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Articles 1 - 30 of 31
Full-Text Articles in Management Information Systems
The Effects Of Organisational Culture In Strengthening Resilience And Technological Innovation: A Case Of Smes In South Africa, Lunathi Gwayi, Ayanda Pekane, Luzuko Tekeni
The Effects Of Organisational Culture In Strengthening Resilience And Technological Innovation: A Case Of Smes In South Africa, Lunathi Gwayi, Ayanda Pekane, Luzuko Tekeni
African Conference on Information Systems and Technology
The COVID-19 pandemic changed how small and medium enterprises (SMEs) operated by forcing rapid digital transformation and remote work. This created an urgent need to understand how organisational culture can support resilience and encourage innovation. This study addressed the knowledge gap regarding how a strong organisational culture can help SMEs in South Africa navigate global crises, adapt to digital demands, and sustain long-term growth. The purpose of the study was explanatory, supported by an interpretive, inductive approach, and a qualitative strategy. Through semi-structured interviews with senior managers in the South African IT sector, the research identified Clan and Adhocracy cultures …
The Integration Of Agile Methodologies In Devops Practices Within The Information Technology Industry, Ashley Hourigan, Ridewaan Hanslo
The Integration Of Agile Methodologies In Devops Practices Within The Information Technology Industry, Ashley Hourigan, Ridewaan Hanslo
African Conference on Information Systems and Technology
The demand for rapid software delivery in the Information Technology (IT) industry has significantly intensified, emphasising the need for faster software products and service releases with enhanced features to meet customer expectations. Agile methodologies are replacing traditional approaches such as Waterfall, where flexibility, iterative development and adaptation to change are favoured over rigid planning and execution. DevOps, a subsequent evolution from Agile, emphasises collaborative efforts in development and operations teams, focusing on continuous integration and deployment to deliver resilient and high-quality software products and services. This study aims to critically assess both Agile and DevOps practices in the IT industry …
Employee’S Willingness To Engage In Information Security Incident Reporting, Ryan Moodley, Salah Kabanda
Employee’S Willingness To Engage In Information Security Incident Reporting, Ryan Moodley, Salah Kabanda
African Conference on Information Systems and Technology
Organisations employ several strategies for mitigating insider threats, and yet recent studies have shown that insider threats continue to surge. Strategies are mostly reliant on technological solutions and more recently, a human centered approach where the focus is on psychological profile and behavioural habits of the individual posing the threat (the insider). The role of employees in reporting the insider or in the reporting of security incidents has received limited attention. This paper, through a literature review synthesis, identifies the factors influencing an employee’s willingness to report an insider and consequently reporting of security incidents. Through a thematic analysis of …
Applying Detective Analytics For Mitigating Financial Crime In An Organisation, Nontobeko Mlambo, Tiko Iyamu
Applying Detective Analytics For Mitigating Financial Crime In An Organisation, Nontobeko Mlambo, Tiko Iyamu
African Conference on Information Systems and Technology
Despite the growing popularity of detective analytics, it is consistently challenging to understand the factors that influence the adoption. This is increasingly discouraging organisations, even though the tool is important for tracing, tracking, and mitigating financial crime. This study applied concepts of ‘follow the actors’ and shifting negotiation of actor-network theory (ANT) to gain a better understanding of the factors that influence the adoption of detective analytics in a qualitative case study using a South African-based financial organisation. From the analysis, integration of analytics tools, integration of detective analytics with other systems and processes, development of a template for each …
Exploring The Role Of Affordances And Constraints In Shaping Trust Within The Mobile Money Ecosystem: A Case Of Rural Communities In Sub-Saharan Africa, Raphael Amponsah, Eric Afful-Dadzie, Richard Boateng, Emmanuel Awuni Kolog
Exploring The Role Of Affordances And Constraints In Shaping Trust Within The Mobile Money Ecosystem: A Case Of Rural Communities In Sub-Saharan Africa, Raphael Amponsah, Eric Afful-Dadzie, Richard Boateng, Emmanuel Awuni Kolog
African Conference on Information Systems and Technology
