Management Information Systems Commons^™

Investigating Cyberbullying In Social Media: The Case Of Twitter, Xin Tian

KSU Proceedings on Cybersecurity Education, Research and Practice

Social media has profoundly changed how we interact with one another and the world around us. Recent research indicates that more and more people are using social media sites such as Facebook and Twitter for a significant portion of their day for various reasons such as making new friends, socializing with old friends, receiving information, and entertaining themselves. However, social media has also caused some problems. One of the problems is called social media cyberbullying which has developed over time as new social media technologies have developed over time. Social media cyberbullying has received increasing attention in recent years as …

Towards A Model Of Senior Citizens’ Motivation To Pursue Cybersecurity Awareness Training: Lecture-Based Vs. Video-Cases Training, Carlene G. Blackwood-Brown

KSU Proceedings on Cybersecurity Education, Research and Practice

Cyber-attacks on Internet users, and in particular senior citizens, who have limited awareness of cybersecurity, have caused billions of dollars in losses annually. To mitigate the effects of cyber-attacks, several researchers have recommended that the cybersecurity awareness levels of Internet users be increased. Cybersecurity awareness training programs are most effective when they involve training that focus on making users more aware so that they can identify cyber-attacks as well as mitigate the effects of the cyber-attacks when they use the Internet. However, it is unclear about what motivates Internet users to pursue cybersecurity awareness training so that they can identify …

Towards A Comparison Of Training Methodologies On Employee’S Cybersecurity Countermeasures Awareness And Skills In Traditional Vs. Socio-Technical Programs, Jodi Goode

KSU Proceedings on Cybersecurity Education, Research and Practice

Organizations, which have established an effective technical layer of security, continue to experience difficulties triggered by cyber threats. Ultimately, the cybersecurity posture of an organization depends on appropriate actions taken by employees whose naive cybersecurity practices have been found to represent 72% to 95% of cybersecurity threats and vulnerabilities. However, employees cannot be held responsible for cybersecurity practices if they are not provided the education and training to acquire skills which allow for identification of security threats along with the proper course of action. This work-in-progress study addresses the first phase of a larger project to empirically assess if there …

Training Wheels: A New Approach To Teaching Mobile Device Security, Philip Menard, Jordan Shropshire

KSU Proceedings on Cybersecurity Education, Research and Practice

Despite massive investments in cyber security education, training, and awareness programs, most people retain unsafe mobile computing habits. They not only jeopardize their own data, but also risk the security of their associated organizations. It appears that conventional training programs are not ingraining sound security practices on trainees. This research questions the efficacy of legacy SETA frameworks and proposes a new cyber training tool for mobile devices. The tool is called Training Wheels. Training Wheels stands a number of cyber security training practices on their heads: instead of using punitive methods of reinforcement it provides rewards to encourage good behavior, …

Teaching Static Call Analysis To Detect Anomalous Software Behavior, Jordan Shropshire, Philip Menard

KSU Proceedings on Cybersecurity Education, Research and Practice

Malicious code detection is a critical part of any cyber security operation. Typically, the behavior of normal applications is modeled so that deviations from normal behavior can be identified. There are multiple approach to modeling good behavior but the most common approach is to observe applications’ system call activity. System calls are messages passed between user space applications and their underlying operating systems. The detection of irregular system call activity signals the presence of malicious software behavior. This method of malware-detection has been used successfully for almost two decades. Unfortunately, it can be difficult to cover this concept at the …

An Investigation Of Factors Leading To The Reluctance Of Saas Erp Adoption In Namibian Smes, Victoria T. Hasheela Miss, Kari Smolander Professor, Tulimevava K. Mufeti Dr

The African Journal of Information Systems

This paper aims to contribute to the growing study of Cloud ERP in small and medium enterprises (SMEs). A qualitative study was done in Namibian SMEs to investigate factors that lead to the reluctance of Cloud ERP in SMEs in developing countries. Data was collected from fourteen different SMEs. A Diffusion of Innovation (DoI) framework was chosen to understand how this relatively new technology is being adopted. The study has found attitude towards change, satisfaction with the existing system, lack of knowledge, compatibility issues, unreliable internet connectivity and data security concerns as the main factors that lead to this reluctance. …

