Management Information Systems Commons^™

From Data To Decision-Making: The Role Of Local Digital Twins In Cross-Domain Management Within Municipalities – A Research-In-Progress Study In Veenendaal, Diana M.E. Boekman, Koen Smit, Guido Ongena, Rob Peters

Communications of the IIMA

Municipalities are facing increasingly complex, interconnected challenges in areas like housing, climate adaptation, mobility, and social policy. Local Digital Twins (LDTs) are seen as a promising tool to make this complexity more understandable and support decision-making. At the same time, both literature and practice show that few initiatives get past the pilot phase, even though getting through that phase is essential for successful long-term adoption.

This paper presents a research-in-progress study on the development and application of an implementation method for LDT technology within the municipality of Veenendaal, based on human values rather than driven by technological possibilities. Based on …

Design Principles For Customer-Engaging Digital Service Systems: An Action Research Study, Keng Leng Siau, Xiaofeng Chen, Xin Tan

Research Collection School Of Computing and Information Systems

Digital services represent a business approach employed by organizations to operate in the digital environment. However, systematic development guidelines for developing quality digital service systems are lacking in the literature. The authors identified four general challenges for developing and implementing customer-engaging digital service systems (CEDSS). By employing the method of canonical action research in a digital service system project, they derived 10 design principles for developing high-quality CEDSS. They empirically evaluated the design principles in the development project and through follow-up focus group sessions. The design principles provide applicable and actionable guidelines for the development of CEDSS.

A Study Of Configuration Management Database (Cmdb) Adoption In It Service Management (Itsm) Implementations Within Nj Community Colleges, Fredrick Dande

All-Inclusive List of Electronic Theses and Dissertations

This study examines the adoption of Configuration Management Databases (CMDBs) in IT Service Management (ITSM) implementations within New Jersey (NJ) community colleges. Despite the well-documented benefits of CMDBs—such as faster issue resolution, improved compliance, and greater visibility across IT infrastructures—implementation success rates remain low. As technology continues to enhance production capabilities and expand access to information, the need for centralized configuration visibility has become critical. A CMDB provides a single system of record for IT assets and services, helping organizations manage outages, assess changes, maintain compliance, and improve asset tracking. This research used an online survey to collect data from …

From The Editors, Rully Karim Dr.

Journal of Project Management & Construction

The Journal of Project Management and Construction (JPMC) is a peer-reviewed publication dedicated to advancing the field of project management and construction, grounded in the principles outlined in the PMBOK 6th Edition. Our focus encompasses the ten knowledge areas essential to successful project management: Integration, Scope, Schedule, Cost, Quality, Resource, Communications, Risk, Procurement, and Stakeholder Management.

JPMC publishes original research papers written in English that provide deeper insights into these knowledge areas and contribute to the development of best practices in project management and construction. Submissions may include theoretical analyses, computational models, experimental observations, or a combination of both theoretical …

Factors Influencing The Use Of Gis-Enabled Public E-Participation For Municipal Solid Waste Management, Irene Arinaitwe, Agnes Nakakawa, Gilbert Maiga

The African Journal of Information Systems

Due to rapid global population growth and urbanization, approximately two billion metric tons of waste are generated annually. Municipal solid waste management has become a critical function for urban authorities. However, many urban authorities in low- and middle-income economies cannot provide efficient municipal solid waste management services because of suboptimal stakeholder participation in governance processes and inadequate information exchange. Therefore, this study sought to determine factors that influence the implementation of GIS-enabled public e-participation using Enhanced Adaptive Structuration Theory. A descriptive field study was conducted among staff of municipal authorities and residents in Uganda’s Kampala Metropolitan Area. Data were analyzed …

The Integration Of Agile Methodologies In Devops Practices Within The Information Technology Industry, Ashley Hourigan, Ridewaan Hanslo

African Conference on Information Systems and Technology

The demand for rapid software delivery in the Information Technology (IT) industry has significantly intensified, emphasising the need for faster software products and service releases with enhanced features to meet customer expectations. Agile methodologies are replacing traditional approaches such as Waterfall, where flexibility, iterative development and adaptation to change are favoured over rigid planning and execution. DevOps, a subsequent evolution from Agile, emphasises collaborative efforts in development and operations teams, focusing on continuous integration and deployment to deliver resilient and high-quality software products and services. This study aims to critically assess both Agile and DevOps practices in the IT industry …

