Business Commons^™

Through The Looking Glass: Singapore’S First Customer Satisfaction Survey, Knowledge@Smu

Knowledge@SMU

The Institute of Service Excellence (ISES) was established by the Singapore Management University (SMU) and Singapore’s Workforce Development Agency (WDA) in mid-2007. In April 2008, following a survey conducted across various sectors and subsectors, the Institute launched the nation’s first customer satisfaction index, known as the Customer Satisfaction Index of Singapore (CSISG). Singapore scored 68.7 out of 100 in the CSISG, lower than South Korea and the United States which scored 72 and 75 respectively.

The Lives Of Hourly Workers And Their Families, Maureen Perry-Jenkins Phd

Conferences, Panels, and Events

A presentation: Workplace Conditions and the Lives of Hourly Workers and their Families by Maureen Perry-Jenkins, PhD, University of Massachusetts Amherst on behalf of Workplace Flexibility 2010.

Letter Of Invitation, Workplace Flexibility 2010, Georgetown University Law Center

Conferences, Panels, and Events

A letter of invitation to the 2008 conference for grantees of the Alfred P. Sloan Foundation's Workplace, Work Force, and Working Families Program hosted by Workplace Flexibility 2010.

The Economics Of Flexible Work Arrangements, Lonnie Golden Phd

Conferences, Panels, and Events

A presentation on the economics of Flexible Work Arrangements: OVERVIEW: FWA’s, Inflexibility and Salaried Workers and Effects on Work-Family by Lonnie Golden, PhD, Pennsylvania State University - Abington on behalf of Workplace Flexibility 2010.

Cpa Client Bulletin, May 2008, American Institute Of Certified Public Accountants (Aicpa)

Newsletters

No abstract provided.

Planner, Volume 23, Number 3, May-June 2008, American Institute Of Certified Public Accountants (Aicpa)

Newsletters

No abstract provided.

There’S More To It Outsourcing Than Meets The Eye, Knowledge@Smu

Knowledge@SMU

As IT outsourcing continues to grow, this highly complex business poses interesting challenges that are not always fully understood, especially when large -scale projects are being implemented. At the 4th Annual Business Leadership Seminar of the Singapore Computer Society (SCS), held at the Singapore Management University in April 2008, CIOs from several leading public and private organisations discussed the pros and cons of IT outsourcing.

Conference Agenda, Workplace Flexibility 2010, Georgetown University Law Center

Conferences, Panels, and Events

The agenda for the 2008 conference for grantees of the Alfred P. Sloan Foundation's Workplace, Work Force, and Working Families Program hosted by Workplace Flexibility 2010.

Panelist Biographies, Workplace Flexibility 2010, Georgetown University Law Center

Conferences, Panels, and Events

The biographies of panelists of the 2008 conference for grantees of the Alfred P. Sloan Foundation's Workplace, Work Force, and Working Families Program hosted by Workplace Flexibility 2010.

Low-Wage Workers, Jennifer E. Swanberg Phd

Conferences, Panels, and Events

A presentation: Workplace Structure and its Impact on Hourly Workers and their Families by Jennifer E. Swanberg, PhD, University of Kentucky on behalf of Workplace Flexibility 2010.

Corporate Ethics And Ceo Compensation, Martin Mack

Senior Honors Projects

Corporate ethics and chief executive officer (CEO) compensation will be forever linked together. The dramatic increase in recent corporate scandals has driven increased scrutiny of the enormous executive salaries that CEOs collect each year. The connection between these two topics led me to explore how executive compensation plans are designed and how ethics affect executives’ decision making. In this paper I try to determine which financial factors are the best indicators of a CEO’s compensation. I also examine how profitable a company is with an ethical CEO compared to a company with an unethical CEO. The companies I use are …

Ych Chairman Robert Yap: Building The Logistics Superhighway One Step At A Time, Knowledge@Smu

Knowledge@SMU

Robert Yap, chairman and CEO of YCH Group, was the featured speaker earlier this year in the Singapore Management University’s Wee Kim Wee Centre CEO Talk series. Over a period of 20 years, Yap led his family-owned business from a small transportation company in Singapore to a leading logistics and supply chain solutions provider in Asia Pacific. In recognition of his visionary leadership and industry expertise, Yap won the Ernst & Young Entrepreneur of the Year Award 2007. He spoke to Knowledge@SMU about YCH’s successful evolution and how the future looks for the company.