This study delves into the intricacies of mobile money technology (MMT) in rural areas of Low-Middle Income Countries (LMICs) and examines its ecosystem dynamics, affordances, constraints, and the role of trust in adoption and sustained usage. It aims to address the existing gaps in understanding the challenges and inconsistencies surrounding MMT interactions in rural communities. Emphasizing the importance of viewing MMT as an evolving ecosystem rather than just a platform, the study seeks to uncover new perspectives on the affordances and constraints shaping trust and adoption in rural communities. Primarily, the study seeks to contribute theoretically to the discourse on …
E-Service Delivery And People-Centric Development In The Digital Age: A Case Of Rural South Africa, Tapfuma Pashapa, Ulrike Rivett
E-Service Delivery And People-Centric Development In The Digital Age: A Case Of Rural South Africa, Tapfuma Pashapa, Ulrike Rivett
African Conference on Information Systems and Technology
This paper explores the role of ICT proliferation in rural development, specifically in terms of improving public services within the South African rural context. The South African setting provided an opportunity to reflect on a people-centric approach that prioritizes social inclusion and public participation to balance a local government landscape historically skewed against rural areas. Interviews were conducted in rural municipalities to determine the development priorities of households and the impact of ICTs on rural development. The findings highlight that the economics of service delivery tend to favour service providers and those who are socio-economically advantaged. This results in varying …
The Perceptions Of Women In Ict Concerning Hybrid Work At Telecommunication Companies In South Africa, Ntombizethu Lubisi, Samwel Mwapwele
The Perceptions Of Women In Ict Concerning Hybrid Work At Telecommunication Companies In South Africa, Ntombizethu Lubisi, Samwel Mwapwele
African Conference on Information Systems and Technology
This study examines the perceptions of women in ICT regarding the hybrid work model in South Africa's telecommunications sector, a shift accelerated by the COVID-19 pandemic. The research explores both the benefits—such as flexibility, financial savings, and improved work-life balance—and the challenges, including communication difficulties, collaboration issues, and infrastructural problems like power outages. Using a qualitative, interpretive approach, data were gathered through semi-structured interviews with 11 participants from 8 JSE-listed telecom companies. The key finding is that while the hybrid model is generally viewed favourably for supporting career development, the findings underscore the need for well-structured policies to ensure effective …
The Use Of Social Media For Organisational Learning: A Systematic Review Of Literature, Harry Moongela, Marie Hattingh
The Use Of Social Media For Organisational Learning: A Systematic Review Of Literature, Harry Moongela, Marie Hattingh
African Conference on Information Systems and Technology
Social media (categorised as Web 2.0 platforms) has been reported to significantly impact and improve organisational learning (OL), but there seems to be a lack of systematic literature reviews (SLR) covering the use of social media to facilitate OL. Thus, this article conducted a SLR for both social media and OL by presenting the significant concepts, models and frameworks from literature. A total number of 48 articles were found for the analysis method and the findings reveal important concepts such as types of OL, levels of OL and frameworks incorporating both social media and OL. The results also show that …
Stakeholder Perceptions Of A New Learning Management System Implementation At A South African University, Lazola Taho, Walter Uys
Stakeholder Perceptions Of A New Learning Management System Implementation At A South African University, Lazola Taho, Walter Uys
African Conference on Information Systems and Technology
Learning Management Systems (LMSs) investments are increasing in response to internal and external factors such as technology and market trends, laws, and regulations. Many LMS implementation initiatives fail despite decades of research on IS success. Challenges faced by sub-Saharan Africa Higher Education Institutions (HEI’s) LMS implementations are becoming context-specific to each institution. Studying implementation success quantitatively has however not provided adequate contextual insights into the complex dynamics of implementation. Research often investigates lecturers and students at the exclusion of other stakeholders. Using Critical Hermeneutics (CH) as a guiding perspective, semi-structured interviews were conducted with decision-makers, administrators, support staff, students, and …
Exploring Government Initiatives To Build Digital Skills In Namibia, Meriam Kakuwaezi, Gwamaka Mwalemba
Exploring Government Initiatives To Build Digital Skills In Namibia, Meriam Kakuwaezi, Gwamaka Mwalemba
African Conference on Information Systems and Technology
