Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Social and Behavioral Sciences (1245)
- Education (1130)
- Marketing (991)
- Business Administration, Management, and Operations (897)
- Higher Education (819)
-
- Arts and Humanities (647)
- Accounting (432)
- Finance and Financial Management (426)
- Hospitality Administration and Management (425)
- History (407)
- Tourism and Travel (401)
- Food and Beverage Management (358)
- Management Sciences and Quantitative Methods (324)
- Economics (309)
- Cultural History (308)
- Organizational Behavior and Theory (289)
- Law (278)
- Medicine and Health Sciences (273)
- Business and Corporate Communications (268)
- Physical Sciences and Mathematics (254)
- Entrepreneurial and Small Business Operations (251)
- Public Affairs, Public Policy and Public Administration (233)
- Technology and Innovation (230)
- Communication (216)
- Human Resources Management (208)
- Management Information Systems (205)
- Engineering (177)
- Nonprofit Administration and Management (174)
- Sociology (170)
- Institution
-
- East Tennessee State University (511)
- Walden University (452)
- Technological University Dublin (372)
- Singapore Management University (370)
- Morehead State University (137)
-
- Brigham Young University (115)
- University of Mississippi (110)
- University for Business and Technology in Kosovo (106)
- Lindenwood University (92)
- Eastern Illinois University (89)
- Georgia Southern University (85)
- Kennesaw State University (85)
- Utah State University (77)
- Grand Valley State University (70)
- Vocational Training Council (67)
- University of Nebraska - Lincoln (65)
- Old Dominion University (59)
- University of South Carolina (54)
- University of South Florida (53)
- Portland State University (52)
- City University of New York (CUNY) (50)
- Western Michigan University (49)
- Western Kentucky University (47)
- California State University, Monterey Bay (46)
- University of Rhode Island (46)
- Chulalongkorn University (45)
- Wright State University (45)
- University of Arkansas, Fayetteville (44)
- University of San Diego (41)
- Valparaiso University (41)
- Keyword
-
- Restaurant (273)
- Menus (256)
- Leadership (142)
- Dublin (116)
- Lindenwood University (90)
-
- Press release (88)
- Entrepreneurship (74)
- Business (72)
- Management (64)
- Marketing (64)
- AMTP (56)
- Sustainability (50)
- Innovation (48)
- Newsletter (38)
- Women (37)
- Finance (35)
- China (34)
- Motivation (34)
- Nonprofit (32)
- Social media (32)
- Strategies (32)
- Technology (31)
- Communication (30)
- Ethics (30)
- Strategy (29)
- Oral health (27)
- Broadsheet (26)
- Cork (26)
- Corporate governance (26)
- Culture (26)
- Publication
-
- ETSU News (498)
- Walden Dissertations and Doctoral Studies (431)
- Menus of the 21st Century (292)
- Theses and Dissertations (159)
- Research Collection Lee Kong Chian School Of Business (147)
-
- Faculty Publications (90)
- Archived Lindenwood Press Releases (88)
- Journal of Collective Bargaining in the Academy (85)
- Faculty Senate Records (76)
- Honors Theses (59)
- AMTP Proceedings 2017 (56)
- The Foundation Review (54)
- Research Collection School Of Accountancy (48)
- Chulalongkorn University Theses and Dissertations (Chula ETD) (45)
- Marriott Student Review (45)
- AMBROSIA 客道 : The Magazine of The International Culinary Institute (44)
- The Journal of Values-Based Leadership (39)
- Dissertations (36)
- USF Tampa Graduate Theses and Dissertations (31)
- Jon M. Huntsman School of Business News Collection (29)
- Research Collection School Of Computing and Information Systems (29)
- DLSU Business & Economics Review (28)
- Management Faculty Publications (28)
- Staff Congress Records (28)
- Perspectives@SMU (27)
- ADA News (26)
- Electronic Theses and Dissertations (26)
- Journal of International Technology and Information Management (26)