Computer Vision In Soccer: Yolov11 Analytics Engine For Quantifying Game Strategy, Connor S. Maurer

Data Science Undergraduate Honors Theses

Single-shot object detection capabilities significantly reduce computational overhead for real-time computer vision in sports analytics at 60 FPS. YOLO11’s lightweight CNN gives promising accuracy while meeting the low-latency demand of dynamic soccer matches. As data-driven approaches take over the sport of soccer, efficient player tracking systems become critical for informing coach’s strategies. I prototype the ETL (Extract, Transform, Load) process of data collected from a single- shot detection program and evaluate its viability for estimating player fatigue. YOLO11 detects players, the ball, and other characteristics, with the output transformed by homography to estimate the positions in the real world. These …

Digital Transformation And The Future Of Work: Closing The Digital Skills Gap, Siu Loon Hoe

Research Collection School Of Computing and Information Systems

The purpose of this article is to discuss the near future digital technology landscape and propose several specific in-demand digital skills for organizations and individuals in the next few years. This article reviews some recent publications from representative inter-governmental, governmental, non-governmental, and commercial organizations on the rise of digital technologies and corresponding growth in digital jobs. Within this context, several specific in-demand skills are proposed by the author who has written a book on the topic of digital transformation. Rapid advancements in digital technologies continue to shape organizational practices and the future of work. To take advantage of emerging digital …

Digital Infrastructure Development Through Digital Infrastructuring Work: An Institutional Work Perspective, Adrian Yeow, Wee-Kiat Lim, Samer Faraj

CCX Research

Being able to understand and characterize the digital infrastructure development (DID) process has become even more pressing today due to the rapid advent and implementation of new digital infrastructure (DI) in organizations as well as since the COVID-19 crisis. While information systems (IS) research has begun to recognize the institutional nature of such digital infrastructures, there remains a gap in our understanding of how such developments unfold from an institutional perspective. Through our field study of a digital infrastructure development project involving the implementation of an enterprise-wide electronic medical record system at a large US medical facility, we show how …

Gamification In Erp Systems: A Study On Intrinsic Motivation And User Behavioral Intentions, Esi Adeborna, Fiona Fui-Hoon Nah, Luvai Motiwalla

Research Collection School Of Computing and Information Systems

In the evolving landscape of Enterprise Resource Planning (ERP) systems, integrating gamification shows promise for enhancing user training and education. However, empirical research on gamification's effect on intrinsic motivation in using ERP is limited. Hence, we examined the intrinsic motivational effects of a gamified ERP environment in this research. We created a Gamified Web Application linked to SAP ERP to investigate how gamification affects users' behavioral intention. Leveraging self-determination theory, we examined the influence of perceived competence, autonomy, and relatedness on usage intent. In a controlled experiment with 63 participants, data collected via survey revealed that gamification enhances perceived competence, …

Impact Of Government Outsourcing Contracts On High-Tech Vendors: An Empirical Study, Yi Dong, Nan Hu, Yonghua Ji, Chenkai Ni, Jing Xie

Research Collection School Of Computing and Information Systems

Outsourcing is an important strategic decision of high-tech firms. However, while the research has extensively studied the implications of outsourcing to high-tech clients, its impact on high-tech vendors remains underexplored. This study empirically estimates the impact of government outsourcing contracts on high-tech vendors. Employing the earnings-return analyses framework, we find that, for high-tech vendors engaged in government outsourcing contracts, the stock market places a higher value on each unit of unexpected earnings compared to other firms. Additionally, this impact becomes stronger for contracts with longer terms, for contracts outsourced by the U.S. government or by countries with better political and …

Modeling & Engineering Of Usmepcom Business Intelligence Data, Merrick A. Bedford

Theses and Dissertations

This thesis investigates the USMEPCOM’s issue of modeling and engineering Business Intelligence data centralized around the MEPS of Excellence (MOE) program. MEPS around the US conduct military personnel in-processing and in doing so have a vested interest in the standardization and application of the data associated with such processes. There are currently 65 MEPS stations and one RPS that handle military personnel onboarding paperwork and make determinations for military eligibility. This topic is important due to the MEPS cloud data processing system modernization efforts requiring data processing adaptation to ensure relevant and meaningful usage of current data.

