Business Commons^™

When Customers Collide Online: The Hidden Power Of Approval In Digital Service Failures, Wei Wei, Lu Zhang, Bobbie Rathjens, Sean Mcginley

Rosen Research Review

The research by Wei, Zhang, Rathjens, and McGinley reveals a surprising twist in how restaurant customers respond to online interactions after a service failure. When fellow customers chime in—either with support or mockery—their comments can dramatically shape how the original complainant feels, engages, and judges fairness. But the real game-changer? Whether the customer craves approval. Those with low need for approval react strongly to the tone of others’ comments, while high-approval seekers remain emotionally steady. This study uncovers the psychological undercurrents of electronic customerto- customer interaction (eCCI), offering fresh insights into empathy, justice, and digital engagement in hospitality.

Putting Humanity First In Service Robotics: For Me, Robotics Is About Giving Hospitality Teams The Breathing Room To Care More Deeply For People., Manuel Rivera, Cynthia Mejia

Rosen Research Review

In an engaging conversation with Juan Higueros, Co-Founder and COO of Bear Robotics, we explore his vision for human-centered robotics and how technology can empower hospitality teams to deliver deeper, more meaningful guest experiences.

Sky-High Expectations: How Drones And Emotions Are Reshaping Food Delivery In Africa, Frank Badu-Baiden, Weisheng Chiu, Eudora Hagan, Victor Anderson Hodibert

Rosen Research Review

The research by Badu-Baiden, Chiu, Hagan, and Hodibert unpacks the emotional, social, and psychological puzzle behind consumer acceptance of drone food delivery in Ghana. Using complexity theory and fsQCA, the study shows multiple adoption paths. Motivation, emotion, perceived risk, and social influence shape intention and willingness to pay. Positive emotions and usefulness drive interest, while privacy concerns and negative feelings hinder it. Trust and cultural context matter deeply.

Boarding By Biometrics: How Smart Technology Is Reshaping Passenger Experience, Xiaoting Chi, Frank Badu-Baiden, Seongseop (Sam) Kim, Junwei Cao, Elena-Nicoleta Untaru, Heekyoung Jung, Heesup Han

Rosen Research Review

The research by Chi, Badu-Baiden, Kim, Cao, Untaru, Jung, and Han explores how biometric boarding transforms airline travel. Using technology acceptance, agenda setting, and behavioral reasoning theories, the study reveals how ease of use, usefulness, media exposure, and attitudes shape adoption. Findings stress convenience, engagement, and targeted communication, with age and gender influencing responses. For airport managers and designers, the research offers practical strategies for secure, efficient, and passenger-centered boarding systems.

The Pleasure Principle: Why Enjoyment May Be The Missing Link In Ai Adoption, Arthur Huang, Ahmet Bulent Ozturk, Tingting Zhang, Efren De La Mora Velasco, Adam Haney

Rosen Research Review

The research by Huang, Ozturk, Zhang, de la Mora Velasco, and Haney reveals a compelling insight: enjoyment—not just efficiency—is a key driver of whether guests will continue using AI in hospitality and tourism. By expanding the expectation-confirmation model, the study shows that perceived enjoyment, alongside performance and satisfaction, plays a pivotal role in shaping future use intentions. This shift toward hedonic value reframes how hoteliers and tourism professionals should design and promote AI services. The findings suggest that delight, fun, and emotional resonance are just as important as functionality when it comes to long-term engagement with AI-powered experiences.

Educating For Responsible Ai Governance - Building Interdisciplinary Frameworks For The Management Of Artificial Intelligence, Grace Eboh

Southwestern Business Administration Journal

As Artificial Intelligence (AI) becomes increasingly prevalent across industries, there is a critical need for educational programs that teach effective AI governance and management. This article examines how educational institutions can develop comprehensive curricula to prepare professionals for the complex challenges of overseeing AI systems responsibly. It analyzes current gaps in AI governance education, proposes frameworks for curriculum design, and identifies key competencies required for effective AI stewardship. The findings suggest that successful AI governance education must adopt an interdisciplinary approach that integrates technical literacy, policy understanding, ethical reasoning, and organizational management.

