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Management Information Systems Commons™
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Articles 1 - 30 of 48
Full-Text Articles in Management Information Systems
Examining Factors Influencing Customer Loyalty In Omnichannel Retailing: The Mediating Role Of Customer Experience, Min Xiuxia
Student Works (2020-2029)
Research aims: This study aims to investigate factors that influence customer loyalty in omnichannel retailing and mediating role of customer experience. It also examining an impact of customer engagement on customer loyalty within the omnichannel context. Design/Methodology/Approach: A quantitative research design was employed using a structured online questionnaire distributed to consumers in Malaysia who had purchased from the same retail brand through both online and offline channels. Data were analysed using Smart PLS (Partial Least Squares) Structural Equation Modelling (PLS-SEM) to test the hypothesised relationships among omnichannel characteristics, individual characteristics, customer experience, customer engagement and customer loyalty. Research findings: The …
Critical Success Factors Of Malaysian Armed Forces Digital Library System, Abdul Rahim Abdul Rahman
Critical Success Factors Of Malaysian Armed Forces Digital Library System, Abdul Rahim Abdul Rahman
Student Works (2020-2029)
Digital Library System (DLS) refers to an online database that collects, creates, stores, distributes, and preserves digital objects, including text, images, video, and audio over a network. The present study aims to understand the critical success factors affecting user satisfaction and their continuous usage intention behaviour. This study employed updated DeLone and McLean IS Success Model (ISSM) and incorporated additional construct, namely perceived instrumental support to predict the critical success factors of Malaysian Armed Forces Digital Library System (MAFDLS). This study employed survey questionnaires to examine the research model and hypotheses developed. Five hundred twenty-four usable responses from military members …
The Usage Of Human Resources Management Information System (Hrmis) In The Malaysian Armed Forces: Empirical Evidence In A Military Setting, Mohd Azmi Arifin
The Usage Of Human Resources Management Information System (Hrmis) In The Malaysian Armed Forces: Empirical Evidence In A Military Setting, Mohd Azmi Arifin
Student Works (2020-2029)
The use of information and communication technology (ICT) among individuals and organisations is growing in accordance with technology invention, innovation and consumer needs. Like other organisations, the Malaysian Armed Forces (MAF) are not left behind to adopt technology in its management and operations. In the individual context, the use of technology can enhance the performance and quality of MAF’s personnel work. However, the BADSA’s report in 2017 found that the use of HRMIS was not optimal in the MAF. Only 32.4 per cent of the 37 units that were audited had used the system. Therefore, this study aimed to investigate …
Adoption Of Cloud Computing Services In Malaysia : A Quantitative Study Using Technology Acceptance Model And Innovation Diffusion Theory., Izleen Rahayu Ab Rahman
Adoption Of Cloud Computing Services In Malaysia : A Quantitative Study Using Technology Acceptance Model And Innovation Diffusion Theory., Izleen Rahayu Ab Rahman
Student Works (2010-2019)
In today’s IT world, organizations as well as individuals have choices in adopting IT in their day-to-day individual as well as business requirements. Cloud Computing, is one of the latest phenomena that arises from sharing of resources and consolidation and standardization of resources in a centralized facilities. The sharing of the resources gives various advantages to the users to start its usage as convenient as no start-up CAPEX investment. This proposed research will contribute to a new knowledge, especially in identifying the relationship between factors that determine ones decision in adopting cloud computing among Malaysian internet users. This underlying research …
Critical Factors Affecting Enterprise Resource Planning Implementation Success., Shahin Dezdar
Critical Factors Affecting Enterprise Resource Planning Implementation Success., Shahin Dezdar
Student Works (2010-2019)
Implementing an Enterprise Resource Planning (ERP) system in a company can bring many benefits. However, ERP implementations have been high spending projects with low success rates. International ERP vendors are now trying to extend their market to companies in developing countries. However, little research has been conducted on ERP implementation in developing countries. So, understanding the critical success factors (CSFs) involved in ERP implementation would be of benefit to implementing companies and ERP software vendors. Thus, this research developed and empirically tested a model for ERP implementation success in the context of a developing country, namely Iran. A survey questionnaire …
Determinants Of E-Commerce Adoption Among Malaysian Smes., Khairul Anwar Mohamad Zaki
Determinants Of E-Commerce Adoption Among Malaysian Smes., Khairul Anwar Mohamad Zaki
Student Works (2010-2019)
The use of electronic commerce (e-commerce) enables Small and Medium Enterprises (SMEs) to improve their efficiency and competitive advantage. Although researchers have been increasingly exploring and predicting ecommerce adoption among SMEs in other developing countries, there is still a limited understanding of the behaviour of Malaysian SMEs towards e-commerce technologies adoption. As in many other countries, the SME sector constitutes the majority of business activities in Malaysia, and their contribution to Malaysian economy is very significant. Yet, very little research on Malaysian SMEs has taken a holistic view of the e-commerce adoption factors, from technological, organisational and environmental contexts. This …
