Management Information Systems Commons^™

Technology Investment Decision-Making Under Uncertainty: The Case Of Mobile Payment Systems, Robert J. Kauffman, Jun Liu, Dan Ma

Research Collection School Of Computing and Information Systems

The recent launch of Google Wallet has brought the issue of technology solutions in mobile payments (m-payments) to the forefront. In deciding whether and when to adopt m-payments, senior managers in banks are concerned about uncertainties regarding future market conditions, technology standards, and consumer and merchant responses, especially their willingness to adopt. This study applies economic theory and modeling for decision-making under uncertainty to bank investments in m-payment systems technology. We assess the projected benefits and costs of investment as a continuous-time stochastic process to determine optimal investment timing. We find that the value of waiting to adopt jumps when …

The Pricing Model Of Cloud Computing Services, Jianhui Huang, Dan Ma

Research Collection School Of Computing and Information Systems

Cloud computing service providers offer computing resource as a utility and software as a service over network. Many believe that Cloud computing is making an industry-wise paradigm shift for IT use. Besides its technique issues, the business feature of Cloud computing attracts our interests. Specifically the practice of Amazon EC2 introduces an interesting pricing scheme. Amazon provides users with virtual computing instances as a combination of interruptible service (i.e., spot instance) and uninterruptible service (i.e., on-demand and reserved instance). Spot instance is charged at a per use price which is dynamically changing over time; users of spot instance face the …

Neutrosophic Emergencies And Incidences, Florentin Smarandache, Stefan Vladutescu

Branch Mathematics and Statistics Faculty and Staff Publications

No abstract provided.

Synergy And Its Limits In Managing Information Technology Professionals, Thomas W. Ferratt, Jayesh Prasad, Harvey Enns

MIS/OM/DS Faculty Publications

We examine the effects of human resource management (HRM) practices (e.g., career development, social support, compensation, and security) on IT professionals‟ job search behavior. Job search is a relatively novel dependent variable in studies of voluntary withdrawal behavior, in general, and for IT professionals, in particular. From a universalistic perspective, HRM practices individually and in combination exhibit independently additive effects on job search behavior. Our study contrasts this perspective with configurational theory, hypothesizing that proposed idealtype configurations of HRM practices have synergistic effects on job search behavior. We contribute to the IT and broader HRM literature by theoretically explicating and …

The Factors Behind A Successful Implementation Of Electronic Health Records Systems, Anjee Gorkhali

Engineering Management & Systems Engineering Theses & Dissertations

This research explores the role that budget for Information System (IS) and technical expertise of healthcare service provider staff play on the successful leap from a partial to exhaustive implementation of Electronic Health Records (EHR) Systems. Technical expertise in Information Systems might not be easily measurable directly, but there are a number of indicators that could be used as a proxy, such as: Information System (IS) Department Budget, number of IS staff and the extent of technical trainings provided by the IS department to the clinical staff. This research study hypothesizes that quality technical trainings conducted by an IS department …

Principles For Conducting Critical Realist Case Study Research In Information Systems, Donald E. Wynn, Clay K. Williams

MIS/OM/DS Faculty Publications

Critical realism is emerging as a viable philosophical paradigm for conducting social science research, and has been proposed as an alternative to the more prevalent paradigms of positivism and interpretivism. Few papers, however, have offered clear guidance for applying this philosophy to actual research methodologies. Under critical realism, a causal explanation for a given phenomenon is inferred by explicitly identifying the means by which structural entities and contextual conditions interact to generate a given set of events. Consistent with this view of causality, we propose a set of methodological principles for conducting and evaluating critical realism-based explanatory case study research …

A Computational Analysis Of Bundle Trading Markets Design For Distributed Resource Allocation, Zhiling Guo, Gary J. Koehler, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

Online auction markets play increasingly important roles for resource allocations in distributed systems. This paper builds upon a market-based framework presented by Guo et al. (Guo, Z., G. J. Koehler, A. B. Whinston. 2007. A market-based optimization algorithm for distributed systems. Management Sci. 53(8) 1345–1458), where a distributed system optimization problem is solved by self-interested agents iteratively trading bundled resources in a double auction market run by a dealer. We extend this approach to a dynamic, asynchronous Internet market environment and investigate how various market design factors including dealer inventory policies, market communication patterns, and agent learning strategies affect the …

Valuation Of Benchmark Provisions On It Services Contracts, Robert J. Kauffman, Ryan Sougstad

Research Collection School Of Computing and Information Systems

Information technology (IT) services are often subject to downward price pressures due to improvements in technology and business processes in a competitive market. When clients enter into IT services contracts, they are faced with the future risk that their services will be overpriced relative to the broader IT services market. To mitigate this risk, clients often add benchmark provisions, whereby a neutral third party assesses the prevailing market price for services. It will support fair price adjustments if the market prices are lower than the current prices. We model the decision to benchmark in order to provide managerial information on …