The Fourth Industrial Revolution has transformed the skills required for success in the modern workplace, driving governments to increasingly rely on digital technologies for economic growth, social development, and cultural enrichment. However, developing economies face significant challenges due to skill shortages. This paper examines the Namibian government's initiatives to develop digital skills, focusing on key areas such as broadband expansion, broadcasting, and content creation, particularly in filmmaking. Through an analysis of government policies, plans, and speeches, the study traces the evolution of Namibia's efforts from general skills development to a more specialized ICT focus. The findings contribute to the academic …
Information Security Risk On Ownership Of Third-Party Software By African Businesses, Kennedy Njenga, Steven Kadima
Information Security Risk On Ownership Of Third-Party Software By African Businesses, Kennedy Njenga, Steven Kadima
African Conference on Information Systems and Technology
This study raises an important concern regarding African businesses that procure and own third-party security software. These businesses may be led to believe that they are safe from security threats while shifting the security concerns and responsibility to third-party service providers. The study used grounded theory (GT) to present rich insights and lived experiences from African business practitioners, highlighting that this may not be the case, and African businesses may be vulnerable. This gap is addressed and discussed. The study qualitatively examined the lived experiences of selected practitioners and, from the analysis, a theory that explains how risks can be …
A Framework For Enterprise Resource Planning Systems In Non-Governmental Organisations In Zimbabwe, Florence Fungisai Sikweche, Theo Tsokota, Colletor Tendeukai Chipfumbu, Lucy Charity Sakala
A Framework For Enterprise Resource Planning Systems In Non-Governmental Organisations In Zimbabwe, Florence Fungisai Sikweche, Theo Tsokota, Colletor Tendeukai Chipfumbu, Lucy Charity Sakala
African Conference on Information Systems and Technology
The fastest and most effective way for Non-Governmental Organisations (NGOs) to manage resources efficiently is to transform through introducing information systems (IS). However, it has been argued by several authors that Enterprise Resource Planning (ERP) systems do not usually fit the requirements of organizations in developing countries because of the different business practices, and legal and government regulations. Hence, this study sought to establish a framework for ERP integration in NGOs in Zimbabwe. Interviews and observations were used for data collection. A sample of 15 employees was chosen, using purposeful sampling, from 13 NGOs located in Harare. Results showed that …
Exploring The Role Of An Organization In Implementing A Work-From-Home Strategy, Ryan Tripod, Sumarie Roodt
Exploring The Role Of An Organization In Implementing A Work-From-Home Strategy, Ryan Tripod, Sumarie Roodt
African Conference on Information Systems and Technology
Organizations are trying to move quickly to adopt remote working policies into their organizations as to attract and retain top talent, reduce office space costs, and increase productivity. As many of these strategies were quickly adopted by South African ICT organizations during the COIVD-19 pandemic, organizations are still somewhat unclear on what their role is with regards to ensuring long term adoption of remote working. Thus, this study explored the role of the organization with regards to a work-from-home strategy. It was found that the organization is responsible for formalizing the chosen strategy, creating supportive policies, and adapting its management …
Developing An Integrative Theoretical Framework For Electronic Business Value Optimisation In Botswana, Meduduetso Tsumake-Tsiang, Adheesh Budree
Developing An Integrative Theoretical Framework For Electronic Business Value Optimisation In Botswana, Meduduetso Tsumake-Tsiang, Adheesh Budree
African Conference on Information Systems and Technology
Organizations are trying to move quickly to adopt remote working policies into their organizations as to attract and retain top talent, reduce office space costs, and increase productivity. As many of these strategies were quickly adopted by South African ICT organizations during the COIVD-19 pandemic, organizations are still somewhat unclear on what their role is with regards to ensuring long term adoption of remote working. Thus, this study explored the role of the organization with regards to a work-from-home strategy. It was found that the organization is responsible for formalizing the chosen strategy, creating supportive policies, and adapting its management …
The Sharing Economy: Understanding The Affordances Of And Barriers To The Use Of Digital Platforms, Phaswana Malatjie, Lisa F. Seymour
The Sharing Economy: Understanding The Affordances Of And Barriers To The Use Of Digital Platforms, Phaswana Malatjie, Lisa F. Seymour
