Open Access. Powered by Scholars. Published by Universities.®
Management Information Systems Commons™
Open Access. Powered by Scholars. Published by Universities.®
- Institution
- Keyword
Articles 1 - 7 of 7
Full-Text Articles in Management Information Systems
Measuring Organizational Usage Of Information Technology, Anand Jeyaraj
Measuring Organizational Usage Of Information Technology, Anand Jeyaraj
ISSCM Faculty Publications
Organizations make considerable investments in information technology to support their internal and external operations. For instance, a recent research report by Gartner Inc. indicates that worldwide spending on information technology will reach United States $3.3 trillion for the year 2008.
Product Complexity: A Definition And Impacts On Operations, Mark A. Jacobs
Product Complexity: A Definition And Impacts On Operations, Mark A. Jacobs
MIS/OM/DS Faculty Publications
The difficulty for organizations arises because neither complexity nor its impacts on performance are well understood (Fisher & Ittner, 1999b). The mechanisms through which it affects cost, quality, delivery, and flexibility need to be explained (Ramdas, 2003). However, this cannot happen until complexity can be explained theoretically. But, to build theory there must first be a common understanding about the construct of interest (Wacker, 2004). Only then can researchers operationalize it and search for meaningful relationships. In light of this, I develop a definition of complexity below. A sampling of the operations management literature is then presented within the context …
The Greater Dayton It Alliance Strategic Plan, Donald H. Hopkins Jr.
The Greater Dayton It Alliance Strategic Plan, Donald H. Hopkins Jr.
ISSCM Faculty Publications
The Greater Dayton IT Alliance 2008-11 Strategic Plan is the product of tactical collaboration by the Board of Trustees and members. This team developed the key elements of the plan which were then individually examined to create required actions, programs and metrics.
A Field Study Of Rfid Deployment And Return Expectations, Jonathan W. Whitaker, Sunil Mithas, M. S. Krishnan
A Field Study Of Rfid Deployment And Return Expectations, Jonathan W. Whitaker, Sunil Mithas, M. S. Krishnan
Management Faculty Publications
Radio Frequency Identification (RFID) technology promises to transform supply chain management. Building on previous research in information systems and supply chain management, this paper proposes a theoretical framework for RFID adoption and benefits, and tests the framework using data on U.S. firms. Our analysis suggests that there is a positive association between information technology (IT) application deployment and RFID adoption. We find that RFID implementation spending and partner mandate are associated with an expectation of early return on RFID investment, and a perceived lack of industry-wide standards is associated with an expectation of delayed return on RFID investment. These results …
Connecting You With Real People At Real Time, Shu Z. Schiller
Connecting You With Real People At Real Time, Shu Z. Schiller
ISSCM Faculty Publications
As we all know, traditional customer services are mainly based on face-to-face in-store help, mailing catalogs, and telephone contacts such as call centers. The Internet has introduced new ways of delivering customer services on time and on target to address customers’ needs. Live Chat Online Customer Service uses live text chats, an innovative tool, and advanced features, such as shared co-browsing windows, to deliver real-time help and on-demand assistance to online customers. Although happening over the Internet, customers are interacting with real people synchronously.
E-Grocer Strategies: A Case Study, Anand Jeyaraj, Dubravka Cecez-Kecmanovic, Ville-Pekka Mäkeläine
E-Grocer Strategies: A Case Study, Anand Jeyaraj, Dubravka Cecez-Kecmanovic, Ville-Pekka Mäkeläine
ISSCM Faculty Publications
The recent bankruptcy of the eGrocer Webvan demonstrates that online retailers face enormous risks and hence need well thought out business strategies (Porter, 2001). This paper presents a longitudinal study of the business strategies of two eGrocers that use physical stores to house their Internet-based grocery operations (clicks-and-bricks) and two online only (pure-play) eGrocers. Our study results in a number of recommendations for successful eGrocer strategy configuration. Even though we focus on eGrocer’s strategies, we suggest that the lessons learned are of interest to other retailers planning to embark on eCommerce activities.
Real-Time Supply Chain Control Via Multi-Agent Adjustable Autonomy, Hoong Chuin Lau, Lucas Agussurja, Ramesh Thangarajoo
Real-Time Supply Chain Control Via Multi-Agent Adjustable Autonomy, Hoong Chuin Lau, Lucas Agussurja, Ramesh Thangarajoo
Research Collection School Of Computing and Information Systems
Real-time supply chain management in a rapidly changing environment requires reactive and dynamic collaboration among participating entities. In this work, we model supply chain as a multi-agent system where agents are subject to an adjustable autonomy. The autonomy of an agent refers to its capability to make and influence decisions within a multi-agent system. Adjustable autonomy means changing the autonomy of the agents during runtime as a response to changes in the environment. In the context of a supply chain, different entities will have different autonomy levels and objective functions as the environment changes, and the goal is to design …