E-Commerce Commons^™

Amazon Strategic Audit, Trinity L. Hansen

Honors Program: Senior Projects (Public)

Amazon.com, Inc., also known as Amazon, is a global e-commerce company that provides online retail, digital streaming, and cloud services. Since 1995, Amazon has grown to encompass a variety of diverse markets while maintaining leadership and competition in each. Although Amazon competes in several industries, this strategic audit mainly focuses on its pivotal role in the e-commerce industry and how Amazon has maintained its competitive advantage over the years. This report will start by overviewing Amazon’s history and business model and exploring the e-commerce industry overall and the various competitors in Amazon’s e-commerce market. Diving deeper into Amazon's competitive analysis, …

Do Loyalty Programs Actually Build Customer Loyalty? A Service Quality Perspective From Indonesian E-Commerce, Jonathan Farrel Kosimwidjaja, Triana Hadiprawoto

The South East Asian Journal of Management

Research Aims: This study investigates the relationship between electronic service quality (e-SERVQUAL), satisfaction and trust, and three indicators of customer loyalty within the context of loyalty programs organised by e-commerce platforms.

Design/Methodology/Approach: An empirical approach using purposive sampling was used to generate a population of 326 Indonesian respondents over 18 years old who have used e-commerce loyalty program features such as store credit, points, discount vouchers, cashback vouchers, and free shipping vouchers.

Research Findings: Bootstrapped structural equation modelling (SEM) analysis proved that one out of four factors of e-SERVQUAL that apply to e-commerce platforms as a whole do not apply …

The Practical Adoption And Application Of Blockchain Technology Within The Beverage Industry, Alexander Adams Jr

Electronic Theses, Projects, and Dissertations

Abstract

The beverage industry is facing heightened scrutiny as the demand for transparency and accountability reaches new heights. In the age of information technology, companies must prioritize enhanced traceability to ensure product safety, comply with government regulations, maintain customer trust, and protect brand integrity. This thesis explores the potential of blockchain technology as a solution to these challenges, focusing on its ability to decentralize data, improve traceability, and expedite response times during safety recalls. The research provides an overview of the evolution of food safety regulations, beginning with the first establishment by Upland Sinclair, and examines current traceability practices and …

Factors Influencing Online Repurchase Intention In Indonesia’S E-Commerce Market: A Structural Equation Modeling Approach, Egia Etha, Pijar Suciati, Ajenk N. Citra

Jurnal Sosial Humaniora Terapan

The rapid expansion of e-Commerce in Indonesia has revolutionized consumer behavior, shifting preferences from traditional retail to the dynamic world of online shopping. This paradigm shift necessitates a deep understanding of consumer online buying behavior, which unfolds in two critical stages: initial purchase intention and the all-important repurchase intention. The latter is a key determinant of e-Commerce success, reflecting customer loyalty and the overall health of an online business. This research delves into the significant factors driving Indonesian consumers' online repurchase intentions, employing a robust quantitative methodology. A comprehensive survey was conducted with 200 e-commerce shoppers, utilizing both email and …

Secondary Features Of Importance For A Url Ranking, Atajan Abdyyev

Dissertations and Theses

This paper investigates the impact of secondary ranking factors on webpage relevance and rankings in the context of Search Engine Optimization (SEO), focusing on the jewelry domain within the United States e-commerce market. By generating a keyword list related to jewelry and retrieving top URLs from Google's search results, the study employs machine learning models including XGBoost, CatBoost, and Linear Regression to identify key features influencing webpage relevance and rankings.The findings highlight specific optimal ranges for features like Outlinks, Unique Inlinks, Flesch Reading Ease Score, and others, indicating their significant impact on better rankings. Notably, Random Forest model performed best …

E-Commerce In Saudi Arabia: An Analysis Of The Law And Practical Challenges For Businesses And Consumers, Sultan Abdulhadi Alqahtani

Maurer Theses and Dissertations

E-commerce between businesses and consumers has developed tremendously in recent years, which led to the need to develop legislation to keep up with technical, infrastructural and legal changes. Therefore, countries have issued the necessary legislation to help regulate e-commerce activity and provide legal protection for the contracting parties.

