Business Commons^™

Tracing The Path To ‘Tiger Hood’: Ireland’S Move From Protectionism To Outward-Looking Economic Development, Paul Donnelly

Articles

Up to very recently, Ireland was spoken of in very adulatory terms, to the point of being dubbed the ‘Celtic Tiger.’ However, the tiger is no more, having been consumed by a property-led boom, the collapse of which was compounded by the global financial crisis. Taking path dependence as lens, this paper looks at an early sequence of events that shaped the country’s path to ‘tiger hood’, i.e., the policy shift from protectionism to outward-looking economic development. From relatively contingent and unpredictable beginnings evolved an institutional matrix, with a clear focus on the global, that, ex ante, could not have …

Building Effective Business Relationships In China, Roy Y. J. Chua

Research Collection Lee Kong Chian School Of Business

China’s ways of doing business are becoming more Westernized. But non-Chinese executives still must work hard at building trust in relationships with their Chinese business partners.

Toward A Publics-Driven, Emotion-Based Conceptualization In Crisis Communication: Unearthing Dominant Emotions In Multi-Staged Testing Of The Integrated Crisis Mapping (Icm) Model, Yan Jin, Augustine Pang, Glen T. Cameron

Research Collection Lee Kong Chian School Of Business

To better understand not only the minds, but also the hearts of key publics, we have developed a more systemic approach to understand the responses of audiences in crisis situations. The Integrated Crisis Mapping (ICM) model is based on a publics-based, emotion-driven perspective where the publics' responses to different crises are mapped on 2 continua, the organization's engagement in the crisis and primary publics' coping strategy. This multistage testing found evidence that anxiety was the default emotion that publics felt in crises. The subsequent emotions felt by the publics varied in different quadrants involving different crisis types. As far as …

Where I-O Psychology Should Really (Re)Start Its Investigation Of Intelligence Constructs And Their Measurement, Filip Lievens, Charlie L. Reeve

Research Collection Lee Kong Chian School Of Business

We believe that Scherbaum, Goldstein, Yusko, Ryan, and Hanges (2012) come up short in (a) their portrayal of the current understanding of the nature of intelligence as it exists in the science of mental abilities and (b) their treatment of the measurement of intelligence constructs. We argue that their view on the nature of intelligence is outdated and that measuring constructs within the domain of intelligence should not be equated only with the use of traditional cognitive ability tests as alternative workbased measures of intelligence constructs have emerged and are in dire need of empirical scrutiny.

Negotiating Crisis In The New Media Environment: Evolution Of Crises Online, Gaining Legitimacy Offline, Augustine Pang, Nasrath Begam Abul Hassan, Aaron Chee Yang Chong

Research Collection Lee Kong Chian School Of Business

This study examines how crises originate online, how different new media platforms escalate crises, and how issues become legitimized offline when they transit onto mainstream media. We study five social media crises, which includes United breaks guitars and Southwest Air’s too fat to fly. Crises are triggered online when stakeholders are empowered by new media platforms that allow user-generated content to be posted online without any filtering. Facebook, YouTube and Twitter emerge as top crises breeding grounds due to their large user base and the lack of gatekeeping. Facebook and blogs are responsible for escalating crises beyond the immediate stakeholder …

Repairing An Organization’S Image In Times Of Crises: What Strategies To Use When?, Augustine Pang, Benjamin Meng-Keng Ho, Nuraini Malik

Research Collection Lee Kong Chian School Of Business

The image repair theory has been described as the “dominant paradigm for examining corporate communication in times of crises” (Dardis & Haigh, 2009, p. 101). While the theory, which posits five major strategies and 14 sub-strategies, has been applied extensively, a fundamental question remains: What strategies should be used when? Through meta-analysis of the image repair studies, we examine the persuasiveness/effectiveness in the use of different strategies. This study addresses the call by Haigh and Brubaker (2010) to conduct more studies to understand the use of strategies across different crisis types with a view to providing a template to equip …

A Conversation With Incoming Ala President, Maureen Sullivan, Leo S. Lo

Libraries Faculty & Staff Publications

The article focuses on a telephone conversation with American Library Association (ALA) President-Elect Maureen Sullivan. She discusses her previous work as president of the Library Leadership & Management Association (LLAMA). Sullivan emphasizes the importance of emotional intelligence in library leaders. Sullivan describes her projects as ALA president, including a civic engagement initiative and an ALA-wide leadership development program. She also her plan to work with the Sister Libraries program.

