E-Commerce Commons^™

Can Online Reviews Reveal A Product's True Quality? Empirical Findings Analytical Modeling Of Online Word-Of-Mouth Communication, Nan Hu, Paul Pavlou, Jennifer Zhang

Research Collection School Of Computing and Information Systems

As a digital version of word-of-mouth, online review has become a major information source for consumers and has very important implications for a wide range of management activities. While some researchers focus their studies on the impact of online product review on sales, an important assumption remains unexamined, that is, can online product review reveal the true quality of the product? To test the validity of this key assumption, this paper first empirically tests the underlying distribution of online reviews with data from Amazon. The results show that 53% of the products have a bimodal and non-normal distribution. For these …

Evaluating Microsoft .Net Technology: Implementation Online Store, Jie Dou

Theses Digitization Project

The purpose of this project is to design, develop and implement an e-commerce shopping cart system based on Microsoft.NET technology and to evaluate ASP.NET technology by developing a shopping cart system.

Information Search Patterns In E-Commerce Product Comparison Services, Fiona Fui-Hoon Nah, Hong-Hee Lee, Liqiang Chen

Research Collection School Of Computing and Information Systems

The presentation of product information is very important in e-commerce websites. In this research, we study how disposition styles can influence users‟ search patterns in product comparison services of e-commerce websites. Our results show that people are inclined to use feature information paths in vertical disposition style and product information paths in horizontal disposition style. The results also indicate that there are more feature paths than product paths in the earlier stage of product comparison, and more product paths than feature paths in the latter stage of product comparison. Based on Gensch‟s two-stage choice model and the results of our …

Privacy Issues In The Era Of Ubiquitous Commerce, Holtjona Galanxhi, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

The vision of ubiquitous commerce (u-commerce) is realized through the convergence of electronic, mobile, television, voice and silent commerce applications. The ubiquity, universality, uniqueness, and unison of u-commerce will provide two principal benefits for individual users and companies: increased convenience as well as more personalized and customized services. However, u-commerce will also bring new issues such as a greater degree of privacy concerns that will impact individual users, companies, and the society at large. This paper proposes and elaborates on a conceptual framework for privacy in the u-commerce era. It combines Lessig’s macro-level perspective – the four-factor model of privacy …

Privacy Issues In The Era Of Ubiquitous Commerce, Holtjona Galanxhi, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

The vision of ubiquitous commerce (u‐commerce) is realized through the convergence of electronic, mobile, television, voice and silent commerce applications. The ubiquity, universality, uniqueness and unison of u‐commerce will provide two principal benefits for individual users and businesses: increased convenience as well as more personalized and customized services. However, u‐commerce will also bring emerging issues such as a greater degree of privacy concerns that will impact individual users, companies and society at large. This paper proposes and elaborates on a conceptual framework for privacy in the u‐commerce era. This framework is developed based on Lessig's macro‐level perspective and Adams' micro‐level …

How Much You Watch, How Much You Pay, Yongdong Wu, Hwee Hwa Pang, Robert H. Deng

Research Collection School Of Computing and Information Systems

This paper presents a pay-video scheme that manages video stream, key stream and payment stream efficiently. In our scheme, the owner segments a video into fragments and encrypts them with independent keys. The keys are generated with a novel concept called as hash interval, where each hash interval discloses a range of numbers without disclosing any information on numbers outside of the range. The video fragments are then broadcast on one or more channels. A buyer can purchase the keys to decrypt any fragments and, within each fragment, any desired quality level. The accompanying payment protocol is integrated with the …

Micro-Payment Exchange System, Yiyao Hao

Theses Digitization Project

The purpose of this project is to investigate the infrastructure requirements for a currency exchange market for holders of currencies issued through the Lightweight Currency Protocol. The Lightweight Currency Protocol was designed as a means for entities to issue currencies for the purpose of cultivating low value business transactions between collaborating nodes in a peer-to-peer market.

