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Full-Text Articles in Hospitality Administration and Management
A Study Of Airbnb As A Potential Competitor Of The Hotel Industry, Quynh Nguyen
A Study Of Airbnb As A Potential Competitor Of The Hotel Industry, Quynh Nguyen
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of the study is to examine Airbnb as a possible competitor of the hotel industry using Peteraf and Bergen’s broad-based competitor identification tool. Unlike existing empirical research on the subject, the study takes a qualitative approach to answer the research question. The results of the study assist hotel operators in determining the competitiveness of Airbnb and the need for a business response to the service.
An Importance-Performance Analysis Of Multigenerational Preferences In Guestroom Technology, Sidian Lan
An Importance-Performance Analysis Of Multigenerational Preferences In Guestroom Technology, Sidian Lan
UNLV Theses, Dissertations, Professional Papers, and Capstones
This study focuses on generational preferences in terms of guestroom technology. The hospitality technology industry has indicated guestroom technology as their highest priority in terms of hospitality technology investment. Previous studies have investigated in-room technology amenities and ranked them in order of importance and performance. However, it is uncertain which guestroom specific technologies should they invest in when it comes to different generations. Each generation is fundamentally different from the others because each generation was born in different eras with different societal changes. These generations have different values, ideas, needs, and communication skills. Hoteliers are investing time and money into …
Loyalty Programs: An Examination Of The Best Practices In Selected Luxury Chain Hotels, Julie Poincenot
Loyalty Programs: An Examination Of The Best Practices In Selected Luxury Chain Hotels, Julie Poincenot
Recreation, Parks, and Tourism Administration
Loyalty programs enable companies to reward their return customers. In the hotel industry, a loyalty program is a useful and beneficial tool to improve their customer service and entice their guests to stay with them on return visits. The purpose of this study was to conduct a best practices study on loyalty programs in luxury hotel chains. The researcher used a best practices matrix to examine the loyalty programs of Fairmont Hotels and Resorts, Omni Hotels and Resorts, and Kimpton Hotels and Restaurants. The study found that companies should benchmark their programs by aligning their benefits with companies similar to …
An Investigation Of Work Placement In The Hotel Industry: Perceptions From Hoteliers And Students, Margaret Lenihan, Irene Sheridan
An Investigation Of Work Placement In The Hotel Industry: Perceptions From Hoteliers And Students, Margaret Lenihan, Irene Sheridan
Irish Business Journal
The changing need of higher education to interface more effectively with industry has been widely documented, as has the rising awareness of those attributes which most benefit graduates seeking employment. A key way in which third-level institutions can build stronger partnerships with employers, and assist their students in postgraduate success, is through the provision of work placements. This paper presents research conducted in relation to work placement in the hotel industry, from the perspective of both hoteliers who facilitated the work placements and students who undertook placements. Primary research was conducted with both hoteliers and students. The findings from the …