E-Commerce Commons^™

The Effects Of Shilling On Final Bid Prices In Online Auctions, Robert J. Kauffman, Charles A. Wood

Research Collection School Of Computing and Information Systems

An increasing number of reports of online auction fraud are of growing concern to auction operators and participants. In this research, we discuss reserve price shilling, where a bidder shills in order to avoid paying auction house fees, rather than to drive up the price of the final bid. We examine the effect that premium bids have upon the final selling price, since they are linked with reserve price shill bids. We use 10,260 eBay auctions during April 2001, and identify 919 auctions involving 322 sellers and 1583 bidders involved in concurrent auctions for the exact same item. We find …

U-Commerce: Emerging Trends And Research Issues, H. Galanxhi-Janaqi, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

Ubiquitous commerce or u-commerce is the combination of traditional e-commerce and wireless, television, voice and silent commerce. U-commerce implies ubiquity, universality, uniqueness and unison. It is not a replacement for other types of commerce, but an extension of them. While bringing many benefits, there are challenges and impediments to overcome. Research is needed to assess the value of u-commerce and to address its related issues and challenges. Questions that need to be addressed are: What is the value of u-commerce? What are the ways to maximize the benefits and value of u-commerce? Is it the right technology and what directions …

Values Of Mobile Commerce To Customers, Keng Siau, H. Sheng, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

This research studies the values of m-commerce using a qualitative means-ends approach, called Value-Focused Thinking. The conceptual foundation for this research is the Work System Framework. By interviewing both current and potential m-commerce users, we captured the values of m-commerce and develop a means-ends objective network to illustrate the relationships among these values. As one of the first empirical research to assess the values of m-commerce, this research contributes to an increased understanding of m-commerce. The means-ends objective network also serves as a theoretical foundation for future research in m-commerce. For practitioners, our findings highlight the concerns and issues of …

A Qualitative Investigation On Consumer Trust In Mobile Commerce, Keng Siau, Hong Sheng, Fiona Fui-Hoon Nah, Sidney A. Davis

Research Collection School Of Computing and Information Systems

Mobile commerce represents a significant development in e-commerce, offering accessibility, ubiquity, mobility, and localisation to users. Despite the potential of mobile commerce, trust is a major obstacle in its adoption and development. Many consumers feel uncomfortable with the idea of conducting commerce over wireless, hand-held devices. The focus of this research is to understand trust in mobile commerce and to identify factors that are important for trust development. The research builds on Siau and Shen's framework which depicts two key factors influencing trust in mobile commerce. This research not only validates and expands on the existing framework, but also provides …

Proprietary And Open Systems Adoption In E-Procurement: A Risk-Augmented Transactions Cost Perspective, Robert J. Kauffman, Hamid Mohtadi

Research Collection School Of Computing and Information Systems

We present an economic model that enables the study of incentives for business-to-business (B2B) e-procurement systems investments that permit inventory coordination and improved operational control. We focus on the information technology adoption behavior of firms in the presence of transaction costs, agency costs and information uncertainty. We conclude that it is appropriate to rethink the prior theory and develop an extended transaction-cost theory perspective that incorporates the possibility of shocks. We distinguish among three kinds of B2B e-procurement systems platforms. Proprietary platform procurement systems involve traditional electronic data interchange (EDI) technologies. Open platform procurement systems are associated with e-market Web …

Performance Planning, Quality-Of-Service, And Pricing Under Competition, Corinne Touati, Parijat Dube, Laura Wynter

Research Collection School Of Computing and Information Systems

In this work we model the relationship between the capacity and the Quality of Service (QoS) offered by the firm in a competitive scenario of two firm’s working to maximize their profits. Using simple queueing theoretic models we study the sensitivity of a firm’s market share to price, capacity and market size. Our preliminary studies yield important properties of the equilibrium solution which may further provide important “engineering” guidelines for performance planning and pricing strategies.

