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Hospitality Administration and Management Commons™

Open Access. Powered by Scholars. Published by Universities.®

Social and Behavioral Sciences

Singapore Management University

Customer service

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Elemental Connections, Silas Lee Nov 2017

Elemental Connections, Silas Lee

Research Collection Institute of Service Excellence

Silas Lee, Founder of COO Boutique Hostel, weighs in on the role of technology in customer service and how face-to-face relationships trump all.

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