of reasons for physicians’ limited interaction and adaptation of EHR.

Following an analysis of qualitative data, collected in a case study at a hospital using interviews, this research explains how physicians interact …

A Fuzzy Logic Multi-Criteria Decision Framework For Selecting It Service Providers, Amir Karami, Zhiling Guo

Research Collection School Of Computing and Information Systems

Selecting IT service providers in information systems outsourcing involves both qualitative and quantitative evaluations. This paper proposes an integrated multi-criteria decision-making (MCDM) framework to effectively handle uncertainty and subjectivity in the vendor selection process. The proposed methods apply fuzzy logic approach to integrate qualitative survey data into traditional multi-criteria decision models such as data envelope analysis (DEA), analytical hierarchy process (AHP) methods, and TOPSIS. Based on case studies from Iranian banking industry, we empirically test the proposed framework and show it is superior to existing methods. We demonstrate that the fuzzy logic approach provides a robust analysis for vendor selection …

The Effects Of Digital Intensity On Combinations Of Sequential And Configural Process Variety, James Gaskin, Kalle Lyytinen, Youngjin Yoo, Brian Pentland

Faculty Publications

Two forms of variety have been noted in organizational processes: sequential and configural. These describe variations in how a work process is ordered (sequential) or what is involved in enacting each work activity (configural). Each has been mainly studied in isolation. In organizations, these two types of variety are always co-present and scholars will miss important insights if their dependencies and interactions are not examined. This calls for theorizing and empirical inquiries regarding how these two types of variety are related and how digitalization influences them. Our contribution in this paper is to call attention to the need to analyze …

Evaluating Journal Quality And The Association For Information Systems (Ais) Senior Scholars’ Journal Basket Via Bibliometric Measures: Do Expert Journal Assessments Add Value?, Paul Benjamin Lowry, Gregory D. Moody, James Gaskin, Dennis F. Galletta, Sean L. Humpherys, Jordan B. Barlow, David W. Wilson

Faculty Publications

Information systems (IS) journal rankings and ratings help scholars focus their publishing efforts and are widely used surrogates for judging the quality of research. Over the years, numerous approaches have been used to rank IS journals, approaches such as citation metrics, school lists, acceptance rates, and expert assessments. However, the results of these approaches often conflict due to a host of validity concerns. In the current scientometric study, we make significant strides toward correcting for these limitations in the ranking of mainstream IS journals. We compare expert rankings to bibliometric measures such as the ISI Impact Factor™, the h-index, and …

The Business Rules Approach And Its Effect On Software Testing, Thomas O. Meservy, Chen Zhang, Euntae T. Lee, Jasbir Dhaliwal

Faculty Publications

Codification and testing of business rules in application programs has historically been a challenge in software engineering. Many organizations have adopted the business rules approach to formalize and compartmentalize business rules as a separate component from application code. This article investigates and presents the effects of the business rules approach on testing activities in the software development life cycle at a Fortune 500 corporation. The findings suggest that the business rules approach has the potential to engage testing personnel early in the development process and to improve the efficiency and effectiveness of testing activities.

Corporate Security: Using Knowledge Construction To Define A Practising Body Of Knowledge, David Brooks

Research outputs 2012

Security is a multidimensional concept, with many meanings, practising domains, and heterogeneous occupations. Therefore, it is difficult to define security as a singular concept, although understanding may be achieved by its applied context in presenting a domicile body of knowledge. There have been studies that have presented a number of corporate security bodies of knowledge; however, there is still restricted consensus. From these past body of knowledge studies, and supported by multidimensional scaling knowledge mapping, a body of knowledge framework is put forward, integrating core and allied knowledge categories. The core knowledge categories include practise areas such as risk management, …