Customer Relationship Management For Banking System, Pingyu Hou

Theses Digitization Project

The purpose of this project is to design, build, and implement a Customer Relationship Management (CRM) system for a bank. CRM BANKING is an online application that caters to strengthening and stabilizing customer relationships in a bank.

Pricing And Qos Of Information Services In A Competitive Market, Zhen Liu, Laura Wynter, Cathy Xia

Research Collection School Of Computing and Information Systems

Design of e-commerce services that are competitive in a quickly responding market requires the analyses of prices and price structures. We develop a general model of an e-commerce market that allows us to analyze optimal price structures, both flat and usage-based. Based on the price structure of a major web hosting provider, we consider single-tier and two-tier (burst-rate) pricing, and our result suggests that the more complex two-tier structure may not be worth the marketing effort, as the firm's equilibrium profits will not increase through the use of this structure. An essential feature of our approach is that we model …

Interorganizational Systems And Competitive Advantages – Lessons From History, Keng Siau

Research Collection School Of Computing and Information Systems

Global business constantly faces radical transformations stemming from advances in information technology (IT). The concept of gaining competitive advantages by linking information systems across organizations (e.g., supply chain integration) has taken on an overtone of dogma in many business circles. Such electronic linkages are known as Interorganizational Systems (IOS). Lately, the growing importance and easy accessibility of the Internet have propelled IOS to a new height. Undoubtedly, IOS can have a great impact on organizational performance and industry structure. However, IT such as the Internet is readily available to all companies, and most IOS concepts can be easily replicated. Followers …

Factors Influencing The Adoption Of E-Marketplaces By Small Organizations: An Empirical Investigation, Xin Tan, Fiona Fui-Hoon Nah, Charalambos Iacovou, Jaekyung. Kim

Research Collection School Of Computing and Information Systems

The emergence of mobile computing combined with the increased popularity of the Internet is changing our daily lives. The increasing use of small portable computers, wireless networks and satellites un folds the new technology of mobile computing, which allows transmis sion of data to computers that are not physically linked to a network. As a result, people can communicate on the move. Mobile devices with new input and output methods and form factors are dramatically different from traditional desktop computers (Rodden et al., 1998). These technological changes make increasing demands on both the quality of user interface and the functionality …

A Study On Tolerable Waiting Time: How Long Are Web Users Willing To Wait?, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

The WWW has become an important channel for information access, electronic commerce, and publication. With an exponential increase in the number of Web users and the popularity of multimedia technology, users often face a long waiting time for downloading Web pages. Although various technologies and techniques have been implemented to alleviate the situation and to comfort the impatient users, little research has been done to assess what constitutes an acceptable and tolerable waiting time for Web users. This research reviews the literature on computer response time and users’ waiting time, and assesses Web users’ tolerable waiting time in information retrieval. …

Crafting A Research Paper, Ronan Fitzpatrick, Kevin O'Donnell

Conference papers

Writing research papers presents numerous different challenges, which vary from how to layout the various pages and format the text to what to include in the different sections that make up the paper. In order to clarify these issues this paper sets out guidelines and best practice approaches and demonstrates their use in the style of this paper.

Advances In Mobile Commerce Technologies, Ee Peng Lim, Keng Siau

Research Collection School Of Computing and Information Systems

No abstract provided.

Hci Research Issues In Electronic Commerce, Fiona Fui-Hoon Nah, Sid Davis

Research Collection School Of Computing and Information Systems

This article outlines a number of important research issues in human-computer interaction in the e-commerce environment. It highlights some of the challenges faced by users in browsing Web sites and conducting searches for information, and suggests several areas of research for promoting ease of navigation and search. Also, it discusses the importance of trust in the online environment, describing some of the antecedents and consequences of trust, and provides guidelines for integrating trust into Web site design. The issues discussed in this article are presented under three broad categories of human-computer interaction – Web usability, interface design, and trust – …

