E-Commerce Commons^™

Business Process Change In E-Government Projects: The Case Of The Irish Land Registry, Aileen Kennedy, Joseph Coughlan, Carol Kelleher

Articles

This research investigates one of the first e-Government services launched as part of Ireland’s Information Society programme, the Irish Land Registry’s implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organisations manage IT-enabled transformations have remained relatively limited and this case contributes to this emerging body of literature. The analysis highlights that the implementation of e-Government initiatives beyond basic service levels necessitates business process change in order to reap rewards. This study fulfils an identified need for research in Business Process Change (BPC) in the implementation of e-Government initiatives. In this way the research …

Visitscotland.Com Effectiveness Study, Patrick Horan, Andrew Frew

Reports / Surveys

This report is a culmination of a comprehensive piece of research that studied the effectiveness of Visitscotland.com on a longitudinal basis over an eight month period from January 2009 up until August 2009. The purpose of the research is twofold. Firstly, the main purpose of the study was to evaluate how effectively VisitScotland.com serves its many stakeholders from a wide variety of perspectives. The second reason for conducting this research was to validate an expert system created specifically to evaluate the effectiveness of Destination Management Systems (DMS) from Macro, Meso, and Micro viewpoints.

The Blinds Shop Company Limited Brand Identity Project, Peter Dee

Other resources

The Blinds Shop offers made to measure window blinds catering to all markets across Ireland. The Blinds Shop required a clean, bold and modern logo using fresh colours and imagery.

Peter Dee - Strategic Design and Marketing Consultant, was responsible for the design and development of the brand identity for the The Blinds Shop Company Limited which was used on business cards, letterhead, promotional information, uniforms, advertising and e-Commerce website.

The Blinds Shop is a retailer of made to measure window blinds catering to both the domestic and commercial market within the Dublin area. Blinds are made to the highest …

How Does Advertising Articulate The Tropes Of The Posthuman That Exist In Contemporary Culture?, Norah Campbell

Doctoral

The posthuman is a concept that has accrued much currency in disciplines as diverse as legal theory, artificial life science and philosophy. This thesis explores the meaning of the concept by initially examining what it means to be human, finding that art and science have so far failed to provide a long-lasting definition of humanness. Instead of a temporal “coming-after” stage of humanity, posthumanism might be more usefully seen as a concept that draws attention to the cracks that have always existed in the apparently water-tight description of the human- how the “human” has changed radically and continues to change …

Factors Affecting Retailer Adoption Of The Internet In Ireland, Roisin Vize, Joseph Coughlan, Aileen Kennedy

Conference papers

To date, most of the commentary on the impact of the Internet on retailing in Ireland has been anecdotal and there is a paucity of academic empirical research examining the factors affecting Internet adoption by retailers in Ireland. The primary aims of this research are to identify the key factors perceived as being influential in determining the resultant level of adoption among traditional retailers in Ireland and to examine the extent and level of its’ adoption in the Irish retail sector. This paper represents the results from an exploratory investigation employing multiple case studies as the first of a two-stage …

Destination Website Emetrics, Patrick Horan, Andrew Frew

Conference papers

The priority of the research is thus to establish which criteria are important for destination websites and to determine a mechanism for their measurement. These criteria are divided into both macro- and micro- level metrics which each combine to provide information that is actionable from a business’ perspective. This work lays the foundation for the anticipated outcome of this research, a robust methodology for measuring the effectiveness of destination websites coupled with a suite of actionable eMetrics that will accurately relate to the key business goals of a destination website.

The Impact Of Business-To-Business E-Marketplaces As Extended Media In The Procurement Supply Chain Of Airlines, Claudia-Maria Wagner

Doctoral

In recent years, a growing number of companies in many industry sectors have decided to include e-Business as an integral part of their strategy to enhance competitive advantage. The airline industry, having always been a great instigator and guarantor for innovative changes, is one of the industries where developments in Information and Communication Technology (ICT) in general have proven to be an inevitable factor of success. Among recent innovative developments are B2B e-Marketplaces, which have been hypothesised to optimise procurement processes and to add significant value in airlines’ supply chains. However, while e-Marketplaces have been analysed in more detail from …

Electronic Distribution Effectiveness Amongst Small And Medium-Sized Enterprises In The Hotel Sector, Patrick Horan, Andrew Frew

Conference papers

This paper examines the factors that affect electonic distribution amongst SMEs in the hotel sector.

