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Hospitality Administration and Management Commons™
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- UNLV Theses, Dissertations, Professional Papers, and Capstones (49)
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- Johan Edelheim (3)
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Articles 1 - 30 of 102
Full-Text Articles in Hospitality Administration and Management
Will Retail Travel Agencies In Singapore Survive: Comparison Between Retail Travel Agencies And Online Reservation Services, Yan Xin Low
UNLV Theses, Dissertations, Professional Papers, and Capstones
Over the last two decades, the tourism industry has grown rapidly. But its evolution has been influenced by various factors such as culture and environmental changes including economic status and competition. Some of these factors, culture for instance, act as constants, providing some form of predictability to the evolution of the tourism industry within a specific society. While other factors, such as economic status and competition, act as variables that drive the industry to reach its potential. Hofstede defined “culture” as a collective programming of the human mind that distinguishes the members of one group or category of people from …
Aaa Five Diamond Designation: Is It Worthwhile To Convert?, Jayme Elizabeth Deck Weight
Aaa Five Diamond Designation: Is It Worthwhile To Convert?, Jayme Elizabeth Deck Weight
UNLV Theses, Dissertations, Professional Papers, and Capstones
There is very little literature that analyzes the benefits of travel industry ratings and the benefits of achieving a top designation. The purpose of this paper is to determine if it is beneficial to become a AAA Five Diamond property, specifically in Las Vegas, in relation to the cost associated with meeting the standards of the designation. The paper examines all aspects of the conversion to these Five Diamond standards including staffing, training, physical property, financial output, profit, ADR, employee attitude, customer attitude, and overall perception. It also looks at the time involved with the conversion from Four Diamond to …
Loyalty To Relationships: Examination Of Affluent Casino Guest Retention In Las Vegas, Adrian Y. Low
Loyalty To Relationships: Examination Of Affluent Casino Guest Retention In Las Vegas, Adrian Y. Low
UNLV Theses, Dissertations, Professional Papers, and Capstones
This paper analyzes the challenges faced by Las Vegas, Nevada casinos when catering to their affluent guests. As part of the literature review, the paper will examine the various retention efforts taken by luxury products and service providers, along with luxury hotels and hotel casinos in Las Vegas. Personal communications with casino hotel executives provides a real-world comparison of the effectiveness and limitations of various techniques discussed in the literature review.
Leadership Assessment: A Tool For Developing Future Hospitality Leaders, Sam Carlton
Leadership Assessment: A Tool For Developing Future Hospitality Leaders, Sam Carlton
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this paper is to identify and confirm important key leadership behaviors and characteristics of successful hotel and hospitality leaders with the intentions of validating key leadership theories and making suggestions for future hotel and hospitality leaders. Two very relevant theories of leadership are explored- Transactional and Transformational. The traits and behaviors contained within the theories are identified and subsequently mapped against past and present hospitality industry leaders. As a result, the paper identifies the critical few traits and behaviors necessary for future leaders to be successful. Finally, a tool has been developed to be used to identify …
Post-Katrina New Orleans: The Challenges, Milestones And Progress Of Small Business Owners And Entrepreneurs, Iona Lee
UNLV Theses, Dissertations, Professional Papers, and Capstones
The US Small Business Association reports that 99.9% of all US business can be classified as small. Having less than 500 employees small businesses provide work for just over half of all US private sector workers (2009). Additionally, less than 2% of those businesses have between 100-499 employees (Headd & Kirchhoff, 2009), leaving approximately 97% of all US businesses employing 99 or fewer employees. Given this statistic, it would stand to reason that small businesses have a higher success rate than large ones; however, developing and opening a small business does not occur without risk. The SBA reports that only …
Bone Rattlers Bar & Grill Business Plan, Lovedy Ann Zie Carroll
Bone Rattlers Bar & Grill Business Plan, Lovedy Ann Zie Carroll
UNLV Theses, Dissertations, Professional Papers, and Capstones
