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2000

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Institution
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Articles 31 - 60 of 212

Full-Text Articles in Business

The Relationship Between The Functional Orientation Of Senior Managers And Service Quality In Ltl Motor Carriers, Patricia M. Poli, Carl A. Scheraga Sep 2000

The Relationship Between The Functional Orientation Of Senior Managers And Service Quality In Ltl Motor Carriers, Patricia M. Poli, Carl A. Scheraga

Journal of Transportation Management

This study utilizes data envelopment analysis to examine the relationship between the functional heterogeneity of senior LTL motor carrier managers’ departmental positions and the relative efficiency of their companies in the production of quality customer service. Three measures from the Quest for Quality annual survey are utilized to measure customer satisfaction: on-time performance, value, and customer service. It is shown that data envelopment analysis can be used to assist LTL motor carriers in benchmarking the configuration of their managerial hierarchies against their peers in order to achieve the goal of customer satisfaction. The results of the present study confirm that …

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An Evaluation Of Liner Strategies In The Context Of Contemporary Supply Chain Management Practices, Shashi Kumar Sep 2000

An Evaluation Of Liner Strategies In The Context Of Contemporary Supply Chain Management Practices, Shashi Kumar

Journal of Transportation Management

Academic researchers published a sophisticated model of world class logistics in 1995 and recently updated it with a model of 21st century logistics. Although such practices are yet to be perfected in the real world, it provides a yardstick for measuring logistical excellence. An innovative world class firm will pursue sustainable competitive advantage through wellintegrated global supply chains. As liner operators are vital members of global supply chains, their contemporary strategies need particular scrutiny to identify elements of congruence or non-congruence. The paper discusses generic liner strategies and identifies the ideal strategy congruent with contemporary supply chain management practices.

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Front Matter, Journal Of Microfinance Sep 2000

Front Matter, Journal Of Microfinance

Journal of Microfinance / ESR Review

No abstract provided.

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Banking On Customer Loyalty, Craig Churchill Sep 2000

Banking On Customer Loyalty, Craig Churchill

Journal of Microfinance / ESR Review

Enhancing customer loyalty is a microfinance institution's most important business strategy. Every critical element involved in managing microfinance operations--from product pricing to staff incentives, from marketing to eligibility requirements, from client screening to the menu of available services--can (and should) be formulated to promote loyalty. While most MFIs recognize the importance of client retention, few have designed business strategies to maximize customer loyalty. Hopefully that will change. This article details the economic impact that customer loyalty has on a microfinance institution (and the negative effect of desertion).

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Replication: Regressive Reproduction Or Progressive Evolution?, Graham Wright Sep 2000

Replication: Regressive Reproduction Or Progressive Evolution?, Graham Wright

Journal of Microfinance / ESR Review

Increasing numbers of organizations are "replicating" the programs of successful microfinance institutions (MFIs). This approach allows rapid start-up using tested models and systems. These strengths are also weaknesses, though, since the models being replicated usually require substantial modifications to make them appropriate for local conditions. Furthermore, close adherence to "blueprints" is likely to substitute for careful research into the needs and opportunities for the provision of financial services to the poor--and thus the design of appropriate systems. Replication also risks the suppression of innovative ways of providing still better financial services--particularly when promoted by powerful apex funding organizations, as is …

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Credit Scoring For Microfinance: Can It Work?, Mark Schreiner Sep 2000

Credit Scoring For Microfinance: Can It Work?, Mark Schreiner

Journal of Microfinance / ESR Review

In rich countries, lenders often rely on credit scoring--formulae to predict risk based on the performance of past loans with characteristics similar to current loans--to inform decisions. Can credit scoring do the same for microfinance lenders in poor countries? This paper argues that scoring does have a place in microfinance. Although scoring is less powerful in poor countries than in rich countries, and although scoring will not replace the personal knowledge of character of loan officers or of loan groups, scoring can improve estimates of risk. Thus, scoring complements--but does not replace--current microfinance technologies. Furthermore, the derivation of the scoring …

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Microfinance In The United States: The Working Capital Experience— Ten Years Of Lending And Learning, Jeffrey Ashe Sep 2000

Microfinance In The United States: The Working Capital Experience— Ten Years Of Lending And Learning, Jeffrey Ashe

Journal of Microfinance / ESR Review

Working Capital is the United States' largest peer-group lending program. This article reviews what Working Capital has learned about the market, its customers, program impact, and service delivery over its ten year history. It presents a model for understanding how participating in peer lending groups develops “social and economic capital” in poor communities. The article then discusses how participants judge the group model as they identify the characteristics of successful groups and the impact of the group on their businesses, on themselves personally, and on the larger community. The rest of the article discusses how Working Capital evolved from a …

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Book Review- Microfinance And Poverty: Questioning The Conventional Wisdom By Hege Gulli, Lisa M. Jones Sep 2000

Book Review- Microfinance And Poverty: Questioning The Conventional Wisdom By Hege Gulli, Lisa M. Jones

Journal of Microfinance / ESR Review

No abstract provided.