Noting this significance, the Saudi Arabian legislature issued the E-Commerce Law in 2019 as the first e-commerce law in Saudi Arabia that regulates the contractual relationship between a service provider and a consumer in Saudi Arabia. This dissertation is one of the first to complete an in-depth, comprehensive analysis of the many …

Toward Personalized Answer Generation In E-Commerce Via Multi-Perspective Preference Modeling, Yang Deng, Yaliang Li, Wenxuan Zhang, Bolin Ding, Wai Lam

Research Collection School Of Computing and Information Systems

Recently, Product Question Answering (PQA) on E-Commerce platforms has attracted increasing attention as it can act as an intelligent online shopping assistant and improve the customer shopping experience. Its key function, automatic answer generation for product-related questions, has been studied by aiming to generate content-preserving while question-related answers. However, an important characteristic of PQA, i.e., personalization, is neglected by existing methods. It is insufficient to provide the same “completely summarized” answer to all customers, since many customers are more willing to see personalized answers with customized information only for themselves, by taking into consideration their own preferences toward product aspects …

The Role Of Institution Based Trust In Iot Environment: A Theoretical Model, Anupam K. Nath

Southern University College of Business E-Journal

Internet of Things (IoT) is rapidly gaining popularity at the industrial as well as personal level. This rapid adoption of IoT has created privacy, security, and other relevant concerns. In this paper, we develop a theoretical model based on the Trust-based model that can help us understand a user's adoption of an IoT device.

Role Of E-Commerce In Growth Of Business In U.P., Rajesh Kumar Shukla

Management Dynamics

No abstract provided.

Pinduoduo: So Far, So Good. Now What?, Singapore Management University

Perspectives@SMU

China’s e-commerce upstart came to the party late but still caught up with Alibaba and JD.com

Pinduoduo: Empowering Farmers With An E-Commerce Platform, Hao Liang, Sin Mei Cheah

Research Collection Lee Kong Chian School Of Business

A case study on how Pinduoduo's dedicated portal has helped farmers during the Covid-19 outbreak.

Opinion-Aware Answer Generation For Review-Driven Question Answering In E-Commerce, Yang Deng, Wenxuan Zhang, Wai Lam

Research Collection School Of Computing and Information Systems

Product-related question answering (QA) is an important but challenging task in E-Commerce. It leads to a great demand on automatic review-driven QA, which aims at providing instant responses towards user-posted questions based on diverse product reviews. Nevertheless, the rich information about personal opinions in product reviews, which is essential to answer those product-specific questions, is underutilized in current generation-based review-driven QA studies. There are two main challenges when exploiting the opinion information from the reviews to facilitate the opinion-aware answer generation: (i) jointly modeling opinionated and interrelated information between the question and reviews to capture important information for answer generation, …

Make Amazon Your Servant, Not Your Master, Lisa Takabori

Marriott Student Review

This article explains how consumers can make better purchasing decisions by recognizing how benefits of local brick-and-mortar stores, such as Target, surpass the perceived benefits of e-commerce giant, Amazon.

E-Commerce And Web Design For Small Businesses: Using Blogs To Build Engaging Consumer Marketing, Emma N. Tomlin

Journalism

The following study explores how to develop a successful website for an E-Commerce store that is user-friendly and engaging to consumers. A key concept that this study will discuss, is how a blog can create engaging consumer marketing. This study is focused on Moondoggies Beach Club, a surf shop with two brick-and-mortar locations in San Luis Obispo, California. A Cal Poly student saw the need for their existing online presence to be reevaluated and recreated. This paper will address the importance of well-done web design for E-Commerce, including ways to achieve user-friendly, easily accessible, well thought out web design; as …

Is American Retail At A Historic Tipping Point?, Violetta Torres-Baron

Capstones

There’s a transformation happening in the American economy as consumers increasingly buy things online and e-commerce approaches 10% of all US retail sales with Amazon leading the way. Now, nearly everyone knows that Amazon is one of the hottest stocks on Wall Street right now given its impressive gains year after year. With its technological sophistication and ability to know it’s customers in ways never seen before, many retailers fear the “death by Amazon” as the company moves into different sectors and diversifies its product offerings – but is this is a bonafide fear for the retail sector? The big-box …

