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2008

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Articles 91 - 120 of 127

Full-Text Articles in Management Information Systems

Stages In Adoption Of Rfid Innovations By Organizations: Identifying Facilitaors And Inhibitors, Anand Jeyaraj, Arijit Sengupta, Vikram Sethi Jan 2008

Stages In Adoption Of Rfid Innovations By Organizations: Identifying Facilitaors And Inhibitors, Anand Jeyaraj, Arijit Sengupta, Vikram Sethi

Management Information Systems Faculty Publications

Radio Frequency IDentification (RFID) innovations have gained considerable attention in the last several years and attracted the attention of organizations across different industries. RFID technologies have found applications in diverse areas such as package tracking, inventory management, baggage handling, school attendance, and logistics. Prior literature on RFID innovations offers insights into the major benefits and challenges of RFID; the technological, organizational, and environmental factors that influence organizational adoption of RFID; and the experiences of specific companies. However, there is a lack of understanding of the processes by which organizations actually adopt and implement RFID technologies over time. We develop a …

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Retail Internationalization: Jc Penney’S Global Expansion, Wai Kwan (Elaine) Lau Jan 2008

Retail Internationalization: Jc Penney’S Global Expansion, Wai Kwan (Elaine) Lau

Management Faculty Research

In apparel industry, as domestic markets become overstored and/or mature, retailers consider international market involvement as a strategy for growth. Retailers have been successful in expansions to some countries, but not in others. This paper analyzes and evaluates JC Penney’s positioning and retailing strategies in domestic market, international expansion strategies, and factors such as culture influences on its international expansion strategies. This study presents a prototype for other retailers to follow when looking inside and outside national borders for expansion opportunities.

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Factors Influence On Success Mass Customization, Wai Kwan (Elaine) Lau Jan 2008

Factors Influence On Success Mass Customization, Wai Kwan (Elaine) Lau

Accounting Faculty Research

This paper summarizes the common elements of mass customization (MC). It argues that MC should be viewed as a manufacturing management system that synergizes and integrates all the elements. Then, three factors, customer, technology, and organizational factors are identified. The moderating effects between implemented MC and improved performance are discussed.

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Proposing The Hedonic Affect Model (Ham) To Explain How Stimuli And Performance Expectations Predict Affect In Individual And Group Hedonic Systems Use, Paul Benjamin Lowry, Jeffrey L. Jenkins, James Gaskin, Bryan Hammer, Nathan W. Twyman, Martin Hassell Jan 2008

Proposing The Hedonic Affect Model (Ham) To Explain How Stimuli And Performance Expectations Predict Affect In Individual And Group Hedonic Systems Use, Paul Benjamin Lowry, Jeffrey L. Jenkins, James Gaskin, Bryan Hammer, Nathan W. Twyman, Martin Hassell

Faculty Publications

Hedonic systems represent a multibillion-dollar industry and play an important role in how people recreate, socialize, and even conduct business. A key goal of hedonic system design is to promote positive affect—a variable known to influence cognitive beliefs, trust, disclosure, adoption, and purchase intentions. Yet, little research has identified or explained how stimuli from design features lead to positive affect in hedonic systems. This article introduces a new theoretical model, the Hedonic Affect Model (HAM), which is a comprehensive and generalizable model explaining the causes of positive and negative affect in a hedonic software context. HAM outlines three stages that …

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Ict Perceptions And Meanings: Implications For Knowledge Transfer, Anne P. Massey, Taylor M. Wells Jan 2008

Ict Perceptions And Meanings: Implications For Knowledge Transfer, Anne P. Massey, Taylor M. Wells

Faculty Publications

Driven by global competition and economic pressures, organizations are increasingly interested in transferring and leveraging local expertise at the global level. While many of the challenges of knowledge transfer (KT) have been discussed in the literature (e.g., incentives, cognitive limitations), the challenge of KT in distributed, or “virtual”, settings and the role of information and communication technologies (ICTs) have received limited attention. While any given ICT may be described in terms of one’s perceptual awareness of its capabilities (e.g., richness, interactivity), it may also be described relative to the meanings an individual attaches to it, i.e., the idea of it …