African Conference on Information Systems and Technology
Studies exploring sharing economy services such as automotive, house-sharing, and bike rentals have predicted that these services will add billions of dollars to the global economy by 2025. Sharing economy services could reduce unemployment in Africa. Hence, there is a need to understand the affordance and the barriers to sharing economy platforms. This paper presents a literature review that helps answer the question: What are the affordances of and barriers to the use of sharing platforms? A literature review following a synthesis approach, reveals gaps around the sharing economy services relating to load-shedding, regulations and social exclusion. Potential future directions …
Social Media & Privacy: Understanding Privacy In The Age Of Content Creator Culture, Robert Tagoe, Raphael Amponsah, Emmanuel Awuni Kolog, Eric Afful-Dadzie
Social Media & Privacy: Understanding Privacy In The Age Of Content Creator Culture, Robert Tagoe, Raphael Amponsah, Emmanuel Awuni Kolog, Eric Afful-Dadzie
African Conference on Information Systems and Technology
In today's digital age, content creators are gaining public attention and becoming highly influential. With that increased influence, it is important to acknowledge the privacy concerns within this culture. This interpretive research study seeks to identify and understand the dynamics of privacy within the content creator culture. This research will leverage information from interviews with content creators from various social media platforms such as YouTube, Instagram, Facebook, and TikTok. Using theories to understand the phenomena, theories of privacy calculus, privacy paradox and self-disclosure, will be used to view how content creators define and navigate privacy, strategies employed to control personal …
The State Of The Digital Skills Ecosystem In Zimbabwe: An Exploratory Analysis, Annette Mangena, Gwamaka Mwalemba
The State Of The Digital Skills Ecosystem In Zimbabwe: An Exploratory Analysis, Annette Mangena, Gwamaka Mwalemba
African Conference on Information Systems and Technology
There are many ongoing efforts globally to address the skills requirements gaps created by the high pace of technological changes often referred to as the 4IR. The challenge is particularly acute in developing countries grappling with many high-priority socioeconomic challenges, including low levels of digital literacy. This study represents initial efforts to understand a developing country's local digital skills landscape, explicitly focusing on Zimbabwe. The study was conducted through a literature analysis to explore the digital skills discourse in Zimbabwe based on published academic papers. The findings point to a discourse focused on applied digital skills within specific fields and …
The Impact Of Digital Transformation On Institutional Growth. A Case Of Zimbabwean Universities, Vusumuzi Maphosa
The Impact Of Digital Transformation On Institutional Growth. A Case Of Zimbabwean Universities, Vusumuzi Maphosa
African Conference on Information Systems and Technology
The pressure for institutions to digitally transform has been building, and COVID-19 accelerated the transition in developing countries. The study evaluated the impact of digital transformation on Zimbabwean universities. The Microsoft digital transformation framework guided the study. Thematic analysis was used to extract meaning and generate themes from qualitative data from university ICT Directors. Results show that digital transformation positively impacted institutional growth and efficiency. Most universities invest in digital technology to increase service reliability and availability. Digital transformation teams were bolstered to support student processes and create personalised learning journeys. The digital transformation led to the adoption of several …
Digital Transformation Of Smes Through Social Media, Georgette Eugenia Otoo, Raphael Amponsah, Eric Afful-Dadzie, Emmanuel Awuni Kolog
Digital Transformation Of Smes Through Social Media, Georgette Eugenia Otoo, Raphael Amponsah, Eric Afful-Dadzie, Emmanuel Awuni Kolog
African Conference on Information Systems and Technology
This research paper explores the strategic integration of social media platforms by Small and Medium-sized Enterprises (SMEs) in Low- and Middle-Income Countries (LMICs) beyond marketing. Drawing from Resource-Based View and Dynamic Capabilities theories, the study investigates how social media enhances management, coordination, and control functions. Through five diverse case studies from Ghana, findings reveal SMEs’ innovative use of platforms like Instagram, WhatsApp, Slack, and Trello. These platforms foster efficient internal communication, customer engagement, project management, and talent acquisition. Challenges such as technical expertise and dynamic digital landscapes are identified.