Independent restaurants are important in communities. Not only can restaurants provide the basic need of an enjoyable meal but restaurants also serve as gathering places for social and recreational purposes. People can celebrate special occasions, spend time with family or friends, and/or enjoy the atmosphere at restaurants. A restaurateur must have a solid business plan and understanding of what it means to run a restaurant business in both strong and weak economies. Lack of job security has many Americans leaving the corporate world to start their own businesses and make their own future (Cohn, 2009). According to the U.S. Small …
The Role Of Cultural And Change During Mergers And Acquisitions: Bringing The Pride Back, Geoffrey W. Denight Jr
The Role Of Cultural And Change During Mergers And Acquisitions: Bringing The Pride Back, Geoffrey W. Denight Jr
UNLV Theses, Dissertations, Professional Papers, and Capstones
In 1998 a small family run casino operation was acquired by a large Las Vegas Casino Corporation. At the time the two companies had different cultures and there was an immediate clash between the two as the larger corporation sought to change the ways business was being conducted. Compounded by out side economic factors the business experienced a dramatic decline in revenue and employee morale. In this case study, the personalities and outside factors that had an impact on this acquisition will be revealed and the steps taken to change and manage the culture of the company, improve morale and …
An Entry Level Managerial Training Program For Hourly Hospitality Employees, Cynthia Mejia
An Entry Level Managerial Training Program For Hourly Hospitality Employees, Cynthia Mejia
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this paper is to develop an entry-level managerial training program for line-level hospitality employees. An analysis of the current literature regarding training and motivation will be used as the foundation for the proposed training program. In addition, two central issues will be addressed to ensure the success of the participants in the managerial training program: a) The identification and resolution of perceived obstacles employees face when contemplating advancement, and b) the practice of developing internal employees to increase retention, and thereby reduce the high costs associated with middle management turnover.
Cost-Effective Training And Development Programs In The Hotel Industry During A Recessionary Period, Fiona Clementine King
Cost-Effective Training And Development Programs In The Hotel Industry During A Recessionary Period, Fiona Clementine King
UNLV Theses, Dissertations, Professional Papers, and Capstones
Training and development are essential in providing employees with the right skills for their present and future jobs. The world today is constantly evolving, with customers demanding more, which in turn adds pressure to companies and their employees. Therefore, in times of recessions, decreasing the budgets of training programs is a way for companies in all industries to manage and minimize their financial losses. The purpose of this paper is to identify the different techniques that the hotel industry could use to maintain the training and development of their employees during an economic recession. This paper will also look at …
A World Ranking Of The Top 100 Hospitality And Tourism Programs, Denver E. Severt, Dana V. Tesone, Tim Bottorff, Monica L. Carpenter
A World Ranking Of The Top 100 Hospitality And Tourism Programs, Denver E. Severt, Dana V. Tesone, Tim Bottorff, Monica L. Carpenter
Rosen Faculty Scholarship and Creative Works
The article provides an analysis of scholarly contributions to 11 hospitality and tourism refereed journals for the years 2002 to 2006. It presents the top 100 programs as ranked by instances of publications across 11 journals for a recent 5-year period. For the 5-year period, results indicate The Hong Kong Polytechnic University in the top position based on sums of instances, authors, and articles. Second, the researchers updated, modified, and extended a previous study published by the Journal of Hospitality & Tourism Research for similar information for the years 1992 to 2001. Following the update, an additional 15-year aggregate snapshot …
The Luxury Casino Hotel Dynamic Price Strategy Practices For The Fit Customer Segment, Lei Chen
The Luxury Casino Hotel Dynamic Price Strategy Practices For The Fit Customer Segment, Lei Chen
UNLV Theses, Dissertations, Professional Papers, and Capstones
This research paper compares room rate luxury casino hotel pricing pattern between the periods of 4/1/2009 to 6/30/2009). A good price strategy can help a hotel optimize both price and demand. The price strategy is also the only way a hotel can offset its demand in advance. Price strategy experienced several revolutions after the hotel industry adopted the Revenue management (RM) price strategy from the airline industry, which has changed it profoundly in the past decades. The RM price strategy is, more than ever before, a fundamental influence on RM practice. This is not only because of its financial point …
A Comparison Of Gambling Motivation Factors Between Chinese And Western Casino Players, Lu Ye