From Clickstreams To Searchstreams: Search Network Graph Evidence From A B2b E-Market, Mei Lin, M. F. Lin, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

Consumers in e-commerce acquire information through search engines, yet to date there has been little empirical study on how users interact with the results produced by search engines. This is analogous to, but different from, the ever-expanding research on clickstreams, where users interact with static web pages. We propose a new network approach to analyzing search engine server log data. We call this searchstream data. We create graph representations based on the web pages that users traverse as they explore the search results that their use of search engines generates. We then analyze the graph-level properties of these search network …

Hedonic Valuation Of Online Game Participation, Robert J. Kauffman, Kwansoo Kim, Byungjoon Yoo

Research Collection School Of Computing and Information Systems

We use hedonic valuation to establish a basis for valuing the time a user participates in an online gaming community. We distinguish between utilitarian and hedonic value. Our application involves elements of both utilitarian and hedonic value, however, the latter is much more important. We use an extensive data set involving a massive multi-player online role-playing game (MMORPG) from Korea. We specify and test econometric models that reflect the appropriate empirical structure for the setting, based on information about the players and the activities they engage in. The results permit us to estimate the hedonic value in monetary terms for …

An Economic Analysis Of The Online Counterfeit Market And The Impact Of Anti-Counterfeit Technology, Xiong Zhang, Zhiling Guo, Wei Thoo Yue

Research Collection School Of Computing and Information Systems

Counterfeiting causes hundreds of billions dollars of losses around the world every year. Due to the growing prominence of online commerce, the seriousness of the situation could soon become much worse. Hence, reaching a clear understanding of the fundamental economic incentives behind this practice is of vital importance. In this paper, we investigate a problem within which a firm selling a counterfeit product engages in price competition with a firm that sells an authentic product to a population of heterogeneous consumers. An online intermediary acts as the facilitator of both firms’ transactions and may consequently be liable for any counterfeit …

Vertical Differentiation And A Comparison Of Online Advertising Models, Mei Lin, Xuqing Ke, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

Designing business models that take into consideration the role of advertising support is critical to the success of online services. In this paper, we address the challenges of these business model strategies and compare different ad revenue models. We use game theory to model vertical differentiation in both monopoly and duopoly settings, in which online service providers may offer an ad-free service, an ad-supported service, or a combination of these services. Offering both ad-free and ad-supported services is the optimal strategy for a monopolist because ad revenues compensate for the cannibalistic effect of vertical differentiation. In a duopoly equilibrium, exactly …

Effects Of Information Importance And Distribution On Information Exchange In Team Decision Making, Babajide James Osatuyi

Dissertations

Teams in organizations are strategically built with members from domains and experiences so that a wider range of information and options can be pooled. This strategic team structure is based on the assumption that when team members share the information they have, the team as a whole can access a larger pool of information than any one member acting alone, potentially enabling them to make better decisions. However, studies have shown that teams, unlike individuals, sometimes do not effectively share and use the unique information available to them, leading to poorer decisions. Research on information sharing in team decision making …

Towards Self-Emancipation In Ict For Development Research: Narratives About Respect, Traditional Leadership And Building Networks Of Friendships In Rural South Africa, Kirstin Krauss

The African Journal of Information Systems

In this paper, the author contends that if the outsider-researcher involved in Information and Communication Technology for Development really wants to make a difference and honestly address the emancipatory interests of the developing community, social transformation will have to occur on both sides of the “development divide.” This statement implies both an understanding of the researcher’s own ethnocentrism, prejudice, assumptions and inabilities as well as local concerns, needs, expectations and realities. Using critical social theory as a position of inquiry and learning from the enculturation phases of critical ethnographic fieldwork in a deep rural part of South Africa, the paper …

Exploration Of Human-Computer Interaction (Hci) Applications In Hospitality Industry, Jia Wei

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose: The purpose of this professional paper is to explore and identify the best practices in Human-Computer Interaction (HCI) applications and use within the hospitality industry.

Statement of Objectives: To accomplish the stated purpose, first, the paper will provide the universal definition of HCI applications and define HCI within the context of hospitality industry. Second, the paper will gather and categorize information, such as the standards of designing HCI applications, from other fields of study such as informatics. Third, the paper will gather existing examples of HCI applications across different areas within the hospitality industry, such as the front desk …

Business And Data Analytics: New Innovations In The Management Of E-Commerce, Robert J. Kauffman, Jaideep Srivastava, Jamshid Vayghan

Research Collection School Of Computing and Information Systems

The success of many different kinds of e-business operations depends on data and information, and how they are used to optimize operations, drive sales and marketing, and grow the business. The ability to manage and safeguard data as a strategic asset, transform it into actionable information, and use it as a strategic differentiator is a key contributor to the success of any business operation. What makes this an even more interesting challenge is the speed at which data have been growing in recent years, due to social networking, the Internet, mobile telephony and all kinds of new technologies that create …