Benefits Of Adopting Micro-Credentials For Skills Development, Oyena Nokulunga Mahlasela, Adriana A. Steyn
Benefits Of Adopting Micro-Credentials For Skills Development, Oyena Nokulunga Mahlasela, Adriana A. Steyn
African Conference on Information Systems and Technology
Micro-credential providers are increasing both in diversity and volume. However, employers are still concerned about their role in skill development. This study aimed to understand how micro-credentials can assist employees in skills development. A systematic literature review was conducted for studies published between (2016 to 2023). Thirty-two sources were included in the final review. After that, five recommendations for employers when adopting micro-credentials were constructed first by (1) defining the value of formal and informal education. (2) exploring micro-credentials as a tool for skills development. (3) encouraging organisations to collaborate with other institutions. (4) encouraging continuous personalised learning, known as …
Factors Influencing The Establishment Of Technology Innovation Hubs - A Structured Literature Review, Oluwaseun Alexander Dada, Jean-Paul Van Belle
Factors Influencing The Establishment Of Technology Innovation Hubs - A Structured Literature Review, Oluwaseun Alexander Dada, Jean-Paul Van Belle
African Conference on Information Systems and Technology
The research context focuses on the establishment of innovation hubs within specific geographical locations, aiming to drive innovation and economic development. The research scope encompassed a thorough examination of existing literature to uncover the diverse range of factors influencing AI hub creation and success. Our research was prompted by the need to address the lack of a comprehensive understanding of these factors. With the aim of examining, we adopted the Structured Literature Review (SLR) methodology. Through our comprehensive analysis, we identified a multitude of critical factors. Based on the number of sources in which they were reported, the factors are …
Information Technology Decision Makers’ Readiness For Artificial Intelligence Governance In Institutions Of Higher Education In South Africa, John Mangundu
African Conference on Information Systems and Technology
Artificial intelligence (AI) can enhance the educational experience for academics and students. However, research has inadequately examined AI ethics and governance, particularly in the higher education sector of developing economies such as South Africa. AI governance ensures that envisioned AI benefits are realized while reducing AI risks. Against this backdrop of huge research deficit, the current study reports on a qualitative exploratory study that investigates the state of readiness for AI governance and AI governance maturity in South African higher education institutions. Informed by the combination of the TOE framework, the traditional IT governance model and the adapted IT governance …
Developing A Model To Assess Feasible Capacity To Work-From-Home, Ryan Tripod, Sumarie Roodt
Developing A Model To Assess Feasible Capacity To Work-From-Home, Ryan Tripod, Sumarie Roodt
African Conference on Information Systems and Technology
With the growing popularity of Work-From-Home (WFH) organizations have been required to adapt their ‘ways of working’ strategies to the ‘new normal’, as both employees and organizations aim to reap the benefits of WFH. This has resulted in organizations and their leadership teams needing to create WFH strategies for their organizations. With many of these WFH strategies developed in isolation of all stakeholders, with the feasibility of these WFH strategies remain uncertain. Therefore, this research task has reviewed literature to develop a conceptual model that describes how leadership teams can make informed feasible WFH strategy decisions, through the concept of …
The Impact Of Mobile Banking Customer Experience On Loyalty Among Millennials In South Africa, Justice Ncube, Salah Kabanda
The Impact Of Mobile Banking Customer Experience On Loyalty Among Millennials In South Africa, Justice Ncube, Salah Kabanda
African Conference on Information Systems and Technology
Banks need to remain competitive in the ever-changing business environment. Millennials are one of the largest customer segments with a large digital and mobile appetite; as a result, they form a natural target for banks. To increase their customer base, banks need to ensure that their customer experience strategy caters for these young customers in accordance with their expectations. This study explores factors that influence customer experience in mobile banking and how this experience influences customer loyalty to their bank. This study used a mixed-methods strategy and collected data from 344 mobile banking users via an online survey questionnaire and …
Factors Affecting The Adoption Of Information And Communication Technologies In Africa: Literature Review, Edison Wazoel Lubua
Factors Affecting The Adoption Of Information And Communication Technologies In Africa: Literature Review, Edison Wazoel Lubua
African Conference on Information Systems and Technology
