International Business Commons^™

Linking Distributive And Procedural Justice To Employee Engagement Through Social Exchange: A Field Study In India, Soumendu Biswas, Arup Varma, Aarti Ramaswami

School of Business: Faculty Publications and Other Works

Research linking justice perceptions to employee outcomes has referred to social exchange as its central theoretical premise. We tested a conceptual model linking distributive and procedural justice to employee engagement through social exchange mediators, namely, perceived organizational support and psychological contract, among 238 managers and executives from manufacturing and service sector firms in India. Findings suggest that perceived organizational support mediated the relationship between distributive justice and employee engagement, and both perceived organizational support and psychological contract mediated the relationship between procedural justice and employee engagement. Theoretical and practical implications with respect to organizational functions are discussed.

Essential Skills For Leadership Effectiveness In Diverse Workplace Development, Szu-Fang Chuang

Online Journal for Workforce Education and Development

Globalization, technology advances, and diversity have greatly influenced international business and multinational management operations. Global managers cannot consistently apply traditional leadership when dealing with multiple cultural conflicts and managing international employees in the rapidly changed diverse workplace. This study is an initial effort to examine the new looks of leadership in the diverse workplace development and identify essential leadership skills demanded in a global context. Global leaders need to develop cultural awareness, global mindset, interpersonal skill and effective manager-employee relationship in facing the changes and challenges of the global market. Eleven essential leadership skills for the global leaders to promote …

Corporate Social Responsibility, Daniel H. Brown

Senior Honors Theses

This paper will address Corporate Social Responsibility (CSR) and its far-reaching implications. Initially, the term CSR will be introduced and defined to provide the backbone for the following discussions. The paper will address the theoretical constructs of CSR, managerial strategies for implementing CSR and the application of stakeholder theory. The thesis is built upon Dr. Archie Carroll’s four-part CSR construct. In addition, international standards of CSR, with a focus on Nike, Inc.’s actions, will be evaluated.

New Silicon Valleys Or A New Species? Commoditization Of Knowledge Work And The Rise Of Knowledge Services Clusters, Stephan Manning

Management and Marketing Faculty Publication Series

This paper explores knowledge services clusters (KSCs) as a distinct and increasingly important form of geographic cluster, in particular in emerging economies: KSCs are defined as geographic concentrations of lower-cost skills serving global demand for increasingly commoditized knowledge services. Based on prior research on clusters and services offshoring, and data from the Offshoring Research Network (ORN), major properties and contingencies of KSC growth are discussed and compared with both high-tech clusters and low-cost manufacturing clusters. Special emphasis is put on the ambivalent effect of commoditization of knowledge work on KSC growth: It is proposed that KSCs attract most projects if …

Korean And American Leadership Styles In Business, Diana Estes

Senior Honors Theses

Korea and the USA have recently proceeded in efforts to become closer trading partners through the passing of the United States-Korea Free Trade Agreement (KORUS) and FTAs. More economic integration calls for a stronger understanding of the influences of each other’s cultures. Whether culture influences leadership style or not will be explored. Major influences include history, philosophy, and religion. The meaning of leadership and the characteristics of both of the cultures will succeed after the discussion of the major facets of culture. The application of the cultures and leadership in a business setting will be evaluated and explored. Sources will …

F.A.C.E.S. (Faculty Academic Community Education Showcase): Professional Growth Experiences In A Career University, Paul J. Colbert, Ph.D.

MBA Faculty Conference Papers & Journal Articles

Institutes of higher education exist for the purpose of developing, fostering, nurturing, and stimulating the intellectual growth and development of students. The core values of a college education provide students conceptual and practical educational opportunities that focus on improving their skills and knowledge. These skills and knowledge translate into purposeful, real-life learning experiences. However, in the academic community, learning is not restricted to students. Faculty, too, must be supported and provided opportunities for personal and professional growth and development. Although professional development is not a novel concept in the education profession, schools often take up the gauntlet, but fall short …

Effects Of Service Level With Low Unemployment Rate In Macau, Hou Ian Chui

UNLV Theses, Dissertations, Professional Papers, and Capstones

Justification and Objectives: With this background in mind, there is an important question that has not been answered in the context of Macau’s hospitality industry: Does the workforce display what Gu and Siu (2009) called “mediocre interpersonal skills” (p. 561) because of innate shortcomings in the workforce, or because of voluntary behavior on the part of the workforce? The proposed paper will use Osterman’s (1994) theoretical framework of employment incentives and with reference to the research being conducted by Venetian Macau.