Identification Of Key Counseling Skills For Highly Effective School Administrators, Tonya Christman Balch

All-Inclusive List of Electronic Theses and Dissertations

This quantitative research study looked at the predictability oflndiana's Public Law 221 Status for the 2005 and 2006 academic years. The purpose of this study was two-fold. First, to determine if elementary administrators' key counseling skills and select demographics can predict Public Law 221 (PL 221) status in their respective schools; secondly, to develop a valid and reliable survey supported by strong psychometric properties that identifies key counseling. iii Quantitative analyses factored key counseling skills and tested the predictive nature of those skills as well as select demographic items (school locale, administrator gender and ethnicity, building-level administrator pre-service training institution, …

Leadership Orientation And Effectiveness Of Chief Student Affairs Officers On Coalition Of Christian Colleges And Universities Campuses, Brent A. Baker

All-Inclusive List of Electronic Theses and Dissertations

The purpose ofthis study was to determine the leadership profile ofCSAOs at CCCU institutions and to determine whether multiframing was predictive of effectiveness as a manager and as a leader. Additionally, this study sought to determine if any particular frame was predictive of effectiveness as a manager and as a leader. To aid in the investigation of these issues, a demographic profile was created for further understanding ofCSAOs at CCCU institutions. This study was based on the organizational leadership theory ofLee Bolman and Terrence Deal and their four frame model. Their instrument, Leadership Orientations (Self), was administered to Chief Student …

The Down Home Café, R. Edward Bashaw, Joan Brumm, Larry R. Davis

Faculty Publications - The LeMoyne Smith School of Business

The Down Home Cafés, a profitable 23-unit chain of family-oriented restaurants in Arkansas, Tennessee, and Oklahoma, have had slowly declining same-store revenue growth during the past three years. Although research suggests that patrons give the Down Home Café high marks on food quality and value, growth may have been hurt by the lack of ambiance and brand image. Research indicates they are in target consumers consideration sets, although perhaps not a first choice. In order to generate growth, the executive team is focusing on ideas to generate repeat business and increase the underperforming dinner and weekend meal occasions. Down Home's …

The Pursuit Of Competitive Advantage And The Strategic Behavior Of Firms In Adopting Self-Service Technology, Timothy David Saur

Dissertations

In 2002 Zuboff and Maxim published their book titled The Support Economy. In the book the authors predict a new era of capitalism that holds great promise for companies and individuals who can design useful, usable, and desirable information systems, knowledge networks, and social software. Since the time of publication advances in technology have allowed the use of self-service products to expand into once unforeseen areas. Self-service technology is used by companies to lower cost, to increase market share, to develop new revenue streams, and to position their products as innovative. Yet the body of research surrounding the organizational strategy …

Ua35/1 Doers & Deeds Vol. 7, No. 5, Wku Provost

WKU Administration Documents

Newsletter created by the WKU Provost & Vice President of Academic Affairs to highlight the activities of faculty, staff and alumni.

Global Farm Animal Production And Global Warming: Impacting And Mitigating Climate Change, Gowri Koneswaran, Danielle Nierenberg

Agribusiness Collection

BACKGROUND: The farm animal sector is the single largest anthropogenic user of land, contributing to many environmental problems, including global warming and climate change.

OBJECTIVES: The aim of this study was to synthesize and expand upon existing data on the contribution of farm animal production to climate change.

METHODS: We analyzed the scientific literature on farm animal production and documented greenhouse gas (GHG) emissions, as well as various mitigation strategies.

DISCUSSIONS: An analysis of meat, egg, and milk production encompasses not only the direct rearing and slaughtering of animals, but also grain and fertilizer production for animal feed, waste storage …

Give The People What They Want, When They Want It, And They Won’T Sit All The Time: Consumer Behavior In The Online Music Market, Maxwell Mathews

Senior Honors Projects

Since the introduction of the first peer-to-peer file sharing programs in the late twentieth century, sales of traditional music media have plummeted. Sales of CDs peaked in 2000 and have since returned to levels reached in the mid 1990s. The future of music marketing is certainly going to move toward complete online sales. However, online music sales will not increase unless more consumers who illegally download music or purchase CDs and other tangible music products move to online purchases. To determine how to draw more consumers to the online music market, this project attempted to gauge current music consumer behavior …

Huntsman Alumni Magazine, Spring 2008, Usu Jon M. Huntsman School Of Business

Huntsman Business Magazine

Alumni magazine for the Jon M. Huntsman School of Business at Utah State University.

