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Full-Text Articles in Business

Crisis Management: Unveiling Information And Communication Technologies’ Revamped Role Through The Lens Of Sub-Saharan African Countries During Covid-19, Ruthbetha Kateule, Egidius Kamanyi, Mahadia Tunga May 2024

Crisis Management: Unveiling Information And Communication Technologies’ Revamped Role Through The Lens Of Sub-Saharan African Countries During Covid-19, Ruthbetha Kateule, Egidius Kamanyi, Mahadia Tunga

The African Journal of Information Systems

The management of COVID-19 pandemic has revealed inefficiencies in coordinating global response, particularly in African countries. Therefore, creating an urgent need to examine the literature on Information and Communication Technologies (ICT) in crisis management to appreciate its contextual role. Employing a systematic review, using the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA), this paper critically assessed the extent of the use of ICT in crisis management in Africa’s response to COVID-19 to reconstruct its resilience against future crises. Findings indicate that while countries with limited ICT infrastructure faced considerable challenges in utilizing ICT solutions in COVID-19 management, countries …


Creativity In Information Systems Research: A Systematic Literature Review, Mojca Simonovič, Aleš Popovič, Matej Černe Mar 2024

Creativity In Information Systems Research: A Systematic Literature Review, Mojca Simonovič, Aleš Popovič, Matej Černe

Economic and Business Review

For more than six decades, creativity has been the cornerstone of diverse scientific disciplines, including psychology, sociology, and organizational behavior (OB) studies. Its fundamental role in guiding business prospects, driving development, and fueling economic growth has made it an essential research theme in many fields. Yet, despite its importance, scholars within the information systems (IS) discipline have highlighted the significant lack of attention paid to this concept in their research. The transformative role creativity plays in contemporary business environments, along with the ever-present need to innovate, compete, and grow, sparked our curiosity. Is creativity still an understudied area in the …


Explaining Variation In Adoption Of Organizational Innovation: A Social Network Approach, Pooria Assadi Jan 2024

Explaining Variation In Adoption Of Organizational Innovation: A Social Network Approach, Pooria Assadi

Journal of International Technology and Information Management

This article draws from the social network theory and examines how a social network approach can contribute to our understanding of the variation in the adoption of innovative, organization-wide information systems that can help businesses achieve sustainable competitive advantage. It highlights how the extant explanations for the adoption of information systems are limited in the way that they primarily assume organizations make innovation adoption decisions in isolation. It does so by building on growing research which recognizes that organizations are not isolated from one another; rather, they are interrelated through their inter-organizational networks which provide unique learning opportunities that are …


The Future Of Enterprise Information Systems, Ali Sunyaev, Tobias Dehling, Susanne Strahringer, Li Da Xu, Martin Heinig, Michael Perscheid, Rainer Alt, Matti Rossi Jan 2023

The Future Of Enterprise Information Systems, Ali Sunyaev, Tobias Dehling, Susanne Strahringer, Li Da Xu, Martin Heinig, Michael Perscheid, Rainer Alt, Matti Rossi

Information Technology & Decision Sciences Faculty Publications

[First paragraph] Enterprise information systems (EIS) have been important enablers of crossfunctional processes within businesses since the 1990s. Often referred to as enterprise resource planning (ERP) systems, they were extended in line with electronic businesses to integrate with suppliers as well as customers. Today, EIS architectures comprise not only ERP, supply chain, and customer relationship management systems, but also business intelligence and analytics. Recently, the move towards decentralized technologies has created new perspectives for EIS. Information systems (IS) research has already addressed opportunities and challenges of these developments quite well, but what will be the pressing opportunities and challenges for …


Using Information Systems To Help Chatham County With Dental Services, Taylor Gray Apr 2022

Using Information Systems To Help Chatham County With Dental Services, Taylor Gray

Honors College Theses

Due to the extreme lack of access to dental work in Chatham county, this consulting thesis was formed. I assisted the Chatham County Safety Net Planning Council by using information systems to help with dental assistance in the county both short and long term. This is a very important issue in the county and it has caused many issues among people without dental insurance. I helped by creating a website platform for the Chatham County Safety Net, and used data analysis to help make the event more streamlined.