Non-Monotonic Generation Of Knowledge Paths For Context Understanding, Pei-Chi Lo, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

Knowledge graphs can be used to enhance text search and access by augmenting textual content with relevant background knowledge. While many large knowledge graphs are available, using them to make semantic connections between entities mentioned in the textual content remains to be a difficult task. In this work, we therefore introduce contextual path generation (CPG) which refers to the task of generating knowledge paths, contextual path, to explain the semantic connections between entities mentioned in textual documents with given knowledge graph. To perform CPG task well, one has to address its three challenges, namely path relevance, incomplete knowledge graph, and …

Service-Oriented Framework For Developing Interoperable E-Health Systems In A Low-Income Country, Bonface Abima, Agnes Nakakawa, Geoffrey Mayoka Kituyi

The African Journal of Information Systems

e-Health solutions in low-income countries are fragmented, address institution-specific needs, and do little to address the strategic need for inter-institutional exchange of health data. Although various e-health interoperability frameworks exist, contextual factors often hinder their effective adoption in low-income countries. This underlines the need to investigate such factors and to use findings to adapt existing e-health interoperability models. Following a design science approach, this research involved conducting an exploratory survey among 90 medical and Information Technology personnel from 67 health facilities in Uganda. Findings were used to derive requirements for e-health interoperability, and to orchestrate elements of a service oriented …

Technology Agency On Usage: Grounded Theory And Measurement Of Technology Induced Usage Behavior, Sandip Kumar Sarkar

Graduate Theses and Dissertations

Most of today’s software applications involve a dyadic interplay between human and technology agency. The use of algorithms driven by user can alter users' interaction patterns by affording them novel and relevant technology action possibilities. I argue that algorithmic activities and features embedded in apps can keep users on IT applications (apps) for longer periods of time. I refer to the behavior of interacting with the apps for longer time than planned as technology-induced excessive use. While practitioners are beginning to recognize characteristics of technology-induced excessive use, research on this topic is very limited. I used a multimethod approach to …

Empirical Assessment Of Big Data Technology Adoption Factors For Organizations With Data Storage Systems, Ahmad B. Alnafoosi

College of Computing and Digital Media Dissertations

Many organizations have on-premises data storage systems. Data storage systems are evolving in multiple ways. One way is the adoption of Big Data. Big Data is a data storage system with the ability to analyze large volumes, velocity, and a variety of data. Per the Economist, data is now the most valuable resource (Parkins, 2017). Big Data holds the promise of unlocking a substantial value of data stored. Yet many organizations are not implementing Big Data. There is a need to identify key factors affecting adoption for such organizations. The literature review revealed multiple gaps in studied adoption factors (un-studied …

How Apis Create Growth By Inverting The Firm, Seth G. Benzell, Jonathan Hersh, Marshall Van Alstyne

Economics Faculty Articles and Research

Traditional asset management strategy has emphasized building barriers to entry or closely guarding unique assets to maintain a firm’s comparative advantage. A new “Inverted Firm” paradigm, however, has emerged. Under this strategy, firms share data seeking to become platforms by opening digital services to third-parties and capturing part of their external surplus. This contrasts with a “pipeline” strategy where the firm itself creates value. This paper quantitatively estimates the effect of adopting an inverted firm strategy through the lens of Application Programming Interfaces (APIs), a key enabling technology. Using both public data and that of a private API development firm, …

The Power Of Renegotiation And Monitoring In Software Outsourcing: Substitutes Or Complements?, He Huang, Minhui Hu, Robert J. Kauffman, Hongyan Xu

Research Collection School Of Computing and Information Systems

Monitoring and contract renegotiation are two common solutions for addressing information asymmetry and uncertainty between a client and a vendor of software outsourcing services. Monitoring is mostly applied in time-and-materials contracts, as a basis for inspecting and reimbursing the vendor’s efforts in system development. Renegotiation, by contrast, is deployed in fixed-price and time-and-materials contracts to mitigate the loss of surplus from uncertainty after system development. We investigate the interaction between monitoring and renegotiation and examine the corresponding contract choice problem. We find that the client benefits from renegotiation based on two effects: an uncertainty-resolution effect and a post-development incentive effect, …