How To Make Unethical Decisions, Andrew Sikula Sr., John Sikula

Management Faculty Research

People make decisions and solve problems in a variety of ways. Oftentimes, little if any thought goes into choice selection. Sometimes, even very important decisions are made without serious contemplation of potential alternatives and their consequences. Many different tools/techniques and rationales are utilized in problem solving and decision making with little or no regard to ethical judgment and/ or aftermaths. Some ways of making choices are worse than others when using pity parameters. This article discusses commonly used but ethically unsound methods of making selections. Later in the writing, appropriate standards and benchmarks for determining ethical action will be presented.

New Dentist News (May 2008), Ada Committee On The New Dentist

New Dentist News

New Dentist News offers timely information on scientific, social, educational, political and economic developments affecting new dentists. This collection is historical and items may not reflect current standards. For up-to-date information contact the ADA. The New Dentist News was alternately titled ADA Lifeline, 1997-June 2001.

Ua62/3 May Newsletter, Wku Small Business Development Center

University Organizations

Newsletter created by the WKU Small Business Development Center.

Participant List, Workplace Flexibility 2010, Georgetown University Law Center

Conferences, Panels, and Events

A list of participants for the 2008 conference for grantees of the Alfred P. Sloan Foundation's Workplace, Work Force, and Working Families Program hosted by Workplace Flexibility 2010.

The Role Of Mascots In Professional Sports, Evangelos Kontaxakis

All-Inclusive List of Electronic Theses and Dissertations

The purpose of this qualitative study was to identify the role of mascots in professional sports. Six participants who met three specific criteria's related to experience, responsibilities and education were interviewed in order to provide their knowledge in three areas: (a) general characteristics of the mascot program such as reasons of why the sport organization created the mascot, why they chose this character, who did the selection and what was the percentage of the annual marketing budget that went to the mascot program, (b) the different roles that the mascot played, and ( c) evaluation process that the sport organization …

Brunswick Me: De-Militarizing The Bnas, Anne Holland, Brett Richardson, Richard Barringer

Planning

Closure of the Brunswick Naval Air Station in 2011 will have profound economic impacts on the entire mid-coast Maine region of Maine, with an estimated loss of 6,500 jobs and $330 million annual income. Throughout the Base Realignment and Closure process, Brunswick, the region, and the State of Maine followed federal rules and developed the federally-funded Brunswick Local Redevelopment Authority (BLRA) to plan for reuse of the 3300 acre base. In its planning process, the BLRA adhered to a number of well thought-out Guiding Principles, including the use of extensive public participation and the consideration of “smart growth” principles and …

Non-Farm Proprietors And The Nebraska Economy, 1997–2006, Randy Cantrell

Business in Nebraska

Non-farm proprietors are of growing importance in the Nebraska economy. This paper utilizes recently released data from the U.S. Department of Commerce’s Bureau of Economic Analysis (BEA) to further explore this important class of workers, and to identify trends in their distribution and impact across Nebraska’s 93 counties. These data demonstrate that growth in non-farm proprietor jobs has not been matched by growth in income for those jobs, and that the discrepancy between jobs and income is most pronounced in rural portions of the state.

Building A Non-Profit Organization: Project Venue, Alanna K. Green

Senior Honors Projects

When I talk with people about myself and what I study here at The University of Rhode Island, most people look at me with a confused yet intrigued face. For many people my study of both Marketing and Philosophy is a strange dichotomy, for me; however, it is the perfect combination. When I infuse these fields of study with my passion for the arts, it was easy to see the path for my Senior Honors project. In doing this project I am combining my practical business skills, my need to make a difference and my interest in the arts to …

University Of Texas At El Paso Capital Improvements: Economic Impact On El Paso, Texas, David A. Schauer, Carlos Olmedo, Dennis L. Soden

IPED Technical Reports

No abstract provided.

Cd. Juárez Manufacturing And El Paso Industry Linkages, Carlos Olmedo, Roberto Tinajero, Mario E. Caire

IPED Technical Reports

The City of El Paso Economic Development Department views the development of strategies to enhance industry recruitment and retention as a key initiative to promote the regional economy. In an effort to identify opportunities for El Paso industries to become suppliers to the high demand for inputs by the Cd. Juárez manufacturing base, the Institute for Policy and Economic Development (IPED) at the University of Texas at El Paso has undertaken an input-output (I-O) study to examine customer-supplier linkages between Cd. Juárez manufacturing and El Paso industry. Analysis built on strongly associated linkages among industries (via I-O sales and purchasing …