Labor Relations Commons^™

Innovative Behavior Among Service Workers And The Importance Of Leadership: Evidence From An Emerging Economy, Albert Amankwaa, Pattanee Susomrith, Pi-Shen Seet

Research outputs 2014 to 2021

This study focuses on how service firms can nurture innovative behavior of employees through the important role of leadership. Despite the growth in innovation research, scholars have been slow to move from an R&D (i.e., technical capital) focus to that focusing on employee innovative behavior. However, organizations’ innovation initiatives heavily depend on employee human capital and behavior at work as these are key inputs in the value creation process. We focus on a specific type of leadership, transformational leadership, and explore a nascent employee concept, job embeddedness, to enhance our understanding of the mechanisms and conditions by which leaders may …