The Relationship Between Organizational Commmitment And Position In Postsecondary Education, Linda Brewer Keller

Dissertations

Organizational commitment has been linked to important employee behaviors and perceptions, including turnover, intent to turnover, absenteeism, and job satisfaction. In spite of its important outcomes, the formation of commitment is not well documented and research concerning antecedents has provided inconsistent results. Little of this research has involved the postsecondary education field and characteristics unique to it. This study investigated the relationship between employee position and organizational commitment in the postsecondary education setting. The model of organizational commitment utilized was the three-component concept developed by Meyer and Allen (1997) composed of affective, continuance, and normative commitment.

Research participants were 2,914 …

Towards Interactive, Internet-Based Decision Aid For Vaccination Decisions: Better Information Alone Is Not Enough, Terry Connolly, Jochen Reb

Research Collection Lee Kong Chian School Of Business

Vaccination decisions, as in choosing whether or not to immunize one's small child against specific diseases, are both psychologically and computationally complex. The psychological complexities have been extensively studied, often in the context of shaping convincing or persuasive messages that will encourage parents to vaccinate their children. The computational complexity of the decision has been less noted. However, even if the parent has access to neutral, accurate, credible information on vaccination risks and benefits, he or she can easily be overwhelmed by the task of combining this information into a well-reasoned decision. We argue here that the Internet, in addition …

More Than Just The Mean: Moving To A Dynamic View Of The Performance-Based Compensation, Christopher M. Barnes, Jochen Reb, Dionysius Ang

Research Collection Lee Kong Chian School Of Business

Compensation decisions have important consequences for employees and organizations and affect factors such as retention, motivation, and recruitment. Past research has primarily focused on mean performance as a predictor of compensation, promoting the implicit assumption that alternative aspects of dynamic performance are not relevant. To address this gap in the literature, we examined the influence of dynamic performance characteristics on compensation decisions in the National Basketball Association (NBA). We predicted that, in addition to performance mean, performance trend and variability would also affect compensation decisions. Results revealed that performance mean and trend, but not variability, were significantly and positively related …

Lean Manufacturing Problem Solving Approach To Journal Access Issues, Linda Matula Schwartz Mde, Ahip, Cm, Kristine A. Petre Mls, Ahip, Cm

Department of Education

No abstract provided.

Art And Space: Impacting The Workplace, Erin V. Mccool

Senior Honors Theses

Art in its various forms and applications has always been a part of the human experience. Art can be intrusive, thought provoking, or simply beautiful. Although art comes in many different styles and forms, art continues to capture our imagination. The purposes of this thesis are to discover how art affects human activity in the workplace as well as the qualities that make artwork in the workplace successful. Based on the findings of this study, artwork will be created for the Center for the Advancement of Faculty Excellence at Liberty University in order to create a lively, creative environment. By …

What Do They Really Mean? A Translation Guide For New Student Affairs Professionals, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

No abstract provided.

F.A.C.E.S. (Faculty Academic Community Education Showcase): Professional Growth Experiences In A Career University, Paul J. Colbert, Ph.D.

MBA Faculty Conference Papers & Journal Articles

Institutes of higher education exist for the purpose of developing, fostering, nurturing, and stimulating the intellectual growth and development of students. The core values of a college education provide students conceptual and practical educational opportunities that focus on improving their skills and knowledge. These skills and knowledge translate into purposeful, real-life learning experiences. However, in the academic community, learning is not restricted to students. Faculty, too, must be supported and provided opportunities for personal and professional growth and development. Although professional development is not a novel concept in the education profession, schools often take up the gauntlet, but fall short …

Finding The Right Mix: How The Composition Of Self-Managing Multicultural Teams' Cultural Value Orientation Influences Performance Over Time, Chi-Ying Cheng, Roy Y. J. Chua, Michael W. Morris, Leonard Lee

Research Collection Lee Kong Chian School Of Business

This research investigates a new type of team that is becoming prevalent in global work settings, namely self-managing multicultural teams. We argue that challenges that arise from cultural diversity in teams are exacerbated when teams are leaderless, undermining performance. A longitudinal study of multicultural master of business administration study teams found that in the early stage of team formation, teams with a low average level of, but moderate degree of variance in, uncertainty avoidance performed best. Four months post formation, however, teams with a high average level of relationship orientation performed better than teams with a low average level of …

The Recruiting And Hiring Of Older Workers, Filip Lievens, Van Hoye Greet, Hannes Zacher

Research Collection Lee Kong Chian School Of Business

Abstract This chapter reviews five key components,of the recruitment process with regard to an aging workforce. First, targeted recruitment entails that organizations understand the needs, preferences, and strengths of older workers. Second, the recruitment message should communicate job and organizational characteristics that are attractive to older jobseekers. Third, the recruitment source should be consistent with the media useand job search behaviors of older jobseekers. Fourth, the characteristics and behaviors of recruiters play an essential role in the recruitment of older applicants. Finally, organizations need to convey an attractive image of themselves as employers for older workers. Throughout the chapter, best …