Purpose Statement: The purpose of this study is to quantitatively measure the links between the variables of employee service …

Securing Access To Lower-Cost Talent Globally: The Dynamics Of Active Embedding And Field Structuration, Stephan Manning, Joerg Sydow, Arnold Windeler

Management and Marketing Faculty Publication Series

This article examines how multinational corporations (MNCs) shape institutional conditions in emerging economies to secure access to high-skilled, yet lower-cost science and engineering talent. Based on two in-depth case studies of engineering offshoring projects of German automotive suppliers in Romania and China we analyze how MNCs engage in ‘active embedding’ by aligning local institutional conditions with global offshoring strategies and operational needs. MNCs thereby contribute to the structuration of field relations and practices of sourcing knowledge-intensive work from globally dispersed locations.Our findings stress the importance of institutional processes across geographic boundaries that regulate and get shaped by MNC activities.

Job Satisfaction Determinants: A Study Across 48 Nations, Jeanine K. Andreassi, Leanna Lawter, Martin Brockerhoff, Peter Rutigliano

WCBT Faculty Publications

This paper examines the drivers of job satisfaction across four cultural regions—Asia, Europe, North America, and Latin America. Using Hofstede’s theory, determinants were used to predict job satisfaction for each region and then compared to determine significant differences. Data was collected from a proprietary industry survey on employee work attitudes. The sample consisted of over 70,000 employees from 4 large multinational organizations. Data was analyzed using regression analysis and comparison testing across models. There are significant relationships between job characteristics and job satisfaction across all regions of the world, with a sense of achievement universally the most important driver. Although …

‘Going Through The Mist’: Early Career Transitions Of Chinese Millennial Returnees, Emily T. Porschitz, Chun (Grace) Guo, José Alves

WCBT Faculty Publications

Over the past decade management practitioners have sought to understand the career expectations of the Millennial generation - those born between 1979 and 1994 (Myers and Sadaghiani, 2010) - who are rapidly becoming a dominant force in the global economy. As workers from the Baby Boomer generation move towards retirement, organization leaders are becoming more interested in understanding how to attract and retain millennial employees most effectively (Walmsley, 2007). A large body of research is devoted to uncovering the career expectations of millennial workers, so that practitioners can better understand them. Findings suggest Millennial have high expectations regarding career success …

Labor Shortage And The Development Of Gaming Industry In Macau, Liz Chiu Nga Ming

UNLV Theses, Dissertations, Professional Papers, and Capstones

Purpose:

The purpose of this paper is to explore how the labor shortage in Macau directly affects the growth and development of the gaming industry. As Macau is currently facing similar situations like PRC China, the blooming economy became the main cause for companies to use lucrative salaries to attract quality employees from different sources, including school dropouts as well as current employees from other organizations. In the long run, this could cause a negative impact to the industry as the companies might be forced to promote immature and inexperienced employees to senior positions in order to fill the …

Literature Review On Turnover - To Better Understand The Situation In Macau, Ut Lon Im

UNLV Theses, Dissertations, Professional Papers, and Capstones

Macau is enjoying the prosperity brought by the increase of gaming operations. However, this rapid development imposed a great challenge in Human Resources Management. The hospitality industry is experiencing a high turnover rate, which affects the service quality and long-term sustainability. Major causes of turnover were reviewed from Western based and Asian based literature. Local studies were also included to provide a better picture of the turnover causes in Macau. Some recommendations were made to help retaining talented employees.

Using Self-Service Technologies To Solve The Problem Of Labor Shortage In Macau’S Lodging Industry, U Ka Kit

UNLV Theses, Dissertations, Professional Papers, and Capstones

Macau, the world's leading gaming destination, is suffering from labor shortage. Hotels operators found it difficult to compete with the casinos for the limited human resources. In this article, the author suggests self-service technologies (SSTs) as a possible mean to solve the labor shortage problem in Macau's lodging industry. The literature review shows the seriousness of the problem, and analyze the pros and cons of SSTs, the main reason its implemented and how it is perceived by the customer. Then, base on the review, the author provides five step implementation guide of SSTs in hotel. The author also presents recommendations …

Cross Cultural Variables: Evaluating Employee Attitudes Across Four Regions Of Asia, Europe, North And Latin America, Martin Brockerhoff, Jeanine K. Andreassi Ph.D.