Pdf Shopping System With The Lightweight Currency Protocol, Yingzhuo Wang

Theses Digitization Project

This project is a web application for two types of bookstores an E-Bookstore and a PDF-Bookstore. Both are document sellers, however, The E-Bookstore is not a currency user. The PDF-Bookstore sells PDF documents and issues a lightweight currency called Scart. Customers can sell their PDF documents to earn Scart currency and buy PDF documents by paying with Scart.

A Secure, Payment-Based Email Delivery System, Ni Deng

Theses Digitization Project

The purpose of this project is to design, build and implement a secure, payment-based email delivery system that provides privacy and reduces spam.

Disintermediation In The United States Air Travel Industry Who Hold The Power Of Booking Strength, Preenida Gajaseni

Theses Digitization Project

The purpose of this study is to investigate the correlation of U.S. domestic air travelers and patterns of air travel purchase within the U.S. air travel industry. Influences on the patterns of air travel purchase involved 1) demographic characteristics of travelers 2) benefits to the customer 3) customer attitude toward service providers' (defined as airlines, web-based travel agents, and traditional travel agents and 4) information sources used to select and book a flight for business and leisure trips.

The Effects Of Shilling On Final Bid Prices In Online Auctions, Robert J. Kauffman, Charles A. Wood

Research Collection School Of Computing and Information Systems

An increasing number of reports of online auction fraud are of growing concern to auction operators and participants. In this research, we discuss reserve price shilling, where a bidder shills in order to avoid paying auction house fees, rather than to drive up the price of the final bid. We examine the effect that premium bids have upon the final selling price, since they are linked with reserve price shill bids. We use 10,260 eBay auctions during April 2001, and identify 919 auctions involving 322 sellers and 1583 bidders involved in concurrent auctions for the exact same item. We find …

Values Of Mobile Commerce To Customers, Keng Siau, H. Sheng, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

This research studies the values of m-commerce using a qualitative means-ends approach, called Value-Focused Thinking. The conceptual foundation for this research is the Work System Framework. By interviewing both current and potential m-commerce users, we captured the values of m-commerce and develop a means-ends objective network to illustrate the relationships among these values. As one of the first empirical research to assess the values of m-commerce, this research contributes to an increased understanding of m-commerce. The means-ends objective network also serves as a theoretical foundation for future research in m-commerce. For practitioners, our findings highlight the concerns and issues of …

U-Commerce: Emerging Trends And Research Issues, H. Galanxhi-Janaqi, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

Ubiquitous commerce or u-commerce is the combination of traditional e-commerce and wireless, television, voice and silent commerce. U-commerce implies ubiquity, universality, uniqueness and unison. It is not a replacement for other types of commerce, but an extension of them. While bringing many benefits, there are challenges and impediments to overcome. Research is needed to assess the value of u-commerce and to address its related issues and challenges. Questions that need to be addressed are: What is the value of u-commerce? What are the ways to maximize the benefits and value of u-commerce? Is it the right technology and what directions …

A Qualitative Investigation On Consumer Trust In Mobile Commerce, Keng Siau, Hong Sheng, Fiona Fui-Hoon Nah, Sidney A. Davis

Research Collection School Of Computing and Information Systems

Mobile commerce represents a significant development in e-commerce, offering accessibility, ubiquity, mobility, and localisation to users. Despite the potential of mobile commerce, trust is a major obstacle in its adoption and development. Many consumers feel uncomfortable with the idea of conducting commerce over wireless, hand-held devices. The focus of this research is to understand trust in mobile commerce and to identify factors that are important for trust development. The research builds on Siau and Shen's framework which depicts two key factors influencing trust in mobile commerce. This research not only validates and expands on the existing framework, but also provides …

Proprietary And Open Systems Adoption In E-Procurement: A Risk-Augmented Transactions Cost Perspective, Robert J. Kauffman, Hamid Mohtadi

Research Collection School Of Computing and Information Systems

We present an economic model that enables the study of incentives for business-to-business (B2B) e-procurement systems investments that permit inventory coordination and improved operational control. We focus on the information technology adoption behavior of firms in the presence of transaction costs, agency costs and information uncertainty. We conclude that it is appropriate to rethink the prior theory and develop an extended transaction-cost theory perspective that incorporates the possibility of shocks. We distinguish among three kinds of B2B e-procurement systems platforms. Proprietary platform procurement systems involve traditional electronic data interchange (EDI) technologies. Open platform procurement systems are associated with e-market Web …

