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Call Centres And The Quality Of Work Life: A Public/Private Sector Comparison, Zeenobiyah N. Hannif
Call Centres And The Quality Of Work Life: A Public/Private Sector Comparison, Zeenobiyah N. Hannif
Faculty of Commerce - Papers (Archive)
The quality of work life is a traditionally under-researched area where call centres (CC) are concerned. Similarly, much of the existing call centre research is based on the private sector despite the public sector emerging as a large user of CC operations. This paper is based on empirical research conducted in two Australian CC’s to explore whether and how the quality of work life varies between the two sectors. Findings relating to three quality of work life elements are reported: job content, working hours & work-life balance, and managerial/supervisory style and strategies. Public sector call centre Govtcall emerges as being …
Traditional Audit Techniques And Human Behaviour At Undergraduate Level - Answering The Call For Audit Education Reform, Annamaria Kurtovic
Traditional Audit Techniques And Human Behaviour At Undergraduate Level - Answering The Call For Audit Education Reform, Annamaria Kurtovic
Faculty of Commerce - Papers (Archive)
As educators, we have a responsibility to society to ensure that our students receive adequate learning and training. In recent years, there have been continued calls for reform within the accounting profession, particularly regarding auditor training. The following paper will analyse how a newly developed framework, the Fusion Framework, is applied to the curricula of an undergraduate auditing and assurance course, with the aim of influencing reform in audit education. In turn assuring that graduates are provided with the necessary knowledge and skills to not only meet the regulatory requirements but also the expectations of the wider market and investors. …