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Full-Text Articles in Business
Developing And Implementing A Web Portal Success Model, Dima Jalal, Mutaz M. Al-Debei
Developing And Implementing A Web Portal Success Model, Dima Jalal, Mutaz M. Al-Debei
Dr. Mutaz M. Al-Debei
The emergence and subsequent spreading of new technologies, such as Web portals, has changed the way people handle information, communicate, share knowledge, and perform tasks. The use of different information technologies and systems offers the potential for substantially improving performance not only at the organizational level but also at the individual level. However, performance gains are often obstructed by users' unwillingness to accept and use available systems and technologies. This paper aims at examining the role of Web portals in improving the overall performance at the individual level in terms of task productivity and innovation, customer satisfaction, and management control. …
Modeling Quality Dynamics In It Services Management, Shahriar Akter, John D'Ambra, Pradeep Ray
Modeling Quality Dynamics In It Services Management, Shahriar Akter, John D'Ambra, Pradeep Ray
Shahriar Akter
The increasing importance of information technology (IT) services in the global economy prompts IS researchers to focus on service quality dynamics to capture the critical interaction between human behavior and IT. The purpose of this study is to develop and validate a user perceived IT service quality model for mHealth using a cross-disciplinary approach. The conceptual model is rooted in the traditional cognition (service quality) – affective (satisfaction)– conation (continuance intentions) chain but explicitly identifies three primary dimensions (i.e., system quality, interaction quality and outcome quality) and eight subdimensions (system reliability, system efficiency, system privacy, responsiveness, assurance, empathy, utilitarian benefits …