WCBT Working Papers

There has been an explosion of businesses moving operations overseas, setting up international joint ventures and establishing multinational enterprises. This trend has led organizational researchers as well as corporations to explore the implications of cultural differences in managing a workforce. Can the same Western management practices be used as effectively with employees in Asia as in North America? Does the application of Western management principles in multinationals affect aspects of job satisfaction in non-Western countries? This poster reports the findings from two exploratory analyses on the relationship between job attitudes and the geographic/cultural setting of business organizations. The first analysis …

Problem-Based Learning Leadership Development Program In A Multi-National Company, Stephen M. Brown, Petra Garnjost, Stefan Heilmann

WCBT Faculty Publications

This paper reports on the development and implementation of a team leadership training program in a multi-national company. The European Engineering Company (EEC Group) had grown and expanded into many countries in a relatively short time frame as a result of increased demand for the company's products and services in newly developing countries. The EEC Group and the training program had additional issues of culture and basic institutional knowledge. The paper reports on the program, the conceptual framework of the International Leadership Development Program (ILDP), results, and lessons learned. The authors advocate use of a Problem-based Learning (PBL) methodology to …

Carnival Corporation & Plc, Ye Zhou

MBA Student Scholarship

Carnival Corporation & plc is a global cruise company and one of the largest vacation companies in the world. This paper researches the company by analyzing environmental factors, strategic position within the cruise industry and competitive advantages. After reviewing company's strategic history, this paper evaluates the effectiveness of the company's present strategies (Carnival Corporation and PLC, 2010b).

Developing A Culturally Responsive Classroom Collaborative Of Faculty, Students, And Institution, Paul J. Colbert

MBA Faculty Conference Papers & Journal Articles

Culture is integral to the learning process. It is the organization and way of life within the community of students and teachers and directs the way they communicate, interact, and approach teaching and learning. Although founded in particular values and principles, the academy, like most organizations, is impacted day-to-day by its culture. Yet, the traditional higher education institution has not been designed to operate within a racially or ethnically diverse student population. The social, political, economic, and cultural forces that support the institution influence the teaching and learning environments. To better address cultural diversity in the classroom, faculty must first …

White Supremacy Culture : A Barrier To Career Upward Mobility For Malaysian Employees In Multinational Corporations (Mncs)?., Chong Kean Woon

Student Works (2010-2019)

This study examines factors that influence White Supremacy Culture, a potential modern discrimination within multinational companies (MNCs) local subsidiaries in Malaysia. Over the years, Malaysia foreign direct investments (FDI) grew substantially, with MNCs from the United States and countries from the Europe being the important sources of Malaysian FDI. As a result, the use of white expatriates from the western countries to hold key posts in local subsidiaries has increased, with the aim to facilitate managerial and technical development as well as knowledge transfer to Malaysians. However, as time goes by, the decision power and autonomy of the local subsidiaries …

Two Field Studies Examining The Association Between Positive Psychological Capital And Employee Performance, James B. Avey, James L. Nimnicht, Nancy Graber Pigeon

All Faculty Scholarship for the College of Business

Purpose – The purpose of this study is to examine the relationship between psychological capital (comprised of hope, optimism, efficacy and resilience) and employee performance through multiple studies and methods of data.

Design/methodology/approach – The study included two samples in a large financial firm headquartered in Melbourne, Australia. The employees' level of psychological capital were measured with the psychological capital questionnaire. Via regression, this was related to individual level financial performance data from the firm and manager rated performance.

Findings – As hypothesized, psychological capital was found to be related to employees' level of financial performance, referrals within the firm …

A Narratives’ Exploration Of Non-Traditional International Assignees Locally Resident And Employed In The South Of France, Marian Crowley-Henry

Conference papers

Contemporary publications in international human resource management call for the pluralisation of international assignees beyond the widely described expatriate. This paper presents an under-explored category of international assignees: highly educated, non French, Western (first world) individuals who reside indefinitely in the South of France, maintaining their professional careers while resident in the host country. A sample of over thirty individuals meeting these criteria was interviewed in France in depth over a three year period. These individuals are not migrants as by their own descriptions they consider migrants to have to move internationally (economic migrants) while their decisions to move to …

International Knowledge Professionals: Contemporary Career Concerns And Implications, Marian Crowley-Henry

Conference papers

This study supplements existing contemporary research on knowledge workers. It takes an interpretivist approach to represent and analyse a new breed and under-researched sub-category of international assignee termed ‘bounded transnationals’ by the author. In the context of this paper these can be simply described as internationally-located knowledge professionals. This sample has committed to living indefinitely in the host country as foreign residents where they are employed under local country contracts of employment. The paper explores how the sample perceives and makes sense of careers in the context of globalisation and change.

Women’S Careers Internationally: A Qualitative Study Of Female Western Knowledge Professionals Living In The South Of France, Marian Crowley-Henry

Conference papers

This paper is founded on a qualitative PhD study researching the careers of individuals who live outside their home country on a potentially permanent basis in the South of France. It interprets the careers of the females in the sample, and the findings highlight both the personal nature of careers and the permeable career/life boundary with the females ‘morphing’ their careers over time, as circumstances dictate and opportunities facilitate. The phenomenon of ‘morphing careers’ is identified in the literature as the protean career. Specific elements from the work/life trajectory influence women’s career choices at varying points in their life and …

Impact Of Behavioral Performance Management In A Korean Application, Fred Luthans, Shanggeun Rhee, Brett C. Luthans, James B. Avey

Department of Management: Faculty Publications

Purpose – The purpose of this study is to examine whether the use of money, social recognition, and feedback have a similar impact on employee performance in the context of a modern Korean broadband internet service firm.

