Business Commons^™

Linking Service Convenience To Satisfaction: Dimensions And Key Moderators, Sabine Benoit, Sonja Klose, Andreas Ettinger

Research Collection Lee Kong Chian School Of Business

Purpose: Demand for service convenience, defined as a consumer's perception of minimized time and effort spent to obtain a service, has increased in conjunction with certain sociocultural and demographic changes. Previous research notes the significance of service convenience, but the importance of different dimensions of service convenience and the role of key moderators affecting the link between convenience and satisfaction (like customer psychographic and sociodemographic characteristics) remain unaddressed. Thus, the purpose of this research is to identify those customer groups for which offering convenience will have the highest leverage to increase satisfaction. Design/methodology/approach: Two models are developed and tested: a …

Showcasing The Diversity Of Service Research: Theories, Methods, And Success Of Service Articles, Sabine Benoit, Katrin Scherschel, Zelal Ates, Linda Nasr, Jay Kandampully

Research Collection Lee Kong Chian School Of Business

Purpose: The purpose of this paper is to make two main contributions: first, showcase the diversity of service research in terms of the variety of used theories and methods, and second, explain (post-publication) success of articles operationalized as interest in an article (downloads), usage (citations), and awards (best paper nomination). From there, three sub-contributions are derived: stimulate a dialogue about existing norms and practices in the service field, enable and encourage openness amongst service scholars, and motivate scholars to join the field. Design/methodology/approach: A mixed method approach is used in combining quantitative and qualitative research methods while analyzing 158 Journal …

Do Security Analysts Learn From Their Colleagues?, Kenny Phua, T. Mandy Tham, Chi Shen Wei

Research Collection Lee Kong Chian School Of Business

We examine how learning from colleagues affects security analyst forecast outcomes. We represent the brokerage house as an information network of analysts connected through industry overlaps in their coverage portfolios. Analysts who are more centrally connected in their brokerage network produce more accurate forecast estimates and generate more influential forecast revisions. Consistent with learning, more central analysts tend to unwind their colleagues’ recent forecast errors in their forecast revisions. Learning appears to benefit all colleagues, as working at more interconnected brokerages (i.e., denser networks) improves forecast accuracy for all analysts.

Vungle Inc. Improves Monetization Using Big-Data Analytics, Bert De Reyck, Ioannis Fragkos, Yael Gruksha-Cockayne, Casey Lichtendahl, Hammond Guerin, Andre Kritzer

Research Collection Lee Kong Chian School Of Business

The advent of big data has created opportunities for firms to customize their products and services to unprecedented levels of granularity. Using big data to personalize an offering in real time, however, remains a major challenge. In the mobile advertising industry, once a customer enters the network, an ad-serving decision must be made in a matter of milliseconds. In this work, we describe the design and implementation of an ad-serving algorithm that incorporates machine-learning methods to make personalized ad-serving decisions within milliseconds. We developed this algorithm for Vungle Inc., one of the largest global mobile ad networks. Our approach also …

Transshipment Hub Selection From A Shipper’S And Freight Forwarder’S Perspective, Gang Chen, Waiman Cheung, Sung-Chi Chu, Liang Xu

Research Collection Lee Kong Chian School Of Business

Transshipment hub selection becomes increasingly important to the global logistics community. From the perspectives of shippers and freight forwarders, a selection must align with cost control strategy and sustain service reliability across cooperative service providers. This paper assesses the selection with the options of both sea and air transports, and from the influence of country of origin of the company. Critical factors of transshipment hub selection, both qualitative and quantitative, are identified through focus group discussions. Relative importance of these factors is determined based on collective views of logistics stakeholders. The competitiveness of transshipment hubs is then assessed using an …

When Feeling Good Feels "Wrong": Avoiding Hedonic Consumption When It Reflects Immoral Character, Stephanie C. Lin, Taly Reich, Tamar A. Kreps

