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Full-Text Articles in Hospitality Administration and Management
You Look Like You’Ve Seen A Ghost: A Preliminary Exploration In Price And Customer Satisfaction Differences At Haunted Hotel Properties, Kimberly Mathe-Soulek, Grant C. Aguirre, Ioana Dallinger
You Look Like You’Ve Seen A Ghost: A Preliminary Exploration In Price And Customer Satisfaction Differences At Haunted Hotel Properties, Kimberly Mathe-Soulek, Grant C. Aguirre, Ioana Dallinger
Journal of Tourism Insights
With the increasing popularity of paranormal ghost hunting shows in mainstream television and popular culture, research in haunted lodging establishments is warranted. The purpose of this study is to explore differences in price and customer satisfaction between haunted vs. non-haunted properties; while also considering inn vs. hotels and chain vs. independent properties. Using TripAdvisor customer satisfaction scores and average daily rates, results of this study are opposite of what is hypothesized such that overall, haunted properties have lower customer satisfaction; while haunted, chain properties have higher prices. An exploration of interactions among variables is explored and practical implications are discussed. …
Predicting Lodging Manager Annual Salary Based On Metropolitan Statistical Area Attributes And Lodging Industry Performance: Exploring The Concept, Nicholas J. Thomas, Eric Adam Brown, Donald Schoffstall, Lisa Y. Thomas
Predicting Lodging Manager Annual Salary Based On Metropolitan Statistical Area Attributes And Lodging Industry Performance: Exploring The Concept, Nicholas J. Thomas, Eric Adam Brown, Donald Schoffstall, Lisa Y. Thomas
Eric A. Brown
Using multiple regression analysis, lodging managers’ annual mean salaries in 143 Metropolitan Statistical Areas (MSA) within the U.S. were analyzed to identify what relationships existed with variables related to general MSA characteristics, along with the lodging industry’s size and performance. By examining the relationship between these variables, the authors predict the long-term possibility of predicting lodging industry managers’ salaries. These predictions may have an impact on financial performance of an individual lodging property or organization. Through this paper, this concept was applied and explored within U.S. MSAs. These findings may have value for a variety of stakeholders, including human resources …
Playing For First Place: An Analysis Of Online Reviews And Their Impact On Local Market Rankings, Dipendra Singh, Edwin N. Torres, April Robertson-Ring
Playing For First Place: An Analysis Of Online Reviews And Their Impact On Local Market Rankings, Dipendra Singh, Edwin N. Torres, April Robertson-Ring
Rosen Faculty Scholarship and Creative Works
Whereas past research studied the impact of online reviews on a hotel’s image, the present study analyzes the impact of various measures of customer engagement on the local market ranking of a hotel. For these purposes, the researchers collected data on a sample of hotels including the number of reviews, absolute rating (i.e. 1-5 stars), and market ranking (i.e. 1st, 2nd, 3rd place) on TripAdvisor. The authors tested the relationships between number of reviews, market ranking, overall rating and number of booking transactions. Results revealed that the absolute rating of the hotel was a significant factor in determining its market …
University Lodging Demand: An Analysis Of Its Stability And Guidance For Estimating Its Growth Potential At The Market Level, John O'Neill
University Lodging Demand: An Analysis Of Its Stability And Guidance For Estimating Its Growth Potential At The Market Level, John O'Neill
ICHRIE Research Reports
This translational research study analyzes university-related lodging demand over a 24-year period through 2013. In so doing, this research project focuses on 27 university towns in an attempt to best isolate the dynamics of lodging supply and demand related to universities. Also, the study compares the supply and demand in university towns to U.S. averages and to similarly-sized cities that are not dominated by a university. This study finds that lodging demand in university towns is more stable than both U.S. averages and to similarly-sized small cities. This study also evaluates factors that hotel developers and analysts should consider when …
Where Is It Going? An Overview Of Technology Decision Makers’ Perceptions In The U.S. Lodging Industry, Mehmet Erdem
Where Is It Going? An Overview Of Technology Decision Makers’ Perceptions In The U.S. Lodging Industry, Mehmet Erdem
ICHRIE Research Reports
This study has attempted to examine and document perceptions and opinions of hotel executives about issues and trends in information technology. Respondents have a wide variety of titles including CEOs, owners, and general managers of numerous different properties in lodging industry. The results of this study provide empirical evidence to substantiate current technology issues and trends within the lodging context. The results shows that hotel executives have recognized the importance of connectivity between hotel guests and hotel technologies. Findings in this study offers an opportunity to examine the status quo of technology’s influence on the U.S. lodging industry. It is …