Utilizing The Financial Calculator For Graduated Annuities: Compound Rate, Discount Rate, Present Value, And Future Value, Su-Jane Chen

Southwestern Business Administration Journal

This paper lays out a comprehensive, systemic, and conceptual framework for applying a financial calculator to handle graduated (growing) annuities, a practically important topic that has not received its due attention in finance textbooks. It introduces an alternative to the conventional approach in transforming the growth rate and the interest rate into a single rate as I in the calculator. It then shows that both approaches give the same answer and demonstrates how they can be used interchangeably with the illustration of several numerical examples. In short, this article provides a thorough rationale and gives a clear presentation for the …

Supervisor Behaviors And Perceived Organizational Impact Of Telework: A Work Disruption Perspective, Tsuyoshi Ohira, Masaki Hosomi

Japanese Society and Culture

As telework (e.g., working from home) has become widespread, understanding its organizational impact from managers’ perspectives and identifying supervisor behaviors that influence this impact are critical. Drawing on work disruption theory, we examined the relationships between four supervisor behaviors in the Health and Safety Executive (HSE) management competencies—respectful and responsible (RR), managing and communicating work (MCW), reasoning and managing difficult situations (RDS), and managing the individual within the team (MIT)—and the perceived organizational impact of telework. We also tested whether telework rate and intensity moderated these relationships. Survey data were collected from 239 supervisors at two time points. Results showed …

A Decade Revealed By Npo Financial Data In A Depopulating Region — Tottori Prefecture, Japan, 2014–2023, Yoshinori Shimosakai

Japanese Society and Culture

This paper examines the quantitative scale, field composition, and financial structure of nonprofit organizations (NPOs) in rural regions experiencing population decline and aging at three levels—the nonprofit sector as a whole, policy fields, and individual organizations—and explores their adaptation and sustainability under demographic change. The empirical setting is certified NPO corporations located in Tottori Prefecture. Drawing on publicly available financial data for fiscal years 2014–2023, the study constructs ratio indicators and per-capita indicators and, in particular, depicts recent trends through a two-point comparison between FY2014 and FY2023 together with a description of year-by-year changes. The analysis shows that, although the …

Comparative Study On Ai Talent Cultivation In China And The United States: Strategies And Recommendations, Lexuan Li, Ke Wen, Wenjie Liu, Wei Shen, Zhenguo Li

Bulletin of Chinese Academy of Sciences (Chinese Version)

Artificial intelligence (AI), as the core driving force of the new industrial revolution, has become a strategic pillar for enhancing national competitiveness, with the cultivation of AI talent being a decisive factor. This study systematically compares the AI talent cultivation systems of China and the United States from three perspectives: strategic planning, formal education, and practical domains. The findings reveal that the U.S. has continuously and systematically advanced AI talent cultivation plans at the national level, granted institutions substantial autonomy in talent cultivation with deep integration of industry-academia-research collaboration, and established a well-developed AI innovation and entrepreneurship environment. Accordingly, the …

Irc Topic Is Fed. Aid To Schools, Juanita Junkins

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Panel Discussion by the IRC on the question of Federal Aid to School

A Covenant Agreement Between The Cooperative Campus Ministry And Alabama Campus Ministry Board, University Of North Alabama

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Agreement between the Cooperative Campus Ministry and the Alabama Campus Board Ministry

Una Student Organizations, Student Engagement Center, University Of North Alabama

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No abstract provided.

Women Govern Themselves At College Here, Florence Times

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The Women's Self-Government Association was one of the oldest organizations on campus. This newspaper article looks at the ins and outs of life in the W.S.G.A. It also includes a picture of the officers for the 1959-1960 school year.

By-Laws Of The Wesley Foundation At The University Of North Alabama, Wesley Foundation, University Of North Alabama

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The By-Laws of The Wesley Foundation at the University of North Alabama

Live Your History. Campus Life At Una!, Office Of Student Engagement-University Of North Alabama

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Office of Student Engagement Brochure--Guide to Life at UNA, 2012

Irc Pledges Ten New Members Plans Initiation, International Relations Club

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The new members of the International Relations Club and the plans for initiation.