Competition, Cooperation And Regulation: Understanding The Evolution Of The Mobile Payments Technology Ecosystem, Jun Liu, Robert J. Kauffman, Dan Ma

Research Collection School Of Computing and Information Systems

The past twenty years have been a time of many new technological developments, changing business practices, and interesting innovations in the financial information system (IS) and technology landscape. They have led to the increasing use of prior innovations that have supported e-commerce, and that are now being brought into financial services to support different kinds of improvements to core business processes. This research examines recent changes in the payment sector in financial services, specifically related to mobile payments (m-payments) that enable new channels for consumer payments for goods and services purchases, and other forms of economic exchange. We extend recent …

Locality V. Online Travel Company: Does The Bell Finally Toll For Quill Corp. V. North Dakota, Jaan Rannik

Journal of Business & Technology Law

No abstract provided.

Customer Behavior In An Online Ordering Application, Walter Lee Booker

The Corinthian

The purpose in writing this paper is to exemplify how the online activity of customers has changed the playing field of retail sales over the years. Online retail sales have increased substantially over the past few years. For example, sales reached a staggering $14.8 billion in the November 1 to December 26, 2004 time period: a 29% increase over the same period in 2003. More importantly, online sales growth has consistently outpaced in-store sales growth-in-store sales rose only 4.5% in the same period mentioned above. Leading brick-and-mortar retailers such as Best Buy, Circuit City, Target, Gap, …

Critical Success Factors For E-Commerce In Thailand: Cultural And Infrastructural Influences, Kittipong Laosethakul, William Boulton

WCBT Faculty Publications

The main purposes of this paper are to identify critical success factors (CSFs) for electronic commerce (e-commerce) in Thailand and explain the major influences behind these factors. Detailed case studies of nine e-commerce companies from different industries in Thailand were conducted. Results showed that social behavior and national culture, more specifically issues pertaining to trust and shopping behavior, were the major influences for the success of e-commerce in Thailand. The phenomenon could be partly explained by Hofstede’s cultural dimensions. Thailand’s infrastructure also played an important role in the success of its e-commerce development. The findings provide a framework to guide …

Consumers’ Attitudes Of E-Commerce In China, Hongjiang Xu, Xiaowen Zou, Hengshan Wang

Scholarship and Professional Work - Business

This research studied the problem of B2C and C2C
consumers’ attitudes towards trust of the business
transaction process in China by using the
“Consumer Attitudes towards Trust in the e-
Business Model.” Four factors in the model were
analyzed, privacy, security, financial institution and
trusted seal. From this analysis, the conclusion on
the consumers’ attitudes was drawn.

Mobility And Markets: Emerging Outlines Of M-Commerce, Ruby Roy Dholakia, Nikhilesh Dholakia

College of Business Faculty Publications

Mobile commerce—or m-commerce—is characterized by the emerging class of location-based commercial services delivered by a variety of handheld terminals such as mobile phones and palmtop devices. At the Conference on Telecommunications and Information Markets (COTIM)-2001, an international conference held in Karlsruhe, Germany, academic researchers and business practitioners shared their experiences and frameworks about m-commerce. Selected papers based on COTIM-2001 presentations are included in this Special Issue. This paper introduces the preconditions that led to the emergence of m-commerce, the main dimensions of m-commerce that distinguish it from e-commerce, and the key arguments from the contributions on m-commerce in this Special …

Incorporating E-Commerce Technologies Into Small And Medium Manufacturing Industries In Tanzania, M. A.M. Victor

Tanzania Journal of Engineering and Technology (TJET)

Businesses worldwide are making use of the new opportunities which have been brought up by the developments in Information and Communication Technologies (ICTs), particularly the Internet. Big businesses, especially those multinationals in the developed nations have invested heavily on these technologies and they are reaping their benefits. This paper reports on a study conducted to look at the key issues to be considered in order for small and medium enterprises (SMEs) in Tanzania be able to position themselves technologically in what is termed as E-commerce. Cost and benefits, policy, training and infrastructure issues are looked at in this study.

