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Hospitality Administration and Management Commons™
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Articles 1 - 18 of 18
Full-Text Articles in Hospitality Administration and Management
Employees’ Responses To Positive Feedback From Customers And Managers, I Hsuan Tsai
Employees’ Responses To Positive Feedback From Customers And Managers, I Hsuan Tsai
FIU Electronic Theses and Dissertations
The purpose of this research is to understand the impacts of positive feedback from customers and managers and the extrinsic rewards and intrinsic rewards on job satisfaction. Furthermore, this research will examine how employees in the hospitality industry react to positive feedback and to explore whether this positive feedback has practical applications to help increase employee satisfaction. A total of 500 questionnaires were distributed, 339 valid surveys from respondents with experience working in the hospitality industry were returned. The results indicated that positive feedback from customers as well as summarized positive customer feedback delivered by managers have positive relationships with …
Consumer Perceptions Of Sustainability In The Cruise Industry, Lindsay Marie Ackerman
Consumer Perceptions Of Sustainability In The Cruise Industry, Lindsay Marie Ackerman
FIU Electronic Theses and Dissertations
This thesis addresses the lack of available research regarding consumer perceptions of sustainability in the cruise industry. The study was conducted by administering an anonymous online survey with cruise message board participants and social media users. The survey was available to all consumers, including consumers who have not cruised. The survey focused on general reasons a consumer books a cruise, consumer travel behaviors, sustainability of the cruise industry, and sustainable factors that may impact a consumers’ choice of a cruise line. The goal of this research was to determine any patterns and trends that may emerge regarding consumer perceptions. The …
To Chae Or Not To Chae, Raymond S. Schmidgall Ph.D., Cpa, James W. Damitio
To Chae Or Not To Chae, Raymond S. Schmidgall Ph.D., Cpa, James W. Damitio
Hospitality Review
Many certifications are available in many professions. They represent a level of achievement and provide a dimension of professionalism to a resume. This article reveals the results of research covering the degree the extent of certification of members of the Hospitality Financial & Technology Professionals. Further, obstacles and assists in taking the examination to become a Certified Hospitality Accountant Executive (CHAE) were determined. Thirty-seven percent of the respondents have earned their CHAE. The biggest obstacle to taking the exam according to 60% of the respondents who have not earned the CHAE was lack of time to prepare. The biggest assist …
Hospitality Review Volume 31 Issue 2 2013, Fiu Hospitality Review
Hospitality Review Volume 31 Issue 2 2013, Fiu Hospitality Review
Hospitality Review
No abstract provided.
Hotel Guest E-Questionnaires: Implications For Feedback And Relationships, Alfred Ogle, Nadine Henley, Michelle Rowe, Sybe Jongeling, Stephen Fanning
Hotel Guest E-Questionnaires: Implications For Feedback And Relationships, Alfred Ogle, Nadine Henley, Michelle Rowe, Sybe Jongeling, Stephen Fanning
Hospitality Review
This paper examines the reliability and efficacy of hotel guest e-mail questionnaire compared to the paper questionnaire in the Asian Pacific context. Conducted inPerth,SingaporeandPenang, cities with mature hospitality and tourism industries and a representation of chain and independent deluxe hotels, this exploratory qualitative study examines hotelier views of e-mail guest communication derived from content analysis of guest questionnaires format and content and in-depth interviews with senior hoteliers. The findings indicated that e-questionnaires manifested as e-mails, as a direct replacement of the paper questionnaire, appear to be premature given divergent hotelier views and shortcomings in e-mail response administration. If properly executed, …
To Chae Or Not To Chae, Raymond S. Schmidgall Ph.D., Cpa, James W. Damitio Ph.D. Cma
To Chae Or Not To Chae, Raymond S. Schmidgall Ph.D., Cpa, James W. Damitio Ph.D. Cma
Hospitality Review
Many certifications are available in many professions. They represent a level of achievement and provide a dimension of professionalism to a resume. This article reveals the results of research covering the degree the extent of certification of members of the Hospitality Financial & Technology Professionals. Further, obstacles and assists in taking the examination to become a Certified Hospitality Accountant Executive (CHAE) were determined. Thirty-seven percent of the respondents have earned their CHAE. The biggest obstacle to taking the exam according to 60% of the respondents who have not earned the CHAE was lack of time to prepare. The biggest assist …
Current State Of Management/Union Relations In Hospitality Sector, Helen Lavan, Marsha Katz
Current State Of Management/Union Relations In Hospitality Sector, Helen Lavan, Marsha Katz
Hospitality Review
Labor management relations in the hospitality sector is an important aspect of effective management. Increasingly, unions are becoming proactive in organizing hospitality workers. This manifests itself in strikes, boycotts, picketing, sexual harassment complaints, and complaints to OSHA regarding safety and health workplace violations. This research monitors the current scene with respect to labor management relations and analyzes work issues that have been brought up for third-party resolution by NLRB staff or arbitrators. The study reports on 66 NLRB cases and 104 arbitration cases. Issues brought before the NLRB include mostly contract interpretations. In arbitration, there were mostly discipline issues, including …
Maximizing Hospitality Learning Outcomes: An Integrated Experiential In-Class Approach, Robert J. Harrington, Godwin-Charles A. Ogbeide, Michael C. Ottenbacher
Maximizing Hospitality Learning Outcomes: An Integrated Experiential In-Class Approach, Robert J. Harrington, Godwin-Charles A. Ogbeide, Michael C. Ottenbacher
Hospitality Review
This study explored the influence of an experiential, in-class approach to the hospitality curriculum as a means of increasing its efficiency and effectiveness. Specifically, the study provides an example of how hospitality faculty might utilize an experiential, in-class approach to integrate additional hospitality-specific content along with process and content issues for working in teams and team decision-making. The results of this study support the efficient and effective use of an experiential inclass teaching method. The value of this study is twofold: (1) it provides an initial test of this approach’s usefulness and (2) it provides a forum for continued conversations …
Effects Of Management-Development Practices On Hospitality Management Graduates' Job Satisfaction And Intention To Stay, Edwin Torres, Howard Adler
Effects Of Management-Development Practices On Hospitality Management Graduates' Job Satisfaction And Intention To Stay, Edwin Torres, Howard Adler
Hospitality Review
Companies have long recognized the importance of training and developing their managers to prepare them for their short- and long-term careers. Formal management-development programs and other less formal means of management development abound in the hospitality industry. Therefore, one may ask whether the entry-level managers for whom these programs are designed perceive them to be effective. The present study explores management-development practices, procedures, and techniques, and their effects on job satisfaction and organizational commitment
Assessment Of Higher-Education Hospitality Programs, Matt A. Casado
Assessment Of Higher-Education Hospitality Programs, Matt A. Casado
Hospitality Review
The function of assessment in higher-education hospitality programs is to improve student learning. Although the assessment process is common in higher-education institutions, examples of assessment practices in hospitality programs have not been made available to academic practitioners. This paper describes a method successful at formulating assessment in a hospitality college professional program.