Evaluating An Edms : A Case Study Of An Engineering Design Company., Nik Nazaruddin Nik Osman, Anisah Ali
Evaluating An Edms : A Case Study Of An Engineering Design Company., Nik Nazaruddin Nik Osman, Anisah Ali
Student Works (2010-2019)
Electronic Document Management System (EDMS) is a system that is commonly found in organizations that deal with a lot of documents. It is the application of technology to reduce paper utilization, expedite communications and increases organization’s performance and productivity. Leveraging information technology to manage document is one of the most important challenges for organizations since most of the valuable information in the organizations is in the form of letters, contracts, agreement, memos, reports, notes of discussion, meeting minutes, policy statements etc. The manual processes usually required to be re-engineered for computerization purposes. The availability of technologies provides more and better …
The Relationship Between Lean Manufacturing And Firm Performance : A Study Of Manufacturing Companies In Sweden., Kristina Granstrom
The Relationship Between Lean Manufacturing And Firm Performance : A Study Of Manufacturing Companies In Sweden., Kristina Granstrom
Student Works (2010-2019)
The aim of lean manufacturing is to remove waste to increase the value for the customer. Some of the outcomes from implementing lean manufacturing are increased quality, improved productivity and reduced costs. There ishowever a mixed result in the empirical evidence concerning leanmanufacturing’s relation to performance. This study looks at theimplementation level of lean manufacturing in Swedish manufacturingcompanies and investigates lean manufacturing’s impact on firm performance.A survey was made based on an electronic questionnaire sent to Swedishmanufacturing firms and a total of 35 companies within ten different industriesresponded to the questionnaire. The result shows that the implementationlevel on average is …
A Case Study Of Rfid Adoption By A Malaysian Logistic Company : An Application Of The Technology Appropriation Model., Wilson Tiong Lin Koh
A Case Study Of Rfid Adoption By A Malaysian Logistic Company : An Application Of The Technology Appropriation Model., Wilson Tiong Lin Koh
Student Works (2010-2019)
This paper presents a model of radio frequency identification (RFID) adoption by a Logistic Service Provider (LSP) in the logistic industry Malaysia. Due to lack of models associate with the RFID adoption in logistic industry Malaysia, the model was developed. The study uses the case study research approaches to perform an inductive investigation on the RFID adoption by the local LSP. Semi-structured interviews were conducted primarily with the IT director and research officers who advocated the RFID’s pilot test project. The technology appropriation model of RFID adoption was developed in this study is useful to determine the success of RFID …
Itil (Information Technology Infrastructure Library) Implementation And Success Factors In Msc Status Organizations : An Exploratory Study., Kashif Ibadullah Khan
Itil (Information Technology Infrastructure Library) Implementation And Success Factors In Msc Status Organizations : An Exploratory Study., Kashif Ibadullah Khan
Student Works (2010-2019)
Information technology is a strategic key enabler for organizations to gain competitive advantages to increase the economic value of the firm. The CIOs (Chief information officers) and IT managers are facing escalating challenge to deliver IT services with strategic partnership aligned with business priorities. Organizations are now expecting IT departments to adopt systematic approaches for efficient delivery of IT services to guarantee smooth operations. Standards enable IT organizations to improve productivity, business/IT synergies and cost savings. Solutions constructed on standards direct organizations to achieve goals with less degree of risk. This is where ITIL (IT Infrastructure Library) service management framework …
Survey On Customer's Perception Of Their Main Banker's Value Disciplines And Service Loyalty : A Case Of Retail Banking Customers In Malaysia., Ng Oy Lin
Student Works (2010-2019)
Being the main banker often enable banks to secure the share of customer’s wallet. However, this position is under threat in view of further market liberalization and technology advancement in the industry. Previous studies have shown that organizations are able to achieve market leadership by delivering comprehensive value delivery strategies which comprise of operational excellence, product leadership and customer intimacy. As organizations often have limited resources, it is paramount to select one of the three value disciplines to be delivered above industry standards but at the same time, ensuring that the other two value disciplines which are not selected, continued …
Determinants Of Accuracy In Decision Making And Usage Of Decision Making Tools Among Managers In Malaysia., Balamurugan Subramaniam
Determinants Of Accuracy In Decision Making And Usage Of Decision Making Tools Among Managers In Malaysia., Balamurugan Subramaniam
Student Works (2010-2019)
This research is conducted to explore the determinants of accuracy in decision making and usage of Decision Making Tools (DMT) among managers in Malaysia. Based on the literature review, DMT have been effectively used in forecasting, analysing and evaluating business risks. 193 sets of questionnaire were distributed to prove the objectives and the hypotheses of this study. Results revealed that information accessibility influences accuracy in decision making. While, time pressure, behaviour of decision makers and DMT have weak relationship in influencing the accuracy in decision making. Lastly, recommendations on the usage of DMT have also been discussed in this research.