Research Collection Lee Kong Chian School Of Business

In contrast to traditional mood repair motivations, we find that people desire to experience negative emotions in response to moral violations. Therefore, people avoid hedonic consumption after negatively valenced moral content, and feel uncomfortable when negatively valenced moral content is followed by hedonic frivolous content in social media contexts

Performance Of Cellular Bucket Brigades With Hand-Off Times, Yun Fong Lim

Research Collection Lee Kong Chian School Of Business

A cellular bucket brigade is a way to coordinate workers along an aisle with work content on both sides. Each worker in a cellular bucket brigade works on one side of the aisle when he proceeds in one direction, and he works on the other side when he proceeds in the reverse direction. Although the cellular bucket brigade eliminates the unproductive walk-back, it requires more hand-offs to assemble a product than a traditional (serial) bucket brigade. These hand-offs may waste significant production capacity as each of them requires an exchange of work, which can be complicated and time-consuming in practice. …

The Essence Of Luxury: An Asian Perspective: Lvmh-Smu Luxury Research Conference 2016, Srinivas K. Reddy, Jin K. Han

Research Collection Lee Kong Chian School Of Business

A number of developments in the luxury market have been attributed to the arrival of luxury products in Asian markets. The modernisation of Japan some decades back paved the way for a growing trend towards imbibing western lifestyles in Asia. Japan’s economic success after the Second World War was a key factor responsible for the introduction of luxury marketing in Asia. In the 1970’s, Japanese tourist-shoppers became a noticeable phenomenon in Europe. The European luxury houses were quick to recognise the opportunity and began setting up branches and luxury outlets in Japan. The Japanese were not only the driving force …

Male Immorality: An Evolutionary Account Of Sex Differences In Unethical Negotiation Behavior, Margaret Lee, Marko Pitesa, Madan Pillutla, Stefan Thau

Research Collection Lee Kong Chian School Of Business

Past research finds that men negotiate more unethically than women, others report comparable rates of unethical negotiation behaviors. Based on evolutionary psychology, we predict conditions under which sex differences in unethical negotiation behavior are more versus less pronounced. We theorize that greater levels of unethical behavior among men occur as a consequence of greater male intrasexual competition for mates. This suggests that more male unethical negotiation behavior should primarily emerge in situations associated with intrasexual competition. Using a two-wave survey design, Study 1 found a positive relationship between mating motivation and unethical negotiation behavior for male, but not female employees. …

The Nonprofit Nerd (October 2017), The Nonprofit Institute At Portland State University

The Nonprofit Institute Newsletter

This month’s theme is Equity in Evaluation!

If you’ve been following along the past few months you may have seen that NPI is working with the latest cohort of our Professional Certificate in Nonprofit Program Evaluation to bring evaluation tools into their organizational equity work. Measuring progress toward our goals is a critical part of every organization’s learning, improvement and accountability to the communities we serve.

But what about the equity implications of how we actually do evaluation? What does it mean to employ an equity lens in our approach to evaluation itself—the questions we ask, the data we collect, …

Hmgt 4702: Hospitality Services Marketing & Management, Course Outline, Ellen (Heejun) Kim

Open Educational Resources

No abstract provided.

A Longitudinal Study Of The Effects Of Cognitive Awareness Training On Transaction Processing Accuracy: An Introduction To The Ace Theoretical Construct, John Townsend

USF Tampa Graduate Theses and Dissertations

This study examines the impact of Cognitive Awareness training on transaction processing accuracy rates within the US Financial Services Industry. Grounded in the theories of Inattentional Blindness and Error Management Culture, this paper supports and extends both theories through the development of a new theoretical construct. The ACE Construct is a novel approach that combines cognitive science, organizational development, and operational efficiency practices into a single approach designed to improve transaction processing accuracy. The study involved the design and implementation of a novel training program, with performance data observations sampled over seven months, to evaluate the impact of Cognitive Awareness …

The Role Of Job Engagement For Employees In Ensuring Customer Loyalty: Applied Research In A Sample Of Private Iraq Banks, Saad Ali Al-Anzi, Rana Nasser Sabr

Journal of Economics and Administrative Sciences

The current research aims at highlighting the role of engagement of a sample of employees who works in some of the Iraqi private banks in terms of their interaction , commitment and enthusiasm and the positive impact they own regarding their job and devote their efforts to achieve the core purpose which is customer loyalty. The problem was expressed through a number of intellectual and practical questions. In order to achieve the aim of the research the quantitative analytical method was used depending on a questionnaire as a basic tool to collect research data and the qualitative survey method depending …

The Professional Constructor, Full Issue, Volume 42, Number 02

The Professional Constructor

No abstract provided.