- Markets, Globalization & Development Review (26)
- Atlantic Marketing Journal (25)
- Publication Type
- File Type
Articles 5371 - 5400 of 5608
Full-Text Articles in Business
Small To Medium Enterprise Business Leaders Managing Change, Shahriar Nazari
Small To Medium Enterprise Business Leaders Managing Change, Shahriar Nazari
Walden Dissertations and Doctoral Studies
Organizational change is necessary for businesses to survive and prosper. One of the main reasons organizational change is unsuccessful is the inadequate leadership style used by business leaders. The purpose of this multiple case study was to explore leadership strategies business leaders used to manage change. The target population comprised a purposeful sample of 15 business leaders from various businesses located in the metropolitan area of Southern California. The conceptual framework for this study was the transformational leadership theory, which holds that leaders can use inspiration and motivation to inspire employees, especially during times of organizational change. A pilot study …
The Impact Of Corporate Governance On Working Capital Management In Nigerian Organizations, George Chibuzo Njoku
The Impact Of Corporate Governance On Working Capital Management In Nigerian Organizations, George Chibuzo Njoku
Walden Dissertations and Doctoral Studies
Many Nigerian firms have faced working capital management (WCM) inconsistencies, which have remained a source of tremendous concern in the face of high competition. In this study, the research problem explored was how inefficient working capital policies are still negatively affecting shareholders' wealth several years after the economic crisis, constraining sustainable development. The purpose of this quantitative research study was to examine how corporate governance has affected WCM within Nigerian organizations. The research question was about how corporate governance practices expand WCM efficiency. A random sample of 89 Nigerian organizations was used, and publicly available ethical ratings and financial information …
Relationship Between Oil Theft, Pipeline Vandalism, And Security Costs With Revenue Losses, Ijeoma Ogechi Nwachukwu
Relationship Between Oil Theft, Pipeline Vandalism, And Security Costs With Revenue Losses, Ijeoma Ogechi Nwachukwu
Walden Dissertations and Doctoral Studies
The oil and gas multinational companies (MNCs) in the Niger Delta continue to face numerous challenges operating in the region, especially concerning the loss of revenue. Based on the resource dependence theory, the purpose of this correlational study was to examine the relationship between oil theft, pipeline vandalism, security costs, and revenue. Eighty-eight mid- to high-level managers of oil and gas completed the Factors That Affect Company Revenue instrument. The results of the multiple linear regression analyses indicated the model was able to significantly predict revenue, F(3,88) = 947,279.44, p < .001, R2 = 1.000. All 3 predictors contributed significantly to the model, with pipeline vandalism recording the highest beta value (Ã? = .553, p = .000), the oil theft predictor with the next highest beta weight (Ã? = .451, p = .000), and the security costs predictor with the next highest beta weight (Ã? = .387, p = .000). The leaders of the oil and gas MNCs could use the outcome of this study in creating strategies and policies that guide their operations in the region, which would improve the relationship with host communities and mitigate their efforts in reducing the loss of revenue. Improved relations would result in a reduction of oil theft, pipeline vandalism, and security costs, thereby reducing revenue losses. The implication of positive social change includes implementation of more corporate social responsibility strategies and improving the economy of the region and the livelihood of the host communities.