Laman Web E-Dagang Buku Teks Terpakai Untuk Pelajar Fsktm Universiti Malaya, Baharuddin Hafiz

Student Works (2000-2009)

Laman web seperti Amazon.com dan Barnes & Nobles.com adalah dua nama yang terkenal dalam menjalankan perkhidmatan penjualan buku di dalam internet. Pada tahun 2000 sahaja syarikat Amazon.com telah menjual RM 6.5 billion nilai buku secara on-line. Ini menunjukkan penjualan buku melalui internet semakin hangat. Projek yang akan dijalankan bukan sahaja bagi membantu para pengguna untuk memiliki buku teks dan rujukan melalui internet tetapi bagi memanfaatkan teknologi e-dagang sedia ada. Projek ini merupakan suatu laman web yang khusus untuk para pelajar untuk mendapatkan buku teks dan bahan rujukan bagi pembelajaran mereka di kuliah. Buku-buku yang dijual adalah yang setara dengan kegunaannya …

Web Based Agent For Transaction Of Mercantile-Security Measures, Wee Jing Yan

Student Works (2000-2009)

Malaysia is a nation whose growth has been carefully shaped and guided by strategic five-year development master plans. Providing the ultimate backdrop to these programs is a Vision 2020, a national agenda that sets out specific goals and objectives for long-term development. As a strategy to achieve the vision, Malaysia has embarked on an ambitious plan to leapfrog into the Information Age by providing intellectual and strategic leadership. Electronic Commerce has shown its potential power to revolutionize industry processes, structures and redefine the competitive landscape for businesses around the world. It aims to shape an electronic business environment competitive with …

B2b Portal: Web-Enable Fulfillment System, Oi Ching Wong

Student Works (2000-2009)

The Web-enable fulfillment system is basically a web site that enables suppliers to automate and structure the order fulfillment process to help ensure that products and services meet or exceed customer’s exact requirements including quality, quantity and specifications. The intelligence of the system will be the server where all calculations and business rules are applies. Business-to-business (B2B) e-Commerce implies that both the sellers and buyers are business corporation. Purchase order is used as the system default as the business partners rarely use credit card for payment. Therefore, the order fulfillment process begins when an approved order is routed to the …

Siscom Virtual Shop, Hamid Hashima

Student Works (2000-2009)

Laporan ini adalah ringkasan bagi proses yang dijalankan semasa membangunkan Sistem Virtual Shop iaitu sebuah sistem yang melibatkan satu proses pembelian dan penjualan barangan atau produk melalui kemudahan Internet dan teknologi komputer Pembelian barangan melalui internet telah mendapat sambutan rakyat terutamanya di kalangan usahawan ataupun mereka yang terlibat secara langsung dalam urusan jual beli barangan atau produk. Tambahan pula dengan adanya kemudahan teknologi komputer yang semakin canggih yang ada sekarang ini akan lebih memudahkan pengguna dan penjual mencapai matlamat mereka tanpa membuang banyak masa iaitu urusniaganya adalah secara atas talian. Sistem ini akan memudahkan pengguna yang mempunyai kemudahan internet di …

E-Commerce Package For Small Retailers (E-Pack), King Hock Kenny Teoh

Student Works (2000-2009)

The e-Commerce Package for Small Retailers (E-Pack) is a Web-based application. which serves as a platform to assist small retailers in developing their businesses using the power of the Internet. At the same time, E-Pack will also serve as an agent in promoting the Internet as an alternative means of expanding the coverage of one's business and making it known to the entire world. E-Pack is basically divided into two main modules, the shopper's module and the administrator module. The shopper's module deals with the client side of E-Pack such as the online catalogues, shopping cart, and checkout counter, while …

Trends. Will E-Commerce Lead To E-Politics? Electronic Voting In The 21st Century, Ibpp Editor

International Bulletin of Political Psychology

The article discusses the possibility of online (electronic) voting.