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Virtual Business With Real Money, Shu Z. Schiller Jan 2008

Virtual Business With Real Money, Shu Z. Schiller

Management Information Systems Faculty Publications

Second Life is a virtual society environment on the Internet where individuals engage in various real-life activities, such as attending classes and shopping at stores, as avatars. Second Life was released as a commercial service by Linden Lab in June 2003. Since then, Second Life has rapidly gained a total of 11.5 million residents by December 2007.

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Essays In Outsourced Is Program Management, Neeraj Parolia Jan 2008

Essays In Outsourced Is Program Management, Neeraj Parolia

Electronic Theses and Dissertations

IS vendor organizations are increasingly using program management practices to manage complex projects (Gierra 2004). The move to program teams is due to the realization that the management of many client projects and their underlying dependencies requires teamwork among project managers from different projects (Cooke-Davies 2002; Ferratt et al. 2006; Sanghera 2007). With two separate studies, first we extend the team competence framework and utilize organizational learning theory to understand the antecedents and outcomes of teamwork behaviors. Empirical results from the first study indicated that teamwork behaviors within the program team were significantly related to an increase in team competencies …

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Using The Task Technology Fit Model As A Diagnostic Tool For Electronic Medical Records Systems Evaluation, Carol A. Kilmon, Mary Helen Fagan, Vivek Pandey, Thomas Belt Jan 2008

Using The Task Technology Fit Model As A Diagnostic Tool For Electronic Medical Records Systems Evaluation, Carol A. Kilmon, Mary Helen Fagan, Vivek Pandey, Thomas Belt

Management Faculty Publications and Presentations

Electronic Medical Records (EMR) systems offer health care organizations numerous potential benefits. However, it can be difficult to ascertain whether users are satisfied with such systems, and if not, where concerns exist. Organizations wishing to evaluate a health care system implementation like an EMR system can choose from a variety of approaches that have been developed in the Information Systems (IS) discipline. After evaluating a number of alternatives, the researchers selected the Task Technology Fit (TTF) model and its associated instrument as a diagnostic tool to evaluate the implementation of the first phase of an EMR at a university hospital. …

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Managing The Characteristics Of Software Product Development Programs, Yuzhu Li Jan 2008

Managing The Characteristics Of Software Product Development Programs, Yuzhu Li

Electronic Theses and Dissertations

Multiple related software development projects are often managed concurrently and systematically to deliver a complex software system. This approach of managing multiple interdependent projects together to achieve a common goal is called program management (Pellegrinelli, 1997). A software development program can generate the benefits that cannot be achieved by managing projects individually. The software product development program has the special characteristics such as complexity, uncertainty and interdependence (1995). A software product development program can play an active role in managing the uncertainty and interdependence in the software development process. This dissertation is designed to examine the external communication effectiveness of …

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Understanding The Role Of Social Capital In Expertise Coordination In Information Systems Development (Isd) Teams, Shih-Chieh Hsu Jan 2008

Understanding The Role Of Social Capital In Expertise Coordination In Information Systems Development (Isd) Teams, Shih-Chieh Hsu

Electronic Theses and Dissertations

Information system development (ISD) project is a knowledge-intensive teamwork process which requires members to coordinate their expertise to generate the final outcome. Breakdown or coordination and insufficient knowledge integration have been reported as critical factors which lead to ISD project failure. Most existing coordination literature focus on the effect of administrative coordination mechanisms toward project performance which hints that more efforts are needed to understand expertise coordination and explore ways to improve it. Addressing the above issues, two studies in this dissertation attempt to understand expertise coordination within the IS development team based on social capital perspective. The first study, …

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Information The Transformation Of Public Administrations: The Case Of E-Housekeeper In Taiwan, Su Houn Liu, Tsang Yao Chen, Hsiu Li Liao Jan 2008