Relationship Between Loan Product, Loan Amount, And Foreclosure After The Subprime Lending Crisis, Vonetta Allen
Relationship Between Loan Product, Loan Amount, And Foreclosure After The Subprime Lending Crisis, Vonetta Allen
Walden Dissertations and Doctoral Studies
Following the collapse of property values and an increasing rate of default on high-risk mortgages, the United States experienced a subprime lending crisis that led to massive financial losses for holders of mortgage-backed securities. The purpose of this correlational study was to examine if loan product and loan amount predict the likelihood of loan foreclosure. The theoretical framework grounding the study was Minsky's financial instability hypothesis, which describes the basis of capitalism as economic expansionism followed by financial crises. The population consisted of 473 loan cases from archival data of the Atlanta Sixth Federal Reserve District in Georgia. The method …
Ghanaian Bank Performance And Ownership, Size, Risk, And Efficiency, Rebecca Attah
Ghanaian Bank Performance And Ownership, Size, Risk, And Efficiency, Rebecca Attah
Walden Dissertations and Doctoral Studies
Ghanaian banks struggle to maintain sufficient capital after the Bank of Ghana increased the minimum capital requirement as a buffer against the 2008 financial crisis. Grounded in the efficient structure theory (EST), the purpose of this correlational study was to examine the relationships between efficiency, size, risk, and ownership structure on banks' performance when minimum capital requirement increases. Archival data were collected from PricewaterhouseCoopers website covering all Ghanaian banks with available data for the 5-year period ending 2013. Initial one tail paired sample t tests revealed significant increases over time for efficiency, t(21) = 3.849, p -?¤ .001, net interest …
Reducing Risks From Workplace Discrimination, Shannon B. Creighton
Reducing Risks From Workplace Discrimination, Shannon B. Creighton
Walden Dissertations and Doctoral Studies
In 2014, the Equal Employment Opportunity Commission reported multiple claims of workplace discrimination in the United States; the claims resulted in costly settlements. The purpose of this qualitative, multiple-case study—which used the theory of enterprise risk management as the conceptual framework—was to explore how 4 human resource managers in small-to-medium sized enterprises in the southeastern region of the United States successfully implemented proactive strategies to reduce the financial and legal risk resulting from workplace discrimination. Using Yin’s 5 steps of data analysis along with triangulation of findings from the semistructured interviews, company documents, and websites, the following 4 themes were …
Collaborative Strategies Used To Reduce Billing Administrative Cost, Stella Fayomi-Olaleye
Collaborative Strategies Used To Reduce Billing Administrative Cost, Stella Fayomi-Olaleye
Walden Dissertations and Doctoral Studies
Billing inefficiencies represent 80% of wasteful healthcare administrative costs that are projected to reach $45 billion by 2018. Potentially, a reduced billing administrative cost is estimated to yield an annual savings of $60 billion that could fund other societal needs such as jobs, wage increases, and education. Through the conceptual framework of iceberg change management model, this single case study explored collaborative strategies 3 healthcare billing managers in Dallas, Texas successfully used to reduce billing administrative costs. Data were collected through semistructured interviews and the review of company documents. Using Yin's procedure of examining, comparing, categorizing, and coding data, the …
Influence Of Psychological Empowerment, Leadership, And Climate On Safety Outcomes, Christine Healy
Influence Of Psychological Empowerment, Leadership, And Climate On Safety Outcomes, Christine Healy
Walden Dissertations and Doctoral Studies
Research has demonstrated that safety outcomes are impacted by workplace risk factors, but also supervisory practices and employee actions. An area that has not been explored is the impact of employee cognitions on safety outcomes defined as work-related injuries. Based on the conceptual framework of psychological empowerment (PE), the purpose of this study was to examine the relationship of employee cognitions as measured by PE as related to leadership and safety climate and the occurrence of work-related injury. The research examined the mediating effect of (PE) on the factors of leadership and safety climate and their relationship to work-related injury. …
Developing Generation Z Fast Food Service Industry Leaders Through Training, Christa Hollis
Developing Generation Z Fast Food Service Industry Leaders Through Training, Christa Hollis
Walden Dissertations and Doctoral Studies