Kappa Alpha Or Kuklos Adelphon Of The Southern States Prior To 1866, Leroy Stafford Boyd

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A chapter, or circle, of this social fraternity was organized at the University of North Carolina in 1812. A chapter (Epsilon) formed at LaGrange College in 1844, lasting until the college moved to Florence. The chapter (Lambda) continued at Florence Wesleyan University until 1861. The organization declined and eventually dissolved.

Irc Holds Open Forum On Peace Plan Of The Big Four, International Relations Club

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An open forum by the International Relations Club about Dumbarton Oaks and the talks of peace after the war

Constitution And By-Laws Of The Women's Self Government Association, Women's Self Government Association

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The Constitution and By-Laws of the Women's Self Government Association at Florence State Teachers College. Adopted by Jewell Hall, President of WSGA in 1931.

The Executive Council Of Kappa Delta Pi, T.C. Mccracken

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Correspondence between the president of the Executive Council of Kappa Delta Pi, T.C. McCracken, to President J. A. Keller, Florence State Teachers College, welcoming the new chapter at the university.

Privileges Of Students, Florence State Teachers College, Women's Self Government Association

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Privileges for female students at Florence State Teachers College--agreed upon by the Women's Self-Government Association, the Faculty Advisory Committee, and the President of Florence State Teachers College.

Plan Of Organizations For The Cooperative Campus Ministry To The University Of North Alabama, University Of North Alabama

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The plan for the Cooperative Campus Ministry Board at The University of North Alabama

Converting The Social Security Trust Fund Into A Sovereign Wealth Fund: A Proposal To Secure The Future, Keanu Moore

Dartmouth College Master’s Theses

This thesis proposes the conversion of the Social Security Trust Fund into a sovereign wealth fund (SWF), paired with the phased creation of a mandatory retirement savings system for all working-age Americans. In response to forecasts projecting Trust Fund depletion by 2034, the proposed portfolio shift would diversify assets beyond U.S. Treasuries into global equities, real estate, alternatives, and fixed income, with the goal of enhancing long-term returns while remaining passively managed. While this reform would extend the Fund’s solvency, it is not, on its own, a permanent fix. To ensure structural sustainability beyond the exhaustion date, the thesis proposes …

Students Represent Lindenwood At State Leadership Forum, Lindenwood University

Archived Lindenwood Press Releases

No abstract provided.

Inertia Versus Adaptation: Relational Resilience In Buyer-Supplier Relationships Facing Extreme Disruption, Jordan M. Barker, Anne E. Dohmen, Carlos Mena

Business Faculty Publications and Presentations

This research introduces the concept of relational resilience, which reflects the dynamic capacity of a buyer–supplier relationship to absorb external shocks and continue its core function of exchange. Guided by structural inertia theory (SIT), the research explores how relationship age, exchange volume, and multiplexity contribute to relational resilience across both stable periods and times of extreme disruption. Using a large-scale panel dataset of buyer–supplier relationships and the COVID-19 pandemic as an exogenous shock, the findings reveal that relational resilience is enhanced by all three mechanisms, but extreme disruptions lessen the protective value of relationship age and exchange volume while strengthening …

Bemerge Pop Ups: Social Media Meets Sustainable Fashion, Owen Mehring, Kyla Echols, Avery Edelbrock

SPARK Symposium Presentations

Our research into the online clothing shopping industry has revealed an opportunity to mobilize the strengths of online shopping to build an in-person community. One company we researched, Poshmark, a social, peer-to-peer resale app, uses the strengths of social media to create an online community-based secondhand clothing market. However, one of the largest problems facing society today is the ease of replacing human connection with screen time in today’s world. Online shopping provides convenience, variety, and a larger reach than traditional stores do. However, the human element is often lost. Our company seeks to take the goal of Poshmark to …

Circle K Club Records, 1966-1967, Wells Johnston

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Florence State College Circle K Club Records, 1966-1967 (Modified)

*Full record is housed in archives*

The Honor Society Of Florence State College, Florence State College

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Charter list of members of The Honor Society at Florence State College

University Of North Alabama Student Government Association, University Of North Alabama

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University of North Alabama Student Government Association Pamphlet