Integration Of Blockchain Technology Into Automobiles To Prevent And Study The Causes Of Accidents, John Kim

Electronic Theses, Projects, and Dissertations

Automobile collisions occur daily. We now live in an information-driven world, one where technology is quickly evolving. Blockchain technology can change the automotive industry, the safety of the motoring public and its surrounding environment by incorporating this vast array of information. It can place safety and efficiency at the forefront to pedestrians, public establishments, and provide public agencies with pertinent information securely and efficiently. Other industries where Blockchain technology has been effective in are as follows: supply chain management, logistics, and banking. This paper reviews some statistical information regarding automobile collisions, Blockchain technology, Smart Contracts, Smart Cities; assesses the feasibility …

Integration Of Internet Of Things And Health Recommender Systems, Moonkyung Yang

Electronic Theses, Projects, and Dissertations

The Internet of Things (IoT) has become a part of our lives and has provided many enhancements to day-to-day living. In this project, IoT in healthcare is reviewed. IoT-based healthcare is utilized in remote health monitoring, observing chronic diseases, individual fitness programs, helping the elderly, and many other healthcare fields. There are three main architectures of smart IoT healthcare: Three-Layer Architecture, Service-Oriented Based Architecture (SoA), and The Middleware-Based IoT Architecture. Depending on the required services, different IoT architecture are being used. In addition, IoT healthcare services, IoT healthcare service enablers, IoT healthcare applications, and IoT healthcare services focusing on Smartwatch …

Using Role Play To Develop An Empathetic Mindset In Executive Education, Siu Loon Hoe, Tamsin Greulich-Smith

Research Collection School Of Computing and Information Systems

The purpose of this article is to discuss the importance of a role play activity as part of an experiential instructional strategy to develop an empathetic mindset among professionals, managers, and executives (PMEs) attending an executive education program in change management. This article provides an approach and process for management educators and facilitators of executive education programs to introduce and teach role play for the busy executives to learn about empathy. Role play is a useful teaching method that helps adult learners understand the importance of seeing things from another person’s point of view especially within a short period of …

Exploring, Understanding, Then Designing: Twitter Users’ Sharing Behavior For Minor Safety Incidents, Mashael Yousef Almoqbel

Dissertations

Social media has become an integral part of human lives. Social media users resort to these platforms for various reasons. Users of these platforms spend a lot of time creating, reading, and sharing content, therefore, providing a wealth of available information for everyone to use. The research community has taken advantage of this and produced many publications that allow us to better understand human behavior. An important subject that is sometimes discussed and shared on social media is public safety. In the past, Twitter users have used the platform to share incidents, share information about incidents, victims and perpetrators, and …

Participatory Learning: Measuring Learning And Educational Technology Acceptance, Erick Sanchez Suasnabar

Dissertations

Participatory Learning (PL) integrates several learning approaches, engaging students throughout the entire assignment process for both online and face-to-face courses. Beyond simply providing a solution, students also craft a problem (problem-based learning), grade each other (peer assessment and feedback), evaluate themselves (self-assessment), and can view others’ work (learning by example). This dissertation research explores the resulting learning effects. Contributions to both educational and Information Systems research include extending an early PL model and experiments that applied the PL approach to examinations, by validating and testing new constructs based on user activity and critical thinking. In addition, the study explores a …

How Do Monetary Incentives Influence Giving? An Empirical Investigation Of Matching Subsidies On Kiva, Zhiyuan Gao, Zhiling Guo, Qian Tang

Research Collection School Of Computing and Information Systems

Matching subsidies, through which third-party institutions provide a dollar-for-dollar match of private contributions made through selected campaigns, have served as effective tools to boost fundraising. We utilize a quasi-experiment on a prosocial crowdfunding platform to examine the effectiveness of matching subsidies in shaping funding outcomes and lender behaviors. Although matching subsidies offer matched loans competitive advantages over unmatched loans, we find that total private contributions made to both matched and unmatched loans increase compared to their prematching counterparts, suggesting a positive spillover effect on unmatched loans. However, matching subsidies lead to decreased private contributions made on the platform after a …