The labor force consists of 4 generations including Generation Z with an estimated 25 million Baby Boomers leaving the workforce between the year 2010 and 2020. Franchise fast food service managers desire competent leadership in the workplace inclusive of Generation Z. Yet, many franchise fast food service managers do not have training programs to develop Generation Z's leadership behaviors. Based on Vroom's expectancy theory and Blau's social theory, the purpose of this single-case study was to explore the training programs franchise fast food service managers could implement to develop Generation Z's leadership behaviors. Data collection consisted of direct observation and …
Clergy Academic Management Training In Non-Denominational Faith-Based Organizations, Patricia Anne Jenks-Greene
Clergy Academic Management Training In Non-Denominational Faith-Based Organizations, Patricia Anne Jenks-Greene
Walden Dissertations and Doctoral Studies
There is little research about how clerics manage and lead small to midsized non-denominational nonprofit organizations. The rate of clergy failures in non-denominational organizations has left many questions about what is needed to create organizational success. The purpose of this qualitative phenomenological study was to explore the lived experiences and perceptions of clergy manager-leaders' management training in non-denominational organizations. Fourteen full-time clerics from Bloomingdale, Georgia, Rincon, Georgia, and Savannah, Georgia participated in face-to-face semi-structured interviews. The data analysis process involved the use of Edward and Welch's extension of Colaizzi's data analysis procedures, which resulted in the emergence of 4 themes. …
Strategies To Support Survivors Of Corporate Downsizing, Joseph Linton
Strategies To Support Survivors Of Corporate Downsizing, Joseph Linton
Walden Dissertations and Doctoral Studies
Between 2003 and 2011, 1.2 million U.S. workers were laid off every year. Some organizational leaders of information technology/telecommunications organizations lack strategies to improve affective commitment to the organization after downsizing events. The strains of overwork, organizational changes, anxiety over job insecurity, and lack of choice often result in physical illness, emotional trauma, and extreme disengagement termed survivor syndrome. The purpose of this single case study was to explore strategies organizational leaders in the Midwest United States in information technology/telecommunications organizations used to improve affective commitment to the organization after downsizing. The conceptual framework was Herzberg's 2-factor theory. Data were …
Aluminum Production Costs: A Comparative Case Study Of Production Strategy, Joseph Nloga Ndjebayi
Aluminum Production Costs: A Comparative Case Study Of Production Strategy, Joseph Nloga Ndjebayi
Walden Dissertations and Doctoral Studies
Slumping world aluminum prices have energized some aluminum producers to institute strategies to reduce product costs. This multiple comparative case study explored the strategies used by 4 aluminum producers in Western Europe: 2 companies that have successfully reduced production costs and 2 companies that have not. Wicksteed's economic theory of production and production costs was the conceptual framework for this research. Data from the companies' strategic and industry reports and from interviews with 32 senior managers were analyzed using pattern finding and clustering, a recursive approach to data gathering and analysis established by Miles, Huberman, and Saldana. Six themes emerged: …
Strategies For Mitigating Low-Cost Airlines' Passenger Complaints, Michael Jay Price
Strategies For Mitigating Low-Cost Airlines' Passenger Complaints, Michael Jay Price
Walden Dissertations and Doctoral Studies
Representatives of the U.S. Department of Transportation's Bureau of Transportation Statistics reported that passenger complaints filed for the first quarter of 2015 were up 14.4% over the same period of the previous year. The purpose of this single case study was to explore strategies for mitigating low-cost airlines' passenger complaints. Porter's generic strategies provided the conceptual framework for this research study. Data were collected from 3 ground service managers employed by a low-cost airline in Florida using semistructured interview questions, direct observation, field notes, and review of the airline's website and public documents filed with the U.S. Securities and Exchange …
Social Responsibility Strategies To Improve Firm Performance, Dennis Vincent Reade
Social Responsibility Strategies To Improve Firm Performance, Dennis Vincent Reade
Walden Dissertations and Doctoral Studies
Historical research on corporate social responsibility (CSR) and its influence on corporate financial and social results arrived at contradictory findings. Although 95% of the world's 250 largest corporations reported investing in CSR activities in 2011, some managers lack strategies to evaluate CSR effectiveness. This multiple case study explored strategies that 6 CSR managers with CSR oversight in privately owned companies in Brazil used to effectively enact CSR. The stakeholder theory was the conceptual framework for this study. Data were collected through individual interviews and supplemented with company annual reports to explore the strategies managers employed to evaluate CSR effectiveness. Member …