Relationship Between Vendor/Client Complementarity, Vendor Technology Maturity, Vendor Financial Stability, And It Outsourcing Project Outcomes, Everton A. Wilson Jan 2022

Relationship Between Vendor/Client Complementarity, Vendor Technology Maturity, Vendor Financial Stability, And It Outsourcing Project Outcomes, Everton A. Wilson

Walden Dissertations and Doctoral Studies

Business and IT leaders in financial services are concerned with the limited benefits they are reaping from information technology outsourcing (ITO) projects, despite continued heavy investments in ITO. Grounded in the transaction cost, agency, and resource-based view theories, the purpose of this quantitative correlational study was to examine the relationship between vendor/client complementarity, vendor technology maturity, vendor financial stability, and ITO success. Participants were 65 business and IT leaders in financial institutions engaged in ITO projects. The result of the multiple linear regression was significant, F(3, 61) = 4.845, p = .004, R2 = .192. In the final analysis, vendor/client …


Editorial Board Memberships: A Report On The Status Of The Leading Information Systems Journals, Erastus Karanja, Alisha D. Malloy Jan 2022

Editorial Board Memberships: A Report On The Status Of The Leading Information Systems Journals, Erastus Karanja, Alisha D. Malloy

Journal of International Technology and Information Management

Research journals play a significant role in the generation, dissemination, and sharing of knowledge in an academic discipline. To a great extent, the editorial board members of these research journals manage and control the generation, dissemination, and sharing of knowledge. They also act as policymakers, gatekeepers, and trendsetters. In their latter roles, editorial board members can influence several factors in a discipline; namely, the research topics, the research methods, the research scope, and whose articles are published. The primary goal of this study is to investigate and report on the status of the editorial boards memberships in a set of …


Climate Change And Cop26: Are Digital Technologies And Information Management Part Of The Problem Or The Solution? An Editorial Reflection And Call To Action, Yogesh K. Dwivedi, Laurie Hughes, Arpan Kumar Kar, Abdullah M. Baabdullah, Purva Grover, Roba Abbas, Daniela Andreini, Iyad Abumoghli, Yves Barlette, Deborah Bunker, Leona Chandra Kruse, Ioanna Constantiou, Robert M. Davison, Rahul De', Rameshwar Dubey, Henry Fenby-Taylor, Babita Gupta, Wu He, Mitsuru Kodama, Matti Mäntymäki, Bhimaraya Metri, Katina Michael, Johan Olaisen, Niki Panteli, Samuli Pekkola, Rohit Nishant, Ramakrishnan Raman, Nripendra P. Rana, Frantz Rowe, Suprateek Sarker, Brenda Scholtz, Maung Sein, Jeel Dharmeshkumar Shah, Thompson S.H. Teo, Manoj Kumar Tiwari, Morten Thanning Vendelø, Michael Wade Jan 2022

Climate Change And Cop26: Are Digital Technologies And Information Management Part Of The Problem Or The Solution? An Editorial Reflection And Call To Action, Yogesh K. Dwivedi, Laurie Hughes, Arpan Kumar Kar, Abdullah M. Baabdullah, Purva Grover, Roba Abbas, Daniela Andreini, Iyad Abumoghli, Yves Barlette, Deborah Bunker, Leona Chandra Kruse, Ioanna Constantiou, Robert M. Davison, Rahul De', Rameshwar Dubey, Henry Fenby-Taylor, Babita Gupta, Wu He, Mitsuru Kodama, Matti Mäntymäki, Bhimaraya Metri, Katina Michael, Johan Olaisen, Niki Panteli, Samuli Pekkola, Rohit Nishant, Ramakrishnan Raman, Nripendra P. Rana, Frantz Rowe, Suprateek Sarker, Brenda Scholtz, Maung Sein, Jeel Dharmeshkumar Shah, Thompson S.H. Teo, Manoj Kumar Tiwari, Morten Thanning Vendelø, Michael Wade

Information Technology & Decision Sciences Faculty Publications

The UN COP26 2021 conference on climate change offers the chance for world leaders to take action and make urgent and meaningful commitments to reducing emissions and limit global temperatures to 1.5 °C above pre-industrial levels by 2050. Whilst the political aspects and subsequent ramifications of these fundamental and critical decisions cannot be underestimated, there exists a technical perspective where digital and IS technology has a role to play in the monitoring of potential solutions, but also an integral element of climate change solutions. We explore these aspects in this editorial article, offering a comprehensive opinion based insight to a …