What Happens After Erp Implementation : Understanding The Impact Of Is Sophistication, Interdependence And Differentiation On Plant-Level Outcomes., Chan Ming Ming
Student Works (2010-2019)
This research explores the determinants of a successfully Enterprise Resource Planning (ERP) implementation at the post implementation view in Malaysia. This research presents a model of the organizational and technological impacts of ERP systems. The Organizational Information Processing Theory (OIPT) and IS Sophistication Theory was used as a lens to understand the factors that impact on the ERP intermediate benefit at the subunit level. Interdependence and Differentiation are the two important elements in the OIPT theory. The theory suggests that ERP will be a relatively better fit when interdependence is high and differentiation is low. IS Sophistication is conceptualized in …
The Study Of Antecedents Of Customer Loyalty Towards Established Mobile Service Providers In Malaysia., Nicole Yap Chen Yan
The Study Of Antecedents Of Customer Loyalty Towards Established Mobile Service Providers In Malaysia., Nicole Yap Chen Yan
Student Works (2010-2019)
Despite the high churn rates, the Malaysian telecommunications industry is growing. However, the lack of customer focus in this market has yielded one of the worst customer loyalty levels. The competitiveness of the domestic market has been further intensified with the implementation of mobile network portability (MNP), which has further complicated the issue of customer loyalty, as research has shown that better deals and low switching costs means that satisfied consumers never mind changing service provider. This shows that satisfaction no longer ensures loyalty (Grabowich & Guy, 2007). The purpose of this research is to identify the major antecedents that …
Web-Based Supply Chain Management Capabilities In Malaysian Firms And Its Effect On Firm's Performance : An Empirical Study., Fakri Abdul Rashid
Web-Based Supply Chain Management Capabilities In Malaysian Firms And Its Effect On Firm's Performance : An Empirical Study., Fakri Abdul Rashid
Student Works (2010-2019)
The study investigated the relationship between the five facets of web based supply chain management (WBSCM) capabilities and the firm performance in manufacturing and services firms in Kaula Lumpur. Malaysia. The objectives of the study were 1) to examine the level WBSCM’s capabilities and firm performance, 2) to examine the relationship between WBSCM’s capabilities and firm performance, 3) to examine the effect of WBSCM’s capabilities in relation to firm’s performance. Based on the literature reviews a model of relationship was proposed and developed to examine the relationships between the five factors of WBSCM’s capabilities and firm performance To test the …
Information Technology Evaluation Practices Among Malaysian Banks, Woon Hooi Shyen
Information Technology Evaluation Practices Among Malaysian Banks, Woon Hooi Shyen
Student Works (2000-2009)
Globalization and liberalization has necessitated the banking industry at large to use information technology (IT) to gain competitive advantage. This is evidence from the increasing expenditure over the last decade on IT. Accompanied by such high investment in IT, there is a demand for measures to evaluate IT in its proper perspective so that it delivers the value it promises. Traditional capital budgeting or accounting methods may not be sufficient to address the complexities of an IT evaluation process. IT evaluation therefore requires a socio-technical framework which sets linkages between the content, process and context within which it is performed. …
An Exploratory Study Of Internet Data Centres In Malaysia, Huai Peng Loh, Siew Hwa Tan
An Exploratory Study Of Internet Data Centres In Malaysia, Huai Peng Loh, Siew Hwa Tan
Student Works (2000-2009)
The explosion of Internet in Malaysia has spurred the growth of Internet Data Centres - a combination of Internet Service Providers, Information Technology Vendor Community and Telecommunication Service Providers providing colocation and managed services. These Internet Data Centres are targeting any organisations which have an internet strategy and which plan to outsource their IT infrastructures. This report aims to shed a light on the Malaysian Internet Data Centres, which are mainly concentrated in the Klang Valley. Readers will be able to gain insight into the target markets, infrastructure owned and services offered by the Internet Data Centres concerned. The report …
Success Factors Of Information Technology Project Implementation : A Case Study Of A Manufacturing Company, Poh Chee Fong
Success Factors Of Information Technology Project Implementation : A Case Study Of A Manufacturing Company, Poh Chee Fong
Student Works (2000-2009)
project implementation. System and facilities test shall be carried out in actual user environment and be innovative when developing a new IT project i.e. shall not just copy the functions of previous system to new system. Everybody shall be innovative to fully utilize the advantages of information technology