This paper synthesised the literature on the adoption of Information and Communication Technology within Africa. The purpose was to determine factors (reported by the literature) determining technology adoption and use, in Africa. The paper used the systematic literature review. The study analysed the factors descriptively. Based on the analysis, the following are the main five factors reported to affect the adoption and use of Information Technology in Africa: Lack of ICT knowledge, unreliable infrastructure, high cost of adoption, the perceived usefulness of ICT, and the perceived ease of use. The government and technology implementing organisation has the key role to …
Predicting Factors Contributing To Road Traffic Accident And Implying Driver’S Driving Behavior In Addis Ababa City,, Shimelis Shiferaw Deneke Mr., Shimelis Shiferaw Deneke Mr, Abdurahman Ali Endalkachew Mr, Shimelis Shiferaw Deneke, Abdurehman Ali
Predicting Factors Contributing To Road Traffic Accident And Implying Driver’S Driving Behavior In Addis Ababa City,, Shimelis Shiferaw Deneke Mr., Shimelis Shiferaw Deneke Mr, Abdurahman Ali Endalkachew Mr, Shimelis Shiferaw Deneke, Abdurehman Ali
African Conference on Information Systems and Technology
This study tries to uncover which factor could be associated with Addis Ababa City rode traffic accident and implicate drivers driving behaviors based on the data collected from post-accident. Which is the capital city of Ethiopia. The main objective of this research is Appling data mining technique to explore on factors that could associated with drivers related factors with road traffic accident to provide an insight way to reduce road traffic accident. The data was collected from road traffic accident from the real-world data collected at accident time in Addis Ababa City/Ethiopia. Totally 4285 datasets with 20 attributes were used. …
Business - It Strategic Alignment Improvement Framework: A Case Study On An Ethiopian Bank, Menelik Belete, Yonas Hagos
Business - It Strategic Alignment Improvement Framework: A Case Study On An Ethiopian Bank, Menelik Belete, Yonas Hagos
African Conference on Information Systems and Technology
In recent years, the bank sector is heavily relies on IT and has been investing a lot to easily reach their customer and gain the competitive advantages. Unfortunately, due to alignment gap between the business and IT strategy, they were not able to maximize their IT return value. The purpose of this study is finding internal and external challenges that hinders business and IT strategy alignment in the context of an Ethiopian Bank, A. The study conducted as a qualitative case study. The main finding shows that vendor dependency, lack of proper system evaluation, lack of clear national regulation, external …
Adoption And Challenges Of Mobile Banking Systems In Ethiopia: The Case Of Cooperative Bank Of Oromiya, Ebisa Beyene
Adoption And Challenges Of Mobile Banking Systems In Ethiopia: The Case Of Cooperative Bank Of Oromiya, Ebisa Beyene
African Conference on Information Systems and Technology
The incorporation of information system into organizations for the purpose of getting competitive advantage, easing workload, providing intangible (soft) work place and coping up with technological advancement has become an indispensable for organizations. Due to these many companies (like banks) are getting advantages of information communication technology implementation like Mobile Banking (M-banking), Internet banking, Automatic Teller Machine, etc. Accordingly Ethiopian commercial banks have implemented Mbanking system into their service system. This research examine adoption of M-banking system in Ethiopia focusing on Cooperative bank of Oromiya with respect to the challenges which can influence the bank from taking advantage and expected …
Information Technology Disaster Recovery Plan (Itdrp) Framework For Banks In Ethiopia, Nigussie Tariku, Lemma Lessa
Information Technology Disaster Recovery Plan (Itdrp) Framework For Banks In Ethiopia, Nigussie Tariku, Lemma Lessa
African Conference on Information Systems and Technology
IT services and solutions in the banking sector should be protected to keep the business continuity in a disastrous scenario. This study aims to develop an Information Technology Disaster Recovery Plan (IT DRP) framework in the case of Ethiopian Banks. Qualitative case study method is employed to investigate current best practices and challenges in Ethiopian banks. The findings indicated that Banks do not have IT DRP in place. Lack of framework, lack of focused group, lack of experiences, and lack of standardization are some of the challenges identified. Accordingly, the IT DRP framework is proposed for Banks of Ethiopia. The …
Factors Affecting Mobile Payment Adoption By Merchants In Ethiopia, Firehiwot Abebe, Lemma Lessa
Factors Affecting Mobile Payment Adoption By Merchants In Ethiopia, Firehiwot Abebe, Lemma Lessa
African Conference on Information Systems and Technology
Nowadays the world witnessed a rapid growth in mobile commerce and widespread use of mobile devices. The growth of mobile commerce depends on widely accepted mobile payment systems. However, this trend is not well experienced in developing countries like Ethiopia. Even though merchants somehow benefited from the rapid growth in electronics commerce and use of mobile devices in ecommerce, they still hesitate to effectively employ in their day to day transactions. Little research has been conducted to examine and explain the merchants' views on the new payment technology. In this paper, we explore the factors that affect merchants’ adoption of …