Climate Change And Cop26: Are Digital Technologies And Information Management Part Of The Problem Or The Solution? An Editorial Reflection And Call To Action, Yogesh K. Dwivedi, Laurie Hughes, Arpan Kumar Kar, Abdullah M. Baabdullah, Purva Grover, Roba Abbas, Daniela Andreini, Iyad Abumoghli, Yves Barlette, Deborah Bunker, Leona Chandra Kruse, Ioanna Constantiou, Robert M. Davison, Rahul De’, Rameshwar Dubey, Henry Fenby-Taylor, Babita Gupta, Wu He, Mitsuru Kodama, Matti Mäntymäki, Bhimaraya Metri, Katina Michael, Johan Olaisen, Niki Panteli, Samuli Pekkola, Rohit Nishant, Ramakrishnan Raman, Nripendra P. Rana, Frantz Rowe, Suprateek Sarker, Brenda Scholtz, Maung Sein, Jeel Dharmeshkumar Shah, Thompson S.H. Teo, Manoj Kumar Tiwari, Morten Thanning Vendelø, Michael Wade Nov 2021

Climate Change And Cop26: Are Digital Technologies And Information Management Part Of The Problem Or The Solution? An Editorial Reflection And Call To Action, Yogesh K. Dwivedi, Laurie Hughes, Arpan Kumar Kar, Abdullah M. Baabdullah, Purva Grover, Roba Abbas, Daniela Andreini, Iyad Abumoghli, Yves Barlette, Deborah Bunker, Leona Chandra Kruse, Ioanna Constantiou, Robert M. Davison, Rahul De’, Rameshwar Dubey, Henry Fenby-Taylor, Babita Gupta, Wu He, Mitsuru Kodama, Matti Mäntymäki, Bhimaraya Metri, Katina Michael, Johan Olaisen, Niki Panteli, Samuli Pekkola, Rohit Nishant, Ramakrishnan Raman, Nripendra P. Rana, Frantz Rowe, Suprateek Sarker, Brenda Scholtz, Maung Sein, Jeel Dharmeshkumar Shah, Thompson S.H. Teo, Manoj Kumar Tiwari, Morten Thanning Vendelø, Michael Wade

College of Business Faculty Publications and Presentations

The UN COP26 2021 conference on climate change offers the chance for world leaders to take action and make urgent and meaningful commitments to reducing emissions and limit global temperatures to 1.5 °C above pre-industrial levels by 2050. Whilst the political aspects and subsequent ramifications of these fundamental and critical decisions cannot be underestimated, there exists a technical perspective where digital and IS technology has a role to play in the monitoring of potential solutions, but also an integral element of climate change solutions. We explore these aspects in this editorial article, offering a comprehensive opinion based insight to a …


A Framework For Accessing Patient Big Data: Ant View Of A South African Health Facility, Sibulela Mgudlwa, Tiko Iyamu Jul 2021

A Framework For Accessing Patient Big Data: Ant View Of A South African Health Facility, Sibulela Mgudlwa, Tiko Iyamu

The African Journal of Information Systems

This study was undertaken to develop a framework that can be used to guide analysis when translating and transforming big data into a more purposeful resource for healthcare service delivery in South Africa. It is intended to assist in addressing some of the challenges encountered by healthcare facilities. Qualitative data were collected, with a focus on the types of interactions that happen between actors when accessing and using patients’ big data for healthcare services. Actor-network theory (ANT) was applied as a lens in the analysis of the data, to examine the relationships between actors when accessing and using big data …


Bibliographic Measures Of Top-Tier Finance, Information Systems, And Management Science Journals, Thomas M. Krueger, Jack D. Shorter, Randy G. Colvin Jun 2021

Bibliographic Measures Of Top-Tier Finance, Information Systems, And Management Science Journals, Thomas M. Krueger, Jack D. Shorter, Randy G. Colvin

Economic and Business Review

Purpose: Faculty research is frequently the basis of pay, tenure, and promotion decisions in the university arena. Meanwhile, perceptions regarding the quantity and quality of the research produced by a faculty is often the basis of departmental, college, and university reputation. The journal in which research findings are published is often used to assess the overall research quality. In order to better benchmark journal quality, this report provides findings of a meticulous investigation of leading journals in the finance, information systems and management science disciplines. It examines four different citation-based measures of quality and four journal characteristics that are exogenous …


A Proposed Theoretical Foundation For The Information Systems Discipline (Version 1. 1), Steven Alter Apr 2021

A Proposed Theoretical Foundation For The Information Systems Discipline (Version 1. 1), Steven Alter

Business Analytics and Information Systems

“Rethink the theoretical foundations of the IS discipline” is one of the grand challenges for IS research identified in a Delphi study in Business Information Systems Engineering (Becker et al., 2015). This draft addresses that challenge directly through an integrated approach to the operation and evolution of systems. Almost any attempt to articulate a theoretical foundation for IS (a TFIS) would need to cover that topic although other attempts might emphasize other topics and other viewpoints.