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Moving Microenterprises Beyond A Subsistence Plateau, Beth C. Haynes, Kristie K. Seawright, William C. Giauque Sep 2000

Moving Microenterprises Beyond A Subsistence Plateau, Beth C. Haynes, Kristie K. Seawright, William C. Giauque

Journal of Microfinance / ESR Review

Enthusiasm for microcredit programs has increased during the past decade. The attention these programs have drawn stems philosophically from progress in cultivating self-sufficiency among those in abject poverty, and practically from the viability and high loan repayment rates of many microfinance institutions. The programs assume that lack of capital is the main barrier to the economic progress of the poor. The lack of entrepreneur business management experience and training, however, may create a barrier equally powerful and limit the growth potential of microenterprises. Microcredit programs could foster even greater economic progress by ensuring that clients receive appropriate human capital development. …

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Impact Assessment Of Microfinance And Organizational Learning: Who Will Survive?, James G. Copestake Sep 2000

Impact Assessment Of Microfinance And Organizational Learning: Who Will Survive?, James G. Copestake

Journal of Microfinance / ESR Review

To what extent is it possible for organizations to reflect honestly on their own performance, draw appropriate conclusions, and then act on them? For many microfinance organizations this is now a question of survival. This paper argues that formal impact assessment can assist in the transition from donor-controlled replication projects to autonomous and adaptable organizations--but it often fails to do so. Pitfalls include inadequate attention to methodological detail and to the links between impact assessment and wider aspects of organizational change. The paper starts by highlighting the complexity of the overall task to which impact assessment is expected to contribute. …

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Vol. 02 No. 2 Journal Of Microfinance, Journal Of Microfinance Sep 2000

Vol. 02 No. 2 Journal Of Microfinance, Journal Of Microfinance

Journal of Microfinance / ESR Review

No abstract provided.

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Capital Enhancement Guarantees And Risk Management By Capital-Constrained Lenders, J.D. Von-Pischke Sep 2000

Capital Enhancement Guarantees And Risk Management By Capital-Constrained Lenders, J.D. Von-Pischke

Journal of Microfinance / ESR Review

Commercial lenders require capital to bear risk. The capital enhancement guarantee (CEG) encourages lenders to make loans they would not otherwise make, such as microenterprise loans. The CEG is auctioned and awarded to bidders who promise the greatest amount of new lending for a given increment of permanent capital. Whether the incremental lending causes losses or gains for the lender, the incremental capital is free. The CEG subsidizes innovation in risk management. It places the analytical focus on risk and its cost, supports the key party to the lending decision, promotes skill in managing risk, is transparent, minimizes moral hazard, …

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판매원의 판매노력에 대한 감독자의 정보제공과 판매원의 감독참가의 효과, Nak Hwan Choi, Jong Ho Kim Sep 2000

판매원의 판매노력에 대한 감독자의 정보제공과 판매원의 감독참가의 효과, Nak Hwan Choi, Jong Ho Kim

Asia Marketing Journal

No abstract provided.

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워드프로세서의 흔들리지 않는 지배자, Chang Ho Oh, Young Hyuck Joo Sep 2000

워드프로세서의 흔들리지 않는 지배자, Chang Ho Oh, Young Hyuck Joo

Asia Marketing Journal

No abstract provided.

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국내 대학조직의 기금조성전략, Young Kyun Lim Sep 2000

국내 대학조직의 기금조성전략, Young Kyun Lim

Asia Marketing Journal

No abstract provided.

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지각된 서비스 품질 , 소비자 태도 , 재이용 의도 사이의 인과관계 모형, Moon Kyu Lee, In Ku Lee, Jong Bae Kim Sep 2000

지각된 서비스 품질 , 소비자 태도 , 재이용 의도 사이의 인과관계 모형, Moon Kyu Lee, In Ku Lee, Jong Bae Kim

Asia Marketing Journal

No abstract provided.

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신제품개발의 성공요인에 관한 연구, Sung Han Suh, Seo Hwan Cho Sep 2000

신제품개발의 성공요인에 관한 연구, Sung Han Suh, Seo Hwan Cho

Asia Marketing Journal

No abstract provided.

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화장실에서 시작한 고속도로관리공단의 고객섬김경영, In Hyok Choi, Ju Young Park Sep 2000

화장실에서 시작한 고속도로관리공단의 고객섬김경영, In Hyok Choi, Ju Young Park

Asia Marketing Journal

No abstract provided.

