Hospitality Administration and Management Commons^™

Hospitality Managers As Caretakers And Change Agents: A Reconceptualization Of The Position, R. Thomas George

Hospitality Review

The unit manager in the hospitality organization is presented as a caretaker and a change agent in the organization, a caretaker in maintaining and nurturing the culture of the organization and a change agent in assisting the employees in the acceptance and demonstration of the desired image of the organization. The author reviews the traditional role of the manager and presents a reconceptualization of the position.