Product Schema Integration For Electronic Commerce: A Synonym Comparison Approach, Guanghao Yan, Wee-Keong Ng, Ee Peng Lim

Research Collection School Of Computing and Information Systems

In any electronic commerce system, the heterogeneity of product descriptions is a critical impediment to efficient business information exchange. In the ABECOS electronic commerce system, buyer agents, seller agents, and directory agents liaise with one another in e-commerce activities. Only when agents have a common ontology of product descriptions (also called product schemas) are they able to interact seamlessly in e-commerce activities. This gives rise to the product schema integration problem (PSI); the problem of integrating heterogeneous schemas of a certain product into one globally compatible schema. We adopt an integration approach based on product attribute synonyms. We give a …

Mobile Commerce Applications In Supply Chain Management, Keng Siau, Zixing Shen

Research Collection School Of Computing and Information Systems

As wireless technologies evolve, the coming mobile revolution will bring dramatic and fundamental changes to supply chain management. When complete, the revolution will impact numerous facets of organizational life. It will provide important data in real time to assist decision makers, exert great influence on the ways businesses communicate and develop relationships with consumers and suppliers, and ultimately transform the way we manage the supply chain. This paper examines issues in integrating mobile commerce and supply chain management. The paper discusses issues such as the absence of killer applications, mobile device limitations, networking problems, infrastructure constraints, security concerns, and user …

B2b E-Commerce Revisited: Leading Perspectives On The Key Issues And Research Directions, Qizhi Dai, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

The application of Internet technologies for the conduct of interfirm business transactions has given rise to a boom in business-to-business (B2B) electronic commerce. Yet, although there are many success stories that have been reported over the past several years, the progress of B2B e-commerce has been hindered by unanticipated technical, organizational, economic and legal challenges that diminish value. In this article, we report on a series of interviews with leading academic researchers and industry senior managers who are in a unique position to make sense of key issues and offer useful insights. The respondents provide their views on the efficacy …

Protecting The Infrastructure: 3rd Australian Information Warfare & Security Conference 2002, William Hutchinson (Ed.)

Research outputs pre 2011

The conference is hosted by the We-B Centre (working with a-business) in the School of Management Information System, the School of Computer & Information Sciences at Edith Cowan University. This year's conference is being held at the Sheraton Perth Hotel in Adelaide Terrace, Perth. Papers for this conference have been written by a wide range of academics and industry specialists. We have attracted participation from both national and international authors and organisations.

The papers cover many topics, all within the field of information warfare and its applications, now and into the future.

The papers have been grouped into six streams: …

Ecs Electronic Cars System, Wilyang Soh

Student Works (2000-2009)

The revolution of Internet has enable billions of people all around the world to communicate interactively. Thus, business people have made used of the global market space in the Internet which breaks through the barrier of time and distance to promote their products. The Electronic Cars System is one of the e-commerce solutions for merchants to conduct business over the Internet and the target users are local car dealers and potential car buyers including local people and foreign workers in Malaysia only. Electronic cars system is a fascinating and worthwhile topic to be researched on. This thesis steps towards developing …

Knowledge Management Mechanisms In E-Commerce: A Study Of Online Retailing And Auction Sites, Fiona Fui-Hoon Nah, Keng Siau, Yuhong Tian, Min Ling

Research Collection School Of Computing and Information Systems

Knowledge management is vital to a company's success in this e-commerce era. Not only has the topic of knowledge management attracted much research attention lately, but the management of customer knowledge is also becoming increasingly important. Despite its significance, few research studies have systematically investigated knowledge management in the e-commerce context. None of the studies we reviewed looked at how knowledge management mechanisms were employed in e-commerce. This research presents a comprehensive analysis of the knowledge management mechanisms employed by 14 e-commerce sites that were rated as being the best by Gomez.com, an independent Internet quality measurement firm. Specifically, we …

Enabling Technologies For E-Commerce And Erp Integration, Keng Siau, Jake Messersmith

Research Collection School Of Computing and Information Systems

Focuses on a study which analyzed the enabling technologies for integrating Enterprise Resource Planning (ERP) and e-business. Difficulties in integrating ERP and e-business; Architecture supporting ERP and e-commerce; Model for integrating ERP and e-business.