Information The Transformation Of Public Administrations: The Case Of E-Housekeeper In Taiwan, Su Houn Liu, Tsang Yao Chen, Hsiu Li Liao

Business and Information Technology Faculty Research & Creative Works

Many researchers have explored how to better deploy public services over the Internet. Starting year 2006, the Taiwan government has initiated a new generation of its e-Government public service information infrastructure—the i-Government project. In May 2007, e-Housekeeper, the first application of i-Government implementation is deployed. Current survey results show that e-Housekeeper has drastically increased the willingness of use and satisfaction rate of the online public service users. With the integrated, standardized, and active online public services, the i-Government project is seen to have the potential to transform public administrations in Taiwan.

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Probabilistic Sales Forecasting For Small And Medium-Size Business Operations, Randall E. Duran Jan 2008

Probabilistic Sales Forecasting For Small And Medium-Size Business Operations, Randall E. Duran

Research Collection School Of Computing and Information Systems

One of the most important aspects of operating a business is the forecasting of sales and allocation of resources to fulfill sales. Sales assessments are usually based on mental models that are not well defined, may be biased, and are difficult to refine and improve over time. Defining sales forecasting models for small- and medium-size business operations is especially difficult when the number of sales events is small but the revenue per sales event is large. This chapter reviews the challenges of sales forecasting in this environment and describes how incomplete and potentially suspect information can be used to produce …

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Strategic Approaches To Erp Implementation, Farshad Salimi, Ben Dankbaar Jan 2008

Strategic Approaches To Erp Implementation, Farshad Salimi, Ben Dankbaar

Journal of International Technology and Information Management

Strategic reasoning behind ERP triggers a specific path to ERP implementation. In this article we present a simple typology of ERP implementation approaches based on literature review and an empirical research for both manufacturing and services. We distinguish between bottom-up and top-down approaches and between process-oriented and technology-oriented approaches and we discuss the differences between the four resulting types of implementation approaches.

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Determinants Of Mobile Payments: An Empirical Analysis, Lei-Da Chen, Ravi Nath Jan 2008

Determinants Of Mobile Payments: An Empirical Analysis, Lei-Da Chen, Ravi Nath

Journal of International Technology and Information Management

Success of mobile commerce hinges on the availability of methods of payment that are secure, ubiquitously available, globally accepted, and easy-to-use. Mobile payment (mPayment) entails making payments using mobile devices such as wireless handsets, personal digital assistants, and other radio frequency (RF) and near field communication (NFC) devices. While mPayment is still in its infancy, its acceptance is likely to increase considerably in the coming years. In the United States, the acceptance of mPayment lags behind that of Europe and Asia. In the U.S, many experts believe that the next step in mPayment evolution is the development of a single-device …

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Expanding Group Support System Capabilities From The Knowledge Management Perspective, Shin-Yuan Hung, King-Zoo Tang, Tsan-Chuan Shu Jan 2008

Expanding Group Support System Capabilities From The Knowledge Management Perspective, Shin-Yuan Hung, King-Zoo Tang, Tsan-Chuan Shu

Journal of International Technology and Information Management

A group support system (GSS) is a computer-based system that enables people in different places to discuss and make decisions on connected computers. Expanding GSS capabilities from the knowledge management perspective is believed to significantly improve the performance and satisfaction of group meetings. This study develops the organizational knowledge management process, proposed by Alavi and Leidner (2001), to expand the capabilities of a GSS. Additionally, a prototype system has been implemented. Finally, an experiment is conducted to evaluate the system and demonstrate its applicability and usability. Experimental results indicate that users perceive a web-based GSS with knowledge management capabilities to …

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Project Management: Is/It Research Challenges, Debbie Tesch, Lewis R. Ireland, Julie Yu-Chih Liu Jan 2008

Project Management: Is/It Research Challenges, Debbie Tesch, Lewis R. Ireland, Julie Yu-Chih Liu