An Inquiry Into Factors Of Leadership And Cohesion In Complex Teams, Jeffrey White
An Inquiry Into Factors Of Leadership And Cohesion In Complex Teams, Jeffrey White
Walden Dissertations and Doctoral Studies
The external competitive environments and internal group dynamics of organizations are increasing in complexity resulting in new challenges for organizational leaders to improve performance in underperforming teams. The purpose of this phenomenological study was to address what factors led to high-innovation outcomes in complex adaptive systems using a framework constructed from elements of complexity leadership theory and group dynamics research. An in-depth interviewing approach was used to collect data on the lived experience and meaning the participants attributed to their experiences regarding improved team performance. A total of 21 participants were selected from multiple business settings where their team experienced …
Strategies Used By Nonprofit Leaders To Motivate Volunteers, Michael C. Williams
Strategies Used By Nonprofit Leaders To Motivate Volunteers, Michael C. Williams
Walden Dissertations and Doctoral Studies
A motivated volunteer workforce is essential to many nonprofit organizations and the success of the organizational leaders. The purpose of this qualitative single-case study was to explore motivational strategies used by 3 leaders of a nonprofit organization in Minnesota's Valley X through the conceptual lens of Maslow's theory of human motivation. Data were collected using semistructured interviews, organizational documents, and online databases. Using thematic analysis, 4 key themes emerged: process strengths, process opportunities, results strengths, and results opportunities. Open communication, appreciation events, building relationships, and recognition and rewards are strategies that nonprofit leaders can use to motivate their workforce, especially …
Exploring Strategies Of American Small Business Owners In United Arab Emirates, Shelley D. Mosley
Exploring Strategies Of American Small Business Owners In United Arab Emirates, Shelley D. Mosley
Walden Dissertations and Doctoral Studies
The International Trade Administration reported that 70% of worldwide revenue for American businesses comes from consumers in emergent markets such as India, the Middle East, and Northern Africa. However, the United Arab Emirates (UAE) is a country that many American small business owners are not operating in and capitalizing on the financial opportunities that are available. The purpose of this multiple case study was to explore strategies American small business owners use in successful international entrepreneurship for increased revenue and operational longevity. The study population consisted of 5 American small business entrepreneurs who had succeeded operating in the UAE for …
Cyber-Security Policy Decisions In Small Businesses, Joanna Patterson
Cyber-Security Policy Decisions In Small Businesses, Joanna Patterson
Walden Dissertations and Doctoral Studies
Cyber-attacks against small businesses are on the rise yet small business owners often lack effective strategies to avoid these attacks. The purpose of this qualitative multiple case study was to explore the strategies small business owners use to make cyber-security decisions. Bertalanffy's general systems theory provided the conceptual framework for this study. A purposive sample of 10 small business owners participated in the interview process and shared their decision-making methodologies and influencers. The small business owners were vetted to ensure their strategies were effective through a series of qualification questions. The intent of the research question and corresponding interview questions …
Communication Strategies Used During Organizational Change In A Health Care Organization, Amber Rose Smith
Communication Strategies Used During Organizational Change In A Health Care Organization, Amber Rose Smith
Walden Dissertations and Doctoral Studies
More than 4.9 million businesses exist in the United States, and leaders within these businesses have to acclimate to change. Clear and effective communication is vital to the success of an organization. According to scholars and health care leaders focusing on strategies to communicate change during organizational change is a critical aspect of sustainability and profitability. The conceptual framework of this study was communication theory. The purpose of this single case study was to explore successful strategies that some health care leaders used to communicate during organizational change in a health care organization in El Paso, Texas. The data collection …
Matching Corporate Social Responsibility Strategies To Organizational Goals, Jason P. Vitelli