Decision-Making Models, Decision Support And Problem Solving, Mark R. Lehto, Fiona Fui-Hoon Nah, Ji Soo Yi

Research Collection School Of Computing and Information Systems

This chapter focuses on the broad topic of human decision making. Decision making is often viewed as a stage of human information processing because people must gather, organize, and combine information from various sources to make decisions. However, as decisions grow more complex, information processing actually becomes part of decision making, and methods of decision sup-port that help decision makers process information become of growing importance. Decision making also overlaps with problem solving. The point where decision making becomes problem solving is fuzzy, but many decisions require problem solving, and the opposite is true as well. Cognitive models of problem …

Does Complexity Deter Customer-Focus?, Sendil K. Ethiraj, Narayanasamy Ramasubbu, M. S. Krishnan

Research Collection School Of Computing and Information Systems

Economic models suggest that firms use a simple cost-benefit calculation to evaluate customer requests for new product features, but an extensive organizational literature shows the decision to implement innovation is more nuanced. We address this theoretical tension by studying how firms respond to customer requests for incremental product innovations, and how these responses change when the requested innovation is complex. Using large sample empirical analyses combined with detailed qualitative data drawn from interviews, we find considerable variance in the relationship between customer demands, complexity, and investments in incremental innovations. The qualitative study revealed the importance of organization structures, competitive pressures, …

An Examination Of Coordination Among Friends And Strangers From A Coordination Theory Perspective, Christopher D. Wamble

Theses

Within mobile social coordination, there is a field of study known as outeraction, the communicative processes used by people to manage future interactions. It is an important area of research because it identifies how informal interactions support complex collaboration between individuals and groups. Outeraction is primarily conducted through the interpersonal communication channels of texting, instant messaging (IM), face-to-face, and mobile phone or Skype conversations. Currently this area of research in mobile outeraction support systems is weak. It lacks a firm foundation in system building, has very few if any conceptual frameworks, and little empirical knowledge of user requirements and attitudes …

The Information Technology Workforce: A Comparision Of Critical Skills Of Clients And Service Providers, Stephen Hawk, Kate M. Kaiser, Tim Goles, Christine V. Bullen

Business Faculty Publications

In this article the authors explore similarities and differences in skill needs of IT service providers and the firms that providers service (clients). The results show that providers and clients are more similar than different with regard to desired skills. Client firms emphasize technical skills for new hires more than providers do despite saying that these are the skills they would outsource to providers. The results have implications for organizations’ recruiting and retention, for individuals’ career development, and for educational programs.

Ancillary Service Capacity Optimization For Both Electric Power Suppliers And Independent System Operator, Lijian Chen, Dengfeng Sun, Guang Li

MIS/OM/DS Faculty Publications

Ancillary Services (AS) in electric power industry are critical to support the transmission of energy from generators to load demands while maintaining reliable operation of transmission systems in accordance with good utility practice. The ancillary services are procured by the independent system operator (ISO) through a process called the market clearing process which can be modeled by the partial equilibrium from the ends of ISO. There are two capacity optimization problems for both Market participants (MP) and Independent System Operator (ISO). For a market participant, the firm needs to determine the capacity allocation plan for various AS to pursue operating …

Irish Cios’ Influence On Technology Innovation And It-Business Alignment, Harvey Enns, Joseph J. Mcdonagh

MIS/OM/DS Faculty Publications

Technology is the driving force behind many of today’s new products, services, and cost-cutting measures. However, there are gaps in our understanding about how technological innovation is fostered and nurtured in organizations.

Part of the answer is to examine how Chief Information Officers (CIOs) exercise influence regarding technological innovation in organizations. This is particularly important since the CIO is the head of technology in organizations, an important source of technological innovation. This article draws on an established executive influence framework to demonstrate how Irish CIOs are able to solidify Information Technology’s (IT’s) contribution to technological innovation via relational means. Most …

Corporate Security: Using Knowledge Construction To Define A Practising Body Of Knowledge, David Brooks

Research outputs 2012

Security is a multidimensional concept, with many meanings, practising domains, and heterogeneous occupations. Therefore, it is difficult to define security as a singular concept, although understanding may be achieved by its applied context in presenting a domicile body of knowledge. There have been studies that have presented a number of corporate security bodies of knowledge; however, there is still restricted consensus. From these past body of knowledge studies, and supported by multidimensional scaling knowledge mapping, a body of knowledge framework is put forward, integrating core and allied knowledge categories. The core knowledge categories include practise areas such as risk management, …

Cycles Of Electronic Health Records Adaptation By Physicians: How Do The Positive And Negative Experience With The Ehr System Affect Physicians' Ehr Adaptation Process?, Cherie Noteboom, Dhundy Bastola, Sajda Qureshi

Research & Publications

The integration of EHR in IT infrastructures supporting organizations enable improved access and recording of patient data, enhanced ability to make improved decisions, improved quality and reduced errors in patient care. Despite these benefits, there are mixed results as to the use of EHR. The literature suggests that the reasons for the limited use relate to policy, financial and usability considerations, but it does not provide an understanding of reasons for physicians’ limited interaction and adaptation of EHR.