Journal of International Technology and Information Management

A major challenge in Information Systems and Information Technology is to improve the ability to conceptualize, design, develop and deliver information systems that meet customer requirements. Project management is often adopted to create solutions that work and meet customer needs. The principles of project management as defined by the Project Management Institute, can improve project success rates. Researchers in the project management need to help practitioners understanding the impact of different principles on the success of IS development. This study undertakes a survey of project management experts on the state of practice and research to examine the need for improving …

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Technology Support For The Classroom: Technology Alternatives To The Traditional Classroom, Michael L. Gibson, Mari W. Buche, Jerry J. Waite Jan 2008

Technology Support For The Classroom: Technology Alternatives To The Traditional Classroom, Michael L. Gibson, Mari W. Buche, Jerry J. Waite

Journal of International Technology and Information Management

As technology continues to advance, instructors in higher education are able to enhance course instruction. Course support tools can be customized to meet the needs of the instructor, including file sharing, grade tracking, communicating, and making announcements. Blended learning advances course enhancements to include integrated solutions such as links to electronic textbooks and assignments. The most advanced use of technology for educational purposes is found in the distance learning format. This paper describes various uses of technology to support classroom instruction. Examples are provided.

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The Readiness For And Current Status Of E-Government In China, Yue Zhang, Zhiyang Lin, Quan Lin, Chang-Tseh Hsieh Jan 2008

The Readiness For And Current Status Of E-Government In China, Yue Zhang, Zhiyang Lin, Quan Lin, Chang-Tseh Hsieh

Journal of International Technology and Information Management

E-government is important for China’s economic and social development. A measurement is developed and applied to assess the readiness of local Chinese governments for e-government. E-government development status of local Chinese governments is assessed through evaluation of their websites. Relationships between e-government readiness and the actual progress on e-government are discussed.

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A Quantitative Model For Crm Performance Evaluations, Sanjeev K. Bordoloi, Prabhu Aggarwal, Tom Tobin Jan 2008

A Quantitative Model For Crm Performance Evaluations, Sanjeev K. Bordoloi, Prabhu Aggarwal, Tom Tobin

Journal of International Technology and Information Management

This paper identifies important performance measurements for the operation of CRM units in the call center industry, and then uses Data Envelopment Analysis (DEA) to compare the performances of a selected set of call centers. The results provide several managerial insights that will assist CRM managers in effective decision making, especially in the areas of increasing efficiencies and improving customer service. Overall, this paper contributes towards managing resources and processes that would aid in the acquisition and support of information technology within a firm.

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The Use Of Strategic Forces To Understand Competitive Advantages Provided By Information Technology, Gerald E. Evans, Clyde Neu Jan 2008

The Use Of Strategic Forces To Understand Competitive Advantages Provided By Information Technology, Gerald E. Evans, Clyde Neu

Journal of International Technology and Information Management

Porter’s Five Forces model of business strategy is foundational to understanding strategic forces and the role of information technology in the larger strategic framework of an organization. The authors describe how information technology changes the strength and/or influence of the competitive forces in Porter’s model. Furthermore, understanding how specific technologies potentially change specific forces within Porter’s model is the foundation of IT strategy. This theoretical framework of strategic alignment is developed through cases demonstrating how specific technologies change the strategic forces within specific industries and how organizations should take advantage of these changing forces. Empirical evidence for the validity of …

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Validating An End-User Computing Satisfaction Instrument: A Confirmatory Factor Analysis Approach Using International Data, Kee-Sook Lim, Jeen-Su Lim, John H. Heinrichs Jan 2008

Validating An End-User Computing Satisfaction Instrument: A Confirmatory Factor Analysis Approach Using International Data, Kee-Sook Lim, Jeen-Su Lim, John H. Heinrichs

Journal of International Technology and Information Management

This study evaluates the construct validity of an end-user computing satisfaction scale in the context of the Korean culture. The structure and dimensionality, reliability and validity of an end-user computing satisfaction (EUCS) instrument were cross-validated using data obtained from 108 managers of Korean firms in the context of the end-user satisfaction with their office information system. The results of this study are generally consistent with previous findings regarding the measurement property of this instrument. However, Korean data also supports the five correlated first-order factors model. Managerial and research implications of the identified results are discussed.