Investing In Happiness: An Analysis Of The Contributing Factors To The Positive Professional Work Environment, Alena Naff

Masters Theses

The professional workplace is an environment prone to both jubilation and disdain. Research indicates that employees in a more positive work environment are more productive and satisfied in their work. Understanding the contributing factors to a positive work environment is the first step to creating a more satisfying workplace for employees. These contributing factors may be material or relational and hold different levels of influence. Guided by the theory of structuration, this study employed a three-phased Q-methodology, including a Q-sort questionnaire, semi-structured interviews, and a cluster analysis. Participants included the employees of the Southeastern region financial institution, BB&T. Two research …

How Professional Service Firms Internationalise: Resource Commitments And Competencies For Internationalisation, Deirdre Mcquillan, Pamela Sharkey Scott, Vincent Mangematin

Conference papers

Departing from traditional economic and behavioural approaches, this study adopts a resource based lens to examine an area exhibiting exceptional growth, the internationalisation of professional service firms (PSFs). An in-depth qualitative study of the internationalisation process of five architectural firms expanding to multiple international markets was conducted. The paper’s main contribution is the identification of the interplay between PSF competencies and the firm’s approach to internationalisation. We reveal how these PSFs can be classified along a continuum ranging from artistic to engineering orientation depending on the firm’s relative emphasis on technical or management competencies when internationalising. Implications for PSFs when …

The Role Of Faculty Members' Cross-Cultural Competencies In Their Perceived Teaching Quality: Evidence From Culturally-Diverse Classes In Four European Countries, Alain De Beuckelaer, Filip Lievens, Joost Bucker

Research Collection Lee Kong Chian School Of Business

In the field of higher education, it has often been claimed that in culturally-diverse classes high levels of cross-cultural competence will result in better teaching performance among faculty. Unfortunately, to date this relationship has not been tested empirically. In this study, we examine the nature of this relationship using course-related survey data from faculty members (N = 46) teaching management-related courses to master's students (N = 1,219) in four EU countries (Belgium, France, Germany, and The Netherlands). Results demonstrate that cross-cultural competence (in particular showing a high degree of cultural empathy and being open-minded) is an important asset for faculty …

Simulations, Filip Lievens, Britt De Coete

Research Collection Lee Kong Chian School Of Business

Simulations represent more or less exact replicas of tasks, knowledge, skills, and abilities required in actual work behavior. This chapter reviews research on the more traditional high-fidelity simulations (i.e., assessment centers and work samples) and contrasts it with the growing body of research on low-fidelity simulations (i.e., situational judgment tests). Both types of simulations are compared in terms of the following five statements: “The use of simulations enables organizations to make predictions about a broader array of KSAOs,” “We don't know what simulations exactly measure,” “When organizations use simulations, the adverse impact of their selection system will be reduced,” “Simulations …

The Validity Of Interpersonal Skills Assessment Via Situational Judgment Tests For Predicting Academic Success And Job Performance, Filip Lievens, Paul R. Sackett

Research Collection Lee Kong Chian School Of Business

This study provides conceptual and empirical arguments why an assessment of applicants' procedural knowledge about interpersonal behavior via a video-based situational judgment test might be valid for academic and postacademic success criteria. Four cohorts of medical students (N = 723) were followed from admission to employment. Procedural knowledge about interpersonal behavior at the time of admission was valid for both internship performance (7 years later) and job performance (9 years later) and showed incremental validity over cognitive factors. Mediation analyses supported the conceptual link between procedural knowledge about interpersonal behavior, translating that knowledge into actual interpersonal behavior in internships, and …

The Effects Of Culture And Structure On Strategic Flexibility During Business Model Innovation, Adam J. Bock, Tore Opsahl, Gerard George, David M. Gann

Research Collection Lee Kong Chian School Of Business

This study uses responses from 107 multinational firms to reveal CEO perceptions of the drivers of strategic flexibility during business model innovation. While the positive effect of creative culture is confirmed, partner reliance reduces strategic flexibility during business model innovation. Further, structural change is disaggregated into efforts that either focus managerial attention on core activities or reconfigure existing activities. CEOs perceive that structural flexibility requires structural simplification while retaining control of non-core functions. We find that the relative magnitude of business model innovation effort moderates the effect of reconfiguration on strategic flexibility. The implications for theories of organizational design and …

