Business Commons^™

Service Quality Of Mhealth: Development And Validation Of A Hierarchical Model Using Pls, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

Advancing research on service quality requires clarifying the theoretical conceptualizations and validating an integrated service quality model. The purpose of this study is to facilitate and elucidate practical issues and decisions related to the development of a hierarchical service quality model in mobile health (mHealth) services research. Conceptually, it extends theory by reframing service quality as a reflective, hierarchical construct and modeling its impact on satisfaction, intention to continue using and quality of life. Empirically, it confirms that PLS path modeling can be used to estimate the parameters of a higher order construct and its association with subsequent consequential latent …

Hope For The Future: Identifying The Individual Difference Characteristics Of People Who Are Interested In And Intend To Foster-Care, Joseph V. Ciarrochi, Melanie J. Randle, Leonie M. Miller, Sara Dolnicar

joseph Ciarrochi

High-quality foster placements can help a foster-child to thrive and can counter some of the risk factors normally associated with being a foster-child. Unfortunately, demand for foster-carers has been outstripping supply. The present study sought to identify the characteristics of people who have high potential to become a foster-carer. A large, representative sample from the general population (544 male; 544 female; Mage = 40.8; SD = 13) completed an anonymous survey that included comprehensive measurement of demographics, personal resources (e.g. social support), personal characteristics (e.g. hope) and foster-care interest, intentions and information seeking. Analyses revealed that people who sought information …

Role Of Remuneration Committee In Narrative Human Capital Disclosure, Indra Abeysekera

Indra Abeysekera

This study empirically investigates whether independent directors on the remuneration committee influence narrative human capital disclosure (NAHCD) in firms where independent directors dominate the board composition. NAHCD is measured by frequency of occurrence, using latent content analysis in the annual reports of the top 30 listed firms on the Colombo Stock Exchange from 1998 to 2006. This study examines two attributes of corporate governance, controlling for other corporate governance attributes and firm-level attributes. The findings highlight the importance of considering a firm’s independent director involvement in the remuneration committee when determining NAHCD strategy.

Occupational Health And Safety Management In Organizations: A Review, Michael Zanko, Patrick Dawson

Michael Zanko

In examining the research literature on occupational health and safety (OHS), this paper argues that the growth in the number of specialists in OHS has resulted in an emphasis on policy and practice away from more scholastic concerns previously addressed by academics in the disciplines of psychology and sociology. A hiatus has occurred, and this is evidenced by the general absence of studies in management, even though OHS is increasingly seen as a key operational and strategic concern of business organizations. The authors call for OHS to be placed firmly on the research agenda of management scholars, and advocate the …

Reframing Occupational Health And Safety Management: A Social Innovation Approach, Patrick M. Dawson, Michael Zanko

Michael Zanko

This paper argues that traditional thinking about occupational health and safety (OHS) issues has limited the development of innovative solutions to improve employee well-being. However, recent interest in social innovation provides an opportunity to rethink approaches to OHS management. We consider the emphasis in industrial production on the push for ever greater performance (and profits), often at the expense of the well-being of employees. Next, we examine social aspects of work and consider the new, emerging concept of social innovation. Finally, we forward a more holistic model of OHS for improving the conditions and well-being of employees. Finally, we call …

A Dissemination Methodology For Learning And Teaching Developments Through Engaging And Embedding, Lesley Treleaven, Chris Sykes, Jarrod Ormiston

Christopher Sykes

Dissemination of learning and teaching innovation in higher education requires approaches to change that are socially contextualised, dynamic and self-reflexive. This article, therefore, presents a methodology for dissemination employing an embedding heuristic and engaging in participatory action research. The embedding approach emphasises three organisational domains of action: first, the capacity of communities of practice and distributed leaders to generate organisational commitment and seed activities; second, formal and informal organisational policies and procedures that provide reciprocal processes for initiating and systematically sustaining curricular change; and, third, accessible resources, tools and databases that support implementation of innovation. The methodology is applicable for …

