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Hospitality Administration and Management Commons™
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Articles 1 - 4 of 4
Full-Text Articles in Hospitality Administration and Management
Competing Values In The Culinary Arts And Hospitality Industry: Leadership Roles And Managerial Competencies, Michael W. Riggs, Aaron W. Hughey
Competing Values In The Culinary Arts And Hospitality Industry: Leadership Roles And Managerial Competencies, Michael W. Riggs, Aaron W. Hughey
Counseling & Student Affairs Faculty Publications
It is important that education and training programmes align with the needs of the professions they are designed to support. The culinary arts and hospitality industry is a vocational area that needs to be examined more closely to ensure that the skills and competencies taught are those that will actually be needed when students matriculate from career preparation programmes. This study compared the self-assessed leadership roles and managerial competencies of hospitality students and hospitality management professionals in employment. Using the Competing Values Framework (CVF) as a theoretical framework, eight leadership roles and 24 managerial competencies were examined in an effort …
The Effect Of Cultural Intelligence On Employee Performance In International Hospitality Industries: A Case From The Hotel Sector In Egypt, Hadia Fakhreldin
The Effect Of Cultural Intelligence On Employee Performance In International Hospitality Industries: A Case From The Hotel Sector In Egypt, Hadia Fakhreldin
Business Administration
This study highlights the importance of cultural intelligence in international business. Employees with high levels of cultural intelligence (CI) achieve high performance levels, therefore CI should be a screening criteria and a training goal within multinational companies. A five stars hotel is chosen as the field for testing/examining the theoretical framework identified in the literature. The cultural intelligence level of employees in this hotel is first determined through a questionnaire technique using a valid and reliable test (the Cultural Quotient Scale). Then the performance of these employees is identified through examining selected criteria in their performance review. To verify the …
The Effects Of Job Satisfaction, Organizational Commitment, Organizational Citizenship Behavior On Turnover Intentions, Orhan Ulndag, Sonia Khan, Nafiya Guden
The Effects Of Job Satisfaction, Organizational Commitment, Organizational Citizenship Behavior On Turnover Intentions, Orhan Ulndag, Sonia Khan, Nafiya Guden
Hospitality Review
The current study investigated the effects of job satisfaction and organizational commitment on organizational citizenship behavior and turnover intentions. The study also examined the effect of organizational citizenship behavior on turnover intentions. Frontline employees working in five-star hotels in North Cyprus were selected as a sample. The result of multiple regression analyses revealed that job satisfaction is positively related to organizational citizenship behavior and negatively related to turnover intentions. Affective organizational commitment was found to be positively related to organizational citizenship behavior. However, the study found no significant relationship between organizational commitment and turnover intentions. Furthermore, organizational citizenship behavior was …
Identifying Training Challenges In Hospitality Industry: An Exploratory Approach , Valentini Kalargyrou, Robert H. Woods
Identifying Training Challenges In Hospitality Industry: An Exploratory Approach , Valentini Kalargyrou, Robert H. Woods
Hospitality Review
The current study investigated the effects of job satisfaction and organizational commitment on organizational citizenship behavior and turnover intentions. The study also examined the effect of organizational citizenship behavior on turnover intentions. Frontline employees working in five-star hotels in North Cyprus were selected as a sample. The result of multiple regression analyses revealed that job satisfaction is positively related to organizational citizenship behavior and negatively related to turnover intentions. Affective organizational commitment was found to be positively related to organizational citizenship behavior. However, the study found no significant relationship between organizational commitment and turnover intentions. Furthermore, organizational citizenship behavior was …