Business Commons^™

Road Rescue Implements A Continuous Process Improvement Framework, John Olson, Paul Savory

John Olson

Continuous improvement programs traditionally focus on making small incremental improvements to a system. Unfortunately, their success can be limited due to the rapid changing environment within which most small companies operate. Improvement efforts should be flexible enough to capitalize on incremental and radical changes to a system. This paper presents a case analysis of how Road Rescue, an ambulance manufacturer, uses a continuous improvement framework to capitalize on both radical and incremental improvement opportunities. Results include a 10% increase in throughput, reduced cycle time of 44%, increased customer satisfaction, and higher quality.

Three Essays On Managing Customer-Based Strategies: A Pricing And Revenue Management Approach, Foad Hassanmirzaei

Electronic Thesis and Dissertation Repository

Many firms and organizations with already-optimized business functions are under market pressure to protect their narrow profit margins. Their need for supplemental and reliable revenues calls for performance optimization beyond the core business functions. Motivated by applications from online social media and the airline industry, in my dissertation, I focus on the revenue management and pricing decisions of customer-based plans and programs. More formally, the research question addressed in this study is: How can firms effectively use customer-based pricing strategies to boost revenues?

My dissertation consists of three essays. In the first essay, I analyze the ongoing competition among online …

Joint Optimization Of Allocation And Release Policy Decisions For Surgical Block Time Under Uncertainty, Mina Loghavi

Doctoral Dissertations

The research presented in this dissertation contributes to the growing literature on applications of operations research methodology to healthcare problems through the development and analysis of mathematical models and simulation techniques to find practical solutions to fundamental problems facing nearly all hospitals.

In practice, surgical block schedule allocation is usually determined regardless of the stochastic nature of case demand and duration. Once allocated, associated block time release policies, if utilized, are often simple rules that may be far from optimal. Although previous research has examined these decisions individually, our model considers them jointly. A multi-objective model that characterizes financial, temporal, …

The Effects Of Gender Differences In Networking On Pay Equity And Leadership Opportunities, Mackenzie L. Kiser

Finance Undergraduate Honors Theses

This report was undertaken in an effort to establish the causes of gender differences in pay and leadership achievement in the United States. The report attempted to add a fresh perspective to the issues of the Wage Gap and Glass Ceiling by analyzing differences between the networking habits of male and female professionals and whether they are responsible for gender inequalities. Through an online survey of 55 professionals, it was established that high income individuals were invited to more organized networking opportunities than low income individuals (p=0.103) and attended significantly more organized networking events than low income individuals(p=0.094) and men …

Knowledge And Value Development In Management Consulting, Fionnuala Darby, Geraldine Lavin

The ITB Journal

The relationship between management consultants and their clients plays a key part in the success of consulting firms. To develop an understanding of the dynamics of the clientconsultant relationship, the authors reviewed literature in the areas of intangible professional services, impression management, perception and the interaction process. A model is proposed and the authors use a case study to emphasise areas highlighted by the literature. The authors contend that impression management, aided by positive perception and the development of the client-consultant relationship, is an important motivational force in securing consulting projects. It upholds the model for understanding the client-consultant relationship.

Quality Competition In Supply Chain Networks With Applications To Information Asymmetry, Product Differentiation, Outsourcing, And Supplier Selection, Dong Li

Doctoral Dissertations

The quality of the products produced and delivered in supply chain networks is essential for consumers' safety, well-being, and benefits, and for firms' profitability and reputation. However, because of the complexity of today's large-scale highly globalized supply chain networks, along with issues such as the growth in outsourcing and in global procurement, as well as the information asymmetry associated with quality, supply chain networks are more exposed to both domestic and international quality failures. In this dissertation, I contribute to the equilibrium and dynamic modeling and analysis of quality competition in supply chain networks under scenarios of information asymmetry, product …

Effect Of Retiring Custom Web Applications On Business And Information Technology Alignment, Shubhashree Thekahally

Shubhashree Thekahally 7340504

Web applications provide the information technology (IT) implementation of business and align IT with business. Retirement of IT applications should ensure stability of business and IT alignment. The current study investigated the alignment gaps created between business and IT resulting from retiring IT software applications. The purpose of this study was to identify IT integration points with business and provide a process-based solution that sustained IT alignment with business after retiring IT applications. The theoretical framework strategic alignment model aided in identifying 3 IT domains as the IT integration points with business: enterprise architecture, configuration management database, and service-level agreement. …

Enterprise Resource Planning Ii – A Review Of Critical Success Factors, Andrew Laurence Norton

Andrew Laurence Norton

Delivering benefits from enterprise resource planning (ERP) II is challenging and the current research investigates the allocation of resources contributing towards benefits realisation. A literature review has been undertaken based on critical success factor (CSF) analysis. This research has revealed that ERP CSF change over time and that only some traditional ERP CSF are used in ERP II, as some are unnecessary whilst others are detrimental. In addition, ERP II specific CSF are also required to address extended enterprise opportunities. The use of ranked CSF is proving to be ineffective and ERP II CSF must be phased-in during the implementation …