Are Low-Skill Public Sector Workers Really Overpaid? A Quasi-Differenced Panel Data Analysis, Peter Siminski

Peter Siminski

Public–private sectoral wage differentials have been studied extensively using quantile regression techniques. These typically find large public sector premiums at the bottom of the wage distribution. This may imply that low skill workers are ‘overpaid’, prompting concerns over efficiency. We note several other potential explanations for this result and explicitly test whether the premium varies with skill, using Australian data. We use a quasi-differenced Generalized Method of Moments (GMM) panel data model which has not been previously applied to this topic, internationally. Unlike other available methods, this technique identifies sectoral differences in returns to unobserved skill. It also facilitates a …

The Role Of The United States Coast Guard In Marine Environmental Protection: The Uscgc Alex Haley Example, Ted Watts, Carol J. Mcnair-Connolly

Ted Watts

Few countries in the world task their military with the role of marine pollution response in addition to its responsibility as a military service. One country that does is the United States of America. The United States Coast Guard has, in addition to its military and security missions, the task of marine pollution response and enforcement. This program includes the prevention of oil and chemical spills, unauthorized ocean dumping and to prevent the introduction of invasive marine species into the maritime environment . This paper considers the operational and environmental costs associated with a major oil spill and the revenue …

Political Connection And Managerial Entrenchment: Evidence From Ceo Turnovers In China, Jerry Cao, Xiaofei Pan, Meijun Qian, Gary G. Tian

Gary Tian

Firms seek political connection by hiring politicians and ex-bureaucrats as top executives in China, especially in privately controlled firms. One unintended consequence of establishing political connection is management entrenchment. Political connected CEOs have smaller equity holding than CEOs without political background. Political connection significantly lowers the CEO turnover probability and turnover-performance sensitivity. Firm performance improves after political connected CEOs are replaced, particularly if replaced by new ones not politically connected. Overall, our findings suggest that political connection in association with management entrenchment destroys shareholder value, harms firm performance, and exacerbates corporate governance in emerging economies.

Industry Associations And Non-Competitive Behaviour In Australian Wool Marketing: Evidence From The Melbourne Woolbrokers' Association, 1890-1939, David Merrett, Simon Ville

Simon Ville

From the 1890s the sale of Australian wool was organised through a series of regionally based associations of wool selling brokers and wool buyers. They engaged in cartel-type behaviour by price fixing and exclusive dealing. We ask the question whether the wool selling brokers exploited their monopoly power to the full in setting fees and charges paid by the growers and buyers. Association records provide data on the pricing structure and rationale for changes. We surmise that the existence of the cartel lifted prices above competitive levels. However, the pricing behaviour was moderated to a strong form of limit pricing.

'So, What Did You Do?' A Performative, Practice-Based Approach To Examining Informal Learning In Wil, Bonnie Dean, Chris Sykes, Jan Turbill

Jan Turbill

A growing body of research in work-integrated learning (WIL) demonstrates the importance of industry experience for student learning. Much of this research however focuses on individual, formal learning that occurs in WIL programs typically captured through assessment. What is less visible is the informal learning experienced during placement. In this paper, we argue that such omissions are suggestive of the incommensurability of the standard paradigm of learning with informal learning. The standard paradigm limits informal learning by privileging individual, cognitive processes of recall, thereby casting experience as “static and sedimented, separated from knowledge making processes” (Fenwick, 2009, p.235). This paper …

Strategic Ambiguity And Ethical Actions, Ah Ba Sim, Mario Fernando

Ah Ba Sim

Ethics and moral obligations of management are an integral component in corporate strategy and support is now increasing for the proposition that ethics should be central, not peripheral, to the overall management of the firm. Within this context, we examine the influence of strategic ambiguity on the ethical actions of corporations. Strategic ambiguity is a prevalent and valuable tactic in organizational strategy making. However, the influence of strategic ambiguity on organizational strategy making and communication may lead to unethical executive behaviour and action. This paper develops a framework to examine the role of strategic ambiguity in ethical action, using James …