A Comparison Of Gambling Motivation Factors Between Chinese And Western Casino Players, Lu Ye
UNLV Theses, Dissertations, Professional Papers, and Capstones
This paper explored literature on gambling motivation of Western and Chinese casino players to find out the similarities and differences of their motivation factors. Study found that they are motivated in similar ways by the desire to win, social and early memories. However, the Chinese gamblers exhibit severer cognitive errors, stronger risk-taking tendency and higher level of stress and depression, which explained the common findings of literature that Chinese have higher gambling and problem gambling rates than other ethnic groups. The findings would benefit casino operators in making marketing strategy at the Chinese players as well as problem gambling treatment …
Premier, Stuart H. Mann, Robyn Campbell-Ouchida, April Seelig, Robyn Hadden, Gael D. Hancock, Mj Maynard, Dina Zemke, Joe Micatrotto, Gaylene Levesque
Premier, Stuart H. Mann, Robyn Campbell-Ouchida, April Seelig, Robyn Hadden, Gael D. Hancock, Mj Maynard, Dina Zemke, Joe Micatrotto, Gaylene Levesque
Premier: The Magazine of the UNLV Harrah Hotel College
No abstract provided.
Customer Satisfaction Index Of Singapore: First Three Quarters Executive Summary 2009, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore: First Three Quarters Executive Summary 2009, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) is now in its third year, the results of the first three quarters of CSIS G 2009 were obtained from survey data gathered between April and August 2009. The six sectors measured were: Retail, Food and beverage, Info-communications, Education, Transportation and logistics, Tourism, hotels and accommodation services.
Management And Disaster, Eugene Soraghan
Management And Disaster, Eugene Soraghan
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this paper is to determine the effect management has on disaster response and recovery. Specifically, the investigation will determine what management model or methodology seems to produce the greatest effect when preparing for, reacting to, and recovering from a disaster. Any firm with a managerial hierarchy utilizes some methodology or model to organize and oversee its personnel and operations, even if this model may not be consciously recognized by the organization, escape a direct association with a theory, or lack a proper name. While these models may prove effective at internal regulation and profit realization, they consistently …
Applying The Service Profit Chain To The Gaming Industry, Emphasizing On Table Games Dealers, In Las Vegas, David Lee
UNLV Theses, Dissertations, Professional Papers, and Capstones
Gaming has been a significant part of the tourism industry in Las Vegas. Most gamblers come to Las Vegas hoping to win big, but are often disappointed. So what keeps people coming back time and again to contribute to Las Vegas’ economy? The casinos and the gaming industry believe that the unique and individual service guests experience at their establishment is the primary reason why guests return. For example, at Harrah's employees are upbeat and positive in an effort to keep customers returning; at the Venetian the core value instilled in each and every employee is to provide un-matched guest …
The Ged And Alternative Learning Center Diploma As A Factor In Post-Secondary Persistence And Success, Michael C. Autenrieth
The Ged And Alternative Learning Center Diploma As A Factor In Post-Secondary Persistence And Success, Michael C. Autenrieth
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this paper will be to analyze how graduates of alternative learning high schools and GED certificate holders compare to traditional high school diploma recipients in terms of academic success at post-secondary institutions. A review of the existing literature and statistical analysis of entering students at a private career college will provide both a historical perspective and illustrate pertinent facts surrounding this issue. Analysis of the available information will provide the foundation for future planning and initiatives designed to improve the process or mitigate any identified inequities.
An Analysis Of The Motivators And Inhibitors Affecting Association Meeting Attendance For Generation X And Baby Boomers, Jill Fjelstul, Kimberly Severt, Deborah Breiter
An Analysis Of The Motivators And Inhibitors Affecting Association Meeting Attendance For Generation X And Baby Boomers, Jill Fjelstul, Kimberly Severt, Deborah Breiter
Rosen Faculty Scholarship and Creative Works
The objective of the study was to compare the similarities and differences between the inhibitors and motivators of Generation X and Baby Boomers in regard to conference attendance. Specifically, conference attendance motivators and inhibitors were explored and reported. The results will be useful to association managers and conference planners as they design programs for their members to best meet their professional needs.