The proposed Theoretical Foundation for IS (TFIS) has three main goals:

1) Integration. Build outward from an integrated core. Do not accept the excuse …


Diseño De Un Prototipo De Sistema De Información Empresarial Para La Gestión Del Conocimiento En Una Mipyme Familiar Del Sector Ferretero En Bogotá, Nicolás Méndez Jiménez, Jonhatan Stiven Olarte Forero Jan 2021

Diseño De Un Prototipo De Sistema De Información Empresarial Para La Gestión Del Conocimiento En Una Mipyme Familiar Del Sector Ferretero En Bogotá, Nicolás Méndez Jiménez, Jonhatan Stiven Olarte Forero

Ingeniería Industrial

En Colombia las micro, pequeñas y medianas empresas - MiPymes constituyen más del 95% del total de negocios establecidos y absorben más del 85% del empleo total en la mayoría de los países de la región (Banco Interamericano para el Desarrollo, 2010); el 65% de estas empresas son familiares, pero solo el 13% logra sobrevivir a primer cambio generacional. Entre otros aspectos, porque la gestión del conocimiento y el manejo de la información en estas organizaciones familiares se ve centralizado por la primera generación de la empresa: el(los) Fundador(es). La teoría de la gestión del conocimiento promueve que este solo …


A Data Analytics Study For Adverse Reactions Of Blood Donors By Age, Gender, And Donation Type, Muhammed Miah, Shah J. Miah Jan 2021

A Data Analytics Study For Adverse Reactions Of Blood Donors By Age, Gender, And Donation Type, Muhammed Miah, Shah J. Miah

Business Information Systems Faculty Research

The blood donation process is usually very safe, and blood donors are comfortable during the blood donation procedure; however, blood donors occasionally experience various types of adverse reactions during or at the end of blood donation. Some of these reactions are very minor while blood donors sometimes experience serious reactions as well. This study aims to analyze the various types of adverse reactions experienced by the blood donors. The study conducts detailed analysis on a significant amount of real data collected through a blood organization in the southern part of the United States and provides the results regarding the frequency …


Improving Employees’ Compliance With Password Policies, Enas Albataineh Jan 2021

Improving Employees’ Compliance With Password Policies, Enas Albataineh

CCE Theses and Dissertations

Employees’ lack of compliance with password policies increases password susceptibility, which leads to financial damages to the organizations as a result of information disclosure, fraud, and unauthorized transactions. However, few studies have examined what motivates employees to comply with password policies.

The purpose of this quantitative cross-sectional study was to examine what factors influence employees’ compliance with password policies. A theoretical model was developed based on Protection Motivation Theory (PMT), General Deterrence Theory (GDT), Theory of Reasoned Action (TRA), and Psychological Ownership Theory to explain employees’ compliance with password policies.

A non-probability convenience sample was employed. The sample consisted of …


Higher Education Advertising Expenditures’ Impact On The Key Performance Indicator Of New Enrollments Using Information Systems And Business Analytics, Alison Munsch Phd, Charles Cante Phd, Jason Diffenderfer Ma., M.S. Jan 2021

Higher Education Advertising Expenditures’ Impact On The Key Performance Indicator Of New Enrollments Using Information Systems And Business Analytics, Alison Munsch Phd, Charles Cante Phd, Jason Diffenderfer Ma., M.S.

Journal of International Technology and Information Management

The impact of advertising expenditures on student enrollments has not been explored extensively in the literature. The higher education sector demonstrated an increase in paid advertising but soft overall higher education enrollments recently. This research explored the relationship between advertising expenditures in higher education and new enrollments using information systems and business analytics. Results indicate a weak association between advertising expenditures in higher education and the key performance indicator of new student enrollments. A contribution of this study is to the media planning function and users of information systems and analytic techniques for actionable insights.