Matching Corporate Social Responsibility Strategies To Organizational Goals, Jason P. Vitelli
Walden Dissertations and Doctoral Studies
Many Fortune 500 organizations have policies about corporate social responsibility (CSR), but the leaders struggle to implement CSR policies that match corporate stated goals and objectives. The purpose of this case study was to explore whether leaders' CSR strategies matched the goals and objectives of the company. Twenty individuals located in New York, NY, United States, with various management-level positions, and who had experiences with CSR in a Fortune 500 organization with a CSR policy, participated in the current study. The conceptual framework was corporate social responsibility stakeholder theory. Data collection consisted of a semistructured interview with the leaders about …
Sustainability Strategies For Small Business Restaurant Owners, Alisa Williams
Sustainability Strategies For Small Business Restaurant Owners, Alisa Williams
Walden Dissertations and Doctoral Studies
Half of new businesses in the United States cease to exist after the first 5 years of operations, and the failure rate continues to increase after the first 10 years. The study was grounded on von Bertalanffy's systems theory to explore business strategies that small business restaurant owners use to sustain their business beyond 5 years. Data were collected by engaging 3 small restaurant business owners in the Little Rock, Arkansas metropolis who sustained their business beyond 5 years. Information obtained from face-to-face interviews and data mining organizational document were analyzed with the support of qualitative software to generate themes. …
Effective Stakeholder Management Strategies For Information Technology Projects, Andrew Stephen Williams
Effective Stakeholder Management Strategies For Information Technology Projects, Andrew Stephen Williams
Walden Dissertations and Doctoral Studies
Information Technology (IT) projects have become critical to business strategy. However, one major issue is that, historically, IT projects have high failure rates, with scholars asserting that ineffective stakeholder management strategies were a major factor for project failure. The purpose of this multiple case study was to explore strategies IT executives use for managing IT project stakeholders by exploring the experiences of 2 CIOs and 4 IT directors in two multinational companies, based in Switzerland. Stakeholder theory was the conceptual framework for this study. Data were collected through semistructured interviews and company documentation, and analyzed using Yin's 5-step data analysis …
Exploring The Impact Of Shared Leadership Styles And Nonprofit Performance, Will Brown
Exploring The Impact Of Shared Leadership Styles And Nonprofit Performance, Will Brown
Walden Dissertations and Doctoral Studies
Empirical data have not adequately revealed current methods of nonprofit leadership in a way that reflects shared leadership in the nonprofit sector leaving nonprofit organizations (NPOs) at a disadvantage in relation to understanding and describing leadership effectiveness. Using a conceptual framework that incorporated organizational theory, shared leadership theory, path goal theory, transformational theory, leader member exchange, and fund development theory, this mini ethnographic study was conducted to explore the effect of leadership styles in shared leadership situations and the impact of matched and unmatched leadership styles on NPO funding performance. With the use of purposeful sampling to conduct the study, …
Racial Microaggressions, Faculty Motivation, And Job Satisfaction In Southeastern Universities, Saundra Elizabeth Carr
Racial Microaggressions, Faculty Motivation, And Job Satisfaction In Southeastern Universities, Saundra Elizabeth Carr
Walden Dissertations and Doctoral Studies
For racial minority faculty, racism is associated with adverse outcomes, including poor job satisfaction and less motivation, which may lead faculty to leave the teaching profession. It is unknown what relationships, if any, exist among perceived racial microaggression, job satisfaction, and employee motivation among African American (AA) faculty and other faculty of color in colleges and universities in the southeastern United States. Critical race theory provided a framework to investigate the relationship of perceived racial microaggressions toward AA faculty and other faculty of color with motivation and job satisfaction. This study involved a correlational design using multiple linear regressions to …
Business Alignment Strategies For Middle East Real Estate Construction Projects, Ali Chiri
Business Alignment Strategies For Middle East Real Estate Construction Projects, Ali Chiri
Walden Dissertations and Doctoral Studies
