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Full-Text Articles in Hospitality Administration and Management
The Impact Of Leed Certification On Hotel Performance, Matthew Walsman Ph.D., Rohit Verma Ph.D., Suresh Muthulingam Ph.D.
The Impact Of Leed Certification On Hotel Performance, Matthew Walsman Ph.D., Rohit Verma Ph.D., Suresh Muthulingam Ph.D.
Matthew Walsman
The LEED certification standard for green buildings has gained considerable acceptance since its launch in 2000. However the question as to whether LEED certification provides business benefits has remained largely unanswered, particularly for the hotel industry. On the one hand, many scholars and practitioners claim that organizations pursing LEED certification realize costs savings and increase revenues. On the other hand several scholars have returned results that are inconclusive. This study contributes evidence to this debate by calculating a differential revenue for LEED certified hotels, compared to those that are not certified. This comparison of the performance 93 LEED-certified hotels (representing …
The Hotel Guest Questionnaire : An Assessment Of Its Role As A Service Encounter Interface, Alfred Ogle
The Hotel Guest Questionnaire : An Assessment Of Its Role As A Service Encounter Interface, Alfred Ogle
Alfred Ogle
This exploratory study on hotel stakeholder behaviour uses a 'service innovation' approach to investigate how the hotel guest questionnaire can function in a way not previously considered in the hospitality management literature. viz as a remote service encounter interface between the hotel management and guest. The paper-based guest questionnaire. also commonly known as comment card. is an old hotel tradition that is the most widely used method or guest feedback elicitation by hotels. Primarily a method of measuring guest satisfaction. studies show that its inherent limitations as a survey Instrument result in inaccurate and ungeneralisable data. The trend for e-based …