Electronic Library Information System (Elis), Sooi Ping Cheah
Electronic Library Information System (Elis), Sooi Ping Cheah
Student Works (2000-2009)
Electronic Library Information System (ELIS) is a computer-based (automation) library system for a secondary school. ELIS consists of a number of smaller systems called subsystems. The modules are acquisition, which enable the System Administrator and Librarians to do ordering and receiving operations: cataloging which enable the creation of a bibliographic database; online cataloging (OPAC) which enables information to be retrieved from the database; circulation which manages the borrowing, returning, renewing, reserving, fine for missing of items· bulletin & feedback which enable the patron to input the feedback regarding the service provided by ELIS and to view the most current bulletin …
Agent Technology In Web Based Time Scheduling, Shaik Ismail Sharifah Fazlinda
Agent Technology In Web Based Time Scheduling, Shaik Ismail Sharifah Fazlinda
Student Works (2000-2009)
The technology age has, in many ways, makes life easier for human beings. Gone are the days when it takes few days up to few weeks to get letters from one place to another. The emergence of Internet, with its e-business, e-commerce and the like, has left the running of the human life to a click of the mouse with a tool that fits into our palm Similarly, student's enrolment and registration at the university can be done easily and effectively via the Net. The idea of Virtual University, which was once seen as an impossible venture, a foolish dream …
University Of Malaya's Electronic Procurement System (Umeps) Version 3.0, Wee Leng Chia
University Of Malaya's Electronic Procurement System (Umeps) Version 3.0, Wee Leng Chia
Student Works (2000-2009)
University of Malaya's Electronic Procurement System (UMEPS) is a project in association with the government's mission in implementing Electronic Government, one of the seven flagship applications under Multimedia Super Corridor (MSC). It involves the automation of all business processes in the university. UMEPS is a Web-based procurement system that allows the faculties or departments in the university to electronically select items to be procured, initiate an electronic approval process and also create, submit and receive purchase orders, delivery orders and other related documents electronically. The six user groups of UMEPS include requestors, suppliers, approvers, treasurers, administrators and managers. The entire …
Meeting Scheduling System (Mss), Mun Ting Ng
Meeting Scheduling System (Mss), Mun Ting Ng
Student Works (2000-2009)
Meeting Scheduling System (MSS) is a web-based system developed to support the organization of meetings, that is for each meeting request, a suitable meeting date can be determine based on constraints like meeting location, equipment and the number of invitees that can attend the meeting. Besides that, Meeting Scheduling System (MSS) allow users to check if the invitees are available to attend a meeting, and will inform participants on details about meetings tl1at involve them. It is to avoid the possibility of scheduling a person to attend two or more meetings at one time. Other than that, Meeting Scheduling System …
Visualizing Staff Information System (Vsis), Mook Lan Wong
Visualizing Staff Information System (Vsis), Mook Lan Wong
Student Works (2000-2009)
The Visualizing Staff Information System also known as VSIS is a system to keep track the personal record of the staff in a company and with effective visual displays which concerned with exploring data and information to gain insight and understanding of the data. The software development tool used are Visual Basic 6.0, Seagate Crystal Report 7.0 and Microsoft SQL Server 7.0 is used as a database management system. Prototype model is conducted in the system development. Before an interview was conducted, a set of interview questions were prepared and sent to the respective company. Global Soft Manufacturing was one …
Sistem Electronic Theses Postgraduate, Abdul Majid Mariana
Sistem Electronic Theses Postgraduate, Abdul Majid Mariana
Student Works (2000-2009)
The technology improvement nowdays, has been supported a system development with the existence of various software forms. The competitive exists to fill up the user needs together with the development of information technology in this century. A software which will be developed is appropiate with a current development and user needs that always wishing for the innovation and also to reduce the usage of time. This research report will explain the phases of the system development, from the earlier research to the implementation process and test made. This system is call "Electronic Theses_PostGraduate". The main objective of this Electronic Theses …
Web Based Agent For Transaction Of Mercantile-Security Measures, Wee Jing Yan
