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Hospitality Administration and Management Commons™
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Articles 1 - 5 of 5
Full-Text Articles in Hospitality Administration and Management
Characteristics Of Small Hospitality Businesses:A Study In An Urban Setting In Turkey, Atilla Akbaba
Characteristics Of Small Hospitality Businesses:A Study In An Urban Setting In Turkey, Atilla Akbaba
Hospitality Review
The aim of this study was to contribute to the growing body of knowledge concerning small hospitality businesses (SHBs) through an analysis of selected aspects of SHBs in an urban setting, namely Akcakoca, Turkey. Particular attention was given to the characteristics of businesses, finance, marketing, human resource management, involvement of residents in the industry, and management of SHBs. A sample of 72 businesses in Akcakoca was examined and their role in tourism was evaluated. The findings of this study reveal that SHBs carry significant deficiencies and inadequacies and face a common set of problems.
Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach
Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach
Hospitality Review
As the hotel industry grows more competitive, quality guest service becomes an increasingly important part of managers' responsibility measuring the quality of service delivery is facilitated when managers know what types of assessment methods are available to them. The authors present and discuss the following available measurement techniques and describe the situations where they best meet the needs of hotel managers: management observation, employee feedback programs, comment cards, mailed surveys, personal and telephone interviews, focus groups, and mystery shopping.
Managers' Perception Of Alcohol Service Training Programs, Daniel Doyle Crafts
Managers' Perception Of Alcohol Service Training Programs, Daniel Doyle Crafts
Hospitality Review
In order to serve alcoholic beverages in a responsible manner, most managers turn to alcohol server training programs to provide effective standardized training for the alcohol server. Whether or not the programs are perceived by hospitality managers as effective has not been established. The author presents the results of a study of Oklahoma hospitality managers who perceive alcohol server training as becoming less effective.
Developing The Ladder To Professionalism, Tom Baum, Patricia Reid
Developing The Ladder To Professionalism, Tom Baum, Patricia Reid
Hospitality Review
Developing The Ladder To Professionalism by Tom Baum, Manager, Curricula Development Unit and Patricia Reid, Training Advisor, Curricula Development Unit at the Council for Education, Recruitment and Training, State Agency for Hotels, Catering and Tourism in Dublin, Ireland: “Developments are currently in hand to promote increased professionalism in management within the hotel and catering industry in Ireland. The authors discuss the particular responsibility of educational agencies. Recent initiatives to provide a comprehensive and flexible career ladder encompassing craft training, in-service and “second-chance” education, as well as more conventional college-based initial management are reviewed, as are attempts by various industry associations …
A Study To Adapt Various Sales Forecasting Methods For Use By Military Club Managers, Alfred J. Bender
A Study To Adapt Various Sales Forecasting Methods For Use By Military Club Managers, Alfred J. Bender
FIU Electronic Theses and Dissertations
The purpose of this study is to adapt and combine the following methods of sales forecasting: Classical Time-Series Decomposition, Operationally Based Data and Judgmental Forecasting for use by military club managers.