Destination Websites Effectiveness Benchmarking, Patrick Horan, Andrew Frew

Conference papers

This presentation examines the steps that should be taken in order to construct a comprehensive framework to evaluate the effectiveness of destination management systems from a hotel SME's perspective.

Destination Management Systems – Electronic Distribution Effectiveness Amongst Smes In The Hotel Sector, Patrick Horan, A Frew

Conference papers

Tourism is an information intensive activity and the generation, gathering, processing, application and communication of information are vitally important for day-to-day operations (Buhalis, 1994). Tourists rely on a wealth of information before making a decision (Horan and MacDonaill 1996). Hospitality operators, especially SMEs, have little data upon which to base an assessment of electronic distribution channel effectiveness with sparse look-to-book ratios being among the few metrics offered. This presentation attempts to assess effectiveness criteria from both client and server perspectives and will map both qualitative and quantitative data into a modelling process to represent the effectiveness of distribution channels, DMS …

Crafting A Research Paper, Ronan Fitzpatrick, Kevin O'Donnell

Conference papers

Writing research papers presents numerous different challenges, which vary from how to layout the various pages and format the text to what to include in the different sections that make up the paper. In order to clarify these issues this paper sets out guidelines and best practice approaches and demonstrates their use in the style of this paper.

Rationalising The Construction Materials Purchasing Process, Louis Gunnigan, Alan V. Hore, Trevor Orr

Conference papers

This paper is concerned with the process used in locating and removing inefficiency in the construction materials purchasing process. In the first part, a case study is presented showing the build-up of costs involved in purchasing materials. Potential for substantial savings is revealed. The second part of the paper gives a status report on a rationalisation pilot project currently being undertaken by the Construction Information Technology Alliance (CITA). This project aims to show how greater effectiveness and efficiency can be applied to the administration of the construction materials purchasing process by the application of information technology already used widely in …

Rationalising The Construction Materials Purchasing Process, Louis Gunnigan, Alan V. Hore, Trevor Orr

Conference papers

This paper is concerned with the process used in locating and removing inefficiency in the construction materials purchasing process. In the first part, a case study is presented showing the build-up of costs involved in purchasing materials. Potential for substantial savings is revealed. The second part of the paper gives a status report on a rationalisation pilot project currently being undertaken by the Construction Information Technology Alliance (CITA). This project aims to show how greater effectiveness and efficiency can be applied to the administration of the construction materials purchasing process by the application of information technology already used widely in …

Analysis Of The Volume, Value And Conversion Performance Of A National Destination Marketing System Website., Patrick Horan, P Mccarthy, Andrew Frew

Conference papers

In 1998, the Scottish Tourist Board sought to develop a ‘real time’ database covering all tourism products and services throughout Scotland through visitscotland.com. Since then over £3m has been invested in this project with some 15,000 businesses and 17,500 products covering the whole spectrum of tourism business now searchable through the Web. The claim has been that there would be an increase in business being generated, initially with bookings through the more traditional channels such as telephone, fax, mail as well as e-mail and there has also been the anticipation that the official national tourist board website would generate significant …

Failing To Make That Connection:An Analysis Of The Web Reservation Facility In The Top 50 International Hotel Chains, Patrick Horan, Peter O'Connor

Conference papers

Consumers increasingly expect to be able to locate and book suitable hotel accommodation in a single seamless process over the World Wide Web. By assessing the facilities provided by the top 50 worldwide hotel companies, the current level of sophistication of hotel Web reservations facilities is established. Factors such as the provision of search facilities, on-line availability and rate quotations and security are examined. In addition, a comparison is made between the information obtained over the Web and that available through each company’s call centre in an attempt to assess the accuracy and credibility of data obtained through Web reservations …

Webonomics: Better Business Through The Web, Patrick Horan, Peter O'Connor

Conference papers

Develop an effective online presence to reach a worldwide audience.