In the Middle East real estate industry, 46% of projects fail in terms of strategic dimensions. Based on the dynamic capabilities approach and contingency approach, the purpose of this exploratory multiple case study was to identify the successful strategies project leaders used to improve the alignment of projects with business strategy. Data were collected from 7 Skype semistructured interviews with real estate construction project leaders from 3 real estate organizations ranked among the top 10 in the Middle East. Public organizational documents were used for methodological triangulation. A thematic coding approach was adopted following a nonlinear sequential process that involved …
The Impacts Of Credit On Small Business Financing In Florida, Ike Chukwuma
The Impacts Of Credit On Small Business Financing In Florida, Ike Chukwuma
Walden Dissertations and Doctoral Studies
In the United States, small businesses represent 99.7% of firms that provide employment and account for over 50% of all private sector employment. Nevertheless, the rationing of small business borrowing is an indicative of acute credit constraints emanating from poverty, lack of collateral, lack of cosigners for bank loans, high administrative fees associated with processing credit loans, and information asymmetry along with other socioeconomic factors. In a 4-year study from 2004-2008, it was determined that small businesses suffer tremendously from credit rationing. The purpose of this study was to determine the induced effect of loan guarantee scheme, collateral, and leverage …
Amnesty As A Public Policy Tool For Countering Insurgence In Nigeria, Ayodeji A. Dada
Amnesty As A Public Policy Tool For Countering Insurgence In Nigeria, Ayodeji A. Dada
Walden Dissertations and Doctoral Studies
Although research has been done on amnesty, little is known about amnesty as a public policy tool toward countering insurgence in Nigeria. The purpose of the study was to examine the role of amnesty as a public policy tool. The research questions are: Is there a difference in people's view of amnesty that explain the relevance of infrastructural facilities to stimulate economic growth and development in Nigeria? And, are there specific citizen characteristics that explain the differences in the way citizens perceive amnesty as a public policy choice? The theoretical framework was based on Marx's ideology of conflict theory. This …
An Evaluation Of Customer Satisfaction Dimensions In The Ghanaian Banking Industry, Joyce Esther Dadzie
An Evaluation Of Customer Satisfaction Dimensions In The Ghanaian Banking Industry, Joyce Esther Dadzie
Walden Dissertations and Doctoral Studies
The banking industry in Ghana has seen tremendous growth in recent times. This exponential growth has led to high levels of competition and necessitated that all banks devise strategies to improve customer satisfaction to gain competitive advantage. The growing demands of customers have a significant impact on bank management's ability to attract and retain them. The ability to retain customers depends on the strategy in place to exceed customer expectations and satisfaction. Grounded in relationship marketing theory, the purpose of this qualitative multiple case study was to explore strategies banking leaders use to increase customer satisfaction. Data were collected through …
Strategic Leadership In Public Sector Administration In Nigeria, Joy Onyinye Eliogu-Anenih
Strategic Leadership In Public Sector Administration In Nigeria, Joy Onyinye Eliogu-Anenih
Walden Dissertations and Doctoral Studies
Inefficiency in the public sector as a result of leadership ineptitude is said to have contributed significantly to the underdevelopment of Nigeria. This has led to the mismanagement of human and financial resources as well as contributed extensively to poor service delivery to the citizens. The research considered the critical role of public sector administration to the functionality of a society, noting that the major determinant for public sector success is leadership effectiveness. The purpose of this qualitative phenomenological study was to identify how leadership ineffectiveness could be addressed in public sector administration in Nigeria and consider the implications of …
Conflict, Knowledge, And Collective Bargaining In Public Education, Tre'shawn Hall-Baker
Conflict, Knowledge, And Collective Bargaining In Public Education, Tre'shawn Hall-Baker
Walden Dissertations and Doctoral Studies
Negative conflict in public school districts during collective bargaining impedes efforts towards creativity and student success. The purpose of this phenomenological study was to explore the experiences of conflict for participants in collective bargaining in California public school districts. Complexity theory and social construction theory were used as the conceptual framework for the research, and ideas related to conflict, social interactions, knowledge management, and collective bargaining were examined to gain an understanding as they related to the central phenomenon. The specific research questions pondered in this study related to how conflict was experienced in California public schools during collective bargaining, …