Stress And Violence In The Workplace And On Campus: A Growing Problem For Business, Industry And Academia, Matthew L. Hunt, Aaron W. Hughey, Monica G. Burke

Counseling & Student Affairs Faculty Publications

Levels of stress and violence at work have been increasing globally for the past few decades. Whether the setting is business and industry or a college campus, this disturbing trend affects a growing number of people, including those who do not work directly in these environments. In this paper the authors describe the relationship between stress and violence and offer recommendations as to how managers and administrators can reduce employee and student stress levels and help to prevent hostile behaviour from occurring in private companies, public agencies and institutions of higher education. Proactive strategies for preventing violent incidents are included …

Towards A Crisis Pre-Emptive Image Management Model, Augustine Pang

Research Collection Lee Kong Chian School Of Business

Purpose ‐ A good corporate image is important to organizations. However, little is elaborated on how organizations can work on their images. This study seeks to explicate the types of image management before, during, and after a crisis through the development of the crisis pre-emptive image management model. Design/methodology/approach ‐ Integrating insights from communication and marketing literature, this paper uses cases from the USA, Europe and Asia to make the concepts come alive. Findings ‐ At each stage of Wilcox and Cameron's crisis life cycle, different types of image management can take place. At the proactive stage are image creation …

Women Managing Women: A Good Idea?, Wendy Cook, Nancy Graber Pigeon, James L. Nimnicht

All Faculty Scholarship for the College of Business

As women continue to move into the workplace and into managerial positions, the wage gap for female employees is not improving. In this study, we examine the effect of having a female manager on the wages and hierarchical growth of female employees. Findings suggest that female employees may be better served by working for male managers.

The Mexican Idea Of Twoyear University Degrees: A Model Of Opportunities And Challenges, Gus Gregorutti

Faculty Publications

This study had the following general goals: a) Map some of the political and social factors that prompted the establishment of two-years Technological Universities in Mexico; b) Describe the main features of the model and how it differs from other models; c) Discuss Neoliberal Human Capital Theory as one of the main theoretical backdrop for expanding this kind of institutions; and finally, d) Assess the model’s strengths and weaknesses. To accomplish these goals, the study drew data from existing policies and from a set of six interviews to human resources directors in Monterrey area, Northern Mexico. These recruiters belonged to …

Does Self-Efficacy Influence The Application Of Evidence-Based Practice?, Kathleen Abrahamson, Priscilla Arling, Jenna Gillette

Scholarship and Professional Work - Business

Background: Implementation of Evidence-Based Practice (EBP) is complex and consequently, even within organizations that have made efforts to promote EBP use, EBP is often underutilized by individual clinicians.

Purpose: The aim of our study was to better understand the relationship between self-efficacy and EBP implementation in clinical environments that have undergone efforts to increase EBP utilization. We suggest that EBP is a set of behaviors that result from individuals acquiring, applying, and sharing new knowledge with others in the organization. We hypothesize, based upon a social cognitive theoretical approach, that these behaviors are influenced by clinician perception of self-efficacy.

Methods: …

Finding A Good Job: Academic Network Centrality And Early Occupational Outcomes In Management Academia, Michael Hadani, Susan Coombes, Diya Das, David Jalajas

Faculty of Management Publications

The impact of universalistic versus particularistic criteria on academic hiring has been receiving growing attention in recent years. Yet, most studies conducted on hiring norms in academy and management academy have ignored the impact of social capital, particularly structural social capital, a particularistic attribute, on occupational outcomes. This could lead to a partial if not misleading view of the sociology of hiring in management academy. We utilize a novel approach, focusing on academic departments’ structural social capital in the form of network centrality (based on cumulative PhD exchange networks), and explore how this type of centrality impacts job seekers’ occupational …

Project Globe: Global Leadership And Organizational Behavior Education, Marcus Dickson, Ariel M. Lelchook, Mary Sully De Luque, Paul Hanges

Management Faculty Publications

Book chapter focusing on using information from Project GLOBE (global leadership and organizational behavior effectiveness) to teach leadership in a global context.

Proverbs: Ancient Wisdom For Contemporary Organizations, Jennifer Dose

Business Educator Scholarship

This article discusses how the Biblical Book of Proverbs applies to contemporary organizations. An inductive study of the Proverbs related to organizational life elicited a set of thematic categories. All proverbs related to these categories are reported, and a subset of these categories is explored further. Select examples of proverbs are provided to illustrate each topic with connections made to current management scholarship. Finally, these topical themes are integrated in the context of organizational trust, demonstrating the importance of comprehensive adherence by organizations and their members to all the principles that Proverbs advocates. The degree to which all of the …