Are Low-Skill Public Sector Workers Really Overpaid? A Quasi-Differenced Panel Data Analysis, Peter Siminski

Faculty of Commerce - Papers (Archive)

Public–private sectoral wage differentials have been studied extensively using quantile regression techniques. These typically find large public sector premiums at the bottom of the wage distribution. This may imply that low skill workers are ‘overpaid’, prompting concerns over efficiency. We note several other potential explanations for this result and explicitly test whether the premium varies with skill, using Australian data. We use a quasi-differenced Generalized Method of Moments (GMM) panel data model which has not been previously applied to this topic, internationally. Unlike other available methods, this technique identifies sectoral differences in returns to unobserved skill. It also facilitates a …

A Template For Integrated Reporting, Indra Abeysekera

Faculty of Commerce - Papers (Archive)

Purpose – This paper sets out to outline the concept of integrated reporting and to propose a template for integrated reporting in organisations.

Design/methodology/approach – The approach to the conceptual model is founded on concepts proposed on integrated reporting by the King Report on Governance for South Africa (King III), and the International Integrated Reporting Council in the U.K.

Findings – The integrated report should explain the story of reaching the organisation’s vision, underpinned by its values, enacted by management, monitored by governance, and using facets of resources relating to financial capital, intellectual capital, social capital, and environmental capital.

Practical …

Application Of The Task-Technology Fit Model To Structure And Evaluate The Adoption Of E-Books By Academics, John D'Ambra, Concepcion S. Wilson, Shahriar Akter

Faculty of Commerce - Papers (Archive)

Increasingly, e-books are becoming alternatives to print books in academic libraries, thus providing opportunities to assess how well the use of e-books meets the requirements of academics. This study uses the task-technology fit (TTF) model to explore the interrelationships of e-books, the affordances offered by smart readers, the information needs of academics, and the "fit" of technology to tasks as well as performance. We propose that the adoption of e-books will be dependent on how academics perceive the fit of this new medium to the tasks they undertake as well as what added-value functionality is delivered by the information technology …

Accounting For Corruption: Abuse Of Rank And Privilege, Kathleen A. Cooper, Ian K. Fargher

Ian Fargher

Rank, privilege and responsibility should be inseparable. However, investigations ofcorporate scandals typically reveal rank, privilege and irresponsible behaviour gohand in hand. The publicity and recriminations surrounding corporate scandals tendto focus first on corporate executives implicated in poor management or otherinappropriate behaviour and then on the relevant regulators. Where financialmanipulation is revealed, the external auditor also comes under scrutiny. Thedeficiencies in corporate regulation including accounting and audit standards aresubject to less public inspection but are often the subject of enquiry by governmentappointedbodies. Recommendations for regulatory reform follow and the public isassured the risk of similar scandals is minimised or at least …

Quality-Of-Life And Travel Motivations: Integrating The Two Concepts In The Grevillea Model, Sara Dolnicar, Katie Lazarevski, Venkata Yanamandram

Venkata Yanamandram

Over the past three decades, two bodies of literature have developed relatively independently: Quality of Life research in Psychology and Travel Motivations research in Tourism. Yet, the constructs underlying these two bodies of research are strongly interrelated. This book chapter: (1) reviews the Quality of Life research area with a specific focus on the role of vacations as a Quality of Life domain; (2) reviews prior work in the area of Travel Motivations with a specific focus on motivational segments which may be associated with differences in the importance people attribute to vacations in general; and (3) proposes a conceptual …

Marketing Measurement Revolution: The C-Oar-Se Method And Why It Must Replace Psychometrics, John R. Rossiter

John Rossiter

Purpose – New measures in marketing are invariably created by using a psychometric approach based on Churchill’s “scale development” procedure. This paper aims to compare and contrast Churchill’s procedure with Rossiter’s content-validity approach to measurement, called C-OAR-SE. Design/methodology approach – The comparison of the two procedures is by rational argument and forms the theoretical first half of the paper. In the applied second half of the paper, three recent articles from the Journal of Marketing (JM) that introduce new constructs and measures are criticized and corrected from the C-OAR-SE perspective. Findings – The C-OAR-SE method differs from Churchill’s method by …