Sistem Maklumat Pembayaran Zakat, Wijee Masrina

Student Works (2000-2009)

Sistem maklumat bagi pembayaran zakat atau akronimnya e-Zakat merupakan satu aplikasi berasaskan web yang dibina untuk menyediakan satu perkhidmatan bagi pengguna mengetahui jumlah bayaran zakat tertentu yang wajib dibayar oleh mereka dengan cara yang mudah dan pantas melalui perkembangan teknologi maklumat. Selain daripada itu, sistem ini juga dilengkapi dengan informasi mengenai zakat yang dipetik berlandaskan Al-Quran. Sunnah Nabi dan pendapat para ulamak. Sistem ini terbahagi kepada dua modul utama iaitu modul pengguna dan modul pentadbiran. Modul pengguna akan menyed.iakan kemudaban bagi peogiraan kelapan-lapan jenis zakat Selain itu, modul ini juga menyediakan beberapa fungsi lain seperti pertanyaan dan rujukan. Modul pentadbir …

Pasar Mini Elektronik (E – Pasar Mini), Othman Noor Azmira

Student Works (2000-2009)

e-Dagang merupakan satu tapak pada layar internet yang menjalankan urusniaga pemiagaan atau perkhidmatan secara atas talian. Tajuk latihan ilmiah yang akan dibangunkan mempunyai kaitan dengan teknologi e-dagang. Sistem yang dibangunkan merupakan laman e-dagang iaitu e-Pasar Mini yang menjalankan pemiagaan menjual barangan keperluan harian secara atas talian. Ia tertumpu kepada pengguna yang berkerja dan kekurangan masa untuk membeli keperluan harian dan juga kepada semua pengguna internet. Di dalam laman web ini ada disediakan enjin pencarian untuk memudahkan pengguna membuat pencarian barangan supaya dapat menjimatkan masa selain daripada kemudahan browse yang telah disediakan. Metodologt Air Terjun bagi Kitar Hayat Pembangunan Sistem digunakan …

Sistem Tempahan Tiket Formula 1, Alias Zul-Azry

Student Works (2000-2009)

Dunia hari ini sudah memasuki millenium baru. Suasana dunia masa kini juga telah bernbah. Manusia kini sudah melangkah ke era teknologi maklumat yang merupakan tunjang kepada kemajuan sesebuah negara. Salah satu kcsan daripada perkembangan pesat teknologi maklumat ialah internet Pada masa kini, internet telah memainkan peranan yang penting di dalam kehidupan seharian manusia terutamanya di dalam dunia perniagaan. Maka lahirlah Perdagangan Elektronik yang merupakan satu dimensi baru dalam dunia peniagaan. Menyedari perkembangan Perdagangan Elektronik semakin pesat maka kita baruslah menggunakan dengan sebaiknya peluang yang ditawarkan oleh Perdagangan Elektronik. Dengan itu, Sistem Tempahan Tiket Formula 1 telah dicadangkan. Sistem ini mempakan …

Acceptable Internet Use Policy, Keng Siau, Fiona Fui-Hoon Nah, Limei Teng

Research Collection School Of Computing and Information Systems

Surveying use policies of three organizations--- educational institutions, ISPs, and non-ISPs.