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현대백화점의 고객만족경영에 관한 사례연구, Suk Baum Pahng, Cheol Seon Lee Sep 2000

현대백화점의 고객만족경영에 관한 사례연구, Suk Baum Pahng, Cheol Seon Lee

Asia Marketing Journal

No abstract provided.

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From Basement Operation To $80 Million, Barry Blau Sep 2000

From Basement Operation To $80 Million, Barry Blau

New England Journal of Entrepreneurship

NEJE Editors interview Barry Blau, entrepreneur from Westport, Connecticut

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Examining The Role Of Social Network Size And The Structural Holes, Robert P. Singh, Ralph Hybels, Gerald E. Hills Sep 2000

Examining The Role Of Social Network Size And The Structural Holes, Robert P. Singh, Ralph Hybels, Gerald E. Hills

New England Journal of Entrepreneurship

This study examines the importance of social network size and structural holes within the network to the entrepreneurial opportunity recognition process.

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Foreign Franchiser Entry Into Developing Countries, Gary J. Castrogiovanni, George Vozikis Sep 2000

Foreign Franchiser Entry Into Developing Countries, Gary J. Castrogiovanni, George Vozikis

New England Journal of Entrepreneurship

Through franchising, individuals can acquire needed business skills and experience, which then could be diffused to nonfranchise sectors of the economy.

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Lessons From The Sandbox, Ed Chung Sep 2000

Lessons From The Sandbox, Ed Chung

New England Journal of Entrepreneurship

Ed Chung reviews Alan Gregerman's Lessons from the Sandbox

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Antecedents Of Small Business Performance, Matthew Rutherford, Sharon Oswald Sep 2000

Antecedents Of Small Business Performance, Matthew Rutherford, Sharon Oswald

New England Journal of Entrepreneurship

This article focuses on what makes small businesses successful and whether consistent patterns of success can be identified.

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Trends. Blowing Smoke: Tobacco Machinations And The World Health Organization, Ibpp Editor Aug 2000

Trends. Blowing Smoke: Tobacco Machinations And The World Health Organization, Ibpp Editor

International Bulletin of Political Psychology

This article discusses actions of agents of the tobacco industry and their attempts to undermine World Health Organization (WHO) tobacco control activities as reported in a WHO report.

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Trends. Licit And Illicit Human Trafficking: The Ultimate Violation Of Human Rights, Ibpp Editor Jul 2000

Trends. Licit And Illicit Human Trafficking: The Ultimate Violation Of Human Rights, Ibpp Editor

International Bulletin of Political Psychology

This article discusses human trafficking for economic reasons and its context.

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Trends. Correct Political Incorrectness: Can Germans Be Right About Jews?, Ibpp Editor Jul 2000

Trends. Correct Political Incorrectness: Can Germans Be Right About Jews?, Ibpp Editor

International Bulletin of Political Psychology

This article discusses former Chancellor of Germany Helmut Kohl's analogy, which compared boycotts of his fundraising campaign to pay for fines incurred on his political party because of his illegal and illicit fund-raising initiatives to Nazi-era boycotts of Jewish shops.

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Comparative Advantage In Production And Trade In Nigeria., Emmanuel U. Ukeje Jul 2000

Comparative Advantage In Production And Trade In Nigeria., Emmanuel U. Ukeje

Bullion

The Nigerian economy is generally large and very diverse. The country is endowed with a highly productive agricultural base and generally favourable climatic conditions, which provide the potential for intensive production, both for domestic consumption and for exports. This paper reviews the production and trade pattern in Nigeria with a view to identifying major structural changes with regard to the relative comparative advantage enjoyed by the sectors, the other parts of the paper focuses on some theoretical and conceptual issues. The rest of the paper is divided into five sections. Section 2 focuses on some theoretical and conceptual issues. Section …

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Interstate Economic Co-Operation: Issues And Options., Sarah O. Alade Jul 2000

Interstate Economic Co-Operation: Issues And Options., Sarah O. Alade

Bullion

The main objective of this paper is to present a brief discussion of issues and policy options involved in interstate economic co-operation in Nigeria, and the rationale for economic co-operation among states as well as issues of economic co-operation.

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The Cbn As A Catalyst To National Economic Policy And Development., J. O. Sanusi Jul 2000

The Cbn As A Catalyst To National Economic Policy And Development., J. O. Sanusi

Bullion

The paper examined the activities of the Bank into perspectives, particularly with the often-mis-construed belief the CBN should be held accountable for all the woes of the Nigerian economy. It also reviewed and appraised the performance of the CBN in the effort to meet its statutory mandate and adapt to the circumstances of the new global trend in Central Banking in which the maintenance of price stability supercedes all other objectives of monetary policy. The challenges facing the Bank are enormous, but not insurmountable. Efforts are already being made to confront these challenges. The instrument autonomy recently granted to the …

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