Open Access. Powered by Scholars. Published by Universities.®

Business Commons

Open Access. Powered by Scholars. Published by Universities.®

Articles 1 - 30 of 32

Full-Text Articles in Business

Into The Mind Of The Seller: Using Neurophysiological Tools To Understand Sales Techniques, Adriane Randolph, A. Borders, Terry Loe Aug 2014

Into The Mind Of The Seller: Using Neurophysiological Tools To Understand Sales Techniques, Adriane Randolph, A. Borders, Terry Loe

Adriane B. Randolph

No abstract provided.


Consumer Power: Evolution In The Digital Age, Lauren Labrecque Oct 2013

Consumer Power: Evolution In The Digital Age, Lauren Labrecque

Lauren Labrecque

The predictions of growing consumer power in the digital age that predated the turn of the century were fueled by the rise of the Internet, then reignited by social media. This article explores the intersection of consumer behavior and digital media by clearly defining consumer power and empowerment in Internet and social media contexts and by presenting a theoretical framework of four distinct consumer power sources: demand-, information-, network-, and crowd-based power. Furthermore, we highlight technology's evolutionary role in the development of these power sources and discuss the nature of shifts in power from marketers to consumers in terms of …


Who Washes A Rental Car? Contamination As A Barrier To Renting, Leslie Koppenhafer Oct 2013

Who Washes A Rental Car? Contamination As A Barrier To Renting, Leslie Koppenhafer

Leslie E. Koppenhafer

This research examines contamination as a barrier to renting. Participants evaluated a car rental where cleaning supplies were explicitly/not described and evidence of prior user was present or absent. Participants viewed the company more favorably and were willing to pay more when the prior user was not made salient.


The Role Of Brand Personality In The Arts: An Assessment Of Brand Personality Of The National Gallery Of Victoria, Jody Evans, Kerrie Bridson, Joanna Minkiewicz Aug 2013

The Role Of Brand Personality In The Arts: An Assessment Of Brand Personality Of The National Gallery Of Victoria, Jody Evans, Kerrie Bridson, Joanna Minkiewicz

Dr. Joanna Minkiewicz

No abstract provided.


Moving From Reverence To Relevance: An Exploration Of The Brand Image Of The Public Art Museum Sector, Jody Evans, Kerrie Bridson, Joanna Minkiewicz Aug 2013

Moving From Reverence To Relevance: An Exploration Of The Brand Image Of The Public Art Museum Sector, Jody Evans, Kerrie Bridson, Joanna Minkiewicz

Dr. Joanna Minkiewicz

No abstract provided.


Motivations To Volunteer In Selected Service Organisations., Maria Ryan, Sonia Langridge Aug 2013

Motivations To Volunteer In Selected Service Organisations., Maria Ryan, Sonia Langridge

Maria M Ryan

No abstract provided.


Self Introspection As A Research Method In Exploring Consumption Behaviour At A Special Event. , Madeleine Ogilvie, Simone Pettigrew, Maria Ryan Aug 2013

Self Introspection As A Research Method In Exploring Consumption Behaviour At A Special Event. , Madeleine Ogilvie, Simone Pettigrew, Maria Ryan

Maria M Ryan

No abstract provided.


New Year's Eve Consumption Plans: Consumer's Consumption Priorities On The Eve Of 2000, Simone Pettigrew, Maria Ryan, Madeleine Ogilvie Aug 2013

New Year's Eve Consumption Plans: Consumer's Consumption Priorities On The Eve Of 2000, Simone Pettigrew, Maria Ryan, Madeleine Ogilvie

Maria M Ryan

No abstract provided.


The Influence Of Cause-Related Marketing On Purchase Behaviour, Michele Roberts, Maria Ryan Aug 2013

The Influence Of Cause-Related Marketing On Purchase Behaviour, Michele Roberts, Maria Ryan

Maria M Ryan

No abstract provided.


The Selling Orientation-Customer Orientation (S.O.C.O.) Scale: A Proposed Short Form, Raymond Thomas, Maria Ryan, Geoff Soutar Aug 2013

The Selling Orientation-Customer Orientation (S.O.C.O.) Scale: A Proposed Short Form, Raymond Thomas, Maria Ryan, Geoff Soutar

Maria M Ryan

No abstract provided.


A Model For Experiential Learning And Community Engagement In Marketing Research , Maria Ryan, Gary Marchioro Aug 2013

A Model For Experiential Learning And Community Engagement In Marketing Research , Maria Ryan, Gary Marchioro

Maria M Ryan

No abstract provided.


Spending Behaviour - A Comparison Between Town And Shire Residents, Maria Ryan, G Soutar Aug 2013

Spending Behaviour - A Comparison Between Town And Shire Residents, Maria Ryan, G Soutar

Maria M Ryan

No abstract provided.