An Empirical Study On Innovation Ecosystem, Technological Trajectory Transition, And Innovation Performance, Yu Sun, Ling Li, Yong Chen, Mikhail Yu Kataev Jan 2021

An Empirical Study On Innovation Ecosystem, Technological Trajectory Transition, And Innovation Performance, Yu Sun, Ling Li, Yong Chen, Mikhail Yu Kataev

Information Technology & Decision Sciences Faculty Publications

This paper explores technological trajectory transition in the perspective of innovation ecosystem and their effect on innovation performance of latecomers in market. A structural equation model is developed and tested with data collected from 366 firms in China. In specific, this paper categories technological trajectory transition creative accumulative technological trajectory transition (CCT) and creative disruptive technological trajectory transition (CDT). The results indicate that firms' organizational learning ability positively affect their technological trajectory transition and innovation performance. Firms' network relationship strength negatively affects their technological trajectory transition and positively affect their innovation performance. Governments' environmental concerns positively affect firms' technological trajectory …


Roli Dhe Rëndësia E Sistemeve Të Informacionit Në Kohë Pasigurie, Albion Rexhepi Dec 2020

Roli Dhe Rëndësia E Sistemeve Të Informacionit Në Kohë Pasigurie, Albion Rexhepi

Theses and Dissertations

Punimi shtjellon problemet që u paraqiten me rastin e përhapjes së pandemisë së fundit globale. Problemet janë në shumë aspekte, problemet në menaxhimin e mirë të shëndetsisë, probleme tek kompanitë e fluturimeve, problemet me turizmin, problemet tek aktivetetet sportive, tek ndërmarrjet e mëdha, të mesme dhe të vogla, e të tjera. Problemet tek këta sektorë u shfaqën kur shtetet filluan mbylljen e disa prej veprimtarive. Pasojat ishin të pashmangshme, vetëm se niveli i pasojave do të dallonte prej veprimtarisë në veprimtari, përshembull, tek sektori i ndërtimit dhe sektori i pjesëve të këmbimit. Pra, në këtë punim fokusi do të jetë …


Clarifying Is Project Complexity Through Factor Analysis, Nazeer Joseph, Carl Marnewick Jul 2020

Clarifying Is Project Complexity Through Factor Analysis, Nazeer Joseph, Carl Marnewick

The African Journal of Information Systems

Research shows that the information systems domain is underrepresented in project complexity as it has only eight percent representation within the project complexity landscape. Emphasis is placed mostly on generic project management and engineering project management. This begs the question of how well IS project complexity is understood in literature? The goal of this research is to perform the groundwork for developing new theoretical foundations for information systems (IS) project complexity by enriching previous work. Complexity theory was applied to develop a comprehensive theoretical model for IS project complexity. The IS project complexity (ISPC) model was developed and revealed that …


Data Breach Consequences And Responses: A Multi-Method Investigation Of Stakeholders, Hamid Reza Nikkhah May 2020

Data Breach Consequences And Responses: A Multi-Method Investigation Of Stakeholders, Hamid Reza Nikkhah

Graduate Theses and Dissertations

The role of information in today’s economy is essential as organizations that can effectively store and leverage information about their stakeholders can gain an advantage in their markets. The extensive digitization of business information can make organizations vulnerable to data breaches. A data breach is the unauthorized access to sensitive, protected, or confidential data resulting in the compromise of information security. Data breaches affect not only the breached organization but also various related stakeholders. After a data breach, stakeholders of the breached organizations show negative behaviors, which causes the breached organizations to face financial and non-financial costs. As such, the …


The Impacts Of End-User Gender, Education, Performance, And System Use On Computer Self-Efficacy And Outcome Expectancy, John W. Henry, Robert W. Stone Mar 2020

The Impacts Of End-User Gender, Education, Performance, And System Use On Computer Self-Efficacy And Outcome Expectancy, John W. Henry, Robert W. Stone

Southern Business Review

John W. Henry, Ph.D., is an associate professor of management, Department of Management, College of Business, Georgia Southern University, Statesboro, Ga.

Robert W. Stone, Ph.D., is an associate professor of information systems, Department of Business, College of Business and Economics, University of Idaho, Moscow, ID.


Privacy At Work: A Review And A Research Agenda For A Contested Terrain, Devasheesh P. Bhave, Laurel H. Teo, Reeshad S. Dalal Jan 2020

Privacy At Work: A Review And A Research Agenda For A Contested Terrain, Devasheesh P. Bhave, Laurel H. Teo, Reeshad S. Dalal

Research Collection Lee Kong Chian School Of Business

Privacy in the workplace is a pivotal concern for employees and employers. Employees expect to be in control of the personal information and access they provide to the organization. Employers, however, expect extensive information regarding their employees as well as extensive access to employees’ presence. The chasm between these two often competing expectations has been magnified by regulatory and technological trends. We begin the review by integrating viewpoints from multiple disciplines to disentangle definitions of privacy and to delineate the privacy contexts of information privacy and work environment privacy. We then identify the key stakeholders of privacy in the workplace …


