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Hospitality Administration and Management Commons

Open Access. Powered by Scholars. Published by Universities.®

Entrepreneurial and Small Business Operations

Singapore Management University

Research Collection Institute of Service Excellence

Articles 1 - 4 of 4

Full-Text Articles in Hospitality Administration and Management

Pursuing Quality, Zara Salahuddin, Arif Salahuddin Jun 2018

Pursuing Quality, Zara Salahuddin, Arif Salahuddin

Research Collection Institute of Service Excellence

Zara and Arif Salahuddin of Bismillah Biryani exchange views on growing a family business and prioritising product quality.


Building A Better Business With Retention Policies, Richard Huggins Jun 2018

Building A Better Business With Retention Policies, Richard Huggins

Research Collection Institute of Service Excellence

Richard Huggins of Rabbit Carrot Gun comments on Singapore’s manpower challenges and his radical solutions


Investing In Service, Andre Huber Jun 2018

Investing In Service, Andre Huber

Research Collection Institute of Service Excellence

Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.


It Takes Two, Faye Sit, Ernest Ting Nov 2017

It Takes Two, Faye Sit, Ernest Ting

Research Collection Institute of Service Excellence

Faye Sit and Ernest Ting of Hook Coffee contemplate Singapore’s service standards and if the Singapore market is ready for better service.