Attitudes Toward Female Sports Stars As Endorsers, Kandy James, Maria Ryan Aug 2013

Attitudes Toward Female Sports Stars As Endorsers, Kandy James, Maria Ryan

Maria M Ryan

No abstract provided.


Percetions Of Gambling On The Internet: A Simulated Study, Maria Ryan, Pradtana Limkrailassiri Aug 2013

Percetions Of Gambling On The Internet: A Simulated Study, Maria Ryan, Pradtana Limkrailassiri

Maria M Ryan

No abstract provided.


Examining The Effects Of Environmental Interchangeability With Overseas Students: A Cross Cultrual Comparison, Maria Ryan, Madeleine Ogilvie Aug 2013

Examining The Effects Of Environmental Interchangeability With Overseas Students: A Cross Cultrual Comparison, Maria Ryan, Madeleine Ogilvie

Maria M Ryan

No abstract provided.


Teaching Marketing Research: Using A Bridging Vehicle To Increase Deep Learning , Maria Ryan, Madeleine Ogilvie, Angelia Bevilaqua Aug 2013

Teaching Marketing Research: Using A Bridging Vehicle To Increase Deep Learning , Maria Ryan, Madeleine Ogilvie, Angelia Bevilaqua

Maria M Ryan

No abstract provided.


Textbooks: Fast Food Or Dine-In? Preliminary Views, Gary Marchioro, Maria Ryan Aug 2013

Textbooks: Fast Food Or Dine-In? Preliminary Views, Gary Marchioro, Maria Ryan

Maria M Ryan

No abstract provided.


Predicting Attachment To Online Communities, Laura Price, Kum-Foong Leong, Maria Ryan Aug 2013

Predicting Attachment To Online Communities, Laura Price, Kum-Foong Leong, Maria Ryan

Maria M Ryan

No abstract provided.


Motivations For Social Internet Use, Laura Price, Kum-Foong Leong, Maria Ryan Aug 2013

Motivations For Social Internet Use, Laura Price, Kum-Foong Leong, Maria Ryan

Maria M Ryan

No abstract provided.


Using The Pairwise Comparison Method To Assess Competitive Priorities Within A Supply Chain, Hannu Saarijärvi, Hannu Kuusela, Mark Spence Jun 2013

Using The Pairwise Comparison Method To Assess Competitive Priorities Within A Supply Chain, Hannu Saarijärvi, Hannu Kuusela, Mark Spence

Mark Spence

The benefits of seamless integration and the pursuit of a shared strategy within a supply chain are widely recognized, creating, among other things, a hard to replicate competitive advantage. However, achieving this is a difficult task because of the limited means to assess a supply chain's strategic consistency. The purpose of this manuscript is to describe and illustrate how the pairwise comparison method can be used to reveal the consistency (or lack thereof) among supply chain members' perspectives with respect to the importance of different competitive priorities, such as cost versus flexibility. Illuminating where senior decision makers agree and disagree …


Crowdsourcing And Consumer Insights, Mark Spence, Robin Pentecost Jun 2013

Crowdsourcing And Consumer Insights, Mark Spence, Robin Pentecost

Mark Spence

No abstract provided.


Do Violent Social Cause Advertisements Promote Social Change? An Examination Of Implicit Associations, Natalina Zlatevska, Mark Spence Jun 2013

Do Violent Social Cause Advertisements Promote Social Change? An Examination Of Implicit Associations, Natalina Zlatevska, Mark Spence

Mark Spence

Violent content is used in social cause advertising campaigns as a means of discouraging antisocial attitudes and behaviors, despite the fact that findings regarding the effectiveness of including violence in advertisements are equivocal. The present research explores the efficacy of violent advertisements by investigating how such ads affect implicit associations with violent words/acts. The importance of implicit associations is that they can affect judgments and behaviors long after explicit memory for the advertisement has decayed. The findings of the research point to the prevalence of individual differences in response to violent ads. Specifically, social cause advertisements are effective in weakening …


To Be Or Not To Be Different: Exploration Of Norms And Benefits Of Color Differentiation In The Marketplace, Lauren Labrecque May 2013

To Be Or Not To Be Different: Exploration Of Norms And Benefits Of Color Differentiation In The Marketplace, Lauren Labrecque

Lauren Labrecque

Building a strong brand identity is central for increasing brand equity. As a result, oftentimes, brands develop differentiation strategies in order to stand out from competitors. Yet, is value always gained through differentiation, or is it possible that some value could be forfeited by straying too far from established product category associations? This research examines color norms within product categories and addresses the question of whether visual differentiation is always helpful. With data for 281 top brands, the authors calculate product category color homogeneity scores for 15 product categories and 40 subcategories to empirically explore color norms. Then, these calculations …


