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Articles 1 - 12 of 12
Full-Text Articles in Business
The Impact Of Ict, Workplace Relationships And Management Styles On The Quality Of Work Life: Insights From The Call Centre Front Line, Zeenobiyah Nadiyah Hannif, Anne Cox, Shamika Fernando
The Impact Of Ict, Workplace Relationships And Management Styles On The Quality Of Work Life: Insights From The Call Centre Front Line, Zeenobiyah Nadiyah Hannif, Anne Cox, Shamika Fernando
Faculty of Business - Papers (Archive)
Using a case study approach, this paper investigates how workplace relationships, management styles and information and communication technologies (ICT) shape and influence the quality of work life (QWL) in two Australian call centres: Govtcall and Marketplus. In many ways, call centres epitomise the shift towards technology-based work, with ICT defining and dictating both the work process and the management of performance. While call centres now represent a critical element of the business cycle of many organisations, the use of ICT in the work process has led to the emergence of various job quality issues. This paper argues that workplace relationships …
Call Auction Transparency And Market Liquidity, Evidence From The Shanghai Stock Exchange, Gary G. Tian, Dionigi Gerace, Alex Frino
Call Auction Transparency And Market Liquidity, Evidence From The Shanghai Stock Exchange, Gary G. Tian, Dionigi Gerace, Alex Frino
Dionigi Gerace
This paper examines the impact of pre-trade information transparency in pre-open call auction on market liquidity on the Shanghai Stock Exchange (SHSE). We examine the natural experiment affected by the Shanghai Stock Exchange in July 2006 when it changed its pre-open auction algorithm from an entirely black box into a limited transparent system with a closed order book. We find that the increase in pre-trade information transparency coincides with a statistically significant reduction in spread at the best quotes. The reduction in spread persists even after controlling for known determinants of depth. Furthermore, there is also evidence of a statistically …
Choice And Context In Studying Change, Creativity And Innovation At Work: Call Off The Search For Excellence, Question Combinational Perspectives, And Loosen The Straightjacket Of Polarised Views, Patrick M. Dawson
Patrick Dawson
This article draws attention to debates on studying change, creativity and innovation at work. Attention is given to 'stable' and 'process' views of organizations and how these positions influence research objectives, methodological approach and findings. The paper is critical of those who seek to hold to a superior position - a one best approach for all; as well as those who seek the best from all worlds - a combinational approach that services both quantitative and qualitative research. In drawing on over 25 years of field research on change management, the paper also seeks to explore the broken links between …
Call Auction Transparency And Market Liquidity: The Shanghai Experience, Dionigi Gerace, Gary G. Tian, Willa Hua-Qing Zheng
Call Auction Transparency And Market Liquidity: The Shanghai Experience, Dionigi Gerace, Gary G. Tian, Willa Hua-Qing Zheng
Faculty of Commerce - Papers (Archive)
On July 1 2006, the Shanghai Stock Exchange (SHSE) changed its pre-market openingauction system from an entirely black box into a more transparent system with indicativeauction prices, indicative equilibrium volume and indicative unexecuted volumedisseminated in real time throughout the pre-opening period. This paper use the naturalexperiment offered by SHSE to investigate the impact of opening call transparency onmarket liquidity. The dynamics of the opening process and its impact on trading activityfor the rest of the day is of interest to traders because traders can either cluster their tradesduring the non-trading period or withhold their orders until the market opens. We …
Call Auction Transparency And Market Liquidity, Evidence From The Shanghai Stock Exchange, Gary G. Tian, Dionigi Gerace, Alex Frino
Call Auction Transparency And Market Liquidity, Evidence From The Shanghai Stock Exchange, Gary G. Tian, Dionigi Gerace, Alex Frino
Faculty of Commerce - Papers (Archive)
This paper examines the impact of pre-trade information transparency in pre-open call auction on market liquidity on the Shanghai Stock Exchange (SHSE). We examine the natural experiment affected by the Shanghai Stock Exchange in July 2006 when it changed its pre-open auction algorithm from an entirely black box into a limited transparent system with a closed order book. We find that the increase in pre-trade information transparency coincides with a statistically significant reduction in spread at the best quotes. The reduction in spread persists even after controlling for known determinants of depth. Furthermore, there is also evidence of a statistically …
Just Don't Call Me A Feminist: Senior And Junior Women Managers' Perceptions Of Communication Dilemmas At Work, Mary Barrett
Just Don't Call Me A Feminist: Senior And Junior Women Managers' Perceptions Of Communication Dilemmas At Work, Mary Barrett
Faculty of Commerce - Papers (Archive)
Barrett (2004) found senior women managers evaluated workplace communication strategiesdifferently according to whether they thought a man or a woman was using the strategy. Butorganisationally junior younger women often reject overt feminist standpoints and might evaluatethese strategies differently. To test this, 255 junior women managers evaluated strategies for the samedilemmas older women had. When evaluating strategies for short and medium term dilemmas (egbeing interrupted, getting credit for an idea), junior women managers evaluate less than older womenmanagers on the basis of the communicator's gender. However with longer term dilemmas (eg gettingachievements noticed for promotion), junior women managers avoid some strategies …