Holistic Approach: Paradigm Shift In The Research Agenda For Digitalisation Of Healthcare In Sub-Saharan Africa, Tadeusz K. Bara-Slupski

The African Journal of Information Systems

Despite significant resources employed in the digitalisation agenda in the healthcare sector in Sub-Saharan Africa, the transformative impact of information and communication technologies has not been realised. This article makes two contributions towards developing an understanding of this failure. First, it provides a review of a rich body of academic literature and practitioner accounts regarding barriers to digitalisation and organises them using an established framework. Second, recognising the continuing struggle that digitalisation presents, it proposes a paradigmatic shift in thinking about barriers to digitalisation and suggests the existence of a more fundamental barrier related to inappropriate incentives within the international …

Enterprise Resource Planning Systems In Family Firms, James Nathan Smith

Doctor of Business Administration Dissertations

For organizations that have them, an enterprise resource planning (ERP) system is an organization’s most wide-reaching information system, sitting at the heart of its accounting and operational structure. Thus, successful implementation of an ERP is critical to an organization’s success. Organizations have long struggled with achieving successful implementations of large-scale information systems, and family influenced firms are no exception. In light of unique considerations for family influenced firms as compared with non-family influenced firms, this research examines the relation between the influence of family ownership in family business and success in implementing an ERP system. This research presents a quantitative …

Management And Organizational Influences On The Compliance Behavior Of Employees To Reduce Non-Malicious It Misuse Intention, Randy G. Colvin

Doctor of Business Administration Dissertations

The widespread use of information technology and information systems (IT) throughout corporations, too often includes employees who choose not to follow the stated policies and procedures in performing their job tasks. In many cases, this encompasses employees who mean no harm, but choose not to comply with IT policies and procedures. The present study frames such compliance behavior as non-malicious IT misuse. Non-malicious IT misuse by an employee occurs when the employee improvises, takes short cuts, or works around IT procedures and guidelines in order to perform their assigned tasks. As expressed, they do not intend to cause internal control …

From The Editors, Michael E. Whitman, Herbert J. Mattord

Journal of Cybersecurity Education, Research and Practice

Welcome to the inaugural issue of the Journal of Cybersecurity Education, Research and Practice (JCERP).

Using A Virtual Computing Laboratory To Foster Collaborative Learning For Information Security And Information Technology Education, Abdullah Konak, Michael R. Bartolacci

Journal of Cybersecurity Education, Research and Practice

Virtual computer laboratories have been an excellent technological solution to the problem of providing students with hands-on experimentation in information technology fields such as information security in a cost effective and secure manner. A virtual computer laboratory was utilized in this work as a collaborative environment for student learning with the goal of measuring its effect on student learning and attitudes toward laboratory assignments. Experiments were carried out utilizing specially-designed computer-based laboratory activities that included student assessments and surveys upon their completion. The experiments involved both small groups and individual students completing their respective laboratory activities and subsequent assessments/surveys. …

The Impact Of Mobile Technology On Micro And Small Enterprises In Zimbabwe In The Post-Hyperinflation Economic Era, Gamuchirai B. Perekwa, Tania Prinsloo, Jp Van Deventer

The African Journal of Information Systems

This paper investigates the impact of mobile technology on Micro and Small Enterprises (MSEs) in the developing world in the post-hyperinflation era. Data was collected from a multi-staged sample of 114 MSE owners within the capital province of Zimbabwe, namely Harare. The data was collected and analysed using descriptive quantitative survey methods, which comprised of hard-copy questionnaires, structured interviews and online questionnaires.