Luxe-Bargain Shopping: Consumer Orientations, Perceived Values, Satisfaction, And Future Intentions, Chae Mi Lim
Luxe-Bargain Shopping: Consumer Orientations, Perceived Values, Satisfaction, And Future Intentions, Chae Mi Lim
Doctoral Dissertations
This study was designed to examine the phenomenon of “massclusivity” of luxury (i.e., increased accessibility and affordability of luxury) in the current luxury market. To do so, this study introduced the concept of “Luxe-Bargain Shopping,” which referred to purchasing a luxury brand at a bargain, and developed an empirical framework that portrayed both luxury consumption and the bargain process. The specific research objectives of this study were to: (1) investigate whether luxury-related consumer orientations (i.e., prestige sensitivity and fashion leadership) influence perceived product values (i.e., social, emotional, and quality values); (2) investigate whether bargain-related consumer orientations (i.e., price mavenism and …
Lottery Tickets Sold After The Featured Prize Is Claimed: Will The Courts Force The Practice To Be Stopped?, Darren Prum
Lottery Tickets Sold After The Featured Prize Is Claimed: Will The Courts Force The Practice To Be Stopped?, Darren Prum
Darren A. Prum
No abstract provided.
A Case Study To Examine The Application Of Food Cost Theories In Menu Pricing And Cost Control Management Within A New Restaurant Operation, Mark W. Barnard
A Case Study To Examine The Application Of Food Cost Theories In Menu Pricing And Cost Control Management Within A New Restaurant Operation, Mark W. Barnard
UNLV Theses, Dissertations, Professional Papers, and Capstones
Cost accounting principles regarding identification and allocation of direct raw material costs are widely endorsed as "best practices" for profit maximization throughout the food service industry. From its potential role in establishing menu prices to the need for constant monitoring in operations, food cost control is emphasized as a primary responsibility in managing back-ofthe- house operations (Berberoglu, 1993; Dopson, 2008). Investigation of this topic has indicated that a large number of operators are satisfied that their operations are supported by quality cost control procedures. Inquiry as to specific components of any reliable cost control system often reveals inadequacies that preclude …
Americans Abroad: International Hospitality Careers, Julienne Chranowski
Americans Abroad: International Hospitality Careers, Julienne Chranowski
UNLV Theses, Dissertations, Professional Papers, and Capstones
This is an exploratory research paper reviewing international tourism and hospitality careers with a focus on Abu Dhabi, the capitol of the United Arab Emirates. The paper reviews the cultural aspects of business life in the country and gives Americans the necessary steps to finding a career in this foreign land
Digital/Social Media As An Audience Marketing Tool To Promote Corporate Events, Corie Rand
Digital/Social Media As An Audience Marketing Tool To Promote Corporate Events, Corie Rand
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this professional paper, a case study, is to determine the benefits of using digital/social media as an additional audience-marketing tool in promoting and increasing registration for business-to-business (B2B) corporate in-person events. This case study researches the state of the B2B publishing/media industry, and the media company, Reed Business Information (RBI) is the focus of this study. This paper will address RBI's business need to invest in additional revenue streams, and the potential of applying researched marketing tools that could help to promote and drive registration for events. The impact of applying digital/social media, as a marketing tool, …
Introducing Pr Strategies Into Chinese Exhibition Planning Services, Fei Xia
Introducing Pr Strategies Into Chinese Exhibition Planning Services, Fei Xia
UNLV Theses, Dissertations, Professional Papers, and Capstones
This professional paper focuses on case studies from three Chinese companies’ exhibition experiences. This paper will use the case studies to investigate clients’ perspectives on the planning deficiencies of Chinese exhibition companies or professional associations. Finally, this paper will propose a relatively executable guide that includes an advanced U.S. planning process for Chinese exhibition companies.