Following an analysis of qualitative data, collected in a case study at a hospital using interviews, this research explains how physicians interact …

A Fuzzy Logic Multi-Criteria Decision Framework For Selecting It Service Providers, Amir Karami, Zhiling Guo

Research Collection School Of Computing and Information Systems

Selecting IT service providers in information systems outsourcing involves both qualitative and quantitative evaluations. This paper proposes an integrated multi-criteria decision-making (MCDM) framework to effectively handle uncertainty and subjectivity in the vendor selection process. The proposed methods apply fuzzy logic approach to integrate qualitative survey data into traditional multi-criteria decision models such as data envelope analysis (DEA), analytical hierarchy process (AHP) methods, and TOPSIS. Based on case studies from Iranian banking industry, we empirically test the proposed framework and show it is superior to existing methods. We demonstrate that the fuzzy logic approach provides a robust analysis for vendor selection …

Content Contribution Under Revenue Sharing And Reputation Concern In Social Media: The Case Of Youtube, Qian Tang, Bin Gu, Andrew B. Whinston

Research Collection School Of Computing and Information Systems

A key feature of social media is that it allows individuals and businesses to contribute contents for public viewing. However, little is known about how content providers derive payoffs from such activities. In this study, we build a dynamic structural model to recover the utility function for content providers. Our model distinguishes short-term payoffs based on ad revenue sharing from long-term payoffs driven by content providers’ reputation. The model was estimated using a panel data of 914 top 1000 providers and 381 randomly selected providers on YouTube from Jun 7th, 2010, to Aug 7th, 2011. The two different sets of …

New Theories And Methods For Technology Adoption Research, Robert J. Kauffman, Angsana A. Techatassanasoontorn

Research Collection School Of Computing and Information Systems

This special issue includes six articles on different aspects of technology adoption that represent the development and application of different theoretical and methodological approaches to the business problems that they treat. In terms of theory, three of the articles use behavioral and organizational theories, including adaptive structuration theory, management fashion theory, the unified theory of technology acceptance, the technology acceptance model, and diffusion of innovation theory. The other two are based on economic theory, including network effects theory, and economic growth theory. The methods used are also dramatically different in each of the studies. Three studies use field research and …

Assessing The Impact Of Recommendation Agents On On-Line Consumer Unplanned Purchase Behavior, R. Eric Hostler, Victoria Y. Yoon, Zhiling Guo, Tor Guimaraes, Guisseppi Forgionne

Research Collection School Of Computing and Information Systems

Recommendation agents (RAs) have been used by many Internet businesses such as Amazon and Netflix. However, few authors have studied how consumer behavior is affected by those that make suggestions to online consumers based on their recent shopping behavior. Fewer still have examined the role that RAs play in influencing impulse purchasing decisions online. Our study developed a theoretical model to illustrate the impact of RAs on online consumer behavior. The model was tested through an online shopping simulation which used a collaborative filtering based product RA. Particular attention was paid to the effects of an RA on consumer behavior; …

Deployment Evaluation Of Accounting Information Systems In Libyan Commercial Banks, Omar Sharkasi, Martin George Wynn

The African Journal of Information Systems

This article reports on the recent implementation and current deployment of accounting information systems in Libyan commercial banks. A case study approach is adopted that moves from an initial screening of the 14 main Libyan banks to a final in-depth study of just three banks. Business process modeling and systems profiling are used to assess the status of the banks in terms of systems use, process change and information systems strategy development. Libyan banks are well advanced in their installation of modern packaged software but could be used to greater effect to optimize business processes and improve efficiencies. Training and …

Price Points And Price Rigidity, Daniel Levy, Dongwon Lee, Haipeng (Allen) Lee, Robert J. Kauffman, Mark Bergen

Research Collection School Of Computing and Information Systems

We study the link between price points and price rigidity using two data sets: weekly scanner data and Internet data. We find that ‘‘9’’ is the most frequent ending for the penny, dime, dollar, and ten-dollar digits; the most common price changes are those that keep the price endings at ‘‘9’’; 9-ending prices are less likely to change than non-9-ending prices; and the average size of price change is larger for 9-ending than non-9- ending prices. We conclude that 9-ending contributes to price rigidity from penny to dollar digits and across a wide range of product categories, retail formats, and …