A New C-Oar-Se-Based Content-Valid And Predictively Valid Measure That Distinguishes Brand Love From Brand Liking, John R. Rossiter

John Rossiter

This article provides a new, C-OAR-SE-based, contrastive measure that distinguishes “brand love” from “brand liking.” The new measure is tested in an empirical study conducted among German university students about brands of products that they buy in four diverse product categories. From a consumer perspective, the incidence of consumers who have a loved brand in the category was found to be only 17% for laundry detergent, 18% for coffee, and 26% for computers, peaking at 45% in the fashion clothing category — findings that suggest that over half of young consumers do not acquire the state of brand love. Turning …

Human Capital Externalities, Departmental Co-Authorship And Research Productivity, Frank Neri, Joan Rodgers

Joan Rodgers

Lucas (1988) hypothesised that human capital externalities explain persistent productivity growth and become manifest via interactions between workplace colleagues. Consistent with the first part of this hypothesis, Fox and Milbourne (2006) concluded that an increase in the average level of human capital in Australian economics departments raised the research productivity of departmental members. This paper tests the robustness of this finding by using a direct, rather than a proxy, measure of human capital and confirms the existence of human capital externalities within Australian economics departments. But we go further by investigating the second part of Lucas’ hypothesis. Whilst there are …

Destination Choice By Young Australian Travellers: A Theoretical Explanation To A Practitioner Problem, Clifford Lewis, Greg Kerr, Alan Pomering

Alan Pomering

Domestic tourism in Australia is in decline. This is particularly the case with young Australian travellers (YATs) who seem to prefer to travel overseas rather than consume domestic tourism experiences. This paper first provides an overview of theories of destination choice which concludes that such models may be inadequate in understanding destination choice on the part of YATs. A conceptual model of destination choice which examines the potential importance of and relationships between ritual, ritual inversion, and fashion is presented, following which an agenda for research is proposed.

Sustainable Tourism Marketing: What Should Be In The Mix?, Alan Pomering, Lester W. Johnson, Gary Noble

Gary Noble

When tourism marketers consider how they will manage the marketing activities they wish to direct toward a particular target market, they turn to a framework such as the marketing mix. But what should a contemporary tourism marketing mix include? We consider three popular marketing mix approaches to develop a typology of activities that, we argue, should be in the mix for the tourism marketer, given the specific characteristics of tourism product offers. More importantly, we go one step further to consider how this expanded marketing mix might accommodate the imperative of sustainability by cross-referencing the mix elements with the three …

Meeting The Information Needs Of Carers Of Children With Disabilities: A Case For The Use Of Virtual Communities, Elias Kyriazis, Rodney J. Clarke, Gary I. Noble, Jennifer Ann Algie

Gary Noble

From the initial diagnosis parents of children with a disability need timely and accurate information to effectively manage their child’s condition. Focussing on the findings of a collaborative research project examining the needs of parents of children with a disability (0- 12 years) the study identifies several information related factors adding to parental stress levels. These include a lack of awareness of support services, application processes, and disability specific information. To overcome the limitations of existing information delivery approaches we propose creating a wiki-based virtual community to serve as a user friendly “one-stop shop” for carers . Such a community …

Investigating Chinese And Australian Student's Awareness And Interpretation Of Csr, And The Influence Of Studying 'Socially Innovative Commerce' Over Time, Zhengfeng Li, Alan A. Pomering, Gary I. Noble

Gary Noble

This study compares Chinese students studying in Australia and Australian domestic students on awareness and interpretation of, and attitude and behavioural intention towards the concept of corporate social responsibility (CSR), and the influence on both of studying within an environment termed "socially innovative commerce". While previous research has found that age, gender, and study major of students may influence perceptions of CSR, this rsearch found these variables are not as significant as cultural background. These findings are presented and discussed along with future research directions.