Travelocity And The Opaque Booking Model: New Ways To Stimulate Incremental Revenue, Greg Kinchen
Travelocity And The Opaque Booking Model: New Ways To Stimulate Incremental Revenue, Greg Kinchen
UNLV Theses, Dissertations, Professional Papers, and Capstones
In today economy the declining hotel occupancies are motivating hotels to push deeply discounted rates through online travel agency opaque booking models. Online travel sites like Priceline and Hotwire have benefited from the opaque booking model even though overall travel and the economy is down.
Identidade Cultural E Desenvolvimento Regional: Um Olhar Para Os Municípios Da Secretaria De Desenvolvimento Regional De Canoinhas/Sc., Jorge Amaro Bastos Alves, Sandro Perotti
Identidade Cultural E Desenvolvimento Regional: Um Olhar Para Os Municípios Da Secretaria De Desenvolvimento Regional De Canoinhas/Sc., Jorge Amaro Bastos Alves, Sandro Perotti
Jorge Amaro Bastos Alves
RESUMO: Esse artigo aborda o entendimento sobre cultura e seu influxo no desenvolvimento da região de abrangência da Secretaria de Desenvolvimento Regional (SDR) de Canoinhas, situada no planalto norte do Estado de Santa Catarina, trabalhando-se a questão identitária e cultural sob vários aspectos do desenvolvimento, bem como, analisando alguns indicadores sócio-econômicos e de desenvolvimento humano. Para o desenvolvimento desse artigo, realizou-se pesquisa exploratória e bibliográfica com base em livros, teses e artigos versando sobre o tema, bem como, fez-se um levantamento estatístico disponível em órgãos governamentais, tais como, Instituto Brasileiro de Geografia e Estatística (IBGE) e Programa das Nações Unidas …
How Color Affects Food Choices, Costa Magoulas
How Color Affects Food Choices, Costa Magoulas
UNLV Theses, Dissertations, Professional Papers, and Capstones
Color has a very strong influence in the hospitality industry. How much thought has been given to food choices because of color, and how influential is that on customers’ satisfaction of a food product? Staff that prepares food must understand how color and taste work together through presentation and eye appeal to create the WOW factor since customers eat with their eyes first. People associate different foods with different colors. When this perception changes it often has a detrimental effect on the customer’s perception of how that food should taste. Scientific information was gathered on the history of food, the …
Destination Choice - Visitor Behaviours In A Coastal Tourism Destination On Australia’S East Coast, Don Fuller, Bruce Armstrong, Janet Hanlan, Simon J. Wilde, Stephen Mason, Johan Richard Edelheim
Destination Choice - Visitor Behaviours In A Coastal Tourism Destination On Australia’S East Coast, Don Fuller, Bruce Armstrong, Janet Hanlan, Simon J. Wilde, Stephen Mason, Johan Richard Edelheim
Johan Edelheim
No abstract provided.
Coffs Coast Visitor Survey: Report To Coffs Coast Tourism Association, Bruce Armstrong, Stephen Mason, Don Fuller, Johan Richard Edelheim, Simon J. Wilde
Coffs Coast Visitor Survey: Report To Coffs Coast Tourism Association, Bruce Armstrong, Stephen Mason, Don Fuller, Johan Richard Edelheim, Simon J. Wilde
Johan Edelheim
No abstract provided.
Destination Decision Making And Consumer Demands: Identifying Critical Factors, Janet Hanlan, Don Fuller, Simon J. Wilde
Destination Decision Making And Consumer Demands: Identifying Critical Factors, Janet Hanlan, Don Fuller, Simon J. Wilde
Dr Simon J Wilde
The choice, consumption and later evaluation of destination experiences, is a complex and important area. Consumers are often highly involved. The experience involves both products and services requiring a relatively high level of expenditure. It also usually involves a degree of risk within a relatively unfamiliar environment. Such factors mean that consumers can hold strong and influential attitudes toward different destinations. The factors and processes that influence destination choice have received considerable research attention. In addition, studies have begun to investigate satisfaction levels relating to the quality of the destination experience. However, it is argued in this paper that important …