Can We Classify Cashless Payment Solution Implementations At The Country Level?, Dennis Ng, Robert J. Kauffman, Paul Robert Griffin

Research Collection School Of Computing and Information Systems

This research commentary proposes a 3-D implementation classification framework to assist service providers and business leaders in understanding the kinds of contexts in which more or less successful cashless payment solutions are observed at point-of-sale (PoS) settings. Three constructs characterize the framework: the digitalization of the local implementation environment; the relative novelty of a given payment technology solution in a country at a specific point in time; and the development status of the country’s national infrastructure. The framework is motivated by a need to support cross-country research in this domain. We analyze eight country mini-cases based on an eight-facet (2 …

Teaching Applications And Implications Of Blockchain Via Project-Based Learning: A Case Study, Kevin Mentzer, Mark Frydenberg, David J. Yates

Information Systems and Analytics Department Faculty Journal Articles

This paper presents student projects analyzing or using blockchain technologies, created by students enrolled in courses dedicated to teaching blockchain, at two different universities during the 2018-2019 academic year. Students explored perceptions related to storing private healthcare information on a blockchain, managing the security of Internet of Things devices, maintaining public governmental records, and creating smart contracts. The course designs, which were centered around project-based learning, include self-regulated learning and peer feedback as ways to improve student learning. Students either wrote a research paper or worked in teams on a programming project to build and deploy a blockchain-based application using …

Anatomy Of The Edelman: Measuring The World’S Best Analytics Projects, Michael F. Gorman, Lakshminarayana Nittala, Jeffrey M. Aldenb

MIS/OM/DS Faculty Publications

Each year, the INFORMS Edelman Award celebrates the best and most impactful implementations of operations research, management science, and analytics. As the Edelman Award approaches its 50-year mark, we provide a history and characterization of the award’s finalists and winners. We provide some basic descriptive analytics about the participating organizations and authors, the impact of their work, and the methods they employed. We also conduct predictive analytics on finalist submissions, gauging contributors to success in establishing winning entries. We find that predicting Edelman winners a priori is extremely difficult; however, given a set of finalists, predictive models based on monetary …

Global Optimization Algorithms For Image Registration And Clustering, Cuicui Zheng

Dissertations

Global optimization is a classical problem of finding the minimum or maximum value of an objective function. It has applications in many areas, such as biological image analysis, chemistry, mechanical engineering, financial analysis, deep learning and image processing. For practical applications, it is important to understand the efficiency of global optimization algorithms. This dissertation develops and analyzes some new global optimization algorithms and applies them to practical problems, mainly for image registration and data clustering.

First, the dissertation presents a new global optimization algorithm which approximates the optimum using only function values. The basic idea is to use the points …

Changing The Focus: Worker-Centric Optimization In Human-In-The-Loop Computations, Mohammadreza Esfandiari

Dissertations

A myriad of emerging applications from simple to complex ones involve human cognizance in the computation loop. Using the wisdom of human workers, researchers have solved a variety of problems, termed as “micro-tasks” such as, captcha recognition, sentiment analysis, image categorization, query processing, as well as “complex tasks” that are often collaborative, such as, classifying craters on planetary surfaces, discovering new galaxies (Galaxyzoo), performing text translation. The current view of “humans-in-the-loop” tends to see humans as machines, robots, or low-level agents used or exploited in the service of broader computation goals. This dissertation is developed to shift the focus back …

An Automated Feedback System To Support Student Learning Of Conceptual Knowledge In Writing-To-Learn Activities, Ye Xiong

Dissertations

As a pedagogical strategy, Writing-to-Learn (WTL) intends to use writing to improve students’ understanding of course content. However, most of the existing feedback systems for writing are mainly focused on improving students’ writing skills rather than their conceptual development. In this dissertation, an automatic approach is proposed to generate timely, actionable, and individualized feedback based on comparing knowledge representations extracted from lecture slides and individual students’ writing assignments. The novelty of the proposed approach lies in the feedback generation: to help students assimilate new knowledge into their existing knowledge better, their current knowledge is modeled as a set of matching …