Performance Planning, Quality-Of-Service, And Pricing Under Competition, Corinne Touati, Parijat Dube, Laura Wynter

Research Collection School Of Computing and Information Systems

In this work we model the relationship between the capacity and the Quality of Service (QoS) offered by the firm in a competitive scenario of two firm’s working to maximize their profits. Using simple queueing theoretic models we study the sensitivity of a firm’s market share to price, capacity and market size. Our preliminary studies yield important properties of the equilibrium solution which may further provide important “engineering” guidelines for performance planning and pricing strategies.

Customer Relationship Management For Banking System, Pingyu Hou

Theses Digitization Project

The purpose of this project is to design, build, and implement a Customer Relationship Management (CRM) system for a bank. CRM BANKING is an online application that caters to strengthening and stabilizing customer relationships in a bank.

Pricing And Qos Of Information Services In A Competitive Market, Zhen Liu, Laura Wynter, Cathy Xia

Research Collection School Of Computing and Information Systems

Design of e-commerce services that are competitive in a quickly responding market requires the analyses of prices and price structures. We develop a general model of an e-commerce market that allows us to analyze optimal price structures, both flat and usage-based. Based on the price structure of a major web hosting provider, we consider single-tier and two-tier (burst-rate) pricing, and our result suggests that the more complex two-tier structure may not be worth the marketing effort, as the firm's equilibrium profits will not increase through the use of this structure. An essential feature of our approach is that we model …

Interorganizational Systems And Competitive Advantages – Lessons From History, Keng Siau

Research Collection School Of Computing and Information Systems

Global business constantly faces radical transformations stemming from advances in information technology (IT). The concept of gaining competitive advantages by linking information systems across organizations (e.g., supply chain integration) has taken on an overtone of dogma in many business circles. Such electronic linkages are known as Interorganizational Systems (IOS). Lately, the growing importance and easy accessibility of the Internet have propelled IOS to a new height. Undoubtedly, IOS can have a great impact on organizational performance and industry structure. However, IT such as the Internet is readily available to all companies, and most IOS concepts can be easily replicated. Followers …

A Study On Tolerable Waiting Time: How Long Are Web Users Willing To Wait?, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

The WWW has become an important channel for information access, electronic commerce, and publication. With an exponential increase in the number of Web users and the popularity of multimedia technology, users often face a long waiting time for downloading Web pages. Although various technologies and techniques have been implemented to alleviate the situation and to comfort the impatient users, little research has been done to assess what constitutes an acceptable and tolerable waiting time for Web users. This research reviews the literature on computer response time and users’ waiting time, and assesses Web users’ tolerable waiting time in information retrieval. …

Factors Influencing The Adoption Of E-Marketplaces By Small Organizations: An Empirical Investigation, Xin Tan, Fiona Fui-Hoon Nah, Charalambos Iacovou, Jaekyung. Kim

Research Collection School Of Computing and Information Systems

The emergence of mobile computing combined with the increased popularity of the Internet is changing our daily lives. The increasing use of small portable computers, wireless networks and satellites un folds the new technology of mobile computing, which allows transmis sion of data to computers that are not physically linked to a network. As a result, people can communicate on the move. Mobile devices with new input and output methods and form factors are dramatically different from traditional desktop computers (Rodden et al., 1998). These technological changes make increasing demands on both the quality of user interface and the functionality …

Crafting A Research Paper, Ronan Fitzpatrick, Kevin O'Donnell

Conference papers

Writing research papers presents numerous different challenges, which vary from how to layout the various pages and format the text to what to include in the different sections that make up the paper. In order to clarify these issues this paper sets out guidelines and best practice approaches and demonstrates their use in the style of this paper.

Advances In Mobile Commerce Technologies, Ee Peng Lim, Keng Siau

Research Collection School Of Computing and Information Systems

No abstract provided.