Assessing Public Health Workforce Informatics Competencies: A Study Of Three Health Departments In Metro Atlanta, Olatanwa Adewale Jan 2020

Assessing Public Health Workforce Informatics Competencies: A Study Of Three Health Departments In Metro Atlanta, Olatanwa Adewale

Electronic Theses and Dissertations

Background: There is a need for the public health workforce to be current and versatile in technology usage. Public health leveraging technology usage in service delivery has the potential to improve efficiency and bring it to the forefront in the provision of healthcare services. The purpose of this study was to assess public health workforce informatics competencies in select Atlanta health districts and determine the correlates of public health informatics proficiency.

Methods: A 10-item instrument adapted from the recommendations of a Working Group document by the Centers for Disease Control and Prevention and the 2015 Informatics Capacity and …


A Whole-Person Model For Biblical Integration In Business, John D. Delano Oct 2019

A Whole-Person Model For Biblical Integration In Business, John D. Delano

Business Administration Faculty Presentations

This paper presents a whole-person model for doing biblical integration in business with applications in the field of information systems. The proposed model consists of five questions arranged in a circular fashion, starting with the identification of an ethical issue and the secular worldview associated with it. The model then asks, “Who is God?” in the context of the ethical issue. This is followed by the question, “What biblical principles/commands apply?” Then, the model asks for a decision of whether we accept, reject, or redeem the secular worldview. The model then continues the process to bring the question back to …


A Whole-Person Model For Biblical Integration In Business, John D. Delano Oct 2019

A Whole-Person Model For Biblical Integration In Business, John D. Delano

Business Administration Faculty Publications

This paper presents a whole-person model for doing biblical integration in business with applications in the field of information systems. The proposed model consists of five questions arranged in a circular fashion, starting with the identification of an ethical issue and the secular worldview associated with it. The model then asks, “Who is God?” in the context of the ethical issue. This is followed by the question, “What biblical principles/commands apply?” Then, the model asks for a decision of whether we accept, reject, or redeem the secular worldview. The model then continues the process to bring the question back to …


Choosing Information Systems As A Major: Factors That Influence Selection, Carole L. Shook Aug 2019

Choosing Information Systems As A Major: Factors That Influence Selection, Carole L. Shook

Graduate Theses and Dissertations

The purpose of this study was to examine student perceptions of factors affecting the decision to select information systems as an undergraduate major. Additionally, information systems students were compared to other business students to see if significant differences existed between groups. The four factors studied included: (a) personal interest in the major, (b) student competence, (c) value and utility, and (d) external influences of other people and academic experiences.

A convenience sample was used at a public university in the Southeastern region of the United States. Two hundred junior/senior students were selected as participants. One hundred of the students were …


Newsletter Summer 2019, College Of Business &. Information Systems Jul 2019

Newsletter Summer 2019, College Of Business &. Information Systems

BIS Newsletter

No abstract provided.


Newsletter Spring 2018, College Of Business And Information Systems Apr 2018

Newsletter Spring 2018, College Of Business And Information Systems

BIS Newsletter

No abstract provided.


How Client Capabilities, Vendor Configuration And Location Impact Bpo Outcomes, Jonathan W. Whitaker, Sanjeev Kumar, M. S. Krishnan Jan 2018

How Client Capabilities, Vendor Configuration And Location Impact Bpo Outcomes, Jonathan W. Whitaker, Sanjeev Kumar, M. S. Krishnan

Management Faculty Publications

Despite the increasing use of onshore and offshore business process outsourcing (BPO), a comprehensive literature review [38] finds that there has been limited empirical research on BPO outcomes. This article responds to the call for research by developing and testing a conceptual model for BPO outcomes using data from 50 firms publicly traded in the U.S., including 38 firms in the Forbes Global 2000. We find that client firm capabilities, vendor configuration, and country location lead to interesting tradeoffs in the BPO quality, cost, and time outcomes. For example, while multi-sourcing offers advantages such as risk mitigation, client firms encounter …


Pre-Management? How To Best Prepare: A Brief Overview For Potential Accounting, Finance, And Information Systems Students, Ammon Kou Dec 2017

Pre-Management? How To Best Prepare: A Brief Overview For Potential Accounting, Finance, And Information Systems Students, Ammon Kou

Marriott Student Review

Many pre-management students are curious about the accounting, finance, and information systems majors offered at BYU. This article features an overview of each major and how best to prepare for those majors’ programs.