Take Two Tablets And Do Not Call For Judicial Review Until Our Heads Clear: The Supreme Court Prepares To Demolish The 'Wall Of Separation' Between Church And State, Terence Lau, William Wines

Terence Lau

In this article, we examine the issues that bring First Amendment jurisprudence to the grant of certiorari in Pleasant Grove v. Summum, scheduled for oral argument in the Supreme Court of the United States in November. We examine the historical basis for America’s religious heritage, the historical judicial treatment of the religious clauses, and the erosion of the wall of separation between church and state. We examine the Ten Commandments, finding inherent discrimination present in modern-day attempts to advance a particular version of the Ten Commandments as secular. By drawing upon Rousseau’s civic religion, we suggest alternative routes for the …

Attitudes Toward And Behavioral Intentions To Adopt Mobile Marketing: Comparisons Of Gen Y In The United States, France And China, Rebecca Wells, Catherine E. Kleshinski, Terence Lau

Terence Lau

The rapid global diffusion of mobile marketing makes it increasingly important to understand cross-­‐cultural consumer attitudes and behavioral intentions toward mobile marketing as a promotional channel. By building on the previously published research of Altuna and Konuk (2009), this work investigates the attitudes and behavioral intentions toward mobile marketing of Generation Y consumers in the United States, France, and China. Based on this analysis, Chinese Gen Y have the most positive attitude toward mobile marketing, and their overall attitude is significantly more positive than the attitudes of French and American Gen Y groups. While American Gen Y's behavioral intentions are …

Using Sequential Mixed Methods In Enterprise Policy Evaluation: A Pragmatic Design Choice?, Anthony Paul Buckley

Articles

How might policy instruments contribute to indigenous firm growth and how can the effects of these instruments be evaluated at both firm and policy level? This paper illustrates how a mixed methods research design and data analysis strategy can pragmatically address the research questions outlined above. The advantages and challenges of employing quantitative research methods (what happened?) followed by confirmatory qualitative research methods (how and why did it happen?) in a multiphase sequential explanatory design is explored. The data analysis strategy is firstly to analyse the data generated from a ‘before and after’ quasi-experiment (with statistical controls), then data from …

New Approach To Density Estimation And Application To Value-At-Risk, Kian Guan Lim, Hao Cheng, Nelson K. L. Yap

Research Collection Lee Kong Chian School Of Business

The key contribution in this paper is to provide a new approach in estimating the physical distribution of the underlying asset return by using a quadratic Radon-Nikodym derivative function. The latter function transforms a fitted Variance Gamma risk-neutral distribution that is obtained from traded option prices. The generality of the VG distribution helps to avoid unnecessary mis-specification bias. The estimated empirical distribution is then used to find the risk measure of VaR. We show that possible underestimation of VaR risk using existing methods is largely not due to VaR itself but perhaps due to mis-specification errors which we minimize in …

Examining The Dynamics Of Cooperation Between Competing Firms In Their R&D Activities (R&D Co-Opetition), Fakhraddin Maroofi

The South East Asian Journal of Management

The relationship between collaboration with competitors and goods innovation performance was investigated along with the moderating effect of the innovating firm's technological capability. The hypothesis that collaboration with competitors has an inverted U-shaped relationship with goods innovation performance was tested using data on new goods introductions from 749 Iranian firms. The results support the balance between competition and collaboration by confirming that collaboration with competitors contributes considerably to successful goods innovation. The positive influences of co-optation certainly seem consistent with the cooperative arguments that collaboration with competitors increases absorptive capacity, improves information exchange and facilitates joint problem solving. The results …

Work Overload And Turnover Intention Of Junior Auditors In Greater Jakarta, Indonesia, Andika Pradana, Imam Salehudin

The South East Asian Journal of Management

This paper aims to analyze how work overload influences turnover intentions of newly hired junior auditors in public accounting offices. Job satisfaction, work related stress and work life conflicts are used as mediating variables between work overload and turnover intention. This study employed 141 auditors from several accounting firms operating in the Greater Jakarta region. The sample was selected using purposive sampling. Three mediation hypotheses were tested using Structural Equation Modeling (SEM). The results show that work overload has a significant effect on increasing turnover intention through both job satisfaction and work related stress. In comparison, work overload does not …

Csr Balanced Scorecard Systems And Business Performances: Smes Case Study, Edward Sek Khin Wong, Rusnah Muhamad, Lau Wee Yeap