Design/methodology/approach – The study design was a quasi-field experiment (with control group). First, the leaders of this Korean firm were trained in behavioral performance management. Following the steps of organisational behavior modification (O.B. Mod.) they identified, measured, and analyzed critical performance behaviors and then intervened with the following reward incentives: money (n = 38), social recognition and caring attention (n = 41), and …

Control And The Protean Career: A Critical Perspective From The Multinational’S International Assignees, Marian Crowley-Henry, David Weir

Articles

Mainstream management literature and research regarding the international career has long focused on the traditional expatriate experience. In this discourse the tendency has been to outline the benefits and issues to be considered for organizations and individuals embarking on international assignments. In contrast this chapter focuses on a special group whose positioning in the structures of employment and organization is in some ways exemplary of developing trends in the global labor force. They are the highly educated permanent expatriates who remain in the host country indefinitely (that is without a pre-determined organizational option of repatriation to their initial home country). …

The Protean Career: Exemplified By First World Foreign Residents In Western Europe?, Marian Crowley-Henry

Articles

This article presents findings from a qualitative study exploring the career-related motivations and experiences of a sample of 20 expatriates living and working on a permanent basis in the South of France (Sophia Antipolis) and in Germany (Munich). By virtue of their having established local links in the host country, either in having local working contracts or being installed in the area on a permanent basis (home owners; children born/being schooled in the host country), these expatriates could also be termed foreign residents in the host country. The study’s sample of highly educated workers originating from the United States of …

The International Protean Career: Four Women’S Narratives, Marian Crowley-Henry, David Weir

Articles

In this paper, we share individual narratives outlining the experiences of four well-educated western women following a permanent international career in the South of France. By virtue of detailed interview transcripts and contextual information regarding the specificity of the location in question, a comprehensive picture of the experiences and choices of individual women in leadership business positions on an international level is painted. Our aim is not to generalise the findings to a wider population, but to gain an insight into the depth and complexity of career issues for women in general, and particularly for women working in a foreign …

The International Protean Career: Considerations For Human Resource Management, Marian Crowley-Henry

Conference papers

This paper presents some career patterns from a research undertaking which qualitatively sampled highly educated Western foreign residents in the South of France. In the data collection, their individual career stories were relayed to the researcher from in-depth exploratory interviews. The very personal and individual nature of these careers is underlined in the research findings. The aim of this paper is to share some of the broader findings from the study, which invoke discussion on the wider concerns for career management within the HRM discipline in the future.

A Comparative Analysis Of Human Rights Laws In The United States And Australia, Emily F. Chalifoux

Honors Theses

Discrimination does not make good business sense; it causes tension and a decrease in productivity. Even though human rights laws vary from country to country, conforming with these laws makes business more cohesive and productive. Some of the many benefits include:

• Increase the pool of potential employees and, therefore, the chances of getting the best person for the job,

• Build morale and productivity of employees

• Minimize complaints, disruptions and legal wrangles, leaving employees to focus on their work, and

• Add to the bottom line and build the company's reputation in the community.

The purpose of this paper is to analyze …

Cultural Diversity In Multinational Organisations, Marian Crowley-Henry

Conference papers

With the rhetoric in international management espousing the value of being able to access and capitalise on the knowledge of a workforce with international experience in order to compete globally and the need to embrace diversity (including cultural or ethnic diversity) in and across organisations, this paper discusses the findings from a qualitative research undertaking where senior and middle managers working for multinational organisations in a cross-section of industry sectors were interviewed. A total of twenty in-depth interviews were conducted with “foreign” managers based in Europe, the majority hired on local contracts. The findings presented in this paper outline the …

Personal Or Organisational Control? A Critical Perspective From The Multinational’S International Assignees, Marian Crowley-Henry, David Weir

Conference papers

This paper presents findings from a qualitative study of non-national employees of multinational organisations based in Sophia Antipolis (South of France). Here twenty-three in-depth interviews with non-nationals employed by a multinational in the area, together with contextual data regarding the particular case of Sophia Antipolis contribute to the discussion on power and control in an international, organisational context. Irrespective of the initial motivations to follow on an international career, this study highlights the tensions individuals encounter in their desire to retain their international status while seeking out a more individual, balanced, protean career, potentially beyond their current employing organisations. Extracts …