The Role Of Consumer Ethnocentrism On The Effects Of Domestic Vs Foreign Product Failure On Post Consumption Emotions And Complaint Behaviors, Kittinand Bandhumasuta

Marketing Theses & Dissertations

It is well acknowledged that consumer ethnocentrism has a negative effect on evaluations of foreign products, brand-related attitudes toward foreign brands, and purchase intentions of the non-local products. However, an investigation into the role of consumer ethnocentrism at the post-consumption stage had been neglected. Specifically, when a product fails for a consumer. The main purpose of this dissertation is to study the role of consumer ethnocentrism on the post purchase consumption emotions and complaint behaviors. This dissertation proposes that cognitive appraisals of antecedent events and individual social traits will lead to differentiated outcomes. Domestic products that are perceived to be …

Infusing Complex Problem-Solving And Systems Thinking In College Leadership Development Programs, Dionicia Mahler-Rogers

Educational Leadership & Workforce Development Theses & Dissertations

Present day leaders grapple with a dynamic environment of evolving challenges. Prior leadership studies have afforded revisions of leadership theories in an attempt to remain relevant with the prominently shifting environment. The leadership models that underscore college leadership development programs should reflect the updated theories and practices which expose student leaders to solving complex problems they will experience. This study explores the knowledge, skills, and abilities needed for college students to be able to conceptualize and address system’s level leadership challenges. Foremost, the study examined instructional tools and methods that students found impactful for improving conceptualization and achievement of systems-level …

2017 Fostering Whole Person Care Through A Care Coordination Network: Community Information Exchange San Diego, The Caster Family Center For Nonprofit And Philanthropic Research, University Of San Diego

Seniors

2-1-1 San Diego commissioned the University of San Diego’s Caster Family Center for Nonprofit and Philanthropic Research to conduct the Community Information Exchange (CIE) Cohort 2 evaluation, which focused on the senior (defined as ages 60+) population in the San Diego region.

Using a technology platform where agencies can enter and share client data, CIE strives to foster whole person care for the populations it serves (e.g., homeless, seniors, military), as well as reduce duplicative intakes and services provided by healthcare and social service agencies. By consenting into CIE, clients give permission for data sharing and may receive multiple referrals …

Analyzing Cyber Threats Affecting The Financial Industry, Anna Skelton

Student Works

As critical infrastructure, financial institutions must execute the highest level of cybersecurity as the threat of a crippling cyberattack continues to develop. Malicious actors, including disenfranchised employees, state sponsored actors, and traditional hackers, all have motivations to target the financial industry, and do so frequently. However, the threat changes slightly between resource rich large institutions and their smaller, community bank counterparts. The complex and multifaceted threat must be fully understood in order to properly address and analyze solution options to preserve the security of these institutions and the economy that they contribute to.

2017 Annual Report: State Of Nonprofits In San Diego, Laura Deitrick, Jon Durnford, Emily Young

State of Nonprofits and Philanthropy in San Diego

The 2017 State of Nonprofits in San Diego report showcases current statistics on what nonprofits and philanthropy look like in the San Diego region, as well as the critical trends in organizational readiness, workforce development, fundraising, and public policy directly related to the sector’s ability to fulfill their social purpose mission.

