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Full-Text Articles in Labor Relations
Once Bitten, Twice Shy: The Effect Of A Past Refusal On Expectations Of Future Compliance, Daniel A. Newark, Francis J. Flynn, Vanessa K. Bohns
Once Bitten, Twice Shy: The Effect Of A Past Refusal On Expectations Of Future Compliance, Daniel A. Newark, Francis J. Flynn, Vanessa K. Bohns
Vanessa K. Bohns
Four studies examined help-seekers’ beliefs about how past refusals affect future compliance. In Study 1, help-seekers were more likely than potential helpers to believe that a previous refusal would lead a potential helper to deny a subsequent request of similar size. Study 2 replicated this effect and found that help-seekers underestimated the actual compliance rate of potential helpers who had previously refused to help. Studies 3 and 4 explain this asymmetry. Whereas potential helpers’ willingness to comply with a subsequent request stems from the discomfort of rejecting others not once, but twice, help-seekers rely on dispositional attributions of helpfulness to …
If You Need Help, Just Ask: Underestimating Compliance With Direct Requests For Help, Francis J. Flynn, Vanessa K. Bohns
If You Need Help, Just Ask: Underestimating Compliance With Direct Requests For Help, Francis J. Flynn, Vanessa K. Bohns
Vanessa K. Bohns
A series of studies tested whether people underestimate the likelihood that others will comply with their direct requests for help. In the first 3 studies, people underestimated by as much as 50% the likelihood that others would agree to a direct request for help, across a range of requests occurring in both experimental and natural field settings. Studies 4 and 5 demonstrated that experimentally manipulating a person’s perspective (as help seeker or potential helper) could elicit this underestimation effect. Finally, in Study 6, the authors explored the source of the bias, finding that help seekers were less willing than potential …