Predicting Online Consumer Information Needs Using Heuristics, Robert G. Grant, Rodney J. Clarke, Elias Kyriazis

Elias Kyriazis

This paper proposes a new approach to online behaviour modelling based on heuristic patterns of behaviour. Such patterns of behaviour reflect the consumer’s needs and limited information processing capabilities enabling more effective serving of information relevant to the consumer’s needs in real time. Using website interactivity or data exchange with consumers through a purchase process offers previously untapped opportunities for value cocreation. The paper concludes with an outline of the requisite research to implement a realtime, needs-based information serving system and the theoretical advances that are likely to be gained from such research.

Civil War, Stock Return, And Intellectual Capital Disclosure In Sri Lanka, Indra Abeysekera

Indra Abeysekera

This study examines the effect of current-period intellectual capital disclosure on earnings and current annual stock return during a civil-war period. Using the top 30 firms by market capitalization listed on Colombo Stock Exchange over six years (from 1998 to 2003), this study finds that firms do not include the current-period intellectual capital disclosure in the current stock return, and the increase in the current-period intellectual capital disclosure activity has no influence on earnings included in the current stock return. Future accounting-based earnings, if stated in the current period, by contrast are included in the current stock return. The findings …

Conventions Held By Associations: A Case Study Of Buyers And Suppliers In An Emerging Conference Destination, Monica Millar, Gregory M. Kerr

Gregory Kerr

Conventions constitute one of the fastest growing segments of business tourism, with association conventions being an important sub-segment. Associations are membership-based organisations centred on a business specialisation or common interest. Many destinations have been pursing this segment to host some of the hundreds of conventions held annually by associations. Greater knowledge of associations on the part of location marketers and managers of the relevant businesses contained within the location will improve decision making and most likely lead to more opportunities. This study examines the case of the City of Wollongong, which is attempting to obtain a greater market share of …

The Effect Of Corporate Governance, Corporate Financing Decision And Ownership Structure On Firm Performance: A Panel Data Approach From Kuwait Stock Exchange, Helen M. Hasan, Mohammad Al Mutairi

Helen Hasan

The aim of this paper is to examine the effect of corporate governance, corporate financing decision, and ownership structure on firm performance. The study uses panel based regression approach; the analysis is based on a sample of 80 listed Kuwait Stock Exchange Market firms, over a period of 9 years, from 2000 to 2008. Findings suggest that there is no association between ownership structure (identity, types or mix) and firm performance, using both measures of firm performance, ROA and Tobin’s Q. This study also finds that government ownership is insignificantly positively related to ROA using pool data; the result for …

The Impact Of Corporate Financing Decision On Corporate Performance In The Absence Of Taxes: Panel Data From Kuwait Stock Market, Helen M. Hasan, Mohammad Al Mutairi, Elizabeth A. Risik

Helen Hasan

This study examines the relationship between financing decisions such as capital structure, capital budgeting techniques and dividend policy along with the firm’s attributes. We examined the impact of industrial sectors and financial performance using the panel data of 80 listed companies in Kuwait. The results of this study suggest that, contrary to the Trade-off Theory of capital structure, there is a negative association between the level of debt and financial performance. This can be attributed to the high cost of borrowing and the underdeveloped nature of the debt market in Kuwait. Given the unique tax environment in Kuwait, using debt …

Is For Government Climate Change Adaptation Activities: An Exploratory Case Study, Stephen Smith, Donald Winchester, Helen M. Hasan, Patrick Finnegan

Helen Hasan

This paper reports a case study of climate change adaptation activities of the New South Wales Government’s Climate Change Working Group where ten agencies have responsibility for thirty-five long-term activities. A concurrent Data-Centre Consolidation project has highlighted the mammoth amount of data held by different agencies that must be integrated into information to adequately support these adaptation activities. Our analysis of data collected from interviews and documents reveals the potential of a retrospective ontology capability, and a unique citizen record in enabling this integration. Adaptation activities require resolution of differences in the perspectives of government agencies and citizens and changes …