Web Based Agent For Transaction Of Mercantile-Security Measures, Wee Jing Yan
Student Works (2000-2009)
Malaysia is a nation whose growth has been carefully shaped and guided by strategic five-year development master plans. Providing the ultimate backdrop to these programs is a Vision 2020, a national agenda that sets out specific goals and objectives for long-term development. As a strategy to achieve the vision, Malaysia has embarked on an ambitious plan to leapfrog into the Information Age by providing intellectual and strategic leadership. Electronic Commerce has shown its potential power to revolutionize industry processes, structures and redefine the competitive landscape for businesses around the world. It aims to shape an electronic business environment competitive with …
Sistem Pembelian Kereta Baru Dalam Talian, Jaafar Muhammad Hanif
Sistem Pembelian Kereta Baru Dalam Talian, Jaafar Muhammad Hanif
Student Works (2000-2009)
Latihan ilmiah merupakan salah satu kursus wajib yang mesti diambil bagi memenuhi keperluan pengijazahan dalam pengajian Sarjana Muda Sains Komputer Universiti Malaya. Bagi memenuhi tujuan ini, saya telah memilih tajuk sistem pembelian kereta baru sebagai tajuk tesis dan penyelia ialah En. Mustaffa Kamal b. Mohd Nor. Dalam membangunakan sesuatu sistem, cadangan projek diperlukan bagi menjelaskan kefahaman pelajar terhadap sistem yang akan dibangunkan. Dalam cadangan projek ini saya akan menerangkan secara ringkas tentang sistem yang akan dibangunkan, bagaimana sistem akan dibangunkan, objektif pembangunan sistem, apakah kelemahan dan kebaikan sistem yang akan dibangunkan, siapakah pengguna-pengguna sistem, peralatan-peralatan yang digunakan dalam pembangunan sistem, …
Student Management System, Sandrasecra Thevagi
Student Management System, Sandrasecra Thevagi
Student Works (2000-2009)
Overall, it can be said that this project is really important for the administration of students in the school. This system in general requires the retrieval, analysis and reporting of student’s records. Other than that, this system also enables the teachers to tap into the students information system without the hassle of going through student’s manually written records. The manually written record is very hard to locate and it is very time consuming and tedious procedure to be contemplated. Student management system is really a feasible tool since it boast the usage of electronic database. It is a system that …
Sistem Inventori Kolej Kediaman Tun Ahmad Zaidi, Ali Ayuniza
Sistem Inventori Kolej Kediaman Tun Ahmad Zaidi, Ali Ayuniza
Student Works (2000-2009)
Latihan ilmiah merupakan kursus yang ditawarkan kepada pelajar Sarjana Muda Teknologi Maklumat Universiti Malaya bagi Tahap Akhir sebagai syarat utama fakulti. Kursus ini meliputi pembangunan sistem komputer yang ditawarkan oleh pensyarah-pensyarah fakulti. Bagi latihan ini, pembangunan Sistem Inventori Kolej Kediaman (SIKK) telah dipilih dan ia tertumpu kepada Kolej Kediaman Tun Ahmad Zaidi (Kolej 10) Universiti Malaya. Kursus ini terbahagi kepada Latihan llmiah 1 dan Latihan Ilmiah 2 yang masing-masing ditawarkan pada semester I dan semester 2. Kedua-dua kursus ini adalah saling berkait, dan wajib diambil untuk memenuhi syarat latihan ilmiah. Projek ini ditawarkan oleh Puan Nor Edzan Che Nasir di …
Web-Based Information System Of Malaysian's Chinese Recipe (E-Recipes), Chen Chen Yeoh
Web-Based Information System Of Malaysian's Chinese Recipe (E-Recipes), Chen Chen Yeoh
Student Works (2000-2009)
With the tremendous growth of the World Wide Web, more and more information is being put on the Internet. No matter what type of information, it is including the field of education, business, news and entertainment. The Internet creates an information-rich environment of various resources, which can be obtained any time and from any place. E-Recipes is an information system Web site that provides and promotes Malaysian's Chinese Recipe and other relevant information to the eyes of people all around the world. The main objective of this project is to develop an attractive, dynamic interactive, in formative and user-friendly online …
Human Resource Management System (Hrms), Mee Mee Bong
Human Resource Management System (Hrms), Mee Mee Bong
Student Works (2000-2009)
HRMS (Human Resource Management System) is an interactive, web-based application developed using ASP (Active Server Pages). lt is designed to meet the need of accessing human resource information electronically by the employees of an organization. This system can be reach through network, only by authorized users. In this system, there are six modules that manage the human resource system, which are Staff Information/Personnel Management, Leave Management, Claims & Benefit Management, Training Courses, Notice Management and Search module. HRMS provides database processing system where users do not have to be concerned with the ways in which data are physically stored Rather, …