Choice And Context In Studying Change, Creativity And Innovation At Work: Call Off The Search For Excellence, Question Combinational Perspectives, And Loosen The Straightjacket Of Polarised Views, Patrick M. Dawson
Faculty of Commerce - Papers (Archive)
This article draws attention to debates on studying change, creativity and innovation at work. Attention is given to 'stable' and 'process' views of organizations and how these positions influence research objectives, methodological approach and findings. The paper is critical of those who seek to hold to a superior position - a one best approach for all; as well as those who seek the best from all worlds - a combinational approach that services both quantitative and qualitative research. In drawing on over 25 years of field research on change management, the paper also seeks to explore the broken links between …
Connectedness In Work Relationships And Quality Of Working Life: Evidence From Australian Call Centres, Zeenobiyah Nadiyah Hannif, Mario Fernando
Connectedness In Work Relationships And Quality Of Working Life: Evidence From Australian Call Centres, Zeenobiyah Nadiyah Hannif, Mario Fernando
Faculty of Business - Papers (Archive)
Although empirical studies examine how employees perceive their relationships with their coworkers, these studies fail to explain how the quality and strength of co-worker relationships determine the workers' overall quality of working life. Drawing from the growing workplace spirituality literature identifying connectedness at work as a key attribute of strong co-worker relationships and well being, in this paper, we examine the place of connectedness in the quality of co-worker relationships in two Australian call centres. Using the case study approach, we draw similarities and differences between two Australian call centres. Two quite different approaches to people management are found alongside …
Call Centres And The Quality Of Work Life: A Public/Private Sector Comparison, Zeenobiyah N. Hannif
Call Centres And The Quality Of Work Life: A Public/Private Sector Comparison, Zeenobiyah N. Hannif
Faculty of Commerce - Papers (Archive)
The quality of work life is a traditionally under-researched area where call centres (CC) are concerned. Similarly, much of the existing call centre research is based on the private sector despite the public sector emerging as a large user of CC operations. This paper is based on empirical research conducted in two Australian CC’s to explore whether and how the quality of work life varies between the two sectors. Findings relating to three quality of work life elements are reported: job content, working hours & work-life balance, and managerial/supervisory style and strategies. Public sector call centre Govtcall emerges as being …
Traditional Audit Techniques And Human Behaviour At Undergraduate Level - Answering The Call For Audit Education Reform, Annamaria Kurtovic
Traditional Audit Techniques And Human Behaviour At Undergraduate Level - Answering The Call For Audit Education Reform, Annamaria Kurtovic
Faculty of Commerce - Papers (Archive)
As educators, we have a responsibility to society to ensure that our students receive adequate learning and training. In recent years, there have been continued calls for reform within the accounting profession, particularly regarding auditor training. The following paper will analyse how a newly developed framework, the Fusion Framework, is applied to the curricula of an undergraduate auditing and assurance course, with the aim of influencing reform in audit education. In turn assuring that graduates are provided with the necessary knowledge and skills to not only meet the regulatory requirements but also the expectations of the wider market and investors. …
Job Quality In Call Centres: Key Issues, Insights And Gaps In The Literature, Zeenobiyah N. Hannif
Job Quality In Call Centres: Key Issues, Insights And Gaps In The Literature, Zeenobiyah N. Hannif
Faculty of Commerce - Papers (Archive)
The number of call centres has increased rapidly over the last decade as technological advancements have increased the geographical reach and potential applicability of call centre operations to a wide variety of industries and business functions. These developments have been followed closely by an influx of research on various aspects of call centre operations. Issues associated with job quality have arisen from various call centre studies, often incidentally as researchers examine other facets of call centres and their functioning’s. However, there is yet to be a study that deliberately and systematically examines job quality in this context, despite it being …
When Non-Standard Work Becomes Precarious: Insights From The New Zealand Call Centre Industry, Zeenobiyah Nadiyah Hannif, Felicity Lamm
When Non-Standard Work Becomes Precarious: Insights From The New Zealand Call Centre Industry, Zeenobiyah Nadiyah Hannif, Felicity Lamm
Faculty of Business - Papers (Archive)
The issue of precarious employment has gained increasing currency over recent years, as OECD countries have shifted away from traditional standard employment models. Nevertheless, there has been little empirical research on the experiences of nonstandard workers and the links that can be established with precarious work. This article attempts to address this gap by introducing precarious employment as a sub-set of non-standard work and highlighting its distinguishing features. The Tucker model is introduced as a useful bridge between non-standard work and precariousness, and is used as a framework for examining employment experiences within two New Zealand call centres. Initial observations …