The findings suggest that mobile technology has incremental, transformational and production influence on MSEs in Zimbabwe. The findings show that mobile technology amplifies communication and relations with customers, MSE’s productivity and MSE’s revenues. Mobile technology is also spurring …

Social Media Marketing Communications Effect On Attitudes Among Millennials In South Africa, Rodney G. Duffett Mr, Myles Wakeham Dr

The African Journal of Information Systems

Online interpersonal interaction and communication has become an important aspect of social activities, especially among Millennials (young adults). However, the African continent has the lowest Internet access across the globe, but the development and rapid adoption of mobile technology has led to a major increase in the usage of Internet and new online Information and Communications Technology (ICT) channels, which are collectively referred to as social media. Social media platforms have become an integral part of everyday life and marketing communications via these digital channels has become one of the latest trends in South Africa (SA). The most commonly used …

Exploring The Impact Of Information And Communication Technology (Ict) On Intermediation Market Structure In The Microfinance Industry, Frederick Riggins, David Weber

The African Journal of Information Systems

The microfinance industry provides financial services to the world’s poor in hopes of moving individuals and families out of poverty. In 2013 there were 4.7 million active microfinance borrowers in Africa. This represents a smaller percentage of the population compared to other regions of the world, indicating the potential for rapid growth of microfinance in Africa. However, microfinance is maturing, in part due to the adoption of information and communication technologies (ICTs). This research examines how ICTs are changing the microfinance industry given recent advancements in mobile banking, Internet usage, and connectivity. By examining the microfinance market structure, we determine …

The Business Value Of Cloud Computing In South Africa, Kevin Allan Johnston Prof, Muzaffar Loot Mr, Maxine P. Esterhuyse Miss

The African Journal of Information Systems

Cloud computing is a prominent trend in the field of Information Technology (IT). Existing research presents the benefits and challenges of cloud computing, however few articles take a corporate approach. Moreover, considering that cloud computing provides numerous benefits, no research has aided the understanding of the business value associated with the technology and the context within which benefits and barriers are realised. The issues in South Africa make it difficult to prove the business value of cloud computing.

The aim of this paper is to provide insight into the business value of cloud computing using qualitative evidence extracted from an …

A Framework To Manage Sensitive Information During Its Migration Between Software Platforms, Olusegun Ademolu Ajigini, John Andrew Van Der Poll, Jan H. Kroeze Phd

The African Journal of Information Systems

Software migrations are mostly performed by organisations using migration teams. Such migration teams need to be aware of how sensitive information ought to be handled and protected during the implementation of the migration projects. There is a need to ensure that sensitive information is identified, classified and protected during the migration process.

This paper suggests how sensitive information in organisations can be handled and protected during migrations, by using the migration from proprietary software to open source software to develop a management framework that can be used to manage such a migration process. The research employed a sequential explanatory mixed …

Perceptions Of Information And Communications Technology (Ict) For Instructional Delivery At A University: From Technophobic To Technologically Savvy, Desmond Wesley Govender Dr, Lockias Chitanana Mr

The African Journal of Information Systems

Changing academics’ perceptions of information and communications technology (ICT) in developing countries has always been a challenge. A university in Zimbawe has witnessed an about-turn in lecturers’ perceptions and beliefs about technology, from being negative (technophobic) to positive (technologically savvy) users of technology. This paper reports on the interplay of factors that resulted in lecturers’ buy-in to the use of e-learning as a mode of instructional delivery. The study employed actor network theory (ANT) as both a methodological and analytical framework to trace the trajectory of the e-learning programme at this university. The conspicuous actors were followed using questionnaires, participant …

The Role Of Educational Technology In Design And Delivery Of Curricula Programmes: A Case Of Steps At A University Of Technology, Patient Rambe Dr

The African Journal of Information Systems

While Universities of Technologies (UoTs) regard the adoption of educational technology for the creation of effective learning environments as one of their defining features, there is limited research on these universities’ innovative use of technologies to transform their curricula design and delivery. This research explores the extent to which educational technology has been integrated into the implementation of new and recurriculated educational programmes under the Strategic Transformation of Educational Programmes and Structures (STEPS) at a UoT. The research employed document analysis and interview data from middle level managers (Deans), curriculum designers and educational technologists. The findings suggest that, except for …

We Want To Do It Our Way: The Neutralisation Approach To Managing Information Systems Security By Small Businesses, Kennedy Njenga, Pierre Jordaan