Think Like An Owner: Identifying The Characteristics That Are Important For Ownership-Like Thought In The Hospitality Industry, Jeffery D. Elworth, Jeffery A. Beck, Ronald F. Cichy
Think Like An Owner: Identifying The Characteristics That Are Important For Ownership-Like Thought In The Hospitality Industry, Jeffery D. Elworth, Jeffery A. Beck, Ronald F. Cichy
Hospitality Review
Companies want recruits who “think like an owner”; that is, managers who demonstrate entrepreneurial aptitude and skills, think on their feet, and possess good problem-solving abilities. This exploratory study sought to identify the characteristics important for ownership-like thought in the hospitality industry. A questionnaire based on a review of entrepreneurship literature drew responses from 182 hotel and restaurant industry operators, executives, and owners. Results suggested six factors or characteristics that lead to ownership-like thought or behavior.
Organizational Commitment And Loyalty Among Part Time Hospitality Employees, Misty M. Johanson, Seonghee Cho
Organizational Commitment And Loyalty Among Part Time Hospitality Employees, Misty M. Johanson, Seonghee Cho
Hospitality Review
Historically, part time employees have played a critical role in the delivery of guest services in the hospitality industry. This study evaluates commitment issues from 169 part time hospitality workers. Discussions focus on effective strategies to boost employee commitment and levels of employee support among part time workers in order to improve behaviors and enhance loyalty.
Marketing Hospitality Web Sites, Galen Collins, Jamie Murphy
Marketing Hospitality Web Sites, Galen Collins, Jamie Murphy
Hospitality Review
The web has emerged as a potent business channel. Yet many hospitality websites are irrelevant in a new and cluttered technical world. Knowing how to promote and advertise a website and capitalizing on available resources are the keys to success. The authors lay out a marketing plan for increasing hospitality website traffic.
Hospitality Data Mining Myths, Rob Law
Hospitality Data Mining Myths, Rob Law
Hospitality Review
Electronic database handling of buisness information has gradually gained its popularity in the hospitality industry. This article provides an overview on the fundamental concepts of a hotel database and investigates the feasibility of incorporating computer-assisted data mining techniques into hospitality database applications. The author also exposes some potential myths associated with data mining in hospitaltiy database applications.
Waikiki Faces Major Problems: Does New Master Plan Hold Solutions?, Robert A. Meyer
Waikiki Faces Major Problems: Does New Master Plan Hold Solutions?, Robert A. Meyer
Hospitality Review
Waikiki, Hawaii, faces declining tourism numbers, sinking property values, and possibly a destination entering the decline phase of the tourism life cycle. Seeking the advice of world renowned planners, it has set its sights on a new master plan aimed at correcting much that seems to have gone wrong
Is Your Hotel Missing Technology?, Loren Ford, Robert C. Ford, Stephen M. Lebruto
Is Your Hotel Missing Technology?, Loren Ford, Robert C. Ford, Stephen M. Lebruto
Hospitality Review
In order to become more effective and efficient in providing guest services, hotels must avail themselves of information technology. A firm's competitive edge and quality can be the result of the successful implementation of an information sys- tem. The authors present in this article the why, who, what, when, where, and how of implementing information systems.
Irs Looks Closely At Independent Contractors, John M. Tarras
Irs Looks Closely At Independent Contractors, John M. Tarras
Hospitality Review
The IRS is using various tools to attack the status of various so-called 'outside consultants" being used by hospitality firms. This article will provide some planning tips so that the hospitality firm can minimize its chances of having workers reclassified as employees.
Developing The Ladder To Professionalism, Tom Baum, Patricia Reid
Developing The Ladder To Professionalism, Tom Baum, Patricia Reid
Hospitality Review
Developing The Ladder To Professionalism by Tom Baum, Manager, Curricula Development Unit and Patricia Reid, Training Advisor, Curricula Development Unit at the Council for Education, Recruitment and Training, State Agency for Hotels, Catering and Tourism in Dublin, Ireland: “Developments are currently in hand to promote increased professionalism in management within the hotel and catering industry in Ireland. The authors discuss the particular responsibility of educational agencies. Recent initiatives to provide a comprehensive and flexible career ladder encompassing craft training, in-service and “second-chance” education, as well as more conventional college-based initial management are reviewed, as are attempts by various industry associations …