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Identifying Opportunities In Multilingual Business Environments Using Environmental Scanning And Text Mining Techniques, Jody Strong, Kaushik Ghosh, Sumali Conlon Jan 2008

Identifying Opportunities In Multilingual Business Environments Using Environmental Scanning And Text Mining Techniques, Jody Strong, Kaushik Ghosh, Sumali Conlon

Journal of International Technology and Information Management

The identification of opportunities for growth can be made easier if comprehensive information relevant to the business environment is available to managers. Such recognition of business opportunities can also help sustain competitive advantage. Information relevant to business environment is usually written and posted in many languages and can be accessed from many sources. The collection of this information is time consuming and labor intensive and techniques such as environmental scanning that are proposed in previous research can facilitate this information search. In this study, we propose a technique to automatically perform tasks using text mining tools that search, translate, and …

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State And Context-Dependent Information Management And Wealth Accumulation: An Information Analysis Of The Billionaires Between Taiwan And China, Ben-Chieh Liu, Lee-Hsuan Lin Jan 2008

State And Context-Dependent Information Management And Wealth Accumulation: An Information Analysis Of The Billionaires Between Taiwan And China, Ben-Chieh Liu, Lee-Hsuan Lin

Journal of International Technology and Information Management

From the Forbes Magazine survey of the world’s 538 richest, seventy seven (77) or about 14.4% were identified as born in Asia (Asia Week, June 28, 2001). In addition, the top 100 billionaires (in $NT) in Taiwan, 2001 and 2002 were surveyed by Taiwan Smart Monthly magazine ( Nov 11, 2002) and another top 100 billionaires in China (in U.S dollars) were reported by the Forbes magazine in 2004. This paper utilizes Liu ,Lin, Lee and Chou’s (1996) state and context dependent information management model specification (Joseph & John, 2006), and equity account dependent variables to study the underlying intercultural …

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Uc: Ubiquitous Collaboration Platform For Multimodal Team Interaction Support, Veton Z. Kepuska, Sabri Gurbuz, Walter Rodriguez, Stephen M. Fiore, Deborah Carstens, Patrick D. Converse, David Metcalf Jan 2008

Uc: Ubiquitous Collaboration Platform For Multimodal Team Interaction Support, Veton Z. Kepuska, Sabri Gurbuz, Walter Rodriguez, Stephen M. Fiore, Deborah Carstens, Patrick D. Converse, David Metcalf

Journal of International Technology and Information Management

A human-centered computing platform that improves teamwork and transforms the “human- computer interaction experience” for distributed teams is presented. This Ubiquitous Collaboration, or uC (“you see”), platform's objective is to transform distributed teamwork (i.e., work occurring when teams of workers and learners are geographically dispersed and often interacting at different times). It achieves this goal through a multimodal team interaction interface realized through a reconfigurable open architecture. The approach taken is to integrate: (1) an intuitive speech- and video-centric multi-modal interface to augment more conventional methods (e.g., mouse, stylus and touch), (2) an open and reconfigurable architecture supporting information gathering, …

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Information Relevance And Availability: Toward Effective Management Of Projects In Public Sector, Carlos F. Gomes, Mahmoud M. Yasin Jan 2008

Information Relevance And Availability: Toward Effective Management Of Projects In Public Sector, Carlos F. Gomes, Mahmoud M. Yasin

Journal of International Technology and Information Management

Information plays a critical role in the different stages of managing a project. This study examines the views of one hundred and two (102) Portuguese Public sector officials on the relevance, availability and sharability of information as practiced in their organizations. Cluster analysis, gap analysis and confirmatory factor analysis procedures are utilized to analyze the collected data. The results of this study tend to underscore the growing need to have well- designed information systems, which are capable of enhancing the availability and promoting the sharability of relevant information.