A Multicultural Service Sensitivity Exercise For Marketing Students, Lauren Labrecque Mar 2013

A Multicultural Service Sensitivity Exercise For Marketing Students, Lauren Labrecque

Lauren Labrecque

Services marketing and retailing courses place service quality at the heart of the curriculum, painting service providers as defenders of their customers’ welfare and thwarters of service failures by ushering in recovery solutions. Yet academic literature and the popular press provide evidence that in some cases, service providers act as discriminatory agents toward their own customers. Likewise, other customers in the servicescape can negatively influence a customer’s service quality experience. This article attempts to address shortcomings in services marketing textbooks and classroom discussions by providing educators with a multicultural service sensitivity exercise that they can employ in undergraduate, graduate, and …


Look, Puppies! Distraction In Dtc Advertising, Jesse King, Leslie Koppenhafer, David Boush Feb 2013

Look, Puppies! Distraction In Dtc Advertising, Jesse King, Leslie Koppenhafer, David Boush

Leslie E. Koppenhafer

The Federal Drug administration (FDA) requires pharmaceutical firms running direct to consumer (DTC) advertising to disclose information about the most important risks in a “Major Statement.” However, the visual information shown onscreen during the Major Statement is not currently regulated. In many DTC advertisements, the presentation of the Major Statement is accompanied by distracting visual elements that may prevent consumers from understanding important risk information. The present research examines a currently running DTC advertisement and finds preliminary evidence that these visual distractions do affect risk judgments.


The Marketers’ Prismatic Palette: A Review Of Color Research And Future Directions, Lauren Labrecque Jan 2013

The Marketers’ Prismatic Palette: A Review Of Color Research And Future Directions, Lauren Labrecque

Lauren Labrecque

Color carries meaning and can influence consumers’ thoughts, feelings, and behaviors. Many disciplines, such as neuroscience, psychophysics, visual cognition, and biology have used new technologies to gain insights in understanding the complexities of color perception, yet there exists relatively little research in the field of marketing. This paper aims to reestablish the importance of color research in marketing, draw attention to the complex nature of this research, and to fuel further investigation and the development of new insights about color as it relates to marketing. The authors offer an integrated conceptual framework centered on the embodied and referential meanings of …


How Do Consumers Co-Create Their Experiences? An Exploration In The Heritage Sector, Joanna Minkiewicz, Jody Evans, Kerrie Bridson Dec 2012

How Do Consumers Co-Create Their Experiences? An Exploration In The Heritage Sector, Joanna Minkiewicz, Jody Evans, Kerrie Bridson

Dr. Joanna Minkiewicz

Whilst the body of work around co-creation has grown, co-creation continues to be considered from a value perspective with key questions, such as what is actually being co-created, remaining unanswered. This article moves beyond value to experiences and explores co-creation of the consumption experience. The research examines the manifestations and antecedents of co-creation of the consumption experience from a consumer angle and presents a co-creation framework. Customer critic analysis with consumers from two exemplar heritage organisations is used to investigate co-creation. The findings illuminate three facets of co-creation: co-production, engagement, and personalisation. This paper addresses a gap in Service-Dominant Logic …


The Influence Of Lead Indicator Strength On The Use Of Nonfinancial Measures In Performance Evaluation: Evidence From Ceo Compensation Schemes, Don O'Sullivan, Vincent O'Connell Dec 2012

The Influence Of Lead Indicator Strength On The Use Of Nonfinancial Measures In Performance Evaluation: Evidence From Ceo Compensation Schemes, Don O'Sullivan, Vincent O'Connell

Don O'Sullivan

No abstract provided.


Combining Online, Print Increases Ad Effectiveness, Ginger Rosenkrans, Keli Myers Dec 2012

Combining Online, Print Increases Ad Effectiveness, Ginger Rosenkrans, Keli Myers

Ginger Rosenkrans

No abstract provided.


"Just" Desserts: An Interpretive Analysis Of Sports Nutrition Marketing, Joylin Namie, Russell Warne Dec 2012

"Just" Desserts: An Interpretive Analysis Of Sports Nutrition Marketing, Joylin Namie, Russell Warne

Russell T Warne

Straddling the boundary between “junk” and not, sports nutrition is unique among processed foods. Between-meal snacks full of refined carbohydrates, sugar, sodium and even caffeine, qualities that render foods “bad” and off limits in other contexts, these products are consumed during the “work” of organized leisure, and increasingly as part of everyday life by non-athletes. Masquerading as healthy food, with ingredients, flavours and consumption patterns suggestive of children’s candy and adult desserts (Douglas, M. (1972). Deciphering a meal. Daedalus, 101(1), 61–81; James, A. (1998). Confections, concoctions, and conceptions. In H. Jenkins (Ed.), The children’s culture reader (pp. 394–405). New York: …