Mobile Commerce: Promises, Challenges And Research Agenda, Keng Siau, Ee Peng Lim

Research Collection School Of Computing and Information Systems

Advances in wireless technology increase the number of mobile device users and give pace to the rapid development of e-commerce using these devices. The new type of e-commerce, conducting transactions via mobile terminals, is called mobile commerce. Due to its inherent characteristics such as ubiquity, personalization, flexibility, and dissemination, mobile commerce promises businesses unprecedented market potential, great productivity, and high profitability. This paper presents an overview of mobile commerce development by examining the enabling technologies, the impact of mobile commerce on the business world, and the implications to mobile commerce providers. The paper also provides an agenda for future research …

Sistem Penyewaan Kereta Melalui Internet, Alexander Anita

Student Works (2000-2009)

Kini, di era teknologi maklumat, penggunaan sistem pengkomputeran semakin meluas dan menjadi satu keperluan utama kepada manusia. Begitu juga dengan sistem penyewaan kereta. Pengurusan pengangkutan adalah penting untuk memastikan pengguna dapat menjalankan aktiviti-aktiviti mereka mengikut perancangan. Sistem Penyewaan Kereta melalui Internet adalah merupakan satu sistem yang dibangunkan untuk memudahkan penyewa kereta. Secara dasarnya, sistem ini merupakan aplikasi berasaskan-web yang menyediakan lebih kemudahan dan fungsi kepada pengguna. Ia boleh dicapai oleh pengguna melalui Internet dan membenarkan pengguna membuat proses penyewaan serta tempahan. Sistem ini akan dibangunkan menggunakan Lotus Notes dan Domino RS[l], daripada Lotus Development Corporation[2]. Dengan adanya sistem senibina pangkalan …

E-Book Store For University Of Malaya, Kok Keong Lee

Student Works (2000-2009)

E-Book Store for University of Malaya is a web site application that provides Pekan Buku (official book store in University of Malaya) services on-line to the users. Users can use this service from any location at any times as long as they have network connection and able to access to the internet. This project proposal contains the literature review of the system, methodology of system development, system analysis and system design. These topics are explained in detail in each chapter of this proposal. Literature review chapter explains and discusses in detail about the existing systems and technologies that are available …

Sistem Tempahan Tiket Bas Atas Talian Ekspresnasional.Com, Idris Elisabrina

Student Works (2000-2009)

Projek yang dijalankan adalah bertujuan untuk membangunkan satu sistem berasaskan web untuk tempahan tiket bas atas talian yang menggabungkan pelbagai syarikat bas ekspres di seluruh Malaysia. Sistem ini terbuka kepada semua individu yang menggunakan perkhidmatan bas ekspres. Sistem ini dinamakan EkspresNasional.com kerana terdapat penglibatan dari pelbagai syarikat bas ekspres di seluruh Semenanjung Malaysia. Oleh itu pengguna mempunyai banyak pilihan dari segi memilih destinasi yang hendak dituju. Pengguna boleh mencapai sistem ini pada bila-bila masa menerusi capaian internet ke laman web sistem EkspresNasional.com ini untuk membuat tempahan tiket bas atas talian. Terdapat dua modul dalam sistem yang akan dibangunkan ini iaitu …

Laman Web E-Dagang Buku Teks Terpakai Untuk Pelajar Fsktm Universiti Malaya, Baharuddin Hafiz

Student Works (2000-2009)

Laman web seperti Amazon.com dan Barnes & Nobles.com adalah dua nama yang terkenal dalam menjalankan perkhidmatan penjualan buku di dalam internet. Pada tahun 2000 sahaja syarikat Amazon.com telah menjual RM 6.5 billion nilai buku secara on-line. Ini menunjukkan penjualan buku melalui internet semakin hangat. Projek yang akan dijalankan bukan sahaja bagi membantu para pengguna untuk memiliki buku teks dan rujukan melalui internet tetapi bagi memanfaatkan teknologi e-dagang sedia ada. Projek ini merupakan suatu laman web yang khusus untuk para pelajar untuk mendapatkan buku teks dan bahan rujukan bagi pembelajaran mereka di kuliah. Buku-buku yang dijual adalah yang setara dengan kegunaannya …