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Strategies, Contributions And Inhibitors Of Information Systems To Organizational Competitiveness: An Empirical Analysis Within The Caribbean, Stephen Louis, Ashley Braganza, Ray Hackney Jan 2008

Strategies, Contributions And Inhibitors Of Information Systems To Organizational Competitiveness: An Empirical Analysis Within The Caribbean, Stephen Louis, Ashley Braganza, Ray Hackney

Journal of International Technology and Information Management

The study examines the impact of Information Systems (IS) through a consideration of improved competitiveness within a multi-business Caribbean firm. The methodology draws on a participant-observer approach for data collection and compares the application of IS by three business units within each of three organizations. It is argued that while there is already a substantial amount of research on IS effectiveness its value in the context of developing countries such as those of the Caribbean will be most significant. In this context firms are perceived to face more constraints than in developed countries so there is a need to explicitly …

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Developing A Multi-Objective Decision Model For Maximizing Is Security Within An Organization, Jeffrey Lee May Jan 2008

Developing A Multi-Objective Decision Model For Maximizing Is Security Within An Organization, Jeffrey Lee May

Theses and Dissertations

Numerous IS researchers have argued that IS Security can be more effectively managed if the emphasis goes beyond the technical means of protecting information resources. In an effort to adopt a broader perspective that accounts for issues that transcend technical means alone, Dhillon and Torkzadeh (2006) present an array of 9 fundamental and 16 means objectives that are essential for maximizing IS security in an organization. These objectives were derived using a value-focused thinking approach and are organized into a conceptual framework. This conceptual framework provides a rigorous theoretical base for considering IS security in a manner that accounts for …

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User-Is Partnership And Is Development Success, Jook-Ting Jt Shim Jan 2008

User-Is Partnership And Is Development Success, Jook-Ting Jt Shim

Electronic Theses and Dissertations

Since 1970, high project failure rate and low user satisfaction has elicited research on users and their role in the process. It is believed that users' physical participation or psychological involvement in the development process can improve user satisfaction and/or system quality. Previous research treats users as a source of requirements and hypothesizes satisfaction to increase when requirements are fulfilled. However, inconsistent conclusions lead to confusion. Recently, a co-production concept has been proposed to understand consumer participation in product development process. In this reconceptualization, users, instead of requirement generator, should be part of the production. In this study, based on …

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Antecedents And Outcomes Of The Flow Experience: An Empirical Study In The Context Of Online Gaming, Clyde W. Holsapple, Jiming Wu Jan 2008

Antecedents And Outcomes Of The Flow Experience: An Empirical Study In The Context Of Online Gaming, Clyde W. Holsapple, Jiming Wu

Journal of International Technology and Information Management

This study uses flow theory and the technology acceptance model (TAM) to provide new insight into the impact of enjoyment, one important dimension of flow, on user satisfaction, user beliefs, and behavioral intention to use. In addition, based on the propositions that knowledge results in an increased ability for activity and that flow is an emotional state of activity, this paper adopts a process view of knowledge to examine the role of knowledge in predicting enjoyment. The foregoing concepts are represented in a nomological network of enjoyment. Associated hypotheses are tested by using questionnaire responses of 253 online game players.

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A Decision Model For Contracting Helpdesk Services, Meg C. Murray, Joy Young Jan 2008

A Decision Model For Contracting Helpdesk Services, Meg C. Murray, Joy Young

Faculty Articles

Contractual helpdesk services, also known as call center outsourcing is a growing industry. Helpdesk solutions, which offer customer service to consumers who have an issue, problem or concern, are an integral part of many organizations' wider service function. For smaller companies, outsourcing helpdesk services is becoming more and more popular given the technical expertise and high investment costs required to develop, implement and maintain the infrastructure needed to support these services. Contracting for helpdesk services helps to alleviate smaller companies from concerns with technical issues, retaining employees dedicated to continuous research on the value proposition of emerging products or services, …

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