Labor Relations Commons^™

How The Past Of Outsourcing And Offshoring Is The Future Of Post-Pandemic Remote Work: A Typology, A Model, And A Review, Chris Erickson, Peter Norlander

School of Business: Faculty Publications and Other Works

Information and communication technology (ICT) challenges traditional assumptions about the capacity to manage workers beyond organizational and physical boundaries. A typology connects a variety of non-traditional work organizations made possible by ICT, including offshoring, outsourcing, remote work, virtual companies, and platforms. A model illustrates how new technology serves as a proximate cause for a revision of social contracts between capital, labor and government reached through bargaining, and how external shocks such as the COVID-19 pandemic, the institutional environment, and limitations in practice influence how technology changes the organization of work. An historical case illustrates the general features of the model, …