Hci Research Issues In Electronic Commerce, Fiona Fui-Hoon Nah, Sid Davis

Research Collection School Of Computing and Information Systems

This article outlines a number of important research issues in human-computer interaction in the e-commerce environment. It highlights some of the challenges faced by users in browsing Web sites and conducting searches for information, and suggests several areas of research for promoting ease of navigation and search. Also, it discusses the importance of trust in the online environment, describing some of the antecedents and consequences of trust, and provides guidelines for integrating trust into Web site design. The issues discussed in this article are presented under three broad categories of human-computer interaction – Web usability, interface design, and trust – …

Product Schema Integration For Electronic Commerce: A Synonym Comparison Approach, Guanghao Yan, Wee-Keong Ng, Ee Peng Lim

Research Collection School Of Computing and Information Systems

In any electronic commerce system, the heterogeneity of product descriptions is a critical impediment to efficient business information exchange. In the ABECOS electronic commerce system, buyer agents, seller agents, and directory agents liaise with one another in e-commerce activities. Only when agents have a common ontology of product descriptions (also called product schemas) are they able to interact seamlessly in e-commerce activities. This gives rise to the product schema integration problem (PSI); the problem of integrating heterogeneous schemas of a certain product into one globally compatible schema. We adopt an integration approach based on product attribute synonyms. We give a …

Mobile Commerce Applications In Supply Chain Management, Keng Siau, Zixing Shen

Research Collection School Of Computing and Information Systems

As wireless technologies evolve, the coming mobile revolution will bring dramatic and fundamental changes to supply chain management. When complete, the revolution will impact numerous facets of organizational life. It will provide important data in real time to assist decision makers, exert great influence on the ways businesses communicate and develop relationships with consumers and suppliers, and ultimately transform the way we manage the supply chain. This paper examines issues in integrating mobile commerce and supply chain management. The paper discusses issues such as the absence of killer applications, mobile device limitations, networking problems, infrastructure constraints, security concerns, and user …

B2b E-Commerce Revisited: Leading Perspectives On The Key Issues And Research Directions, Qizhi Dai, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

The application of Internet technologies for the conduct of interfirm business transactions has given rise to a boom in business-to-business (B2B) electronic commerce. Yet, although there are many success stories that have been reported over the past several years, the progress of B2B e-commerce has been hindered by unanticipated technical, organizational, economic and legal challenges that diminish value. In this article, we report on a series of interviews with leading academic researchers and industry senior managers who are in a unique position to make sense of key issues and offer useful insights. The respondents provide their views on the efficacy …

Protecting The Infrastructure: 3rd Australian Information Warfare & Security Conference 2002, William Hutchinson (Ed.)

Research outputs pre 2011

The conference is hosted by the We-B Centre (working with a-business) in the School of Management Information System, the School of Computer & Information Sciences at Edith Cowan University. This year's conference is being held at the Sheraton Perth Hotel in Adelaide Terrace, Perth. Papers for this conference have been written by a wide range of academics and industry specialists. We have attracted participation from both national and international authors and organisations.

The papers cover many topics, all within the field of information warfare and its applications, now and into the future.

The papers have been grouped into six streams: …

Ecs Electronic Cars System, Wilyang Soh

Student Works (2000-2009)

The revolution of Internet has enable billions of people all around the world to communicate interactively. Thus, business people have made used of the global market space in the Internet which breaks through the barrier of time and distance to promote their products. The Electronic Cars System is one of the e-commerce solutions for merchants to conduct business over the Internet and the target users are local car dealers and potential car buyers including local people and foreign workers in Malaysia only. Electronic cars system is a fascinating and worthwhile topic to be researched on. This thesis steps towards developing …

Enabling Technologies For E-Commerce And Erp Integration, Keng Siau, Jake Messersmith

Research Collection School Of Computing and Information Systems

Focuses on a study which analyzed the enabling technologies for integrating Enterprise Resource Planning (ERP) and e-business. Difficulties in integrating ERP and e-business; Architecture supporting ERP and e-commerce; Model for integrating ERP and e-business.