The South East Asian Journal of Management

This paper aims to examine the performance measurement using the CSR Balanced Scorecard system in SMEs firms in Malaysia. It investigates the relationships of the four perspectives of CSR Balanced Scorecard system toward performance measurement. The purpose of this paper is to investigate whether or not the improvement of the non-financial CSR measures will lead to the improvement of performance measures. To test these relationships, data were collected using the four perspectives approach introduced by Utting (2007). The finding indicates that the organizational business performance can be greatly increased by putting greater emphasis to CSR measures. The results also reveal …

Disaggregation Of Productivity Growth Of Indonesian Airports, Viverita Viverita, Ratih Dyah Kusumastuti

The South East Asian Journal of Management

This paper reports the sources of productivity growth of 23 Indonesian airports foryears 2006-2010. Using input slack-based productivity index (ISP), we disaggregatetotal factor productivity change into each input productivity change. Apron areaand terminal area are chosen as input variables while aircrafts’ movement is theoutput. By classifying the airports based on two operators, this study finds thatairports under the management of Angkasa Pura 1 (AP1) show higher productivitygrowth than Angkasa Pura 2 (AP2), whose growth is mainly driven by technicalprogress in apron areas. Moreover, the productivity decline of AP2 was mostlydue to inefficient use of terminal areas.

Crucial Dimension In Organization Management Of Indonesian Islamic Almsgiving (Zakah) Institutions: Insights For Community Economic Empowerment, Sari Viciawati Machdum, Sri Daryanti, Johanna Debora Imelda, Isbandi Rukminto Adi

The South East Asian Journal of Management

This research analyzed the crucial management dimensions or key elements oforganizations that have been managed as Islamic almsgiving institutions (zakahfunds) in Indonesia. Zakah funds are traditionally managed for a limited number ofbeneficiaries. Zakah funds are now collected and managed by professional Islamicor faith-based organizations and institutions at the national or regional level toachieve a wider range of beneficiaries. This article examines how two Islamicor faith-based organizations, herein named CV (commanditaire vennootschap)“X” and “Y” Foundation, manage small enterprise programs based on zakah toreach a wider range of beneficiaries. Using qualitative methods, the researchidentifies crucial dimensions in the management of organizational dynamics …

A Mixed-Methods (Quantitative-Qualitative) Study To Identify The Perceived Level Of, Zeky Zardo

Dissertations

Different approaches to developing leaders have been established through various forms of self-assessment, action learning, and education and training activities (Smither et al., 2005). The existing body of research on the impact and success of college and university leadership development programs focuses heavily on undergraduate leadership programs and not graduate-level programs such as the Master of Business Administration (MBA) or the doctorate. The purpose of this mixed-methods (quantitative–qualitative) study was to identify the perceived level of transformational leadership skill development by students enrolled in a doctoral program in organizational leadership. In addition, it was the purpose of this study to …

Dynamic Project Time And Cost Evaluation Under The Combined Influence Of Contract, Quality, And Uncontrollable Change, Thomas V. Hammock

Mechanical & Aerospace Engineering Theses & Dissertations

This dissertation proposes a method that quantifies the dynamics caused by disruptions due to multiple changes that can occur during the progression of a large scale project. To begin, equations consisting of multiple parallel event sequences are derived that define the relationship between individual process events and the final project completion time. Matrix notation and a precedence matrix concept are used in this derivation to produce equations that are best suited for computer programming applications. This relationship is the foundation upon which the equations are built to calculate the variation impact on each event of a large scale project. Pursuing …

National Innovation Systems And Multinational Corporations, Kyle S. Herman

Dr. Kyle S. Herman

Enhancing Manufacturing Planning And Control Systems Through Artificial Intelligence Techniques, Ronald S. Dattero, John J. Kanet, Edna M. White

John J. Kanet

Manufacturing planning and control systems are currently dominated by systems based upon Material Requirements Planning (MRP). MRP systems have a number of fundamental flaws. A potential alternative to MRP systems is suggested after research into the economic batch scheduling problem. Based on the ideas of economic batch scheduling, and enhanced through artificial intelligence techniques, an alternative approach to manufacturing planning and control is developed. A framework for future research on this alternative to MRP is presented.

Production Planning And Control Systems-State Of The Art And New Directions, V. Sridharan, John Kanet

John J. Kanet

This chapter begins with a description of the role of production planning and control (PPC) within the manufacturing function. After discussing the impact of the operating environment on the choice a system for PPC, we describe some recent empirical evidence regarding the use and performance results of various PPC systems. This is followed by a brief overview of the two most widely used systems for production planning and control. We then describe a recent development in the area of short-term detailed scheduling exploiting the latest developments in computing technology. The chapter concludes with a discussion of an emerging paradigm for …

Operations Research For Freight Train Routing And Scheduling, Steven Harrod, Michael Gorman

Michael F. Gorman

This article describes the service design activities that plan and implement the rail freight operating plan. Elements of strategic service design include the setting of train frequency, the routing of cars among trains, and the consolidation of cars, called blocking. At the operational level, trains are dispatched either according to train paths configured in advance, called timetables, or according to priority rules. We describe the North American and European practice along with selected modeling and problem solving methodologies appropriate for each of the operating conditions described.