The African Journal of Information Systems

Small businesses thrive in the developing economy of South Africa and address the important issue of unemployment and poverty that exists in the country. A large number of these businesses can be found in the province of Gauteng due to the large and diverse economic contribution the province delivers to the economy of South Africa. With the increased use of Information Systems (IS) by small businesses across the Gauteng province and in South Africa generally, there is increasingly constant exposure to information security risks. Interestingly, standards such as NISTIR 7621 specifically tailored to small businesses and which could offer great …

His Standardization In Developing Countries: Use Of Boundary Objects To Enable Multiple Translations, Edwin E. Nyella Mr., Honest Kimaro Dr.

The African Journal of Information Systems

Standardization and integration of Health Information Systems (HIS) in most developing countries has been reported as a complex undertaking due to poverty, multiplicity of diseases and diverse actors working in various initiatives within the healthcare context. The need for collaborative investments in HIS strengthening is highlighted by major actors such as WHO, as significant to achieve an integrated HIS. However, despite the fact that involvement of multiple partners is desirable as a vehicle to attain an integrated HIS, entailed challenges should be understood and well managed. By drawing on the concept of translation from actor network theory supplemented by the …

A Use Intention Model For Location-Based Mobile Advertising, Moses M. Thiga, Joseph Siror, Jason Githeko, Kageni Njagi

The African Journal of Information Systems

The use of location-based mobile advertising to deliver context specific information from businesses to clients has the potential to help them increase revenues, personalize offerings and reduce marketing costs. However, there is a lack of adoption of this emergent mode of advertising among micro-enterprises. This study examined the underlying reasons for this lack of adoption using an exploratory factor analytic study based on an adaptation of the Technology Acceptance Model with the choice of technology as an additional factor. Data was collected in a survey involving 304 micro-enterprises by means of structured questionnaires and interview schedules. A majority of micro-enterprises …

Factors Influencing Perceptions And Attitudes Of Nurses Towards The Use Of Ict In Patient Care In Kwazulu Natal Province, South Africa, Stephen M. Mutula

The African Journal of Information Systems

This paper presents the results of a study to determine factors influencing perceptions and attitudes of nurses towards the use of ICT in 16 hospitals in KwaZulu-Natal (KZN) province, South Africa. Data were collected through a survey questionnaire and factor analysis performed to extract relevant variables. Overall, results revealed positive dispositions of nurses towards the use of ICT. Results further revealed self-efficacy, adoption of computers to improve nursing care, confidence in using computers; usefulness; interactability and knowledgeability were major factors influencing perceptions and attitudes of nurses towards use of ICT at the work place. Findings may inform institutional and provincial …

A Study On Information Technology Consumerization: Intentions To Use And Recognize Use Behaviors, Lorraine A. Lamb

Doctor of Business Administration Dissertations

The paper examines the influences of users’ beliefs, attitudes, social norms, and perceived control on IT Consumerization use in the technology industry. It was expected to find significant influences leading to intention to use and actual use of the consumerization service. By identifying key drivers that lead to actual use, more was understood as to how to successfully position the service within an organization in such a way so as to connect the employee’s interest to using an IT Consumerization service. In addition, the academic field of research is expanded by leveraging a well-grounded theoretical framework and an exploration of …

Managing Challenges Of Multicultural Information Systems Project Teams In South Africa, Udo Richard Averweg, Tom Addison

The African Journal of Information Systems

Information Systems (IS) project teams in South Africa need to be led by individuals whose skills include managing cultural diversity. A three phase Delphi study was used to collect and rank the methods used to manage culturally diverse IS project teams in the Johannesburg area of South Africa. The ‘top’ fifteen methods were selected and are presented in the report. The leading method found was to appoint project managers or team leaders who are aware of diversity issues, followed by the placing of increased emphasis on goals, objectives, boundaries and tasks. The paper’s principal contribution is that the study is …