Is Every Tweet Created Equal? A Framework To Identify Relevant Tweets For Business Research, Thad Chee

Information Technology & Decision Sciences Theses & Dissertations

It is a life or death matter for a firm to observe its environment and identify new threats or opportunities quickly. Information technology has increased firm’s speed and agility in responding to environmental changes. Social media offers a vast and timely source of environmental information that firms can readily use gauge public sentiment. Twitter is a high-speed service that allows anyone to “tweet” a message to any interested parties. Firms can access near instantaneous changes in the public mood about any topic by using Sentiment Analysis. These topics range from predicting equities prices to predicting election outcomes. A gap exists …

Ceo’S Inside Debt And Dynamics Of Capital Structure, Eric Brisker, Wei Wang

Business Faculty Publications

Debt-type compensation (inside debt) exacerbates the divergence in risk preferences between the chief executive officer (CEO) and shareholders and, in turn, affects capital structure decisions. An excessively risk-averse CEO tends to use less debt than the shareholders desire, reduce debt
quickly when the firm is overlevered, but is reluctant to increase debt when the firm is underlevered. We find that higher CEO’s inside debt ratio (i.e., inside debt as a percentage of total incentive compensation) is associated with lower firm leverage and faster (slower) leverage adjustments toward the shareholders’ desired level for overlevered (underlevered) firms. The CEO’s inside debt ratio …

The Mediating Role Of Work Values In The Relationship Between Islamic Religiosity And Job Performance: Empirical Evidence From Egyptian Public Health Sector, Dr. Maha Ahmed Zaki Dajani, Dr. Mohamed Saad Mohamed

Business Administration

This study attempts to empirically examine the job performance of Egyptian employees working in public health sector from the perspective of Islamic religiosity, when work values play a mediating role; based on cognitive dissonance theory. These relationships were tested within a sample of (400) participants working in ten public hospitals located inside greater Cairo area, only (335) responded, with a response rate of 83.75%. Results revealed that there is a significant positive relationship between Islamic religiosity and the four dimensions of work values (instrumental, cognitive, social/altruistic, and prestige), and there is partial mediation between work values and job performance (task …

Public Accounting Report 2017 Rankings, Usu Jon M. Huntsman School Of Business

Jon M. Huntsman School of Business News Collection

The School of Accountancy is excited to report that we continue to rank in the “Top 50” graduate and undergraduate programs in The Public Accounting Report 2017 Annual Rankings. For programs with 17 or fewer faculty members, the undergraduate program is ranked #3 and the masterʼs program is ranked #8. The overall ranking of all schools placed the undergraduate program at #40 and the masterʼs program at #50. The School of Accountancy continues to receive national recognition for our faculty and programs.

Alumni Unscripted: The Wmu Opportunity, Brett Mcgovern

Haworth College of Business News

Alumni Unscripted blog post by Brett McGovern.

The Impact Of A Military Base On Community Volunteering: A Case Study, Norman Dolch, Helen Wise, Ronald Wade

Journal of Ideology

No abstract provided.

1017-September-29-All-American Rejects, University Marketing And Communication, East Tennessee State University

ETSU News

No abstract provided.

1017-September-29-Etsu Response, University Marketing And Communication, East Tennessee State University

ETSU News

No abstract provided.

1017-September-29-Hurricane Relief Concert, University Marketing And Communication, East Tennessee State University

ETSU News

No abstract provided.

Workarounds In Nonprofit Management: Counter Theory For Best Practices Innovation, Stuart C. Mendel

Journal of Ideology

One quiet aspect of the exercise of best practices in nonprofit operations settings is that managers typically must engage in creative problem solving to accommodate exceptions or unanticipated conditions. Problem solving may be perceived as situational until the frequency of the “workarounds” give pause to decision-makers, leading some to challenge the validity of the best practice. This essay uses inductive method inquiry drawing upon existing nonprofit management literature on best practices, workarounds and related topics. The essay posits that workarounds are an underappreciated component of nonprofit management theory.

2017-09-28 Statement From The Board, Morehead State University. Board Of Regents.

Morehead State Board of Regents Agenda Books and Meeting Minutes

Statement of the Board of Regents delivered to the faculty and staff on September 29, 2017.