Operations Research Approaches In Asset Management In Freight Rail, Michael Gorman, Steven Harrod

Michael F. Gorman

This article describes operations research methodologies as they apply to asset management in freight rail. We describe state-of-the-art methods for locomotive, crew, rail-car, line and yard planning and management. We conclude with emerging areas of research in rail.

Qualitative Data Mining And Sensitivity Analysis, Brian R. Kinard

Atlantic Marketing Association Proceedings

In today’s consumer centric environment, there is no shortage of outlets for consumers to express their level of satisfaction with a company, employee, product and/or service. For instance, websites such as Amazon, Rotten Tomatoes, TripAdvisor, Yelp, and Expedia allow customers the opportunity to provide feedback specific to a product, service, and/or organization. Such feedback is vitally important to business firms, as customer reviews are shown to be more trustworthy than descriptions that come direct from manufacturers. For instance, 73 percent of people trust online reviews and 63 percent of people actively seek out online reviews when making a purchase decision. …

A Game Theory Analysis Of Team Based Incentivization In Retailing, Don Shemwell

Atlantic Marketing Association Proceedings

The connection between incentives and outcomes has long found consistent support in management literature generally (Bartol and Hagmann 1992; Miller & Schuster 1993; Swinehart 1986) and retailing in particular (Banker et al. 1996; Team Pay Case Studies 1997). Later meta-studies strongly support this view. (Condly, Noe and Jackson 2002; Garbers and Konradt 2014). Yet, providing performance-based incentives, at least for rank and file retail employees, still is not common in U.S. retailing and team-based incentives are even rarer.

The next section of this manuscript describes some of the issues with individualized commissions, which though not prevalent in a many product …

Updating A Research Tradition By Examining The Effect Of New High Tech Channels On Consumer Search And Integrated Marketing: A Framework For Teaching, Deborah Fain, Mary Long

Atlantic Marketing Association Proceedings

As computers became more powerful in the late 80s and early 90s, large marketers began to try to push what became known as customer relationship management . Specifically, they began to evaluate various channels and how consumers navigated among them when making purchase decisions. Most of the examples at that time were anecdotal, and obviously considered traditional channels, both retail and direct. These included retail, direct mail, print, television, radio, telephone, early email, and a small amount of Internet. The impact of the Internet on new ways consumers navigate among the channels to collect information and make purchase decisions was …

Greening An Integrated Marketing Communication's Course: An Assessment Of Sustainability Literacy, Pia A. Albinsson, G. David Shows

Atlantic Marketing Association Proceedings

This article showcases efforts of incorporating Sustainability Issues in an Integrated Marketing Communications (IMC) class during three semesters during the academic years of 2013/2014 and 2014/2015. The course was re-designed using Fink’s (2013) course recommendations of designing significant learning goals. In addition to the way the course was delivered (both face-to-face and online), the instructor worked with a Higher Ed publisher to customize a textbook to include sustainability issues related to the course content (i.e., reflecting IMC topics). The course re-design included sustainability assignments such as Virtual Field Trips (visiting corporate websites and other organizations to study their CSR statements …

A Sad Clown Story: Mcdonald's Lack Of Support For Ronald Mcdonald Houses, Cheryl Ward, Diane R. Edmondson

Atlantic Marketing Association Proceedings

Ronald McDonald House Charities (RMHC) was created in 1974 to “provide housing for the families of sick children and for children receiving outpatient care” (“McDonald’s gives little,” 2013). RMHC currently has locations in more than 60 countries and regions around the world (“Ronald,” 2015). Each Ronald McDonald House establishes their own policies, budget, and fundraising goals; therefore, assets from each house are not co-mingled (Morran, 2013).

Considering RMHC is named after Ronald McDonald from the McDonald’s Corporation, one would expect that McDonald’s makes extensive financial contributions to RMHC; however, this is not the case. The company has recently come under …

An Exploratory Investigation Of The Public's Attitude On The Effects Of Global Warming: The Media's Role In Influencing Opinions As Moderated By Having Lived Through A Major Storm, George W. Stone, Percy Willians, Britney Hamilton

Atlantic Marketing Association Proceedings

While the debate over changing global weather patterns and the negative role mankind plays in altering the earth’s climate continues to rage, there appears to be no real movement in the views of entrenched participants on either side of the argument, or, for that matter, in the culture at large (Whitmarsh 2011). Even though global warming advocates claim the debate is now “settled science” and that a consensus of climatologists has emerged indicting mankind as one of the prime culprits in changing global climate patterns, an equally compelling argument has been made that naturally occurring phenomenon (e.g., such as volcanic …