Investigating South African Vendors’ Cloud Computing Value Proposition To Small, Medium And Micro Enterprises: A Case Of The City Of Tshwane Metropolitan Municipality, Lucas N. Gumbi, Ernest Mnkandla

The African Journal of Information Systems

While Small, Medium and Micro Enterprises (SMMEs) are known to contribute significantly to economic growth and reduction of unemployment worldwide, South Africa experiences high failure rate, stagnation and limited growth of SMMEs. Cloud computing, which promises cost efficiencies for SMMEs through its unique outsourcing based business model, is emerging as a viable solution and an excellent value proposition to SMMEs. This study investigated the value proposition of cloud computing vendors to South African SMMEs. The problems addressed in this research are:

- investigating whether the concept of cloud computing and its related key terms are being comprehended by South African …

A Context-Aware Model To Improve Usability Of Information Display On Smartphone Apps For Emerging Users, Felix F. Ntawanga, Andre P. Calitz, Lynette Barnard

The African Journal of Information Systems

Smartphones have become a reliable technology for accessing information and services in rural communities. Mobile applications, such as social media and news apps running on smartphones, are no longer exclusively utilised by users in developed communities. Mobile applications are accessed in highly contextualised environments. This paper discusses a context-aware model that was implemented to improve the usability of information presented on smartphone applications for emerging users. User evaluation was conducted within a remote area in South Africa with a sample of users, most of whom did not have prior experience in using computer applications. The results of the evaluation present …

Factors Influencing The Use Of M-Banking By Academics: Case Study Sms-Based M-Banking, Gbolahan Olasina

The African Journal of Information Systems

There are several advantages with m-banking. Several related studies have shown that m-banking and indeed SMS-based mobile banking applications have become popular in many countries in Europe and America. The phenomenon remains not widely used in many others such as Nigeria. This study identified and investigated the factors that influence academics in Nigeria to use m- banking with focus on the evaluation of SMS-based mobile banking. The research model was adopted from the Unified Theory of Acceptance and Use of Technology model (UTAUT). A survey questionnaire was administered to collect data from 150 academic staff and 350 university students of …

Updating A Research Tradition By Examining The Effect Of New High Tech Channels On Consumer Search And Integrated Marketing: A Framework For Teaching, Deborah Fain, Mary Long

Atlantic Marketing Association Proceedings

As computers became more powerful in the late 80s and early 90s, large marketers began to try to push what became known as customer relationship management . Specifically, they began to evaluate various channels and how consumers navigated among them when making purchase decisions. Most of the examples at that time were anecdotal, and obviously considered traditional channels, both retail and direct. These included retail, direct mail, print, television, radio, telephone, early email, and a small amount of Internet. The impact of the Internet on new ways consumers navigate among the channels to collect information and make purchase decisions was …

Ict Investment Effectiveness In The South African Post Office: Reconsidering The Approaches Of The Past 20 Years, Jan A. Meyer Phd (Pr.M), Sam Lubbe Phd, Matshwenyego T. Seabelo, Rembrandt Klopper Phd

The African Journal of Information Systems

Organisations have invested and continue to invest considerable resources in Information and Communication Technology (ICT). Much of this investment is made on the basis of guarantee than an expected return will occur. This study presents the results of an empirical study of the impact of ICT investment on performance at the South African Post office (SAPO). Six years of historical data, from 2005 to 2010, were obtained from the Chief Information Officer (CIO) of the SAPO and analysed. This included appropriate IT data and financial data from the organisation’s financial statements and balance sheet. ICT investments were tested against financial …

Progressive Trust Formation Within The South African Fresh Produce Industry Through The Use Of Self-Service Technologies, Justy Range, Awie C. Leonard Phd

The African Journal of Information Systems

When using self-service solutions to deliver services the challenge is to retain the trust of the end user. This is specifically the case when dealing with end users in the fresh produce market environment. This sector has not seen the adoption of self-service technologies specifically in southern Africa. In this paper we propose a model to enhance our understanding of trust formation using self-service technologies. A qualitative research approach, based on a case study was followed to create the model. This case study offers insight into how the dynamics of the product, supporting services and the technology shapes trust forming …